Inside the Lines - USTA.com
INSIDE THE LINES
INSIDE THE LINES
Published Exclusively for US Open FULL SERIES Subscribers
Spring 2010
Making The US Open Everything You Want It To Be! We asked you, our US Open Subscribers, to complete a survey regarding your US Open Full Series Subscription—and the results are in. Now we are taking your feedback and using it to enhance your US Open experience. Below are just a few examples of the steps we have taken. • New Upgrade Request Process – In the coming months, you will receive an e-mail prompting you to log on to your US Open account and answer a few questions regarding your upgrade request. We will use the results as a way to improve the way upgrades are offered to our Subscribers. • Subscriber Events at the US Open – Save the date for our 2010 Subscriber Appreciation Brunch during the Day Session on Wednesday, Sept. 1. (See page 4 for more.) Click here to check out highlights from the 2009 brunch featuring 1971 US Open champion Stan Smith (pictured below, right).
• Sell your unused tickets through the US Open Account Manager – The resale system, made possible by our partnership with Ticketmaster, offers an easy way for Subscribers to sell their tickets. (See page 4 for more.) Check
out the Subscriber Only section of USOpen.org for more details. • Special Offer – US Open Full Series Subscribers can play in the footsteps of champions at the USTA Billie Jean King National Tennis Center in Arthur Ashe Stadium. Take advantage of this special offer through June 17. Subscribers can book an hour of court time on Arthur Ashe Stadium court during from 9 a.m. to 6 p.m. ET for $750 per hour*—a savings of 50 percent! Book now—space is limited and subject to availability. For more information and availability, please contact Jennifer Matthews at 718-760-6331.
return their tickets at the US Open Box Office Window 17 outside the Grandstand and authorize an alternate ticket holder for pickup at any Box Office Will Call window.
• Shared Ticket Service – Take advantage of the Shared Ticket Service in 2010. Full Series ticket holders exiting Day Sessions scheduled from Monday, Aug. 30, through Thursday, Sept. 2, between 1 p.m. and 4 p.m., may
*Offer open to current fully paid 2010 US Open Full Series Subscription Accounts. Full payment for court time is due prior to start of session. Offer is non-transferable. Certain blackout dates may apply. In the event of inclement weather, a makeup session will be rescheduled, based upon availability. Offer is valid for group participation of up to six (6) persons per one (1) hour session. All participants must complete a signed waiver prior to play. Offer limited to two (2) sessions per day and a maximum of eight (8) sessions in total.
INSIDE THE LINES Thank You For Your Continued Support
Subscriber Timeline to the US Open
The 2010 US Open will be here before you know it, and our teams at the USTA and the USTA Billie Jean King National Tennis Center are hard at work preparing for another electrifying event. As we look ahead to the 2010 US Open, we want to thank you more than ever for your continued support. Together with your dedication to the US Open, tennis, as a sport, has seen record growth within the sports industry.
USTA Membership Presale: April 17-23
Invoicing and Renewal Period: February – March Subscriber Upgrade Process: May – July Individual Tickets On-Sale: June 7 Ticket Delivery: July
(For highlights from the 2009 US Open, click on the photos below.)
Arthur Ashe Kids’ Day: August 28 2010 US Open: August 30 – September 12
This edition of Inside the Lines contains the latest news and information for our Subscribers. Also included is a feature story about the first-ever US Open National Playoffs, which will give tennis players all over the country the opportunity to earn a wild card into the US Open Qualifying Tournament. And be sure to save the date for the 2010 Subscriber Brunch, details of which are outlined on page 4 of this newsletter. We thank you again for your support and remain committed to providing the highest standard of excellence in sports entertainment. We look forward to welcoming you back this summer for another memorable US Open. Sincerely, Daniel Zausner Managing Director, USTA Billie Jean King National Tennis Center
Meet the Customer Service Ticket Office Team Each season ticket holder is assigned a dedicated account representative to provide answers to any questions that may arise in addition to providing top-level customer service. Your account representative’s name and e-mail address is located on the top right of your US Open invoice. You can also e-mail your account representative by clicking on their photo below.
