monitoring of delinquent accounts procedure
PROCEDURE
Mariveles Water District MARIVELES, BATAAN
MONITORING OF DELINQUENT ACCOUNTS PROCEDURE
Document No : PM-CSD-03 Revision No : 00 Effectivity Date : Pages : 1 of 2
I. OBJECTIVE To be able to achieve the target collection and revenue every month through strict monitoring of delinquent accounts. II. SCOPE The Monitoring of Delinquent Accounts covers all unpaid consumers/concessionaires of Mariveles Water District after due date or beyond. III. RESPONSIBILITY AND RESOURCES Responsible personnel are Utilities Customer Service Assistant, and the Computer Programmer and with access to MRBCS systems. IV. DEFINITION OF TERMS MAINTENANCE ORDER (MO) - a type of order issued for a particular activity that requires fee for materials and service charge. V. REFERENCE DOCUMENTS MWD Rules & Regulations VI. RECORDS GENERATED Monthly Disconnection Report
Prepared by: CYNTHIA S. CRUZ Public Relation Officer-B
Reviewed by: ROSSANA M. GONZALES Department Manager- CSD
Approved by: CRISTINELA RUTH I. LAMAYRA General Manager B
PROCEDURE
Mariveles Water District MARIVELES, BATAAN
MONITORING OF DELINQUENT ACCOUNTS PROCEDURE VII. PROCEDURE DETAILS AND FLOW No.
Process Flow
Description of Activity
Guidelines/ Policy
Document No : PM-CSD-03 Revision No : 00 Effectivity Date : Pages : 2 of 2
Responsible Person
Retained Information
Start
1
2
Print a list of delinquent accounts or Disconnection Listings
Check payment and verify if there is promissory note
YES
1.1 MWD Rules and Regulations 1.2 Print the monthly Disconnection Listings/Order
2.1 Check the promissory note logbook if delinquent consumer requested an extension of their payment 2.2 If Yes, verify the date committed for payment. 2.3 If No, proceed to disconnection of water meter
2.1 Check from the Customer Ledger (MRBCS) 2.2 MWD Rules and Regulations
YES
Verify the date of payment 3 End
NO
Disconnect the water meter and print MO
Forward disconnected water meter
3.1 Verify payment on date promised and committed based on promissory note. 3.2.If the consumer pay account on the promised date, transaction end, If no, proceed to disconnection 4.1 Inform and submit DR to UCSA. 4.2 MO will be prepared by UCSA and printed for the disconnected account.
Disconnected water meter will be forwarded to the Property Custodian
5
6
Computer Programmer/ UCSA
Computer Programmer
Disconnection Listing
Disconnection Listing
UCSA Department Manager - CSD
Promissory Note Logbook
Verify the date committed for payment
NO
4
Generate and print the list of delinquent accounts or Disconnection Listings from the MRBCS server.
Monthly Disconnection Report
End
Monthly Disconnection Report will be made by UCSA
MWD Rules & Regulations
Record to DR the disconnected service connection’s account name, address, water meter reading., and the materials attached to the meter. Report and forward 100% of disconnected water meters for the day Record all the disconnected accounts for the month
UCSA
UCSA
Promissory Note Logbook
Disconnection Report Maintenance Order
Water Maintenance Man Property Custodian
UCSA
Monthly Disconnection Report
Mariveles Water District MARIVELES, BATAAN
MONITORING OF DELINQUENT ACCOUNTS PROCEDURE
Document No : PM-CSD-03 Revision No : 00 Effectivity Date : Pages : 1 of 2
I. OBJECTIVE To be able to achieve the target collection and revenue every month through strict monitoring of delinquent accounts. II. SCOPE The Monitoring of Delinquent Accounts covers all unpaid consumers/concessionaires of Mariveles Water District after due date or beyond. III. RESPONSIBILITY AND RESOURCES Responsible personnel are Utilities Customer Service Assistant, and the Computer Programmer and with access to MRBCS systems. IV. DEFINITION OF TERMS MAINTENANCE ORDER (MO) - a type of order issued for a particular activity that requires fee for materials and service charge. V. REFERENCE DOCUMENTS MWD Rules & Regulations VI. RECORDS GENERATED Monthly Disconnection Report
Prepared by: CYNTHIA S. CRUZ Public Relation Officer-B
Reviewed by: ROSSANA M. GONZALES Department Manager- CSD
Approved by: CRISTINELA RUTH I. LAMAYRA General Manager B
PROCEDURE
Mariveles Water District MARIVELES, BATAAN
MONITORING OF DELINQUENT ACCOUNTS PROCEDURE VII. PROCEDURE DETAILS AND FLOW No.
Process Flow
Description of Activity
Guidelines/ Policy
Document No : PM-CSD-03 Revision No : 00 Effectivity Date : Pages : 2 of 2
Responsible Person
Retained Information
Start
1
2
Print a list of delinquent accounts or Disconnection Listings
Check payment and verify if there is promissory note
YES
1.1 MWD Rules and Regulations 1.2 Print the monthly Disconnection Listings/Order
2.1 Check the promissory note logbook if delinquent consumer requested an extension of their payment 2.2 If Yes, verify the date committed for payment. 2.3 If No, proceed to disconnection of water meter
2.1 Check from the Customer Ledger (MRBCS) 2.2 MWD Rules and Regulations
YES
Verify the date of payment 3 End
NO
Disconnect the water meter and print MO
Forward disconnected water meter
3.1 Verify payment on date promised and committed based on promissory note. 3.2.If the consumer pay account on the promised date, transaction end, If no, proceed to disconnection 4.1 Inform and submit DR to UCSA. 4.2 MO will be prepared by UCSA and printed for the disconnected account.
Disconnected water meter will be forwarded to the Property Custodian
5
6
Computer Programmer/ UCSA
Computer Programmer
Disconnection Listing
Disconnection Listing
UCSA Department Manager - CSD
Promissory Note Logbook
Verify the date committed for payment
NO
4
Generate and print the list of delinquent accounts or Disconnection Listings from the MRBCS server.
Monthly Disconnection Report
End
Monthly Disconnection Report will be made by UCSA
MWD Rules & Regulations
Record to DR the disconnected service connection’s account name, address, water meter reading., and the materials attached to the meter. Report and forward 100% of disconnected water meters for the day Record all the disconnected accounts for the month
UCSA
UCSA
Promissory Note Logbook
Disconnection Report Maintenance Order
Water Maintenance Man Property Custodian
UCSA
Monthly Disconnection Report
