Methods and systems for simulating business operations
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(19) United States (12) Patent Application Publication (10) Pub. No.: US 2002/0188488 A1 Hinkle
(43) Pub. Date:
(54)
METHODS AND SYSTEMS FOR SIMULATING BUSINESS OPERATIONS
(76)
Inventor:
Dec. 12, 2002
Publication Classi?cation (51) (52)
Burl Shannon Hinkle, High Point, NC
Int. Cl.7 . G06F 17/60 US Cl. ................................................... .. 705/8; 705/7
(Us) (57)
ABSTRACT
Correspondence Address: Armstrong Teasdale LLP
John S_ Beulick
Amethod for modeling the operations of a business includes prompting a user to input data relating to at least one of
0119 Metropolitan Sq” Suite 2600 St_ Louis, MO 63102 (Us)
volume, assignments, cash application, adjustments, collec tions, client services, tolerance, labor, ?le/mail/imaging, and
(21) Appl, N()_j
09/845,397
capacity, determining from the data Whether the staff of the business has capacity to carry out tasks of the business, and displaying at least one scenario generated from the input
(22) Filed:
Apr. 30, 2001
data and capacity determination.
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Patent Application Publication Dec. 12, 2002 Sheet 1 0f 42
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Figure 3
72
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w independent Receive variable(s)
74X
Calculate
dependent variable(s)
76
X
Retrive pre-stored mformation relating to operations and resources available
Compare dependent van'able(s) with pre-stored
80
resources available
Decide Whether to add further resources
Patent Application Publication Dec. 12, 2002 Sheet 4 0f 42
TOTAL $
US 2002/0188488 A1
8,963,844,235
Patent Application Publication Dec. 12, 2002 Sheet 5 0f 42
Fié, 5
US 2002/0188488 A1
Patent Application Publication Dec. 12, 2002 Sheet 6 0f 42
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Patent Application Publication Dec. 12, 2002 Sheet 9 0f 42
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Patent Application Publication Dec. 12, 2002 Sheet 13 0f 42
US 2002/0188488 A1
SCENARIO NAME: Variable
INDEPENDENT VARIABLES
Traditional Business 90 000
221 1
21 824 036 21 246 471 290
000 Annual % Increase in
2001 Annual % Annual % Annual % Increase in st 1st st
St
J30
on
Acceleration
ork
an
Customer
Item
Patent Application Publication Dec. 12, 2002 Sheet 14 0f 42 Adjustments Ad‘lustments Collections
Collections Collections Collections Collections Collections Collections Collections Collections Collections
Collectlons Collections Collections Client Services
Client Services Client Services Client Services Client Services
Average Adjustment Action Time (Minutes) (w/o CMs) Average Adjustment ltem Value (w/o CMs) $ Average Hourly Wage - GECIS Collectors
a
9.00
15.18 11.06 0.17 100 6.3 45% 31% 8,343 0.03%
% Overdue Paying w/o Collections Activity # Calls per Month Req. to Clear Cust. Maximum # Collectors Added One Hiring Average Hourly Wage - Client Services $
Baseline Funding Error Rate (% Total Fundings) % Client Services Worktime NOT Funding Client Services Accuracy Coefficient if Manual Funding Requests per 1MM Monthly Volume
Allowable Assignments Backlog @nvoices/Day)
Tolerance
Allowable Cash Application Backlog ("Records’VDayl
Tolerance
Allowable Adjustments Backlog (% Monthlyvolume)
FilelMailIlmaging Capacity Capacity Capacity Capacity Capacity Capacity
1.70 3,776.00
Average Hourly Wage - HP. Collectors E Average Hourly Wage - Collections Assitant 5 Ratio of Assistants to Collectors Maximum # of HP. Collectors (Others are GECIS) Average Collections Call Time (Minutes) % Collections Work/Time NOT Outbound Calls % Volume Becoming Overdue Average Past Due $ per Past Due Customer $ % Past Due % Becoming Bad Debt
Tolerance Tolerance Labor Labor Labor Labor FileIMail/lmaging
US 2002/0188488 A1
Allowable Collections % Volume Past Due ill Productive Work-Hours oer Day % Total Available Hours Not Worked # Work-Days Allowable Missed Tolerance % Overtime Possible Average Hourly Wage - FilelMail/lmaging Department $
# File/Mail/lmaging FTEs required per lMM Monthly Volume Maximum Allowable Assignments FTEs Maximum Allowable Cash Application FTEs Maximum Allowable Adjustments FTEs Maximum Allowable Collections FTEs Maximum Allowable Client Services FTEs Maximum Allowable F ile/Mail/lmaging FTEs
FIG. /L/
64.412% 2 5 15.24
0.14% 25% 0.0000239 12
2
l
0 1 5% 25% 7 10% 5 20%
9.73 0.0558 5 8 6 22 5
20
0.0056
1
Patent Application Publication Dec. 12, 2002 Sheet 15 0f 42
US 2002/0188488 A1
Patent Application Publication Dec. 12, 2002 Sheet 16 0f 42
US 2002/0188488 A1
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Patent Application Publication Dec. 12, 2002 Sheet 18 0f 42
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US 2002/0188488 A1
(19) United States (12) Patent Application Publication (10) Pub. No.: US 2002/0188488 A1 Hinkle
(43) Pub. Date:
(54)
METHODS AND SYSTEMS FOR SIMULATING BUSINESS OPERATIONS
(76)
Inventor:
Dec. 12, 2002
Publication Classi?cation (51) (52)
Burl Shannon Hinkle, High Point, NC
Int. Cl.7 . G06F 17/60 US Cl. ................................................... .. 705/8; 705/7
(Us) (57)
ABSTRACT
Correspondence Address: Armstrong Teasdale LLP
John S_ Beulick
Amethod for modeling the operations of a business includes prompting a user to input data relating to at least one of
0119 Metropolitan Sq” Suite 2600 St_ Louis, MO 63102 (Us)
volume, assignments, cash application, adjustments, collec tions, client services, tolerance, labor, ?le/mail/imaging, and
(21) Appl, N()_j
09/845,397
capacity, determining from the data Whether the staff of the business has capacity to carry out tasks of the business, and displaying at least one scenario generated from the input
(22) Filed:
Apr. 30, 2001
data and capacity determination.
