Parts & Service Communicator Subject: How to Return
FLO-013 11/09
Parts & Service Communicator Subject: How to Return Beverage Valves SYMPTOM Valves being shipped back to the factory can come back full of syrup, finger marks, and messy.
SCOPE
Plug Valve Ports Before Shipping
When valves are returned we perform an analysis on them to determine the cause of failure. In order to properly analyze these valves they need to be as clean as possible yet still in the same state they were in when removed from the unit. Technicians need to package returned valves better to prevent syrup from dripping everywhere during shipping and allowing for easier inspection of the valves upon arrival to the factory.
ACTION Technicians should put plastic plugs on the two ports that go into the back block and the two outlets in the front of the valve or some other similar method of sealing that would keep the parts clean during shipping. For example plastic taped over the ports would work as well. Then package each valve individually in a zip lock style bag and clearly label the bag with the valve information. This keeps syrup from seeping from the valve and contaminating other valves or returned parts. Bag labels should include the following:
Place in Labeled Zip Lock Bag
•
Valve location S1, S2 etc..
•
Serial Number
•
Reason for return, Stuck Open, Stuck Closed, Flow Short, etc..
FURTHER ACTIONS Contact Manitowoc Beverage Systems Service Sellersburg Indiana if you have any questions or concerns: 800-367-4233.
Manitowoc Beverage Systems Sellersburg, 2100 Future Drive, Sellersburg, IN 47172, Tel: 812-246-7000, www.manitowocbeverage.com
Parts & Service Communicator Subject: How to Return Beverage Valves SYMPTOM Valves being shipped back to the factory can come back full of syrup, finger marks, and messy.
SCOPE
Plug Valve Ports Before Shipping
When valves are returned we perform an analysis on them to determine the cause of failure. In order to properly analyze these valves they need to be as clean as possible yet still in the same state they were in when removed from the unit. Technicians need to package returned valves better to prevent syrup from dripping everywhere during shipping and allowing for easier inspection of the valves upon arrival to the factory.
ACTION Technicians should put plastic plugs on the two ports that go into the back block and the two outlets in the front of the valve or some other similar method of sealing that would keep the parts clean during shipping. For example plastic taped over the ports would work as well. Then package each valve individually in a zip lock style bag and clearly label the bag with the valve information. This keeps syrup from seeping from the valve and contaminating other valves or returned parts. Bag labels should include the following:
Place in Labeled Zip Lock Bag
•
Valve location S1, S2 etc..
•
Serial Number
•
Reason for return, Stuck Open, Stuck Closed, Flow Short, etc..
FURTHER ACTIONS Contact Manitowoc Beverage Systems Service Sellersburg Indiana if you have any questions or concerns: 800-367-4233.
Manitowoc Beverage Systems Sellersburg, 2100 Future Drive, Sellersburg, IN 47172, Tel: 812-246-7000, www.manitowocbeverage.com
