Instructions for Adding Users to the R4 Facebook Group
Instructions for Adding Users to the R4 Facebook Group Reference this document for instructions on how to invite new Facebook users to the R4 Sales System Facebook Group as tickets are created and assigned to you in ZenDesk. This process should be completed every time this type of ticket is assigned to you. Please make sure you are referencing the subject line provided in step #1 to ensure you are adding them to the correct Facebook group. 1. When a ticket with the subject line: New submission from Join the Super-‐ Secret R4 Facebook Group is assigned to you, complete the following tasks a. Navigate to www.facebook.com b. Log in with the following credentials: i. UN: [email protected] ii. PW: Cservices1
c. Scroll down the page until you reach the “Groups” section of the left-‐hand side bar. d. Click the “R4 Sales System” Group
e. From the ticket, copy the email address that was submitted and paste into the “+ Add People to Group” field in the R4 Sales System Facebook Group. f. Hit “Enter” on your keyboard to send the invite
g. You will see the confirmation message appear below the field after you have successfully sent the invite i. {Email Address} has been invited to the group. h. Solve the ticket in Zendesk i. Navigate your browser back to the ticket in Zendesk
ii. Click on the “apply macro” link so an options menu is displayed iii. From the menu, select the “Outsource>>Facebook Groups>>Person Added to R4 Facebook Group” macro 1. This will populate the ticket with the necessary response information
iv. Once the ticket is populated with the information from the macro, click
“Submit” to update and solve the ticket 1. Email [email protected] if you run into any issues
c. Scroll down the page until you reach the “Groups” section of the left-‐hand side bar. d. Click the “R4 Sales System” Group
e. From the ticket, copy the email address that was submitted and paste into the “+ Add People to Group” field in the R4 Sales System Facebook Group. f. Hit “Enter” on your keyboard to send the invite
g. You will see the confirmation message appear below the field after you have successfully sent the invite i. {Email Address} has been invited to the group. h. Solve the ticket in Zendesk i. Navigate your browser back to the ticket in Zendesk
ii. Click on the “apply macro” link so an options menu is displayed iii. From the menu, select the “Outsource>>Facebook Groups>>Person Added to R4 Facebook Group” macro 1. This will populate the ticket with the necessary response information
iv. Once the ticket is populated with the information from the macro, click
“Submit” to update and solve the ticket 1. Email [email protected] if you run into any issues