Monica Harrigan
John Poppe
Michael Bozzo
Stephanie DelVecchio
Janet Gangloff
Brett Cullen
Sr. Director, Ticket Operations
Ticket Manager
Manager, Client Services
Business Developer, Ticket Operations
Business Developer, Ticket Operations
Coordinator, Ticket Operations
INSIDE THE LINES The Open is ‘Open’—Are You In? The US Open is now officially “open” to all challengers. For the first time since the gentleman’s singles and doubles of the U.S. Championships debuted in 1881, any player 14 years or older—regardless of aspiration, ability level or prior experience—will have the opportunity to play for a spot in the 2010 US Open as part of the inaugural US Open National Playoffs. The US Open National Playoffs began this spring with a series of 16 qualifying tournaments held in different sections throughout the country. The men’s and women’s champion from each of the 16 sectional qualifying tournaments advance to the US Open National Playoffs – Men’s and Women’s Championships, which will
be held this summer at the same venue as an Olympus US Open Series event (Atlanta for the men; Stanford, Calif., for the women). It is a challenging assignment, with a potential of 12 matches to be won across two separate events, but the payoff is well worth the effort: A spot in the 2010 US Open Qualifying Tournament, held August 24-27 at the USTA Billie Jean King National Tennis Center in Flushing, N.Y. Each sectional qualifying tournament is limited to 256 players, and players will not be seeded. Competitors can enter any of the 16 sectional qualifying tournaments, but they can only enter and compete in
one. The entry fee is $125, and all players competing must have a current USTA membership valid through August 30. Skier Bode Miller, a five-time Olympic medalist and two-time overall World Cup champion, is one of the many talented athletes scheduled to compete. He will be joined by a host of touring pros and top regional, collegiate, junior and club players hoping to fulfill a dream of playing in the 2010 US Open. To view a full schedule of the sectional qualifying tournaments and to learn more about the 2010 US Open National Playoffs, click here.
EvEr DrEam of playing in thE US opEn? rEgiStEr now!
for thE firSt timE EvEr yoU can compEtE for a wilD carD into thE US opEn QUalifying toUrnamEnt. tEll yoUr friEnDS anD Sign Up toDay!
thE opEn iS now opEn.
© 2010 USTA. Photos ©Getty Images
arE yoU in?
viSit USopEn.org
for EvEnt DEtailS anD information on how yoU can rEgiStEr
INSIDE THE LINES Subscriber Spotlight Harriet and Eugene Becker
The 2010 US Open Subscriber Brunch As a special thank you to our valued subscribers for your continued support, the USTA would like to invite you to a special Subscriber Appreciation Day Brunch on
Name: Dr. Eugene Becker Occupation: Psychiatrist Subscriber Since: 1990 Favorite US Open Moment: The 1982 US Open final, when Jimmy Connors beat Ivan Lendl in four sets. It was more than 100 degrees, and Connors had to leave the stadium because of an upset stomach. He played magnificently and won the match!
Wednesday, September 1, 2010. Stay tuned for more details! Click here for highlights from the 2009 subscriber brunch. We look forward to seeing you there!
Make the Most of Your US Open Investment In 2010, the USTA has taken steps to make managing your series subscriptions easier than ever. The new, upgraded system is easy to use and will give you access to more ticket-buying consumers than ever before. Be sure to make the most of your US Open subscription by taking advantage of this great option provided to ticket holders. Your tickets never have to go unused again! Visit USOpen.org to take advantage of the benefits below: • Post tickets for resale for any session you are unable to attend • Forward your unused tickets to family and friends Look for more information about how to take advantage of these great benefits in the coming months. Please note: Luxury suite tickets, restaurant passes and parking passes are not eligible for posting or resale.
