MECHANICAL MAINTENANCE SUPERVISOR TRAINING
Professional Development
MECHANICAL MAINTENANCE SUPERVISOR TRAINING NEW! Interactive, practical one-day workshop for fleet mechanical maintenance staff delivered by practicing fleet managers. Develop your skills in supervision, communication, leadership and quality management based on practical supervisor experience.
Content ·
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A Day in the Life of a Maintenance Supervisor A practical, real life session that looks at the role of the supervisor, key supervisor knowledge, skills and competencies and common pitfalls. This session answers the question: What makes a great Supervisor? Communication – A Two Way Process Supervisors need strong communication skills. In this session we address using the right mode of communication, dealing with difficult people and customer service.
All sessions include practical examples and exercises
Objectives .
· · ·
Duration
Venue / Address
Tue 18 Aug
8:30 – 4:00pm
Bob Osborne Skill Centre
(Wagga Council) 208 Fernleigh Rd, Wagga Wagga, NSW
Cost
Fleet.Plus Subscribing Organisation $ 480 / participant (inc GST) Non Subscribing Organisation $ 590 / participant (inc GST)
Operational Planning A supervisor needs to be able to bring all the pieces together; staff, resources and funding. This session provides an insight into the operation of a workshop including staff availability, parts suppliers, contractors and budgets.
Quality, quality, quality Supervisors are critical in providing quality services. This sessions addresses key quality management principles such as; best practice, audit and continuous improvement.
Date
Fee includes the one day workshop, workbook, morning/afternoon tea and lunch.
Enquiries
v: http://www.ipwea.org/mechanicalmaintsupervisor e: [email protected] p: +61 (02) 8267 3003
Who Should Attend · · ·
Mechanical Workshop Team Leaders and Supervisors Workshop staff Anyone wanting to develop their leadership skills
Assist staff make the transition from working on the tools to front line management. Accelerate the learning curve for new supervisors. Reinforce the skills and knowledge of experienced supervisors.
Register Online http://www.ipwea.org/mechanicalmaintsupervisor
Workshop Program Times
Description
8:30 – 10:15 am
Session 1
10:15 -10:30 am
Morning tea break
10:30 – 12:00 pm
Session 2
12:00 – 12:30 pm
Lunch
12:30 -2:00 pm
Session 3
2:00 – 2:15 pm
Afternoon tea break
2:15 – 3:45 pm
Session 4
3:45- 4:00 pm
Closing
|
A Day in the Life of a Maintenance Supervisor • The role and responsibilities of the supervisor • Attributes of great supervisors • Key supervisor knowledge, skills and competencies • Pitfalls and bear traps
|
Communication – a two way process • Communication skills • Using the right mode of communication (face to face, phone, written) • Dealing with difficult people • Customer service
|
Operational Planning • Staffing • Physical resources • Contracts • Budgets and funding
|
Quality, quality, quality • Quality management principles • Best practice • Audit – an opportunity or a threat? • Continuous improvement
Presenters Rob Wilson, Director, 4C Management Solutions Pty. Ltd. Director: Rob has 25 years’ experience in plant & vehicle management and has held senior positions in fleet, logistics and corporate management. Rob has taught in the TAFE environment and has also presented and delivered workshops at Industry Conferences. Rob is a Mechanical Trade Technician and has a Master of Business Administration (Deakin), an Associate Diploma Engineering (Chisholm), a Certificate 4 Training and Assessment (NMIT) and a Company Directors Diploma, with Order of Merit (AICD). Steven Colliver, Manager Fleet Management Services, Dubbo City Council: Steven has been employed by Dubbo City Council for over 17 years and has worked at four other Councils ranging from McIvor Shire in Victoria to Nguiu Council on Bathurst Island in the NT. Steve has formal qualifications in mechanical engineering and a Masters in Business Administration. He is currently the Chair of the IPWEA Fleet Plus Panel and is passionate about Fleet Management and the advancement of our profession. Andrew Railz, Manager Fleet Services: Andrew is Manager Fleet Services of a large Regional Queensland Council and is an experienced fleet manager with 19 years local government experience. Andrew is a trade qualified diesel fitter, has tertiary qualifications in Maintenance Management and has completed extensive fleet management training in the United States. Andrew is also the Deputy Chairperson of the IPWEA Fleet Plus Panel and is very keen to advance fleet management in Australia.
