Level 3 Certificate in Knowledge Information and
Qualification Handbook Level 3 Certificate in Knowledge Information and Management
QN: 603/1106/X
The Qualification Overall Objective for the Qualifications This handbook relates to the following qualification:
Level 3 Certificate in Knowledge Information and Management
The key purpose of qualifications is to show clearly the knowledge, skills and attributes that an individual has gained, especially to inform prospective employers and future providers of information management. Pre-entry Requirements Learners who are taking this qualification will need to working in the role of an information manager. Unit Content and Rules of Combination This qualification is made up of a total of 8 mandatory units. To be awarded this qualification the candidate must achieve a total of 15 credits as shown in the table below. Mandatory Units Unit Reference Number L/615/4871
Unit Title Overview of the Knowledge and Information Management (KIM) profession Managing and Organising Information
Y/615/4873 Using and Exploiting Information Y/615/4890
Level
GLH
TQT
Credit Value
3
17
20
2
3
8
10
1
3
18
20
2
J/615/4884
Information Governance and Assurance
3
25
30
3
H/615/4889
Working collaboratively and using tools
3
8
10
1
M/615/4877
Records Management
3
18
20
2
Y/615/4887
Knowledge Management
3
18
20
2
T/615/4878
Customer Service
3
18
20
2
2
Age Restriction This qualification is available to learners aged 18 years and over. Opportunities for Progression There are no direct progression opportunities for this qualification. Exemption No exemptions have been identified. Credit Transfer Credits from identical RQF units that have already been achieved by the learner may be transferred.
3
Qualification Units URN:
L/615/4871
Title:
Overview of the Knowledge and Information Management (KIM) profession
Level:
3
Credit Value:
2
GLH:
17
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1. Explain what is meant by data, information and knowledge 2. Describe the main responsibilities of a key KIM role
1.1 Explain the different types of data within your area 1.2 Explain the different types of information within your area 1.3 Explain what is meant by knowledge within your area
3. Explain the KIM structure in your business unit
2.1 Describe the Information support administrator role 2.2 Describe the senior Information officer role 2.3 Describe the Information manager role 2.4 Describe the Information support officer 3.1 Demonstrate how the KIM roles are structured within your business area 3.2 Describe your role within your business area 3.3 Describe what policies influence your business area
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
4
URN:
Y/615/4873
Title:
Managing and Organising Information
Level:
3
Credit Value:
1
GLH:
8
TQT:
10
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1. Understand a document through the stages of an information life cycle
2. Understand what is metadata
3. Understand the Boolean search
1.1. Explain 5 different types of information within the Information
Life Cycle 1.2. Explain what happens at the receive/capture information stage 1.3. Explain what happens at the organise/store information stage 1.4. Explain what happens at the exploit stage 1.5 Explain what happens at the disseminate stage 2.1. Demonstrate specific examples in the use of metadata 2.2. Explain the importance of using generic labels 2.3. Explain why it is important to use more than one label to find documents 2.4. Describe the positives of correctly applied metadata 2.5 Describe the negatives of incorrectly applied metadata 3.1 Explain what is a Boolean search 3.2 Explain why you would use a Boolean search 3.3 Explain how to use a Boolean search
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
5
URN:
Y/615/4890
Title:
Using and Exploiting Information
Level:
3
Credit Value:
2
GLH:
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
2
3
Explain why Information is important to Defence Explain why we need to exploit information Explain what is effective communication
1.1 Explain 5 reasons why Defence values information
1.2 Describe Defence value in detail 2.1 Describe examples of exploiting information
2.2 Explain within your business area good ways of information exploitation 3.1 Explain how you would communicate complex information
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
6
URN:
J/615/4884
Title:
Information Governance and Assurance
Level:
3
Credit Value:
3
GLH:
25
TQT:
30
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand Information Governance
1.1 Describe one of the eight data protection principles 1.2 Describe the role of a Data Protection Officer (DPO) 1.3 Describe the role of an Information Asset Owner (IAO)
1.4 Describe the role of a Senior Information Officer (SIO) 2 Describe cyber security 3 Understand the importance of securing information 4 Be able to explain what is Risk Management 5 Be able to explain what is an Information Asset
2.1 Explain what cyber is 2.2 Explain how cyber threatens Defence 3.1 Explain the 3 key areas to protecting information 3.2 Explain the government security classifications 4.1 Explain the MOD risk management process
