Manhattan Associates Case Study
Customer Case Study
Thru.
“Our executive team couldn’t be happier with some of our new processes… Our CFO is happy, the CEO is happy, and our customers are happy. It’s a great experience.”
Overview
Kevin McDearis CIO Manhattan Associates
Customer: Manhattan Associates
About Manhattan Associates
Customer Website: www.manh.com
With over 1,200 customers worldwide, Manhattan Associates delivers best-
Customer Size: 1001-5000 employees
in-class supply chain management solutions. Their solutions enable
Country or Region: United States
companies to strategically execute management tasks and develop
Industry: Computer Software
competitive market advantage.
Customer Profile: Manhattan Associates make commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Business Situation: The company needed to replace its aging FTP servers and transition from physical shipments of its software builds and updates Solution: Manhattan Associates is using Thru on-premises and in the cloud exchange large files and transfer software to customers. Benefits: Increased the speed software deliveries to its customers Increased security posture for company and customer data Met compliance standards: HIPAA, PCI and FISMA Lowered IT costs and help desk requests 100% global availability and delivery
The Challenge With a global partner base approaching 1,000, Manhattan’s aging FTP infrastructure was not able to keep up to pace with their file transfer demands. “We clearly needed to replace it so that we could meet our security, delivery, and ease-of-use requirements,” states Manhattan CIO, Kevin McDearis.
Increase file exchange security for both internal staff and external customers
Need to enhance uptime, disaster recovery, and security posture
Data centers not being completely available and occasional power outages cause content delivery to be delayed to customers
FTP system doesn’t comply with auditing and reporting requirements
The Solution After Manhattan Associates realized their aging FTP system wasn’t providing them with the security, delivery, and ease of use they required, they began to search for an enterprise file sync and sharing solution. Thru met Manhattan’s file transfer requirements such as secure global availability, integration
“We were not only able to solve our own internal file
capacities, and an easy-to-use interface.
Partner File Exchange Portal. Manhattan enjoys wire speeds with their
exchange problems, but we
on-premises implementation while syncing with Cloud implementation
were also able to address
that is accessible to partners. Self-serving account requests automate onboarding of partners, greatly reducing administration time and
file management challenges with our
Partner File Exchange Portal – Manhattan replaced FTP with the Thru
simplifying file exchange for everyone.
customers.”
Thru Electronic Software Delivery – A lot of the files transferred from Manhattan Associates are software modifications and solutions to their customers. Thru Electronic Software Delivery allows vendors to rapidly
Kevin McDearis CIO Manhattan Associates
send software updates of any size to any part of the globe.
Revenue Recognition – Software distribution requires proof of delivery for revenue recognition. Thru’s reporting and tracking provide an audit of all transactions. After software download, a record is created in a CRM such as Salesforce, permitting the CRM to be the single system of record.
Auditing and Reporting – An FTP system didn’t meet Manhattan’s auditing and reporting requirements. Thru allows users to do auditing and reporting checks on their own, without service desk request. Users can set an expiration date for files, receive notifications on file downloads, and an optional password requirement. Administrators are given ability to filter files to know who and when a person accesses any file.
Thru Dropbox™ – If someone without a Thru account wants to deliver a file to Manhattan, they use the Thru Dropbox™ to securely deliver files or folders of any size. All incoming files are scanned for viruses to ensure each file is safe.
Custom Enhancements – Thru is a Business Partner: When Manhattan was in need of custom integration for various applications, Thru was able to tailor to their requirements, delivering custom requests for enhancements, changes, and modifications on a schedule. These changes were able to minimize administration time and greatly facilitate movement of data between Manhattan and their partners.
The Results Manhattan Associates chose the Thru Enterprise File Sync and Share Platform to exchange files among internal users and large supply chain brands. The services provided by Thru has given Manhattan financial, security, and availability benefits.
100% global availability and delivery “anytime, anywhere” lets Manhattan send their software updates 24/7
Self-service tasks, such as account creation and auditing and reporting capabilities, cut back IT costs and lower help desk requests
All software is instantly delivered via Thru, saving on hardcopy costs, shipping and delivery time
Thru complies with security frameworks such as HIPAA, PCI, and FISMA; satisfying Manhattan’s customer compliance and certification requirements
About Thru Thru, Inc. offers industry's leading solutions for enterprise file sharing and collaboration to help organizations exchange large files and content securely across the globe. Handling billions of unlimited file size transactions, Thru serves a variety of industries including software, financial services, architecture and manufacturing. With installations in over 170 countries, Thru's unified platform and products like Thru Web, Thru Dropbox™, Thru Desktop Sync, mobile apps for iOS, Android and business apps for Microsoft Outlook, IBM Notes, Salesforce and Microsoft SharePoint, offer both out-of-the-box and custom solutions for every file sharing need of an enterprise. For more information about Thru, Inc., visit www.thruinc.com or contact [email protected]. Trusted by companies worldwide
Contact Thru, Inc. CORPORATE HEADQUARTERS
ASIA PACIFIC
EUROPE
909 Lake Carolyn Parkway
Level 26, 44 Market
Level 17, Dashwood House
Sydney, NSW 2000
69 Old Broad Street
Australia
London EC2M 1QS
Tel: +61 2 8074 3177
United Kingdom
Irving, TX 75039 United States Tel: 214.496.0100 Toll Free: 800.871.9316
Tel: + 44 (0) 207 562 8317
(US/Canada) This case study is for informational purposes only. Thru, Inc., makes no warranties, express or implied, in this summary. Document No. 53-28809-3001
2017 Thru, Inc. All rights reserved.
Thru.
