Reaching for & Keeping the Stars-Strategies for Quality Staff ...
Reaching for, and Keeping! the Stars Strategies for Quality Staff Recruitment and Retention
Amy Anderson and Lisa Scully April 16 16, 2009
IU Bloomington’s Strategy • A brief history behind all of this • The significance in keeping your “stars”
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Office of the Registrar (IUB)
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Search Process Communicate to Applicants Acknowledge all applications Request missing pieces, with deadline for submission Provide approximate pp time frame for search process Follow up with all applicants, whether interviewed or not, when a hiring decision has been made and close the loop with them.
Reaching for, and Keeping! the Stars
Communicate to Candidates •
Prior to setting interview Provide basic, critical info about the job all candidates should know, but which take valuable interview time to explain, eg overtime rules dress codes parking situation Allow candidate to review info prior to accepting interview
AACRAO ~ April 16, 2009
Search Process Communications Sample Email: Missing Application Materials
Reaching for, and Keeping! the Stars
Sample Email: Applicant No Longer a Candidate
AACRAO ~ April 16, 2009
Evaluating Potential “Stars” Develop your instruments a. Database of applicants i. ii. iii.
b.
Viewable by all administrative staff Can be used for researching previous and current applicants li t Consider confidentiality when using this method
Paper forms i.
ii.
Reaching for, and Keeping! the Stars
Consider some standardized criteria such as: Education, Experience, Relations, Professional and Time & Interest Check with your office HR contact for legality of using such a tool at your campus AACRAO ~ April 16, 2009
Turning Applicants into Candidates Records Assistant Pre-Screening Instrument
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Recruitment Power Point
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
The Interview • •
Allow sufficient time for the test(s) as well as the face-toface interview Offer water or soft drinks (if feasible)
•
Lead-off question: After reviewing our power point presentation, what excited or concerned you about the job?
•
Ask open-ended questions to get the candidate to talk as much as possible. Provide common set of questions to committee members, to provide equal playing field to evaluate responses
•
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Screening Tests – All Candidates Example – Logic Test
Reaching for, and Keeping! the Stars
Example – Coding/Alphabetizing Test
AACRAO ~ April 16, 2009
Screening Tests – Position Specific . .
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Evaluating the Interview(s) Records Assistant First Interview Evaluation Scale
Reaching for, and Keeping! the Stars
Records Assistant Second Interview Evaluation Scale
AACRAO ~ April 16, 2009
Training & Orientation • Centralize office materials • Publicize location • Recognize g and allow for staff involvement in contribution to materials • Periodically review by administrative staff for policy/procedural updates • Discuss performance reviews as part of training Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Staff Development Examples of Commitment to Personal/Professional Development
Examples of “Culture of Caring” •
BREG consistently rates among highest campus organizations in perstaff donations in annual United Way campaign (at least 50% when campus average is
Amy Anderson and Lisa Scully April 16 16, 2009
IU Bloomington’s Strategy • A brief history behind all of this • The significance in keeping your “stars”
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Office of the Registrar (IUB)
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Search Process Communicate to Applicants Acknowledge all applications Request missing pieces, with deadline for submission Provide approximate pp time frame for search process Follow up with all applicants, whether interviewed or not, when a hiring decision has been made and close the loop with them.
Reaching for, and Keeping! the Stars
Communicate to Candidates •
Prior to setting interview Provide basic, critical info about the job all candidates should know, but which take valuable interview time to explain, eg overtime rules dress codes parking situation Allow candidate to review info prior to accepting interview
AACRAO ~ April 16, 2009
Search Process Communications Sample Email: Missing Application Materials
Reaching for, and Keeping! the Stars
Sample Email: Applicant No Longer a Candidate
AACRAO ~ April 16, 2009
Evaluating Potential “Stars” Develop your instruments a. Database of applicants i. ii. iii.
b.
Viewable by all administrative staff Can be used for researching previous and current applicants li t Consider confidentiality when using this method
Paper forms i.
ii.
Reaching for, and Keeping! the Stars
Consider some standardized criteria such as: Education, Experience, Relations, Professional and Time & Interest Check with your office HR contact for legality of using such a tool at your campus AACRAO ~ April 16, 2009
Turning Applicants into Candidates Records Assistant Pre-Screening Instrument
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Recruitment Power Point
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
The Interview • •
Allow sufficient time for the test(s) as well as the face-toface interview Offer water or soft drinks (if feasible)
•
Lead-off question: After reviewing our power point presentation, what excited or concerned you about the job?
•
Ask open-ended questions to get the candidate to talk as much as possible. Provide common set of questions to committee members, to provide equal playing field to evaluate responses
•
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Screening Tests – All Candidates Example – Logic Test
Reaching for, and Keeping! the Stars
Example – Coding/Alphabetizing Test
AACRAO ~ April 16, 2009
Screening Tests – Position Specific . .
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Evaluating the Interview(s) Records Assistant First Interview Evaluation Scale
Reaching for, and Keeping! the Stars
Records Assistant Second Interview Evaluation Scale
AACRAO ~ April 16, 2009
Training & Orientation • Centralize office materials • Publicize location • Recognize g and allow for staff involvement in contribution to materials • Periodically review by administrative staff for policy/procedural updates • Discuss performance reviews as part of training Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009
Staff Development Examples of Commitment to Personal/Professional Development
Examples of “Culture of Caring” •
BREG consistently rates among highest campus organizations in perstaff donations in annual United Way campaign (at least 50% when campus average is
