Operations Manager - SwimTrek
Operations Manager SwimTrek is the world’s leading open-water swimming holiday company and runs tours in over 35 worldwide locations. This key role involves managing the Operations Team to enable our trips to be safe, efficient, memorable, cost-effective and of course fun! Job Title: Responsible to: Location: Pay: Hours: Contract Terms
Operations Manager Commercial Director SwimTrek, 6 Hove Manor, Hove Street Brighton & Hove, BN3 2DF, UK. Market rate Full Time, (40 hours / week), 9-6pm. Please note that you will be required to work weekends as required. You may also be required to be on an ‘on call rota’ out of hours. Permanent Contract
Principal Accountabilities The Operations Team organises all of SwimTrek’s open water adventures – from recruiting and training guides to organising equipment/ formulating contracts with overseas partners to ensuring our trips are run to the highest safety standards. The principal key responsibilities of the role are: 1. 2. 3.
4.
5. 6.
7. 8. 9.
Managing the operations team, including recruitment and selection, conducting appraisals and setting and supervising workloads. Managing a large team of guides working both within the UK and overseas, including recruitment, work allocations and training. Managing Health and Safety, including: o Instilling a high quality culture of H&S within the organisation. o Reviewing and updating health and safety policy and procedures; o Reviewing incidents and near-misses; o Updating and implementing risk assessments; o Ensuring staff both in the UK and overseas are suitably trained for their role. o Ensuring legal compliance. Ensuring that all trips and SwimTrek activities are carefully planned and operate effectively, including: o Contracting partner services overseas. o Ensuring boats and safety craft have the relevant permissions and documents. o Ensuring all equipment on location is suitable and fit for purpose. Managing all aspects of trip feasibility, on-location quality control, including reviewing guide and customer feedback and travelling to locations as required. Managing budgets, including: o Planning and implementing a department budget, and focus on reducing inefficiencies; o Setting and ensuring compliance with trip budgets. o Recording and tracking costs in co-operation with the finance department. Guiding if and when required, either in the UK or overseas. Negotiating contractual arrangements with suppliers. Resolving operational issues promptly and effectively.
The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably be required.
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Operations Manager Person Specification The person specification outlines the key skills, knowledge and experience that you should have to begin work in this role.
Skills and Abilities Essential Ability to manage a team both within an office environment as well as overseas. Ability to plan and manage our trips so they run to the highest standards. Ability to implement effective systems for all aspects of SwimTrek’s operations and improve processes. Ability to work within a busy environment, multi-task and adapt to changing priorities. Strong leadership skills. Friendly and enthusiastic personality. Ability to recruit guides and office staff effectively. Ability to build professional relationships with people from a range of backgrounds. Ability to negotiate contracts with a variety of different suppliers. Ability to self-manage. Able to travel, including overseas, and be flexible with working hours. Knowledge and Training/Education Essential To hold or be able to hold a current SLSGB/RLSS Beach Lifeguard qualification or foreign equivalent.* To hold or be able to hold a First Aid at Work Qualification or foreign equivalent.* To hold or be able to hold an RYA Powerboat Level 2 Qualification and International Certificate of Competency.* To hold or be able to hold a Food Hygiene Certificate Level 2.* To be able to manage, and make key decisions, on health and safety in an open water swimming context Knowledge of open water environments and associated risks. Knowledge of open water swimming.
Desirable To be able to speak a foreign language.
Desirable Lifeguard Trainer / Assessor Qualification First Aid at Work Trainer / Assessor Qualification. NEBOSH Certificate (International/General) To hold a full Drivers Licence. Knowledge of effective open water swimming techniques and coaching;
* You do not need to be able to hold these qualifications in order to apply and on the job training may be available. However, you should be able to demonstrate you have the ability to complete these qualifications. Experience
Essential Experience managing a diverse team; Experience working in a water safety capacity. Experience of using initiative to solve problems; Experience working in a busy team environment; Experience using Microsoft Office effectively for general administration.