“Our executive team couldn’t be happier with some of our new processes… Our CFO is happy, the CEO is happy, and our customers are happy. It’s a great experience.”
Overview
Kevin McDearis CIO Manhattan Associates
Customer: Manhattan Associates
About Manhattan Associates
Customer Website: www.manh.com
With over 1,200 customers worldwide, Manhattan Associates delivers best-
Customer Size: 1001-5000 employees
in-class supply chain management solutions. Their solutions enable
Country or Region: United States
companies to strategically execute management tasks and develop
Industry: Computer Software
competitive market advantage.
Customer Profile: Manhattan Associates make commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Business Situation: The company needed to replace its aging FTP servers and transition from physical shipments of its software builds and updates Solution: Manhattan Associates is using Thru on-premises and in the cloud exchange large files and transfer software to customers. Benefits: Increased the speed software deliveries to its customers Increased security posture for company and customer data Met compliance standards: HIPAA, PCI and FISMA Lowered IT costs and help desk requests 100% global availability and delivery
The Challenge With a global partner base approaching 1,000, Manhattan’s aging FTP infrastructure was not able to keep up to pace with their file transfer demands. “We clearly needed to replace it so that we could meet our security, delivery, and ease-of-use requirements,” states Manhattan CIO, Kevin McDearis.
Increase file exchange security for both internal staff and external customers
Need to enhance uptime, disaster recovery, and security posture
Data centers not being completely available and occasional power outages cause content delivery to be delayed to customers
FTP system doesn’t comply with auditing and reporting requirements
The Solution After Manhattan Associates realized their aging FTP system wasn’t providing them with the security, delivery, and ease of use they required, they began to search for an enterprise file sync and sharing solution. Thru met Manhattan’s file transfer requirements such as secure global availability, integration
“We were not only able to solve our own internal file
capacities, and an easy-to-use interface.
Partner File Exchange Portal. Manhattan enjoys wire speeds with their
exchange problems, but we
on-premises implementation while syncing with Cloud implementation
were also able to address
that is accessible to partners. Self-serving account requests automate onboarding of partners, greatly reducing administration time and
file management challenges with our
Partner File Exchange Portal – Manhattan replaced FTP with the Thru
simplifying file exchange for everyone.
customers.”
Thru Electronic Software Delivery – A lot of the files transferred from Manhattan Associates are software modifications and solutions to their customers. Thru Electronic Software Delivery allows vendors to rapidly
Kevin McDearis CIO Manhattan Associates
send software updates of any size to any part of the globe.
Revenue Recognition – Software distribution requires proof of delivery for revenue recognition. Thru’s reporting and tracking provide an audit of all transactions. After software download, a record is created in a CRM such as Salesforce, permitting the CRM to be the single system of record.
Auditing and Reporting – An FTP system didn’t meet Manhattan’s auditing and reporting requirements. Thru allows users to do auditing and reporting checks on their own, without service desk request. Users can set an expiration date for files, receive notifications on file downloads, and an optional password requirement. Administrators are given ability to filter files to know who and when a person accesses any file.
Thru Dropbox™ – If someone without a Thru account wants to deliver a file to Manhattan, they use the Thru Dropbox™ to securely deliver files or folders of any size. All incoming files are scanned for viruses to ensure each file is safe.
Custom Enhancements – Thru is a Business Partner: When Manhattan was in need of custom integration for various applications, Thru was able to tailor to their requirements, delivering custom requests for enhancements, changes, and modifications on a schedule. These changes were able to minimize administration time and greatly facilitate movement of data between Manhattan and their partners.
The Results Manhattan Associates chose the Thru Enterprise File Sync and Share Platform to exchange files among internal users and large supply chain brands. The services provided by Thru has given Manhattan financial, security, and availability benefits.
100% global availability and delivery “anytime, anywhere” lets Manhattan send their software updates 24/7
Self-service tasks, such as account creation and auditing and reporting capabilities, cut back IT costs and lower help desk requests
All software is instantly delivered via Thru, saving on hardcopy costs, shipping and delivery time
Thru complies with security frameworks such as HIPAA, PCI, and FISMA; satisfying Manhattan’s customer compliance and certification requirements
About Thru Thru, Inc. offers industry's leading solutions for enterprise file sharing and collaboration to help organizations exchange large files and content securely across the globe. Handling billions of unlimited file size transactions, Thru serves a variety of industries including software, financial services, architecture and manufacturing. With installations in over 170 countries, Thru's unified platform and products like Thru Web, Thru Dropbox™, Thru Desktop Sync, mobile apps for iOS, Android and business apps for Microsoft Outlook, IBM Notes, Salesforce and Microsoft SharePoint, offer both out-of-the-box and custom solutions for every file sharing need of an enterprise. For more information about Thru, Inc., visit www.thruinc.com or contact [email protected]. Trusted by companies worldwide
Contact Thru, Inc. CORPORATE HEADQUARTERS
ASIA PACIFIC
EUROPE
909 Lake Carolyn Parkway
Level 26, 44 Market
Level 17, Dashwood House
Sydney, NSW 2000
69 Old Broad Street
Australia
London EC2M 1QS
Tel: +61 2 8074 3177
United Kingdom
Irving, TX 75039 United States Tel: 214.496.0100 Toll Free: 800.871.9316
Tel: + 44 (0) 207 562 8317
(US/Canada) This case study is for informational purposes only. Thru, Inc., makes no warranties, express or implied, in this summary. Document No. 53-28809-3001
2017 Thru, Inc. All rights reserved.
