Nothing in this material is intended to override the corporate ...

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Nothing in this material is intended to override the corporate separateness of local entities. Working relationships discussed in this material do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Where shareholder consideration of a local entity matter is contemplated by this material, responsibility for action remains with

Who is ExxonMobil?

77k

120 +

Employees

Countries

20k Scientists and engineers

6

Continents

Upstream

Downstream

60M

23

Net acres of exploration acreage

32

Countries of operation

Refineries World's leading synthetic motor oil

Chemical 20

1300

Countries

Products

3

Energy. Technology. People.

Mobil1

Capital intensive environment

Who is ExxonMobil IT? 7k People 80 Countries Our deep connection with our customers allows us to support business processes with the objective of maximizing the value of our assets

Infrastructure Services

Applications Support & Development

Workplace Device Computing

Business Relationship

TBM Conception New CIO in 2011 challenged IT to change course Senior leaders from across the globe gathered Developed roadmap to enhance business value Identified a need to run IT as a business Recognized lack of cost transparency and ability to translate value into business terms

Cost transparency

6

Energy. Technology. People.

TBM Journey Evolve from license to operate to partner of choice to increase shareholder value

New

h i n ki n g New T

o Value f

r$

Value s s e n i Bus

ed Extend

Value

Critical Success Factors

As with any journey, there will be obstacles remove them and move forward

Scope  

Develop roadmap Split into manageable segments Ensure deliverables are clear  

10

Energy. Technology. People.

Data Align workforce metrics Define IT towers Clean up data sources – 80/20 approach 2k applications 25k servers 8k cost centers

Change Management Obtain senior management support early Connect with others Create a structured process for transformation Change management Communications Training

Leverage multiple communication avenues

Project Delivery / Sustainment Develop council for decision-making Create TBM Office with clear organizational R&Rs Ensure results are owned by IT management

Incorporate into daily activities across the organization Each stakeholder may use differently to receive value

To be continued….. …. as we progress along the TBM journe