LabTech ServicePlus
LabTech ServicePlus Expertise On Demand The LabTech ServicePlus program supercharges the LabTech partner experience with VIP initiatives created to optimize LabTech performance, maximize uptime and provide peace of mind. You will work with a dedicated, certified LabTech Technical Administrator (LTA) who will proactively monitor, maintain, analyze and customize your LabTech platform while offering the fastest possible resolution to incidents. Your dedicated LTA provides not only the highest level of service, but also the technical expertise to take your LabTech experience to the next level. It is time to maximize LabTech’s capabilities within your business to achieve even greater efficiency and profits. By relying on your dedicated LTA for advice and support, you are free to manage other areas of your business while knowing that LabTech is working for you.
LabTech ServicePlus Benefits •
Increased service efficiency through a single point of contact, your dedicated LabTech Technical Administrator (LTA)
•
Faster incident resolution with an expedited service level agreement (SLA) and requests handled by high level engineers in an escalated manner
•
Optimized LabTech performance through proactive, remote monitoring and remediation, as well as weekly server health reports
•
Expert LabTech assistance with script and monitor creation, user and plug-in configurations, MySQL maintenance and much more
•
Simplified transitions with managed LabTech upgrades and new releases
•
Detailed system recommendations based upon LabTech server, user and application audits
•
Customized consulting that goes beyond standard best practices to tailor LabTech to your unique and specific business needs
•
Scheduled planning and review meetings with your LTA to ensure continuous communication and focus on your goals
LabTech ServicePlus
*
The LabTech ServicePlus program offers three options beyond standard support, Select, Prime, and Ultimate Packs, to meet the unique needs of your business. The LabTech ServicePlus specifications below are based on a twelve month commitment.
Ultimate Pack
Prime Pack
Select Pack
Standard Support
1 hour
1 hour
1 hour
8 hours
LTA meeting frequency
Monthly
Quarterly
Quarterly
Quarterly bank of open hours
30 hours
27 hours
21 hours
Features LabTech Technical Administrator (LTA) Ticket support Ticket service level agreement (SLA) Proactive monitoring LabTech server health reporting LabTech RecoveryPlus (Disaster Recovery) Offsite backup configuration MySQL maintenance Managed upgrades
A La Carte Services
Legend
The LabTech ServicePlus program was built with flexibility in mind. Each Pack includes important standard features, as well as a bank of open hours that can be used on the a la carte services that are important to your business, such as: • • • • •
User configuration Plug-in configuration SNMP template creation Monitor creation Script creation
• • • •
Included features Available upon request Not offered
LabTech user and security audit reporting Best practice analysis Hardware and sizing review LabTech onboarding review and configuration
For more information about LabTech ServicePlus, please contact [email protected] or call 877.522.8323.
*All services performed outside of the included Pack features will be deducted from your bank of open quarterly hours in 15 minute intervals. You will be provided with an estimated hourly usage for predesigned services and may request your hourly balance at any time. All services are available Monday through Friday from 8am5pm EST. Contact [email protected] for terms and conditions.
4110 George Road, Suite 200 | Tampa, FL 33634 | 877.522.8323 | labtechsoftware.com © 2013 LabTech Software. All Rights Reserved. 100413
LabTech ServicePlus Benefits •
Increased service efficiency through a single point of contact, your dedicated LabTech Technical Administrator (LTA)
•
Faster incident resolution with an expedited service level agreement (SLA) and requests handled by high level engineers in an escalated manner
•
Optimized LabTech performance through proactive, remote monitoring and remediation, as well as weekly server health reports
•
Expert LabTech assistance with script and monitor creation, user and plug-in configurations, MySQL maintenance and much more
•
Simplified transitions with managed LabTech upgrades and new releases
•
Detailed system recommendations based upon LabTech server, user and application audits
•
Customized consulting that goes beyond standard best practices to tailor LabTech to your unique and specific business needs
•
Scheduled planning and review meetings with your LTA to ensure continuous communication and focus on your goals
LabTech ServicePlus
*
The LabTech ServicePlus program offers three options beyond standard support, Select, Prime, and Ultimate Packs, to meet the unique needs of your business. The LabTech ServicePlus specifications below are based on a twelve month commitment.
Ultimate Pack
Prime Pack
Select Pack
Standard Support
1 hour
1 hour
1 hour
8 hours
LTA meeting frequency
Monthly
Quarterly
Quarterly
Quarterly bank of open hours
30 hours
27 hours
21 hours
Features LabTech Technical Administrator (LTA) Ticket support Ticket service level agreement (SLA) Proactive monitoring LabTech server health reporting LabTech RecoveryPlus (Disaster Recovery) Offsite backup configuration MySQL maintenance Managed upgrades
A La Carte Services
Legend
The LabTech ServicePlus program was built with flexibility in mind. Each Pack includes important standard features, as well as a bank of open hours that can be used on the a la carte services that are important to your business, such as: • • • • •
User configuration Plug-in configuration SNMP template creation Monitor creation Script creation
• • • •
Included features Available upon request Not offered
LabTech user and security audit reporting Best practice analysis Hardware and sizing review LabTech onboarding review and configuration
For more information about LabTech ServicePlus, please contact [email protected] or call 877.522.8323.
*All services performed outside of the included Pack features will be deducted from your bank of open quarterly hours in 15 minute intervals. You will be provided with an estimated hourly usage for predesigned services and may request your hourly balance at any time. All services are available Monday through Friday from 8am5pm EST. Contact [email protected] for terms and conditions.
4110 George Road, Suite 200 | Tampa, FL 33634 | 877.522.8323 | labtechsoftware.com © 2013 LabTech Software. All Rights Reserved. 100413