Comments? Questions? Is there a feature you would like to see in a future issue of Inside the Lines? Let us know! Send your comments and/or feedback to [email protected]
INSIDE THE LINES
Published Exclusively for US Open FULL SERIES Subscribers
Spring 2010
Making The US Open Everything You Want It To Be! We asked you, our US Open Subscribers, to complete a survey regarding your US Open Full Series Subscription—and the results are in. Now we are taking your feedback and using it to enhance your US Open experience. Below are just a few examples of the steps we have taken. • New Upgrade Request Process – In the coming months, you will receive an e-mail prompting you to log on to your US Open account and answer a few questions regarding your upgrade request. We will use the results as a way to improve the way upgrades are offered to our Subscribers. • Subscriber Events at the US Open – Save the date for our 2010 Subscriber Appreciation Brunch during the Day Session on Wednesday, Sept. 1. (See page 4 for more.) Click here to check out highlights from the 2009 brunch featuring 1971 US Open champion Stan Smith (pictured below, right).
• Sell your unused tickets through the US Open Account Manager – The resale system, made possible by our partnership with Ticketmaster, offers an easy way for Subscribers to sell their tickets. (See page 4 for more.) Check
out the Subscriber Only section of USOpen.org for more details. • Special Offer – US Open Full Series Subscribers can play in the footsteps of champions at the USTA Billie Jean King National Tennis Center in Arthur Ashe Stadium. Take advantage of this special offer through June 17. Subscribers can book an hour of court time on Arthur Ashe Stadium court during from 9 a.m. to 6 p.m. ET for $750 per hour*—a savings of 50 percent! Book now—space is limited and subject to availability. For more information and availability, please contact Jennifer Matthews at 718-760-6331.
return their tickets at the US Open Box Office Window 17 outside the Grandstand and authorize an alternate ticket holder for pickup at any Box Office Will Call window.
• Shared Ticket Service – Take advantage of the Shared Ticket Service in 2010. Full Series ticket holders exiting Day Sessions scheduled from Monday, Aug. 30, through Thursday, Sept. 2, between 1 p.m. and 4 p.m., may
*Offer open to current fully paid 2010 US Open Full Series Subscription Accounts. Full payment for court time is due prior to start of session. Offer is non-transferable. Certain blackout dates may apply. In the event of inclement weather, a makeup session will be rescheduled, based upon availability. Offer is valid for group participation of up to six (6) persons per one (1) hour session. All participants must complete a signed waiver prior to play. Offer limited to two (2) sessions per day and a maximum of eight (8) sessions in total.
INSIDE THE LINES Thank You For Your Continued Support
Subscriber Timeline to the US Open
The 2010 US Open will be here before you know it, and our teams at the USTA and the USTA Billie Jean King National Tennis Center are hard at work preparing for another electrifying event. As we look ahead to the 2010 US Open, we want to thank you more than ever for your continued support. Together with your dedication to the US Open, tennis, as a sport, has seen record growth within the sports industry.
USTA Membership Presale: April 17-23
Invoicing and Renewal Period: February – March Subscriber Upgrade Process: May – July Individual Tickets On-Sale: June 7 Ticket Delivery: July
(For highlights from the 2009 US Open, click on the photos below.)
Arthur Ashe Kids’ Day: August 28 2010 US Open: August 30 – September 12
This edition of Inside the Lines contains the latest news and information for our Subscribers. Also included is a feature story about the first-ever US Open National Playoffs, which will give tennis players all over the country the opportunity to earn a wild card into the US Open Qualifying Tournament. And be sure to save the date for the 2010 Subscriber Brunch, details of which are outlined on page 4 of this newsletter. We thank you again for your support and remain committed to providing the highest standard of excellence in sports entertainment. We look forward to welcoming you back this summer for another memorable US Open. Sincerely, Daniel Zausner Managing Director, USTA Billie Jean King National Tennis Center
Meet the Customer Service Ticket Office Team Each season ticket holder is assigned a dedicated account representative to provide answers to any questions that may arise in addition to providing top-level customer service. Your account representative’s name and e-mail address is located on the top right of your US Open invoice. You can also e-mail your account representative by clicking on their photo below.