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Desirable Open water swimming experience. Experience working overseas. Travel industry experience. Experience of negotiating and overseeing contracts. Experience managing budgets.
Operations Manager Commercial Director SwimTrek, 6 Hove Manor, Hove Street Brighton & Hove, BN3 2DF, UK. Market rate Full Time, (40 hours / week), 9-6pm. Please note that you will be required to work weekends as required. You may also be required to be on an ‘on call rota’ out of hours. Permanent Contract
Principal Accountabilities The Operations Team organises all of SwimTrek’s open water adventures – from recruiting and training guides to organising equipment/ formulating contracts with overseas partners to ensuring our trips are run to the highest safety standards. The principal key responsibilities of the role are: 1. 2. 3.
4.
5. 6.
7. 8. 9.
Managing the operations team, including recruitment and selection, conducting appraisals and setting and supervising workloads. Managing a large team of guides working both within the UK and overseas, including recruitment, work allocations and training. Managing Health and Safety, including: o Instilling a high quality culture of H&S within the organisation. o Reviewing and updating health and safety policy and procedures; o Reviewing incidents and near-misses; o Updating and implementing risk assessments; o Ensuring staff both in the UK and overseas are suitably trained for their role. o Ensuring legal compliance. Ensuring that all trips and SwimTrek activities are carefully planned and operate effectively, including: o Contracting partner services overseas. o Ensuring boats and safety craft have the relevant permissions and documents. o Ensuring all equipment on location is suitable and fit for purpose. Managing all aspects of trip feasibility, on-location quality control, including reviewing guide and customer feedback and travelling to locations as required. Managing budgets, including: o Planning and implementing a department budget, and focus on reducing inefficiencies; o Setting and ensuring compliance with trip budgets. o Recording and tracking costs in co-operation with the finance department. Guiding if and when required, either in the UK or overseas. Negotiating contractual arrangements with suppliers. Resolving operational issues promptly and effectively.
The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably be required.
Page 1 of 2
Operations Manager Person Specification The person specification outlines the key skills, knowledge and experience that you should have to begin work in this role.
Skills and Abilities Essential Ability to manage a team both within an office environment as well as overseas. Ability to plan and manage our trips so they run to the highest standards. Ability to implement effective systems for all aspects of SwimTrek’s operations and improve processes. Ability to work within a busy environment, multi-task and adapt to changing priorities. Strong leadership skills. Friendly and enthusiastic personality. Ability to recruit guides and office staff effectively. Ability to build professional relationships with people from a range of backgrounds. Ability to negotiate contracts with a variety of different suppliers. Ability to self-manage. Able to travel, including overseas, and be flexible with working hours. Knowledge and Training/Education Essential To hold or be able to hold a current SLSGB/RLSS Beach Lifeguard qualification or foreign equivalent.* To hold or be able to hold a First Aid at Work Qualification or foreign equivalent.* To hold or be able to hold an RYA Powerboat Level 2 Qualification and International Certificate of Competency.* To hold or be able to hold a Food Hygiene Certificate Level 2.* To be able to manage, and make key decisions, on health and safety in an open water swimming context Knowledge of open water environments and associated risks. Knowledge of open water swimming.
Desirable To be able to speak a foreign language.
Desirable Lifeguard Trainer / Assessor Qualification First Aid at Work Trainer / Assessor Qualification. NEBOSH Certificate (International/General) To hold a full Drivers Licence. Knowledge of effective open water swimming techniques and coaching;
* You do not need to be able to hold these qualifications in order to apply and on the job training may be available. However, you should be able to demonstrate you have the ability to complete these qualifications. Experience
Essential Experience managing a diverse team; Experience working in a water safety capacity. Experience of using initiative to solve problems; Experience working in a busy team environment; Experience using Microsoft Office effectively for general administration.
Page 2 of 2
Desirable Open water swimming experience. Experience working overseas. Travel industry experience. Experience of negotiating and overseeing contracts. Experience managing budgets.