MECHANICAL MAINTENANCE SUPERVISOR TRAINING NEW! Interactive, practical one-day workshop for fleet mechanical maintenance staff delivered by practicing fleet managers. Develop your skills in supervision, communication, leadership and quality management based on practical supervisor experience.
Content ·
·
·
·
A Day in the Life of a Maintenance Supervisor A practical, real life session that looks at the role of the supervisor, key supervisor knowledge, skills and competencies and common pitfalls. This session answers the question: What makes a great Supervisor? Communication – A Two Way Process Supervisors need strong communication skills. In this session we address using the right mode of communication, dealing with difficult people and customer service.
All sessions include practical examples and exercises
Objectives .
· · ·
Duration
Venue / Address
Tue 18 Aug
8:30 – 4:00pm
Bob Osborne Skill Centre
(Wagga Council) 208 Fernleigh Rd, Wagga Wagga, NSW
Cost
Fleet.Plus Subscribing Organisation $ 480 / participant (inc GST) Non Subscribing Organisation $ 590 / participant (inc GST)
Operational Planning A supervisor needs to be able to bring all the pieces together; staff, resources and funding. This session provides an insight into the operation of a workshop including staff availability, parts suppliers, contractors and budgets.
Quality, quality, quality Supervisors are critical in providing quality services. This sessions addresses key quality management principles such as; best practice, audit and continuous improvement.
Date
Fee includes the one day workshop, workbook, morning/afternoon tea and lunch.
Enquiries
v: http://www.ipwea.org/mechanicalmaintsupervisor e: [email protected] p: +61 (02) 8267 3003
Who Should Attend · · ·
Mechanical Workshop Team Leaders and Supervisors Workshop staff Anyone wanting to develop their leadership skills
Assist staff make the transition from working on the tools to front line management. Accelerate the learning curve for new supervisors. Reinforce the skills and knowledge of experienced supervisors.
Register Online http://www.ipwea.org/mechanicalmaintsupervisor
Workshop Program Times
Description
8:30 – 10:15 am
Session 1
10:15 -10:30 am
Morning tea break
10:30 – 12:00 pm
Session 2
12:00 – 12:30 pm
Lunch
12:30 -2:00 pm
Session 3
2:00 – 2:15 pm
Afternoon tea break
2:15 – 3:45 pm
Session 4
3:45- 4:00 pm
Closing
|
A Day in the Life of a Maintenance Supervisor • The role and responsibilities of the supervisor • Attributes of great supervisors • Key supervisor knowledge, skills and competencies • Pitfalls and bear traps
|
Communication – a two way process • Communication skills • Using the right mode of communication (face to face, phone, written) • Dealing with difficult people • Customer service
|
Operational Planning • Staffing • Physical resources • Contracts • Budgets and funding
|
Quality, quality, quality • Quality management principles • Best practice • Audit – an opportunity or a threat? • Continuous improvement
Presenters Rob Wilson, Director, 4C Management Solutions Pty. Ltd. Director: Rob has 25 years’ experience in plant & vehicle management and has held senior positions in fleet, logistics and corporate management. Rob has taught in the TAFE environment and has also presented and delivered workshops at Industry Conferences. Rob is a Mechanical Trade Technician and has a Master of Business Administration (Deakin), an Associate Diploma Engineering (Chisholm), a Certificate 4 Training and Assessment (NMIT) and a Company Directors Diploma, with Order of Merit (AICD). Steven Colliver, Manager Fleet Management Services, Dubbo City Council: Steven has been employed by Dubbo City Council for over 17 years and has worked at four other Councils ranging from McIvor Shire in Victoria to Nguiu Council on Bathurst Island in the NT. Steve has formal qualifications in mechanical engineering and a Masters in Business Administration. He is currently the Chair of the IPWEA Fleet Plus Panel and is passionate about Fleet Management and the advancement of our profession. Andrew Railz, Manager Fleet Services: Andrew is Manager Fleet Services of a large Regional Queensland Council and is an experienced fleet manager with 19 years local government experience. Andrew is a trade qualified diesel fitter, has tertiary qualifications in Maintenance Management and has completed extensive fleet management training in the United States. Andrew is also the Deputy Chairperson of the IPWEA Fleet Plus Panel and is very keen to advance fleet management in Australia.
