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Desk.com Support Center Theme Customization Packages Branded Description

Seamless

Basic customization to match the look & feel of your brand

Responsive Design

✔ ✔

Your support center will reshape to fit any device well

Branding Logo, browser icon, web fonts1, colors, backgrounds

Additional styling and optional embedded header / footer to resemble your main website’s look and feel

✔ ✔ ✔

Seamless Site Experience Main site navigation included to create a seamless experience

Advanced Customization

Advanced Advanced styling and support for custom layout2

✔ ✔ ✔ ✔

Support for custom layouts, advanced functionality, and custom contact forms.2

Customer Responsibilities

Logo, browser icon, web fonts , brand colors, background

Reference website to match basic look and feel of

Specifications, wireframes, reference site, and/or mock-ups of desired design2

Example

• http://frankandoak.desk.com • http://faq.barkbox.com

• http://help.giveforward.com • http://support.gingerlabs.com • http://support.klout.com

• http://support.fiftythree.com • http://help.disqus.com

1

Timeline Price 1 2

1-2 weeks

2-3 weeks

3-5 weeks

$600

$1,000

$2,500

Non-standard fonts must be web hosted by a third-party (Example: Google Fonts) For advanced customizations, we will work with your team to match designs as closely as possible within the confines of our templating system and scope.

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Feature Descriptions Responsive Design Desk.com support centers are designed with mobile in mind. Whether your customers are on their home PC, tablet, or phone, your support center will adapt to fit their screen by leveraging our standard responsive template. (Note, customizations to the standard responsive template may require an additional package)

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Branding Bring your brand experience to your support center by carrying over your (1) browser icon, (2) logo, (3) background styling, (4) foreground styling, and (5) font styling to match your brand1.

1

Non-standard fonts must be web hosted by a third-party (Example: Google Fonts)

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Seamless Site Experience By integrating your main website’s header, menu, and footer, navigating to and from your support center becomes a familiar, seamless experience.

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Advanced Customization With Advanced Customization, you get a deeper level of control over how your pages are laid out and how your content is presented, as well as advanced contact form customizations. Custom Layout Specify how each page of you support center is laid out on the page to bring emphasis to the right areas.

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Custom Content Organization Organize topics into sections, or even divide your content between up to 4 separate support center URLs of the same design.

Custom Contact Forms Design up to 4 contact forms to collect as much information about your customer and their issue as possible, right up front.