Information Technology Services (UITS)
Information Technology Services (UITS)
Developing a Corrective Action Plan (CAP)
CAP Overview Unit objectives: • The purpose of a CAP • How a CAP benefits and supports a COOP program • The requirements for corrective action • The corrective action process • Important planning considerations for a CAP
Current Date: 5/6/13
University Information Technology Services
2
The Purpose of Developing a CAP
Why should you develop a CAP?
Current Date: 5/6/13
University Information Technology Services
3
The Purpose of Developing a CAP A CAP will ensure that: • Valid corrective actions are addressed • Expertise is available • Corrective action activities are managed and monitored • Valid corrective actions are implemented • The COOP program continues to evolve
Current Date: 5/6/13
University Information Technology Services
4
The Benefits of Developing a CAP
What are some benefits of developing a CAP?
Current Date: 5/6/13
University Information Technology Services
5
The Benefits of Developing a CAP A CAP: • Promotes continuous COOP program improvement • Stimulates planning to avoid failure during an actual event • Delineates clear lines of communication • Encourages open dialog
Current Date: 5/6/13
University Information Technology Services
6
Requirements for Corrective Action
What are the sources of requirements for corrective action in your COOP program?
Current Date: 5/6/13
University Information Technology Services
7
Requirements for Corrective Action
After-action Feedback Program
COOP TT&E Events
Corrective Action
Refine/Redesign COOP Plan Current Date: 5/6/13
University Information Technology Services
8
Steps in the CAP Process 1. 2. 3. 4. 5. 6.
Identify the requirements for corrective action Determine priority of requirements Assign responsibility for resolution Develop proposed corrective actions Validate proposed corrective actions Implement validated corrective actions into the COOP process
Current Date: 5/6/13
University Information Technology Services
9
Planning Considerations for CAP Getting started: • Develop something that works • Identify the functional areas of the program • Identify experts in those functional areas. Make them part of your team. • Solicit support from senior leaders • Prioritize/Identify/Acquire resources • Establish acceptance criteria Current Date: 5/6/13
University Information Technology Services
10
Planning Considerations for a CAP Implementation: • Explain CAP to those whose help you need • Develop/distribute a concept document • Explain responsibilities
Current Date: 5/6/13
University Information Technology Services
11
Planning Considerations for a CAP Managing a CAP: • Check on progress and revise the plan as necessary • Monitor successes • Conduct periodic assessments • Keep records
Current Date: 5/6/13
University Information Technology Services
12
Q&A
Current Date: 5/6/13
University Information Technology Services
13
Developing a Corrective Action Plan (CAP)
CAP Overview Unit objectives: • The purpose of a CAP • How a CAP benefits and supports a COOP program • The requirements for corrective action • The corrective action process • Important planning considerations for a CAP
Current Date: 5/6/13
University Information Technology Services
2
The Purpose of Developing a CAP
Why should you develop a CAP?
Current Date: 5/6/13
University Information Technology Services
3
The Purpose of Developing a CAP A CAP will ensure that: • Valid corrective actions are addressed • Expertise is available • Corrective action activities are managed and monitored • Valid corrective actions are implemented • The COOP program continues to evolve
Current Date: 5/6/13
University Information Technology Services
4
The Benefits of Developing a CAP
What are some benefits of developing a CAP?
Current Date: 5/6/13
University Information Technology Services
5
The Benefits of Developing a CAP A CAP: • Promotes continuous COOP program improvement • Stimulates planning to avoid failure during an actual event • Delineates clear lines of communication • Encourages open dialog
Current Date: 5/6/13
University Information Technology Services
6
Requirements for Corrective Action
What are the sources of requirements for corrective action in your COOP program?
Current Date: 5/6/13
University Information Technology Services
7
Requirements for Corrective Action
After-action Feedback Program
COOP TT&E Events
Corrective Action
Refine/Redesign COOP Plan Current Date: 5/6/13
University Information Technology Services
8
Steps in the CAP Process 1. 2. 3. 4. 5. 6.
Identify the requirements for corrective action Determine priority of requirements Assign responsibility for resolution Develop proposed corrective actions Validate proposed corrective actions Implement validated corrective actions into the COOP process
Current Date: 5/6/13
University Information Technology Services
9
Planning Considerations for CAP Getting started: • Develop something that works • Identify the functional areas of the program • Identify experts in those functional areas. Make them part of your team. • Solicit support from senior leaders • Prioritize/Identify/Acquire resources • Establish acceptance criteria Current Date: 5/6/13
University Information Technology Services
10
Planning Considerations for a CAP Implementation: • Explain CAP to those whose help you need • Develop/distribute a concept document • Explain responsibilities
Current Date: 5/6/13
University Information Technology Services
11
Planning Considerations for a CAP Managing a CAP: • Check on progress and revise the plan as necessary • Monitor successes • Conduct periodic assessments • Keep records
Current Date: 5/6/13
University Information Technology Services
12
Q&A
Current Date: 5/6/13
University Information Technology Services
13
