Retail Trades
Experienced Worker Assessment Blueprint
Retail Trades
Test Code: 0045/ Version: 01 “Enhancing Today’s Workforce Through Tailored Performance Solutions”
Retail Trades
Written Assessment: Administration Time: Number of Questions:
3 hours 200
Areas Covered:
Page 1 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Sample Questions: The most expensive advertising on radio stations occurs during A. lunch time B. prime time C. drive time D. all of the above How often window displays are changed depends on all of the following except A. the increase or decrease in sales B. the location and size of the store C. the pedestrian traffic D. the types of goods sold When a borrower does not need to put up collateral as a condition for receiving a loan, it is called A. an unsecured loan B. a secured loan C. internal financing D. external financing Pre-ticketing is A. when the retailer marks the merchandise as soon as it arrives B. marking merchandise before it is placed on the sales floor C. when the vendor marks the merchandise before it is shipped D. when the vendor does not mark the merchandise at all A potential shoplifter that steals for profit and accounts for a large percentage of shoplifters is a A. drug addict B. kleptomaniac C. refund racket D. professional
Page 2 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Performance Assessment: Administration Time: Number of Jobs:
3 hours and 20 minutes 6
Areas Covered: 15% Selling - Sales Presentation Approach, determine customer needs, demonstrate product features and benefits, suggest related merchandise, reassure and thank customer. 19% Handling Customer Complaints Determine problem with item, offer resolution, clarify store policy on refunds and demonstrate skill in difficult customer relations. 9% Closing and Balancing Cash Drawer Demonstrate correct process for closing out cash drawer and resetting for next day, count drawer correctly, complete daily balance sheet and bank deposit slip accurately. 22% Merchandise Math Demonstrate ability to determine use of merchandise budget and determine mark-up percent based on cost and retail, knowledge of formula for initial mark-up percent, ability to handle trade and case discounts, demonstrate concept of profit or loss and knowledge of percentage of increase and decrease, sales tax, store discounts and computation of advertising results. 21% Human Relations Problem Determine problem, offer solution, clarify store policy, demonstrate attentive listening, courteous manners and skill in handling difficult customers. 14% Design Principles – Visual Merchandise Demonstrate knowledge of formal and informal balance, exact repetition, radiation using monochromatic color scheme, and progression.
Page 3 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Sample Job:
Selling – Sales Presentation
Estimated Job Time:
1 hour
Participant Activity:
The participant will be given a jacket and a "Sales Presentation Fact Sheet." The participant will complete the fact sheet and prepare a short presentation that covers the basic steps of a sale. The participant will have 30 minutes to prepare for the presentation. The participant will be evaluated on his/her knowledge of the sales process. The evaluator will discuss each step listed on the fact sheet to determine the participant's understanding of the sales process.
.
www.whitenergroup.com
Page 4 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Test Code: 0045/ Version: 01 “Enhancing Today’s Workforce Through Tailored Performance Solutions”
Retail Trades
Written Assessment: Administration Time: Number of Questions:
3 hours 200
Areas Covered:
Page 1 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Sample Questions: The most expensive advertising on radio stations occurs during A. lunch time B. prime time C. drive time D. all of the above How often window displays are changed depends on all of the following except A. the increase or decrease in sales B. the location and size of the store C. the pedestrian traffic D. the types of goods sold When a borrower does not need to put up collateral as a condition for receiving a loan, it is called A. an unsecured loan B. a secured loan C. internal financing D. external financing Pre-ticketing is A. when the retailer marks the merchandise as soon as it arrives B. marking merchandise before it is placed on the sales floor C. when the vendor marks the merchandise before it is shipped D. when the vendor does not mark the merchandise at all A potential shoplifter that steals for profit and accounts for a large percentage of shoplifters is a A. drug addict B. kleptomaniac C. refund racket D. professional
Page 2 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Performance Assessment: Administration Time: Number of Jobs:
3 hours and 20 minutes 6
Areas Covered: 15% Selling - Sales Presentation Approach, determine customer needs, demonstrate product features and benefits, suggest related merchandise, reassure and thank customer. 19% Handling Customer Complaints Determine problem with item, offer resolution, clarify store policy on refunds and demonstrate skill in difficult customer relations. 9% Closing and Balancing Cash Drawer Demonstrate correct process for closing out cash drawer and resetting for next day, count drawer correctly, complete daily balance sheet and bank deposit slip accurately. 22% Merchandise Math Demonstrate ability to determine use of merchandise budget and determine mark-up percent based on cost and retail, knowledge of formula for initial mark-up percent, ability to handle trade and case discounts, demonstrate concept of profit or loss and knowledge of percentage of increase and decrease, sales tax, store discounts and computation of advertising results. 21% Human Relations Problem Determine problem, offer solution, clarify store policy, demonstrate attentive listening, courteous manners and skill in handling difficult customers. 14% Design Principles – Visual Merchandise Demonstrate knowledge of formal and informal balance, exact repetition, radiation using monochromatic color scheme, and progression.
Page 3 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
Retail Trades
Sample Job:
Selling – Sales Presentation
Estimated Job Time:
1 hour
Participant Activity:
The participant will be given a jacket and a "Sales Presentation Fact Sheet." The participant will complete the fact sheet and prepare a short presentation that covers the basic steps of a sale. The participant will have 30 minutes to prepare for the presentation. The participant will be evaluated on his/her knowledge of the sales process. The evaluator will discuss each step listed on the fact sheet to determine the participant's understanding of the sales process.
.
www.whitenergroup.com
Page 4 of 4 Whitener Group Experienced Worker Assessment
Copyright © Whitener Group Inc. All Rights Reserved
