Lectures
Table of Contents Lectures ......................................................................................................................................... 2 Lecture 3: ................................................................................................................................................................................................ 2 Lecture 4: ................................................................................................................................................................................................ 2 Lecture 5: ................................................................................................................................................................................................ 2 Lecture 7: ................................................................................................................................................................................................ 3 Lecture 8 ................................................................................................................................................................................................. 3 Lecture 9: ................................................................................................................................ Error! Bookmark not defined. Lecture 10: ............................................................................................................................. Error! Bookmark not defined. The Business of International Business is Culture ................................ Error! Bookmark not defined. Five dimensions of national culture ........................................................................... Error! Bookmark not defined. Cultural Management theories ...................................................................................... Error! Bookmark not defined. Organizational Cultures ................................................................................................... Error! Bookmark not defined. Trompenaar’s Value Dimensions ................................................................................. Error! Bookmark not defined. Dimensions of Organizational Cultures ..................................................................... Error! Bookmark not defined. Managing Organizational Cultures .............................................................................. Error! Bookmark not defined. Managing Cultural Differences in Multinationals ................................................. Error! Bookmark not defined. Building an Effective Global Business Team ........................................ Error! Bookmark not defined. Why Global Business Teams Fail .................................................................................. Error! Bookmark not defined. Defining the Team Charter (Direction and Purpose) .......................................... Error! Bookmark not defined. Choosing Team Members ................................................................................................ Error! Bookmark not defined. The Hidden Challenge of Cross Border Negotiations ........................... Error! Bookmark not defined. Map the Players and The Process ................................................................................ Error! Bookmark not defined. Adapt Your Approach ........................................................................................................ Error! Bookmark not defined. Cross Cultural Etiquette and Behavior: The Basics .............................................. Error! Bookmark not defined. Global Leadership Success through EQ and CQ ................................... Error! Bookmark not defined. Global interaction and interpersonal relationships ............................................. Error! Bookmark not defined. Developing global leadership: Emotional Intelligence ....................................... Error! Bookmark not defined. Developing global leadership: Cultural Intelligence ............................................ Error! Bookmark not defined. The Right Way to Manage Expats ....................................................... Error! Bookmark not defined. Sending People for the Right Reasons ....................................................................... Error! Bookmark not defined. Sending the Right People ................................................................................................. Error! Bookmark not defined. Finishing the right way ..................................................................................................... Error! Bookmark not defined. Up to Code(x) ..................................................................................... Error! Bookmark not defined.
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Lectures Lecture 3: Group: individuals who learn from each other and share ideas but are not interdependent on one another and not working towards a shared goal. Team: individuals who are interdependent with respect to information, resources, and skills who seeks to combine their efforts to achieve a shared goal.
Lecture 4:
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Percentages to communication: Gestures and body Language (55%) Tone of Voice (38%) Verbal Communication (7%) Neutral verses Affective – some cultures inherently more expressive Perception – process of receiving information from the environment. We decide what we should notice, how it is categorized, and how to incorporate it into our existing framework. Stereotyping – process of attributing traits to people on the basis of group membership. Defining people by their ethnic, organization, and national membership. Kinesics Behavior – body movements are different from one culture to another. Proxemics – influence of proximity and space
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BATNA – Best alternative to a negotiated agreement
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Lecture 5: Stages of Negotiation • Preparation – can be important/crucial to development of negotiation • Relationship building • Exchange of information • Persuasion • Concession and agreement Key players • Economic buyer – top boss • User buyer – can be contracting company but no swaying power
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The specialist – no swaying power but can influence user buyer (Gov. and trade body) The coach – teaching about the working of another country
Lecture 7: Cultural Relativism • When in Rome do as the Romans do – conform to the social practices (bribery, child in ther work place [child exploitation?] etc.) Approaches to doing business Teleology – Whether behavior is acceptable to the situation to produce the desired results • Egoism – where the behavior is right or not depending on the consequences to the invidual in question • Utilitarianism – whether the behavior is right or not depending on society as a whole (even if it breaks the law) o Eg. Nelson Mandela passed law allowing import of affordable generic versions of patented AIDS drugs to treat millions of sufferers Never judge another culture by your own standards = Never judge another culture by their own cultural ethics • Bonded labor – lowest and most unknown form of slavery o 21m are global workers bonded slaves, Thai brawn trawlers are rife with slaves o International law attempts to eliminate these practices through the UN Organizations involved with regulating international standards • (ILO) International Labor Organization – responsible for drawing up and overseeing international labor needs and standards • (OECD) Organization for economic Co-‐operation and Development – promote policies to improve social economic wellbeing • (UDHR) Universal Declaration of Human Rights
Lecture 8 HRM in Global Operation • Set up cooperation in your new host country o Local nationals – are promising and they come back to the home country o Third country nationals (transnational’s) – work on both fronts • Ethnocentric staffing approach – firms fill key managerial position with parent country nationals because they feel that possess same work ethics so they have more control. • Poly centric Staffing approach – filling position with local managers (they know the environment better)
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Lectures Lecture 3: Group: individuals who learn from each other and share ideas but are not interdependent on one another and not working towards a shared goal. Team: individuals who are interdependent with respect to information, resources, and skills who seeks to combine their efforts to achieve a shared goal.
Lecture 4:
• •
Percentages to communication: Gestures and body Language (55%) Tone of Voice (38%) Verbal Communication (7%) Neutral verses Affective – some cultures inherently more expressive Perception – process of receiving information from the environment. We decide what we should notice, how it is categorized, and how to incorporate it into our existing framework. Stereotyping – process of attributing traits to people on the basis of group membership. Defining people by their ethnic, organization, and national membership. Kinesics Behavior – body movements are different from one culture to another. Proxemics – influence of proximity and space
•
BATNA – Best alternative to a negotiated agreement
•
• • •
Lecture 5: Stages of Negotiation • Preparation – can be important/crucial to development of negotiation • Relationship building • Exchange of information • Persuasion • Concession and agreement Key players • Economic buyer – top boss • User buyer – can be contracting company but no swaying power
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• •
The specialist – no swaying power but can influence user buyer (Gov. and trade body) The coach – teaching about the working of another country
Lecture 7: Cultural Relativism • When in Rome do as the Romans do – conform to the social practices (bribery, child in ther work place [child exploitation?] etc.) Approaches to doing business Teleology – Whether behavior is acceptable to the situation to produce the desired results • Egoism – where the behavior is right or not depending on the consequences to the invidual in question • Utilitarianism – whether the behavior is right or not depending on society as a whole (even if it breaks the law) o Eg. Nelson Mandela passed law allowing import of affordable generic versions of patented AIDS drugs to treat millions of sufferers Never judge another culture by your own standards = Never judge another culture by their own cultural ethics • Bonded labor – lowest and most unknown form of slavery o 21m are global workers bonded slaves, Thai brawn trawlers are rife with slaves o International law attempts to eliminate these practices through the UN Organizations involved with regulating international standards • (ILO) International Labor Organization – responsible for drawing up and overseeing international labor needs and standards • (OECD) Organization for economic Co-‐operation and Development – promote policies to improve social economic wellbeing • (UDHR) Universal Declaration of Human Rights
Lecture 8 HRM in Global Operation • Set up cooperation in your new host country o Local nationals – are promising and they come back to the home country o Third country nationals (transnational’s) – work on both fronts • Ethnocentric staffing approach – firms fill key managerial position with parent country nationals because they feel that possess same work ethics so they have more control. • Poly centric Staffing approach – filling position with local managers (they know the environment better)
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