ITIL 2011 FOUNDATION Course: ITIL-F
CENTER OF KNOWLEDGE, PATH TO SUCCESS
Website: www.info-trek.com
ITIL 2011 FOUNDATION
COURSE OUTLINES
Course: ITIL-F; Duration: 3 Days; Instructor-led
Module 1 - Introduction To ITIL Module 2 - Service Operation
WHAT YOU WILL LEARN This course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL® v3 set of best practices This course has been enhanced with Quint’s exclusive business simulation Quintegrator; where the ITSM lessons learned will be reinforced through role playing and insightful examples from experienced instructors
Module 3 - Service Transition Module 4 - Service Strategy Module 5 - Service Design Module 6 - Continual Service Improvement Module 7 - Glossary Of Terms Module 8 - Sample Exam 1
AUDIENCE
• • •
IT Managers, IT staff and process owners Application, project and business managers directly involved in IT Any member of an IT organization in delivery of IT services
Module 9 - Sample Exam 2 Module 10 - Forms
PREREQUISITES REQUIRED PREREQUISITES No mandatory prerequisites, although experience in IT or related fields is recommended
METHODOLOGY This program will be presented via interactive lecture and practical hands-on activities DURATION This is a three (3) day course that will prepare participants for the certified ITIL® v3 Foundation exam, which is an integral part of the course curriculum
COURSE OBJECTIVES Upon completion of this program, participants should be able to : • Understand the main processes, relationships, benefits and challenges of ITIL® v3 • Gain insight into the holistic service lifecycle approach that forms the core of ITIL® v3 • Understand how these processes contribute to making an IT organization manageable • Learn the most important ITIL® v3 definitions • Gain access to a standardized vocabulary • Prepare yourself for the certified ITIL® v3 Foundation examination
ITIL-F ITIL 2011 Foundation | Page 1 of 1 301112
Website: www.info-trek.com
ITIL 2011 FOUNDATION
COURSE OUTLINES
Course: ITIL-F; Duration: 3 Days; Instructor-led
Module 1 - Introduction To ITIL Module 2 - Service Operation
WHAT YOU WILL LEARN This course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL® v3 set of best practices This course has been enhanced with Quint’s exclusive business simulation Quintegrator; where the ITSM lessons learned will be reinforced through role playing and insightful examples from experienced instructors
Module 3 - Service Transition Module 4 - Service Strategy Module 5 - Service Design Module 6 - Continual Service Improvement Module 7 - Glossary Of Terms Module 8 - Sample Exam 1
AUDIENCE
• • •
IT Managers, IT staff and process owners Application, project and business managers directly involved in IT Any member of an IT organization in delivery of IT services
Module 9 - Sample Exam 2 Module 10 - Forms
PREREQUISITES REQUIRED PREREQUISITES No mandatory prerequisites, although experience in IT or related fields is recommended
METHODOLOGY This program will be presented via interactive lecture and practical hands-on activities DURATION This is a three (3) day course that will prepare participants for the certified ITIL® v3 Foundation exam, which is an integral part of the course curriculum
COURSE OBJECTIVES Upon completion of this program, participants should be able to : • Understand the main processes, relationships, benefits and challenges of ITIL® v3 • Gain insight into the holistic service lifecycle approach that forms the core of ITIL® v3 • Understand how these processes contribute to making an IT organization manageable • Learn the most important ITIL® v3 definitions • Gain access to a standardized vocabulary • Prepare yourself for the certified ITIL® v3 Foundation examination
ITIL-F ITIL 2011 Foundation | Page 1 of 1 301112