5.1 Explain what is an Information Asset 5.2 Explain what is an Information Asset Register
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
7
URN:
H/615/4889
Title:
Working collaboratively and using tools
Level:
3
Credit Value:
1
GLH:
8
TQT:
10
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1 Understand collaborative working
1.1 Demonstrate what is meant by collaborative working 1.2 Describe organisational constraints to working collaboratively 1.3 Describe social constraints to working collaboratively
2 Be able to work collaboratively 3 Understand the use of social media in Defence
1.4 Describe infrastructure constraints to working collaboratively 2.1 Demonstrate what tools you can use to work collaboratively 2.2 Demonstrate different types of collaboration 2.3 Explain how to use the tools 3.1 Demonstrate online behaviours 3.2 Explain poor online behaviours 3.3 Explain impact on Defence
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
8
URN:
M/615/4877
Title:
Records Management
Level:
3
Credit Value:
2
GLH:
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand Records Management
2 Understand the Record Lifecycle
Explain what is a record Describe what information should be kept as a record Explain different types of records Describe how physical records are kept in the MOD 1.5 Explain security around records 2.1 Describe the record lifecycle that is used in the MOD 2.2 Explain what is a retention schedule 2.3 Explain the process followed for archiving both electronic and physical records 2.4 Explain what is a disposal register 1.1 1.2 1.3 1.4
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
9
URN:
Y/615/4887
Title:
Knowledge Management
Level:
3
Credit Value:
2
GLH:
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand how to capture tacit knowledge
2
Understand how networks work
3
Understand the Learning from Experience (LFE)
4
Be able to explain what is knowledge management
1.1 Explain how you would retrieve information that is tacit
knowledge 1.2 Describe 2 handover methods 2.1 Demonstrate what networking is 2.2 Describe how you can network 2.3 Explain who is within your network 3.1 Explain what is LFE 3.2 Explain how LFE can help within your business area 3.3 Explain what are the benefits from undertaking LFE 3.4 Explain how you achieve LFE 4.1 Explain what is Knowledge management 4.2 Explain how knowledge can be captured 4.3 Explain where you would capture knowledge
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
10
URN:
T/615/4878
Title:
Customer Service
Level:
3
Credit value:
2
GLH
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand customer service
1.1 1.2 1.3 1.4
2
Understand customer expectations
2.1
3
Be able to use methods of feedback
3.1 3.2 3.3
4
Be able to use SWOT analysis
4.1 Explain what SWOT Analysis is used for
2.2
Explain who is a customer Explain what makes a good customer experience Explain what makes a bad customer experience Explain what customer service means to you Explain what are the benefits of understanding customers’ expectations Explain how customers’ expectations change in different environments Describe different feedback methods Describe different uses of feedback Describe benefits to receiving feedback
4.2 Explain a Strength within your business area 4.3 Explain a Weakness within your business area 4.4 Explain an Opportunity within your business area 4.5 Explain a Threat within your business area
5
Understand communication in customer service
5.1 Explain what is important in communication skills 5.2 Demonstrate when you have used communication skills
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted 11
12
QN: 603/1106/X
The Qualification Overall Objective for the Qualifications This handbook relates to the following qualification:
Level 3 Certificate in Knowledge Information and Management
The key purpose of qualifications is to show clearly the knowledge, skills and attributes that an individual has gained, especially to inform prospective employers and future providers of information management. Pre-entry Requirements Learners who are taking this qualification will need to working in the role of an information manager. Unit Content and Rules of Combination This qualification is made up of a total of 8 mandatory units. To be awarded this qualification the candidate must achieve a total of 15 credits as shown in the table below. Mandatory Units Unit Reference Number L/615/4871
Unit Title Overview of the Knowledge and Information Management (KIM) profession Managing and Organising Information
Y/615/4873 Using and Exploiting Information Y/615/4890
Level
GLH
TQT
Credit Value
3
17
20
2
3
8
10
1
3
18
20
2
J/615/4884
Information Governance and Assurance
3
25
30
3
H/615/4889
Working collaboratively and using tools
3
8
10
1
M/615/4877
Records Management
3
18
20
2
Y/615/4887
Knowledge Management
3
18
20
2
T/615/4878
Customer Service
3
18
20
2
2
Age Restriction This qualification is available to learners aged 18 years and over. Opportunities for Progression There are no direct progression opportunities for this qualification. Exemption No exemptions have been identified. Credit Transfer Credits from identical RQF units that have already been achieved by the learner may be transferred.
