outclass your competition2
Norvax University O li Training: Online T i i Corporate & Social Etiquette – How to Make your First Impressions Outclass your Competition
Welcome Norvax U Members
Joy Weaver, President of PROTOCOL Enterprises and Just Ask Joy
Julie Morrissey NU Marketing Manager @NorvaxU
www.JustAskJoy.com
www.NorvaxU.com
2
Agent Testimonials There is only one way to succeed in the insurance industry, be apart of the BrokerOffice club! of the BrokerOffice club! ‐R. Kubitz, Jr. Americas Benefits Group
Just in the few short months I have been using the Norvax system I have been able to close sales that I feel I may have lost to other agencies. Due to the quick response time, professional look of my presentations and th continuous the ti ffollow ll up....this thi investment i t t has h been a NO BRAINER! Thanks for all your help and I look forward to additional benefits you guys will offer in the future!
I don't think you will find another t teaching hi and d mentoring t i site it ffor Insurance professionals like this one. I have used their resources and have attended a good many off the th webinars. bi I can't 't thank th k them enough for putting all this knowledge in one place and making it easy to use and understand. d t d -V.Rollheiser, Insphere Insurance Solutions
-B Crocker, -B. Crocker President Secure Health Choice
Si Sign up today for FREE! www.NorvaxU.com t d f FREE! N U 3
Upcoming Webinars Julie Morrissey
Sept 1st Sept.
Handling Objections & Turning them Into Handling Objections & Turning them Into Success Stories with Lisa Harrington
Sept. 8th
Standing out in a Crowd by Reshaping your Communications with Libby Spears
Sept. 15th
Health Insurance Agent Success: Going to Work To Grow with Rocco Solorzano Going to Work To Grow with Rocco Solorzano
Questions? Julie Morrissey
Q Questions ti or Comments? C t ? 866- 466-7829 ext 8212 Email: [email protected]
Interested in making up for lost commissions i i using i proven technology? t h l ? Email: [email protected] 866-466-7829 ext 1
5
How to Be Socially Savvy in All Situations
6
It’s More Than Manners! Research from The Carnage Institute of Research from The Carnage Institute of Technology states – “Only 15% of our job success is due to technical training, intellect, and job skills. Rather, 85% of our job success is determined by our social our job success is determined by our social skills.”
Name Tags • Always wear name tags on the right. Always wear name tags on the right
Handshaking • Right is your social hand. y p • Left hand is your personal hand.
Introductions • EExample: l “Mr./Ms. Greater Authority, I would like to i t d introduce Mr./Ms. Lesser Authority.” M /M L A th it ”
The Art of Remembering Names
Practice makes perfect!
The Power of Thank You • Verbal • Written
Cultural Snafus
Remember to be aware of cultural differences: • When Americans hold up two fingers (v–sign) we typically mean “two” or “peace.” • In Germany, it means victory and in Britain it is a severe insult – don’t try it there. y
The Importance of First Impressions • 55% ‐ The way you are dressed and groomed! 38% ‐ Your Your voice and mannerisms! voice and mannerisms! • 38% • 7% ‐ Your words!
Dress for Your Success How you dress speaks for 55% of what p p p people perceive about you! y
It’s just that one thing!
Remember! • People do business with people they like.
Body Language Voice and Mannerisms 38% of our body language Your body is screaming so loudly, Y b d i i l dl I can’t hear what you are saying!
Word Emphasis “It’s It s not what you say say, it is how you say itit.”
Words Only 7% of communication is through our spoken words. g p
Actions speak louder than words!
Peg Their Personality CONVERSATIONS and LISTENING
Meeting Killers! • • • • • • • • •
Being Late or Late Close Dominating the Meeting Side Conversations Cell Phones/PDA/Texting Arms Crossed Rolling Eyes Ice Crunching Ice Crunching Looking at Watch Wrong Attitudes Wrong Attitudes
OFF THE RECORD … • For the record … there is no “off the record!” g y, , • Do not strategize in the lobby, elevator, or bathroom There are eyes and ears everywhere!
Cell Phone & Text Messaging • Turn off your cell phone and put away the BlackBerry. Nothing says, "I don't care about you" more than ignoring the people sitting right in front of you.
Social Networking
Dine Like Di Lik A Diplomat
Remember the Car! • From Left to Right
B B Bread d
M Meal
W Water
How to Hold the Knife and Fork
Incorrect Handling of the Knife and Fork
Incorrect Handling of the Knife and Fork
Final Resting Place
Faux Pas
Yes, we are all in ….
Relationships
The Golden Rule … Treat Others The Way You Want To Be Treated! You Want To Be Treated!
We are all like diamonds … we have a basic value but it isn’t until we are polished that our true worth is recognized!
