intelli MSDynCRMV1.3(US)
Version 1.2
intelli-CTi™ for Microsoft Dynamics CRM enhances profitability through increased productivity and customer satisfaction This new release of our intelli-CTi product includes new features and enhancements: New extended dialer support (click-to-dial from many more CRM entities) Enhanced incoming caller recognition and lookup Extended and enhanced CRM relationship management of call related process and data New in-call “CRM Assistant” feature Enhanced Call Wrap-Up features Improved Internet Explorer integration
Connect Microsoft Dynamics CRM with your telephone system Are you still manually dialing telephone numbers, looking up Contacts
Benefits
Streamlined telephony activity within your business
intelli-CTi for Microsoft Dynamics CRM instantly improves the effectiveness of your customer interaction and the productivity of your users. intelli-CTi enables dialing Contacts directly from within Microsoft Dynamics CRM with just a single click and automatically identifies incoming calls showing contact information before you even answer the telephone.
Improved customer relationships, service levels and customer satisfaction
Increased telephone call efficiency and throughput
intelli-CTi provides the ability to manage the entire call flow process while freely interacting with Microsoft Dynamics CRM. intelli-CTi provides assistance throughout the telephone call lifecycle with easy interaction with CRM (with our new Dynamics Call Assistant), note capture capability, followed by a complete call wrap-up process.
Personalized telephone interaction—identifying CRM callers automatically
Seamlessly leverage the power of CRM relationships with minimal effort
Whether building solutions for call centers, support desks or customer service, intelli-CTi together with Microsoft Dynamics CRM, will increase productivity and efficiency of your operation while enhancing customer satisfaction and bottom line profitability.
Increased business productivity and ease of use
Reduced development costs with ease of deployment and implementation
Flexible deployment capabilities across multiple sites
and capturing telephone call information by hand?
Key Features
Telephone system independent
Seamless integration into Microsoft Dynamics CRM
Desktop integration with dynamic active sidebar display
On-screen call display (soft-phone) with full call handling capability
Multiple call support
Incoming caller recognition (screen-pop) displaying customer information from Microsoft Dynamics CRM
intelli-CTi for Microsoft Dynamics CRM significantly enhances your investment in CRM by connecting you even closer to your customers:
Delivering great customer service by the instant retrieval of CRM Account and Contact information in Microsoft Dynamics CRM when a telephone call is received.
Outbound dialing support (any CRM related entity)
New In-call “Call Assistant”
In-call note capture capability
Enhanced post-call wrap-up capability
Call wrap-up capability for managing post call operations in CRM such as note
Recording of call history within Microsoft Dynamics CRM
Seamlessly managing complex CRM entity relationships to ensure quality data
Rapid Implementation
Flexible and extendable framework solution
Citrix/Terminal Server support
Multi-site CRM deployment with multi-telephone system support
Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing of Microsoft Dynamics CRM Accounts, Contacts and Leads.
Assisting the call flow process with rich detailed information from CRM via the Dynamics CRM Call Assistant, to streamline the use of CRM to deliver fast efficient customer interaction.
taking, Activity management, Case management, and/or Opportunity management.
captured across multiple related CRM entities.
Automatic logging of telephone call statistics together with associated customer data to enable valuable analysis and business intelligence.
Seamless connectivity to your CTI-enabled telephone systems through intelli-CTi's support for standard telephony interfaces (TAPI, TSAPI, CSTA, MiTAI OAI), including Voice Over IP (VOIP).
QGate Software Content subject to change Paribus™ is a trademark of QGate Software Limited All Rights Reserved © 2012 Copyright QGate Software Limited
2843 E Grand River Ave #212 East Lansing MI 48823-6722 Tel: +1 (517) 853-1214 Email: [email protected] www.qgatesoftware.com
intelli-CTi™ for Microsoft Dynamics CRM enhances profitability through increased productivity and customer satisfaction This new release of our intelli-CTi product includes new features and enhancements: New extended dialer support (click-to-dial from many more CRM entities) Enhanced incoming caller recognition and lookup Extended and enhanced CRM relationship management of call related process and data New in-call “CRM Assistant” feature Enhanced Call Wrap-Up features Improved Internet Explorer integration
Connect Microsoft Dynamics CRM with your telephone system Are you still manually dialing telephone numbers, looking up Contacts
Benefits
Streamlined telephony activity within your business
intelli-CTi for Microsoft Dynamics CRM instantly improves the effectiveness of your customer interaction and the productivity of your users. intelli-CTi enables dialing Contacts directly from within Microsoft Dynamics CRM with just a single click and automatically identifies incoming calls showing contact information before you even answer the telephone.
Improved customer relationships, service levels and customer satisfaction
Increased telephone call efficiency and throughput
intelli-CTi provides the ability to manage the entire call flow process while freely interacting with Microsoft Dynamics CRM. intelli-CTi provides assistance throughout the telephone call lifecycle with easy interaction with CRM (with our new Dynamics Call Assistant), note capture capability, followed by a complete call wrap-up process.
Personalized telephone interaction—identifying CRM callers automatically
Seamlessly leverage the power of CRM relationships with minimal effort
Whether building solutions for call centers, support desks or customer service, intelli-CTi together with Microsoft Dynamics CRM, will increase productivity and efficiency of your operation while enhancing customer satisfaction and bottom line profitability.
Increased business productivity and ease of use
Reduced development costs with ease of deployment and implementation
Flexible deployment capabilities across multiple sites
and capturing telephone call information by hand?
Key Features
Telephone system independent
Seamless integration into Microsoft Dynamics CRM
Desktop integration with dynamic active sidebar display
On-screen call display (soft-phone) with full call handling capability
Multiple call support
Incoming caller recognition (screen-pop) displaying customer information from Microsoft Dynamics CRM
intelli-CTi for Microsoft Dynamics CRM significantly enhances your investment in CRM by connecting you even closer to your customers:
Delivering great customer service by the instant retrieval of CRM Account and Contact information in Microsoft Dynamics CRM when a telephone call is received.
Outbound dialing support (any CRM related entity)
New In-call “Call Assistant”
In-call note capture capability
Enhanced post-call wrap-up capability
Call wrap-up capability for managing post call operations in CRM such as note
Recording of call history within Microsoft Dynamics CRM
Seamlessly managing complex CRM entity relationships to ensure quality data
Rapid Implementation
Flexible and extendable framework solution
Citrix/Terminal Server support
Multi-site CRM deployment with multi-telephone system support
Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing of Microsoft Dynamics CRM Accounts, Contacts and Leads.
Assisting the call flow process with rich detailed information from CRM via the Dynamics CRM Call Assistant, to streamline the use of CRM to deliver fast efficient customer interaction.
taking, Activity management, Case management, and/or Opportunity management.
captured across multiple related CRM entities.
Automatic logging of telephone call statistics together with associated customer data to enable valuable analysis and business intelligence.
Seamless connectivity to your CTI-enabled telephone systems through intelli-CTi's support for standard telephony interfaces (TAPI, TSAPI, CSTA, MiTAI OAI), including Voice Over IP (VOIP).
QGate Software Content subject to change Paribus™ is a trademark of QGate Software Limited All Rights Reserved © 2012 Copyright QGate Software Limited
2843 E Grand River Ave #212 East Lansing MI 48823-6722 Tel: +1 (517) 853-1214 Email: [email protected] www.qgatesoftware.com
