Returns of EMS Along an Event Lifecycle - EMS Software
THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLE Heather Cochran The University of Vermont Conference and Event Services Assistant Director for Scheduling & Production October 27, 2015
It All Starts With Training!
2
Virtual EMS – What It Has Done For Us
3
•
Gives Event Planners ownership
•
Eliminates Double Booking of Space •
Reduced amount of time on phone by at least 50%
•
Better Customer Service – Information at Planners fingertips
Virtual EMS – The Process Process Templates Use Them!
4
Policy Education
Communication 5
Risk Management – Capture Event Risk
Event Details
Calendar – Custom Integration
6
Catering
• Increased Visibility • One Stop Shop
7
Management of “Other” Campus Policies & Processes • External Caterers • Catering Waiver Requests
8
The Dashboard
9
Service Providers
10
The Workflow Process
11
12
Managed Services – Managing Staffing
13
Top 5 Overall Returns
14
•
Better Customer Service
•
Reduced Service Recovery
•
Increased Service Efficiency
•
Increased Management of Resources
•
Increased Revenue
Future Growth – The Work is Never Done!
15
•
Expanded Billing Interface to Include Catering
•
Interface with FAMIS – Work Orders
•
Exploring Interfaces with CollegiateLink, Athletics Lighting System
•
Transportation & Parking – Management of Permits, Staff & Lots
•
EMS for Outlook
•
Master Calendar
THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLE Heather Cochran The University of Vermont Conference and Event Services Assistant Director for Scheduling & Production •
Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!
• •
Email: [email protected] Phone: 802-656-5664
It All Starts With Training!
2
Virtual EMS – What It Has Done For Us
3
•
Gives Event Planners ownership
•
Eliminates Double Booking of Space •
Reduced amount of time on phone by at least 50%
•
Better Customer Service – Information at Planners fingertips
Virtual EMS – The Process Process Templates Use Them!
4
Policy Education
Communication 5
Risk Management – Capture Event Risk
Event Details
Calendar – Custom Integration
6
Catering
• Increased Visibility • One Stop Shop
7
Management of “Other” Campus Policies & Processes • External Caterers • Catering Waiver Requests
8
The Dashboard
9
Service Providers
10
The Workflow Process
11
12
Managed Services – Managing Staffing
13
Top 5 Overall Returns
14
•
Better Customer Service
•
Reduced Service Recovery
•
Increased Service Efficiency
•
Increased Management of Resources
•
Increased Revenue
Future Growth – The Work is Never Done!
15
•
Expanded Billing Interface to Include Catering
•
Interface with FAMIS – Work Orders
•
Exploring Interfaces with CollegiateLink, Athletics Lighting System
•
Transportation & Parking – Management of Permits, Staff & Lots
•
EMS for Outlook
•
Master Calendar
THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLE Heather Cochran The University of Vermont Conference and Event Services Assistant Director for Scheduling & Production •
Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!
• •
Email: [email protected] Phone: 802-656-5664