12
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Patent Application Publication Dec. 12, 2002 Sheet 1 0f 42
US 2002/0188488 A1
Figure 1
[18 Database
‘
\
‘
v Database
/
Computer
14
Computer
14
16
Server
Server
\12
/
Patent Application Publication Dec. 12, 2002 Sheet 2 0f 42
%in05IF 3.8:562:
US 2002/0188488 A1
A .w
m m0m
m H
m Mm
5%m2x n4bx 0
3rd Party Customers e g , AUdliOl'S
46
56
38
40
42
Patent Application Publication Dec. 12, 2002 Sheet 3 0f 42
US 2002/0188488 A1
Figure 3
72
'7 0
w independent Receive variable(s)
74X
Calculate
dependent variable(s)
76
X
Retrive pre-stored mformation relating to operations and resources available
Compare dependent van'able(s) with pre-stored
80
resources available
Decide Whether to add further resources
Patent Application Publication Dec. 12, 2002 Sheet 4 0f 42
TOTAL $
US 2002/0188488 A1
8,963,844,235
Patent Application Publication Dec. 12, 2002 Sheet 5 0f 42
Fié, 5
US 2002/0188488 A1
Patent Application Publication Dec. 12, 2002 Sheet 6 0f 42
US 2002/0188488 A1
w
Patent Application Publication Dec. 12, 2002 Sheet 9 0f 42
US 2002/0188488 Al
ti N
Patent Application Publication Dec. 12, 2002 Sheet 13 0f 42
US 2002/0188488 A1
SCENARIO NAME: Variable
INDEPENDENT VARIABLES
Traditional Business 90 000
221 1
21 824 036 21 246 471 290
000 Annual % Increase in
2001 Annual % Annual % Annual % Increase in st 1st st
St
J30
on
Acceleration
ork
an
Customer
Item
Patent Application Publication Dec. 12, 2002 Sheet 14 0f 42 Adjustments Ad‘lustments Collections
Collections Collections Collections Collections Collections Collections Collections Collections Collections
Collectlons Collections Collections Client Services
Client Services Client Services Client Services Client Services
Average Adjustment Action Time (Minutes) (w/o CMs) Average Adjustment ltem Value (w/o CMs) $ Average Hourly Wage - GECIS Collectors
a
9.00
15.18 11.06 0.17 100 6.3 45% 31% 8,343 0.03%
% Overdue Paying w/o Collections Activity # Calls per Month Req. to Clear Cust. Maximum # Collectors Added One Hiring Average Hourly Wage - Client Services $
Baseline Funding Error Rate (% Total Fundings) % Client Services Worktime NOT Funding Client Services Accuracy Coefficient if Manual Funding Requests per 1MM Monthly Volume
Allowable Assignments Backlog @nvoices/Day)
Tolerance
Allowable Cash Application Backlog ("Records’VDayl
Tolerance
Allowable Adjustments Backlog (% Monthlyvolume)
FilelMailIlmaging Capacity Capacity Capacity Capacity Capacity Capacity
1.70 3,776.00
Average Hourly Wage - HP. Collectors E Average Hourly Wage - Collections Assitant 5 Ratio of Assistants to Collectors Maximum # of HP. Collectors (Others are GECIS) Average Collections Call Time (Minutes) % Collections Work/Time NOT Outbound Calls % Volume Becoming Overdue Average Past Due $ per Past Due Customer $ % Past Due % Becoming Bad Debt
Tolerance Tolerance Labor Labor Labor Labor FileIMail/lmaging
US 2002/0188488 A1
Allowable Collections % Volume Past Due ill Productive Work-Hours oer Day % Total Available Hours Not Worked # Work-Days Allowable Missed Tolerance % Overtime Possible Average Hourly Wage - FilelMail/lmaging Department $
# File/Mail/lmaging FTEs required per lMM Monthly Volume Maximum Allowable Assignments FTEs Maximum Allowable Cash Application FTEs Maximum Allowable Adjustments FTEs Maximum Allowable Collections FTEs Maximum Allowable Client Services FTEs Maximum Allowable F ile/Mail/lmaging FTEs
FIG. /L/
64.412% 2 5 15.24
0.14% 25% 0.0000239 12
2
l
0 1 5% 25% 7 10% 5 20%
9.73 0.0558 5 8 6 22 5
20
0.0056
1
Patent Application Publication Dec. 12, 2002 Sheet 15 0f 42
US 2002/0188488 A1
Patent Application Publication Dec. 12, 2002 Sheet 16 0f 42
US 2002/0188488 A1
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§
2
5
Q n. l
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1
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Patent Application Publication Dec. 12, 2002 Sheet 17 0f 42
US 2002/0188488 A1
7 / Flat
mum
MHF“AI:nu-la1rITmuw5:En- l
Patent Application Publication Dec. 12, 2002 Sheet 18 0f 42
US 2002/0188488 A1
5’ / FIG.
a
MINFlnTmwEl
Patent Application Publication Dec. 12, 2002 Sheet 19 0f 42
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US 2002/0188488 A1
