I am writing to you to thank you for your recent feedback on our website. I realise that you have had a difficult time paying your account and I thank you for advising us of your circumstances. I wish to advise you that you have been granted a one-month extension on your bill. Your outstanding balance is $72.50, which is now due one month from the date of this letter. Please don’t hesitate to contact us on 1800POPPY if you have any questions. Kind regards,