Rising Arc Reputation Management
REPUTATION MANAGEMENT Reputation Monitoring for Small and Medium Businesses
TAKE CONTROL OF YOUR ONLINE REPUTATION TODAY Your reputation is what you say about yourself and what others say about you. Every day, customers are talking about your business on websites like Yelp, TripAdvisor, Google Maps, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue — it’s time you join the conversation.
90%
of customers say buying decisions are influenced by online reviews 1
Reputation Management gives you control over your online presence by helping you correct online listings, respond to reviews, benchmark yourself against competitors and more.
Verify your listings to Hear what people are improve your search saying all over the rank web
Verify the accuracy of your online business listings across review sites, directory sites and social networks. Inconsistent listing data can lead to poor placement in search results.
Compile mentions from a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Push positive reviews out to multiple sources
Generate new positive reviews, and pull in results from major review websites to view overall scores. See which keywords your customers are using to describe your business.
Stay in-the-know with regular reports
Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
1http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756
REPUTATION MANAGEMENT Reputation Monitoring for Small and Medium Businesses
BENEFITS ● ● ● ● ● ●
Hear what your customers are saying about your business on review sites, blogs and social networks Ensure your online listings are consistent across the internet Monitor your employees’ activity on social media See how your online presence compares to your competition Receive regular, actionable reports that help improve your presence Gather reviews from customers both online and in-store with Review Generation; control which reviews go public and which stay private
73%
lose trust in brands due to inaccurate local business listings. 2
Monitor, manage and build your online reputation today!
2http://searchenginewatch.com/article/2338839/73-Lose-Trust-in-Brands-Due-to-Inaccurate-Local-Business-Listings-Survey
Overview Listings
48 9
Listing Score
A
7 listings found with accurate information
e
Reviews
12 listings found with possible errors
19 sources missing your listing Details»
e
Mentions 10
5
0
• 54%. Posttive (112)
I •• •I
La .,..
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I .,?
'
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Competition
e
Online Share of Voice: Dental Checkup in Albany, CA
-I°'
• Midtown Dental (24%}
Listings Other Citations
Primary Listings
489
0
� Accurate
Listing Score
Industry Avg. 95th Percenble
Statistics
358 642
7
A Found with Possible Errors
12
0 Not Found
19
Total Listing Sources
38
Fix My Listings
Listing Information Business Name Street Address City
Omega Dental Clinic 2911 Carteton St Albany
State I Prov I Region Zip/ PostaJ Code Phone Website
CA 50687 (480) 555-1234 http1twww.omegadenlal.com
Primary Listings Filter Listings
Displaying 38 of 38 Listing Sources Select All I Clear All
Source Type
Search Engines Review Sites Directories
0 0 0
Search Engines
11111
Bing Local
0
Listing Not Found
1:..1
No1es
G
Google Maps
Accurate Listing Found
Notes
+ Show Details
+ Show Details
Reviews Manage Reviews
Generate Reviews
Widgets
Statistics
0
***** ***"' *** *
84
4.5
Average Rating
...
Total Reviews 4 with No Star Rating
Industry Average. 3. 7 I 5
No Rating
Industry Average: 38
friendly staff
flexible schedule
efficient
not scary Select All I Clear All
0..
14
G
loyalty program
Trending
children friendly long history
open late
Melanie Shutko reviewed your business on Google
I will never be able to say enough wonderful things about the awesome staff at Omega Dental! They are very helpful and mal<e a visit to the dentist very comfortable
Select Date Range
1 Day Ago
Sources
Glassdoor (12)
-11
Excellent Service
Date Range
Facebook (40)
.7
dental experts
est service
customer service
Search.
I3
f•@Af•
Top Keywords
Filter
45 -14
0 0
Respond
TAKE CONTROL OF YOUR ONLINE REPUTATION TODAY Your reputation is what you say about yourself and what others say about you. Every day, customers are talking about your business on websites like Yelp, TripAdvisor, Google Maps, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue — it’s time you join the conversation.
90%
of customers say buying decisions are influenced by online reviews 1
Reputation Management gives you control over your online presence by helping you correct online listings, respond to reviews, benchmark yourself against competitors and more.
Verify your listings to Hear what people are improve your search saying all over the rank web
Verify the accuracy of your online business listings across review sites, directory sites and social networks. Inconsistent listing data can lead to poor placement in search results.
Compile mentions from a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Push positive reviews out to multiple sources
Generate new positive reviews, and pull in results from major review websites to view overall scores. See which keywords your customers are using to describe your business.
Stay in-the-know with regular reports
Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
1http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756
REPUTATION MANAGEMENT Reputation Monitoring for Small and Medium Businesses
BENEFITS ● ● ● ● ● ●
Hear what your customers are saying about your business on review sites, blogs and social networks Ensure your online listings are consistent across the internet Monitor your employees’ activity on social media See how your online presence compares to your competition Receive regular, actionable reports that help improve your presence Gather reviews from customers both online and in-store with Review Generation; control which reviews go public and which stay private
73%
lose trust in brands due to inaccurate local business listings. 2
Monitor, manage and build your online reputation today!
2http://searchenginewatch.com/article/2338839/73-Lose-Trust-in-Brands-Due-to-Inaccurate-Local-Business-Listings-Survey
Overview Listings
48 9
Listing Score
A
7 listings found with accurate information
e
Reviews
12 listings found with possible errors
19 sources missing your listing Details»
e
Mentions 10
5
0
• 54%. Posttive (112)
I •• •I
La .,..
-I°'
-I°'
I .,?
'
-I°
-I°'
Competition
e
Online Share of Voice: Dental Checkup in Albany, CA
-I°'
• Midtown Dental (24%}
Listings Other Citations
Primary Listings
489
0
� Accurate
Listing Score
Industry Avg. 95th Percenble
Statistics
358 642
7
A Found with Possible Errors
12
0 Not Found
19
Total Listing Sources
38
Fix My Listings
Listing Information Business Name Street Address City
Omega Dental Clinic 2911 Carteton St Albany
State I Prov I Region Zip/ PostaJ Code Phone Website
CA 50687 (480) 555-1234 http1twww.omegadenlal.com
Primary Listings Filter Listings
Displaying 38 of 38 Listing Sources Select All I Clear All
Source Type
Search Engines Review Sites Directories
0 0 0
Search Engines
11111
Bing Local
0
Listing Not Found
1:..1
No1es
G
Google Maps
Accurate Listing Found
Notes
+ Show Details
+ Show Details
Reviews Manage Reviews
Generate Reviews
Widgets
Statistics
0
***** ***"' *** *
84
4.5
Average Rating
...
Total Reviews 4 with No Star Rating
Industry Average. 3. 7 I 5
No Rating
Industry Average: 38
friendly staff
flexible schedule
efficient
not scary Select All I Clear All
0..
14
G
loyalty program
Trending
children friendly long history
open late
Melanie Shutko reviewed your business on Google
I will never be able to say enough wonderful things about the awesome staff at Omega Dental! They are very helpful and mal<e a visit to the dentist very comfortable
Select Date Range
1 Day Ago
Sources
Glassdoor (12)
-11
Excellent Service
Date Range
Facebook (40)
.7
dental experts
est service
customer service
Search.
I3
f•@Af•
Top Keywords
Filter
45 -14
0 0
Respond
