IT Glue Reseller Overview
How To Crush MSP Complexity Through Killer Documentation
• IT Glue’s Story
Agenda
• The Cost of Poor Documentation • What Makes a Great MSP • What’s New at IT Glue • New Revenue
About IT Glue • Founded in 2013 • 2,100+ partners globally (30+ countries) • 40,000+ IT professionals daily
• Fastest growing channel vendor in 2016 • 60% of all salary spent on R&D
“IT Glue, to me, is hands down the best thing that has happened to our organization in 2016.” -Ben Lozano, Sr. Manager, Prosum El Segundo, CA
Chris Day CEO & FOUNDER IT GLUE
•
Founded Fully Managed in 2002
•
Currently $11MM in revenue and over 30% EBITDA
•
Maintains role as Director & Board Member at Fully Managed
•
Launched IT Glue in 2013
•
Well-known speaker on organizational waste & LEAN business practices
•
2013 40 Under 40 Recipient
Philip Sansom MANAGING DIRECTOR, EMEA IT GLUE
•
30+ years as a sales professional and leader in IT
•
Worked in the MSP space since 2003
•
Joined IT Glue in February 2017 to expand the EMEA market
Why IT Glue?
• Core Purpose – Freeing Minds • Efficiency and Productivity
Wasted time costs $19,732 per information worker per year, a loss of 21.3% in the organization’s total productivity.
A 10 person MSP will waste $200,000 every year in lost productivity.
itglue.com/waste
What does waste cost your business?
A tale of two companies
Company A
Company B
Revenue
Revenue
£2,000,000
100%
£1,200,000
60%
£2,000,000
100%
£700,000
35%
COGS
£1,300,000
65%
Gross Profit
£800,000
40%
SG&A
£800,000
40%
SG&A
£800,000
40%
Net Income
£500,000
25%
Net Income
£0
0%
NO!
YES!
COGS Gross Profit
Meet your nightmare IT guy
Where do you store documentation and process information today?
How is what you have now working for you?
How easy is it to grow/scale your business?
WHAT MAKES A GREAT MSP?
How Do You Get There?
• Add revenue without adding staff • Retain 95% or more of MRR • Replace staff with minimal impact • Generate 25%+ EBITDA
• Increase Gross Margin (GM) • All of the above: increase the valuation of your business
What are leading MSPs doing? • Innovating with new products to increase revenues faster than costs. • Retaining virtually all managed revenue through excellence in service delivery. • Seeking partnership opportunities, even outsourcing some capabilities.
HOW DOES IT GLUE HELP YOU?
Supercharge your team's efficiency with our ConnectWise integration. We support both cloud & on-premises instances.
IT Glue helps you in 3 Key Ways: 1. Make your team more powerful → more efficient, accurate 2. Make your clients happier → faster service, fewer errors 3. Make more money → lower costs, increased revenue
The 3 Pillars of Documentation
• A typical 10-person MSP saves
£6,896 per month
Results!
• A typical 20-person MSP saves
£13,808 per month • A typical Enterprise plan sees 17.7X
ROI
What’s New
• Partner Success
New Programs
• Marketing
• Product • Global Expansion • Development
Enhanced Document Editor
What’s New in IT Glue?
Notifications
Engagement
Search Filtering
IT Glue Library
GlueConnect
• Full API (released)
Coming Soon
• Word Importer (released) • Permissions Overhaul
• Flexible Assets 2.0
Plans & Pricing Basic
Select
Enterprise
$19USD/user
$29/user
$39/user
(£15.45)
(£23.60)
itglue.com/pricing
(£31.75)
Your business information hub
myglue.com
THANK YOU ANY QUESTIONS? itglue.com/ITNEurope
• IT Glue’s Story
Agenda
• The Cost of Poor Documentation • What Makes a Great MSP • What’s New at IT Glue • New Revenue
About IT Glue • Founded in 2013 • 2,100+ partners globally (30+ countries) • 40,000+ IT professionals daily
• Fastest growing channel vendor in 2016 • 60% of all salary spent on R&D
“IT Glue, to me, is hands down the best thing that has happened to our organization in 2016.” -Ben Lozano, Sr. Manager, Prosum El Segundo, CA
Chris Day CEO & FOUNDER IT GLUE
•
Founded Fully Managed in 2002
•
Currently $11MM in revenue and over 30% EBITDA
•
Maintains role as Director & Board Member at Fully Managed
•
Launched IT Glue in 2013
•
Well-known speaker on organizational waste & LEAN business practices
•
2013 40 Under 40 Recipient
Philip Sansom MANAGING DIRECTOR, EMEA IT GLUE
•
30+ years as a sales professional and leader in IT
•
Worked in the MSP space since 2003
•
Joined IT Glue in February 2017 to expand the EMEA market
Why IT Glue?
• Core Purpose – Freeing Minds • Efficiency and Productivity
Wasted time costs $19,732 per information worker per year, a loss of 21.3% in the organization’s total productivity.
A 10 person MSP will waste $200,000 every year in lost productivity.
itglue.com/waste
What does waste cost your business?
A tale of two companies
Company A
Company B
Revenue
Revenue
£2,000,000
100%
£1,200,000
60%
£2,000,000
100%
£700,000
35%
COGS
£1,300,000
65%
Gross Profit
£800,000
40%
SG&A
£800,000
40%
SG&A
£800,000
40%
Net Income
£500,000
25%
Net Income
£0
0%
NO!
YES!
COGS Gross Profit
Meet your nightmare IT guy
Where do you store documentation and process information today?
How is what you have now working for you?
How easy is it to grow/scale your business?
WHAT MAKES A GREAT MSP?
How Do You Get There?
• Add revenue without adding staff • Retain 95% or more of MRR • Replace staff with minimal impact • Generate 25%+ EBITDA
• Increase Gross Margin (GM) • All of the above: increase the valuation of your business
What are leading MSPs doing? • Innovating with new products to increase revenues faster than costs. • Retaining virtually all managed revenue through excellence in service delivery. • Seeking partnership opportunities, even outsourcing some capabilities.
HOW DOES IT GLUE HELP YOU?
Supercharge your team's efficiency with our ConnectWise integration. We support both cloud & on-premises instances.
IT Glue helps you in 3 Key Ways: 1. Make your team more powerful → more efficient, accurate 2. Make your clients happier → faster service, fewer errors 3. Make more money → lower costs, increased revenue
The 3 Pillars of Documentation
• A typical 10-person MSP saves
£6,896 per month
Results!
• A typical 20-person MSP saves
£13,808 per month • A typical Enterprise plan sees 17.7X
ROI
What’s New
• Partner Success
New Programs
• Marketing
• Product • Global Expansion • Development
Enhanced Document Editor
What’s New in IT Glue?
Notifications
Engagement
Search Filtering
IT Glue Library
GlueConnect
• Full API (released)
Coming Soon
• Word Importer (released) • Permissions Overhaul
• Flexible Assets 2.0
Plans & Pricing Basic
Select
Enterprise
$19USD/user
$29/user
$39/user
(£15.45)
(£23.60)
itglue.com/pricing
(£31.75)
Your business information hub
myglue.com
THANK YOU ANY QUESTIONS? itglue.com/ITNEurope