3
Qualification Units URN:
L/615/4871
Title:
Overview of the Knowledge and Information Management (KIM) profession
Level:
3
Credit Value:
2
GLH:
17
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1. Explain what is meant by data, information and knowledge 2. Describe the main responsibilities of a key KIM role
1.1 Explain the different types of data within your area 1.2 Explain the different types of information within your area 1.3 Explain what is meant by knowledge within your area
3. Explain the KIM structure in your business unit
2.1 Describe the Information support administrator role 2.2 Describe the senior Information officer role 2.3 Describe the Information manager role 2.4 Describe the Information support officer 3.1 Demonstrate how the KIM roles are structured within your business area 3.2 Describe your role within your business area 3.3 Describe what policies influence your business area
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
4
URN:
Y/615/4873
Title:
Managing and Organising Information
Level:
3
Credit Value:
1
GLH:
8
TQT:
10
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1. Understand a document through the stages of an information life cycle
2. Understand what is metadata
3. Understand the Boolean search
1.1. Explain 5 different types of information within the Information
Life Cycle 1.2. Explain what happens at the receive/capture information stage 1.3. Explain what happens at the organise/store information stage 1.4. Explain what happens at the exploit stage 1.5 Explain what happens at the disseminate stage 2.1. Demonstrate specific examples in the use of metadata 2.2. Explain the importance of using generic labels 2.3. Explain why it is important to use more than one label to find documents 2.4. Describe the positives of correctly applied metadata 2.5 Describe the negatives of incorrectly applied metadata 3.1 Explain what is a Boolean search 3.2 Explain why you would use a Boolean search 3.3 Explain how to use a Boolean search
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
5
URN:
Y/615/4890
Title:
Using and Exploiting Information
Level:
3
Credit Value:
2
GLH:
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
2
3
Explain why Information is important to Defence Explain why we need to exploit information Explain what is effective communication
1.1 Explain 5 reasons why Defence values information
1.2 Describe Defence value in detail 2.1 Describe examples of exploiting information
2.2 Explain within your business area good ways of information exploitation 3.1 Explain how you would communicate complex information
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
6
URN:
J/615/4884
Title:
Information Governance and Assurance
Level:
3
Credit Value:
3
GLH:
25
TQT:
30
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand Information Governance
1.1 Describe one of the eight data protection principles 1.2 Describe the role of a Data Protection Officer (DPO) 1.3 Describe the role of an Information Asset Owner (IAO)
1.4 Describe the role of a Senior Information Officer (SIO) 2 Describe cyber security 3 Understand the importance of securing information 4 Be able to explain what is Risk Management 5 Be able to explain what is an Information Asset
2.1 Explain what cyber is 2.2 Explain how cyber threatens Defence 3.1 Explain the 3 key areas to protecting information 3.2 Explain the government security classifications 4.1 Explain the MOD risk management process
5.1 Explain what is an Information Asset 5.2 Explain what is an Information Asset Register
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
7
URN:
H/615/4889
Title:
Working collaboratively and using tools
Level:
3
Credit Value:
1
GLH:
8
TQT:
10
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1 Understand collaborative working
1.1 Demonstrate what is meant by collaborative working 1.2 Describe organisational constraints to working collaboratively 1.3 Describe social constraints to working collaboratively
2 Be able to work collaboratively 3 Understand the use of social media in Defence
1.4 Describe infrastructure constraints to working collaboratively 2.1 Demonstrate what tools you can use to work collaboratively 2.2 Demonstrate different types of collaboration 2.3 Explain how to use the tools 3.1 Demonstrate online behaviours 3.2 Explain poor online behaviours 3.3 Explain impact on Defence
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
8
URN:
M/615/4877
Title:
Records Management
Level:
3
Credit Value:
2
GLH:
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand Records Management
2 Understand the Record Lifecycle
Explain what is a record Describe what information should be kept as a record Explain different types of records Describe how physical records are kept in the MOD 1.5 Explain security around records 2.1 Describe the record lifecycle that is used in the MOD 2.2 Explain what is a retention schedule 2.3 Explain the process followed for archiving both electronic and physical records 2.4 Explain what is a disposal register 1.1 1.2 1.3 1.4
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
9
URN:
Y/615/4887
Title:
Knowledge Management
Level:
3
Credit Value:
2
GLH:
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand how to capture tacit knowledge
2
Understand how networks work
3
Understand the Learning from Experience (LFE)
4
Be able to explain what is knowledge management
1.1 Explain how you would retrieve information that is tacit
knowledge 1.2 Describe 2 handover methods 2.1 Demonstrate what networking is 2.2 Describe how you can network 2.3 Explain who is within your network 3.1 Explain what is LFE 3.2 Explain how LFE can help within your business area 3.3 Explain what are the benefits from undertaking LFE 3.4 Explain how you achieve LFE 4.1 Explain what is Knowledge management 4.2 Explain how knowledge can be captured 4.3 Explain where you would capture knowledge
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted
10
URN:
T/615/4878
Title:
Customer Service
Level:
3
Credit value:
2
GLH
18
TQT:
20
Learning outcomes
Assessment criteria
The learner will:
The learner can:
1
Understand customer service
1.1 1.2 1.3 1.4
2
Understand customer expectations
2.1
3
Be able to use methods of feedback
3.1 3.2 3.3
4
Be able to use SWOT analysis
4.1 Explain what SWOT Analysis is used for
2.2
Explain who is a customer Explain what makes a good customer experience Explain what makes a bad customer experience Explain what customer service means to you Explain what are the benefits of understanding customers’ expectations Explain how customers’ expectations change in different environments Describe different feedback methods Describe different uses of feedback Describe benefits to receiving feedback
4.2 Explain a Strength within your business area 4.3 Explain a Weakness within your business area 4.4 Explain an Opportunity within your business area 4.5 Explain a Threat within your business area
5
Understand communication in customer service
5.1 Explain what is important in communication skills 5.2 Demonstrate when you have used communication skills
Additional information about the unit Unit purpose and aim(s)
The aim of this unit is to develop information management skills which learners should possess. In doing so, learners will be in a stronger and more confident position to support a team to achieve team tasks and objectives.
Unit expiry date
28 February 2022
Name of the organisation submitting the unit
Defence Awarding Organisation
Availability for use
Restricted 11
12