How to Be Socially Savvy in All Situations
38
Joyy Weaver Protocol Enterprises Inc/ Just Ask Joy
www.justaskjoy.com Book: Socially Savvy Facebook F b k & Twitter T itt Follow me @Socially Savvy 39
Next Week Next Week Julie Morrissey
Handling Objections & Turning them Into Success Stories with Field Rep & P&C Agent Lisa Harrington Thursday, Sept. 1st Noon CDT www.norvaxu.com
40
Welcome Norvax U Members
Joy Weaver, President of PROTOCOL Enterprises and Just Ask Joy
Julie Morrissey NU Marketing Manager @NorvaxU
www.JustAskJoy.com
www.NorvaxU.com
2
Agent Testimonials There is only one way to succeed in the insurance industry, be apart of the BrokerOffice club! of the BrokerOffice club! ‐R. Kubitz, Jr. Americas Benefits Group
Just in the few short months I have been using the Norvax system I have been able to close sales that I feel I may have lost to other agencies. Due to the quick response time, professional look of my presentations and th continuous the ti ffollow ll up....this thi investment i t t has h been a NO BRAINER! Thanks for all your help and I look forward to additional benefits you guys will offer in the future!
I don't think you will find another t teaching hi and d mentoring t i site it ffor Insurance professionals like this one. I have used their resources and have attended a good many off the th webinars. bi I can't 't thank th k them enough for putting all this knowledge in one place and making it easy to use and understand. d t d -V.Rollheiser, Insphere Insurance Solutions
-B Crocker, -B. Crocker President Secure Health Choice
Si Sign up today for FREE! www.NorvaxU.com t d f FREE! N U 3
Upcoming Webinars Julie Morrissey
Sept 1st Sept.
Handling Objections & Turning them Into Handling Objections & Turning them Into Success Stories with Lisa Harrington
Sept. 8th
Standing out in a Crowd by Reshaping your Communications with Libby Spears
Sept. 15th
Health Insurance Agent Success: Going to Work To Grow with Rocco Solorzano Going to Work To Grow with Rocco Solorzano
Questions? Julie Morrissey
Q Questions ti or Comments? C t ? 866- 466-7829 ext 8212 Email: [email protected]
Interested in making up for lost commissions i i using i proven technology? t h l ? Email: [email protected] 866-466-7829 ext 1
5
How to Be Socially Savvy in All Situations
6
It’s More Than Manners! Research from The Carnage Institute of Research from The Carnage Institute of Technology states – “Only 15% of our job success is due to technical training, intellect, and job skills. Rather, 85% of our job success is determined by our social our job success is determined by our social skills.”
Name Tags • Always wear name tags on the right. Always wear name tags on the right
Handshaking • Right is your social hand. y p • Left hand is your personal hand.
Introductions • EExample: l “Mr./Ms. Greater Authority, I would like to i t d introduce Mr./Ms. Lesser Authority.” M /M L A th it ”
The Art of Remembering Names
Practice makes perfect!
The Power of Thank You • Verbal • Written
Cultural Snafus
Remember to be aware of cultural differences: • When Americans hold up two fingers (v–sign) we typically mean “two” or “peace.” • In Germany, it means victory and in Britain it is a severe insult – don’t try it there. y
The Importance of First Impressions • 55% ‐ The way you are dressed and groomed! 38% ‐ Your Your voice and mannerisms! voice and mannerisms! • 38% • 7% ‐ Your words!
Dress for Your Success How you dress speaks for 55% of what p p p people perceive about you! y
It’s just that one thing!
Remember! • People do business with people they like.
Body Language Voice and Mannerisms 38% of our body language Your body is screaming so loudly, Y b d i i l dl I can’t hear what you are saying!
Word Emphasis “It’s It s not what you say say, it is how you say itit.”
Words Only 7% of communication is through our spoken words. g p
Actions speak louder than words!
Peg Their Personality CONVERSATIONS and LISTENING
Meeting Killers! • • • • • • • • •
Being Late or Late Close Dominating the Meeting Side Conversations Cell Phones/PDA/Texting Arms Crossed Rolling Eyes Ice Crunching Ice Crunching Looking at Watch Wrong Attitudes Wrong Attitudes
OFF THE RECORD … • For the record … there is no “off the record!” g y, , • Do not strategize in the lobby, elevator, or bathroom There are eyes and ears everywhere!
Cell Phone & Text Messaging • Turn off your cell phone and put away the BlackBerry. Nothing says, "I don't care about you" more than ignoring the people sitting right in front of you.
Social Networking
Dine Like Di Lik A Diplomat
Remember the Car! • From Left to Right
B B Bread d
M Meal
W Water
How to Hold the Knife and Fork
Incorrect Handling of the Knife and Fork
Incorrect Handling of the Knife and Fork
Final Resting Place
Faux Pas
Yes, we are all in ….
Relationships
The Golden Rule … Treat Others The Way You Want To Be Treated! You Want To Be Treated!
We are all like diamonds … we have a basic value but it isn’t until we are polished that our true worth is recognized!
How to Be Socially Savvy in All Situations
38
Joyy Weaver Protocol Enterprises Inc/ Just Ask Joy
www.justaskjoy.com Book: Socially Savvy Facebook F b k & Twitter T itt Follow me @Socially Savvy 39
Next Week Next Week Julie Morrissey
Handling Objections & Turning them Into Success Stories with Field Rep & P&C Agent Lisa Harrington Thursday, Sept. 1st Noon CDT www.norvaxu.com
40