Monica Harrigan
John Poppe
Michael Bozzo
Stephanie DelVecchio
Janet Gangloff
Brett Cullen
Sr. Director, Ticket Operations
Ticket Manager
Manager, Client Services
Business Developer, Ticket Operations
Business Developer, Ticket Operations
Coordinator, Ticket Operations
INSIDE THE LINES The Open is ‘Open’—Are You In? The US Open is now officially “open” to all challengers. For the first time since the gentleman’s singles and doubles of the U.S. Championships debuted in 1881, any player 14 years or older—regardless of aspiration, ability level or prior experience—will have the opportunity to play for a spot in the 2010 US Open as part of the inaugural US Open National Playoffs. The US Open National Playoffs began this spring with a series of 16 qualifying tournaments held in different sections throughout the country. The men’s and women’s champion from each of the 16 sectional qualifying tournaments advance to the US Open National Playoffs – Men’s and Women’s Championships, which will
be held this summer at the same venue as an Olympus US Open Series event (Atlanta for the men; Stanford, Calif., for the women). It is a challenging assignment, with a potential of 12 matches to be won across two separate events, but the payoff is well worth the effort: A spot in the 2010 US Open Qualifying Tournament, held August 24-27 at the USTA Billie Jean King National Tennis Center in Flushing, N.Y. Each sectional qualifying tournament is limited to 256 players, and players will not be seeded. Competitors can enter any of the 16 sectional qualifying tournaments, but they can only enter and compete in
one. The entry fee is $125, and all players competing must have a current USTA membership valid through August 30. Skier Bode Miller, a five-time Olympic medalist and two-time overall World Cup champion, is one of the many talented athletes scheduled to compete. He will be joined by a host of touring pros and top regional, collegiate, junior and club players hoping to fulfill a dream of playing in the 2010 US Open. To view a full schedule of the sectional qualifying tournaments and to learn more about the 2010 US Open National Playoffs, click here.
EvEr DrEam of playing in thE US opEn? rEgiStEr now!
for thE firSt timE EvEr yoU can compEtE for a wilD carD into thE US opEn QUalifying toUrnamEnt. tEll yoUr friEnDS anD Sign Up toDay!
thE opEn iS now opEn.
© 2010 USTA. Photos ©Getty Images
arE yoU in?
viSit USopEn.org
for EvEnt DEtailS anD information on how yoU can rEgiStEr
INSIDE THE LINES Subscriber Spotlight Harriet and Eugene Becker
The 2010 US Open Subscriber Brunch As a special thank you to our valued subscribers for your continued support, the USTA would like to invite you to a special Subscriber Appreciation Day Brunch on
Name: Dr. Eugene Becker Occupation: Psychiatrist Subscriber Since: 1990 Favorite US Open Moment: The 1982 US Open final, when Jimmy Connors beat Ivan Lendl in four sets. It was more than 100 degrees, and Connors had to leave the stadium because of an upset stomach. He played magnificently and won the match!
Wednesday, September 1, 2010. Stay tuned for more details! Click here for highlights from the 2009 subscriber brunch. We look forward to seeing you there!
Make the Most of Your US Open Investment In 2010, the USTA has taken steps to make managing your series subscriptions easier than ever. The new, upgraded system is easy to use and will give you access to more ticket-buying consumers than ever before. Be sure to make the most of your US Open subscription by taking advantage of this great option provided to ticket holders. Your tickets never have to go unused again! Visit USOpen.org to take advantage of the benefits below: • Post tickets for resale for any session you are unable to attend • Forward your unused tickets to family and friends Look for more information about how to take advantage of these great benefits in the coming months. Please note: Luxury suite tickets, restaurant passes and parking passes are not eligible for posting or resale.
Comments? Questions? Is there a feature you would like to see in a future issue of Inside the Lines? Let us know! Send your comments and/or feedback to [email protected]
