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Louisville 2016 Visitor Research

Introduction………………………………………………………………………………..…

3

Research Objectives…………………………………………………………………..……..

4

Methodology………………………………………………………………………….………..

5

Key Findings……………………………………………………………………………………

6

Size & Structure of the U.S. Travel Market……………………………………..………..

10

Size & Structure of Louisville’s Domestic Travel Market……………………………..

14

Overnight Expenditures……………………………………………………………...…

21

Overnight Trip Characteristics…………………………………………………………

27

Demographic Profile of Overnight Visitors…………………………………............…

60

Day Trip Expenditures……………………………………………………………...…

71

Day Trip Characteristics………………………………………………………………

77

Demographic Profile of Day Visitors…………………………………………...........…

96

Appendix: Key Terms Defined……………………………………………………………..

107

✓ Longwoods International began tracking American travelers in 1985, and has conducted large-scale syndicated visitor research quarterly since 1990. ✓ In 2007, our proprietary Longwoods Travel USA® program was migrated from mail to online, with the benefits of rapid turnaround, enhanced flexibility and interactivity, as well as greater respondent involvement. ✓ It is currently the largest ongoing study conducted of American travelers, providing our clients with more reliable data and greater ability to home in on key market segments of interest. ✓ This report provides an overview for Louisville’s domestic tourism business in 2016.

3

✓ The visitor research program is designed to provide: ✓ Estimates of domestic overnight and day visitor volumes to Louisville. ✓ A profile of Louisville’s performance within its overnight travel market. ✓ Domestic visitor expenditures in Louisville. ✓ Profiles of Louisville’s day travel market. ✓ Relevant trends in each of these areas.

4

➢ Each quarter, a random, projectable sample of adult members (18 years of age and over) of a major U.S. consumer panel is invited to participate in the Travel USA® survey: ➢ Selected to be representative of the U.S. adult population

➢ For the 2016 travel year, this yielded : ➢ 308,946 trips for analysis nationally: ➢ 216,738 overnight trips ➢ 92,208 day trips

➢ For Louisville, the following sample was achieved in 2016: ➢ 1,181 trips: ➢ 710 overnight trips ➢ 471 day trips

➢ For analysis, data were weighted on key demographics to correct for any differences between the sample and U.S. population targets. 5

Key Findings

➢ In 2016, Louisville had 24.7 million person trips, increasing 2% from 2015. Of these trips, 37% were overnight trips. The rest were day trips. ➢ The overnight trips generated $1.32 billion in spending, increasing 3% from 2015. ➢ “Visiting friends and relatives” (at 45%) was the most frequent purpose for an overnight trip to Louisville. Marketable trips (those influenced by marketing efforts) were 39% of the total overnight trips. Coming for a special event was the highest marketable trip purpose. ➢ For overnight trips, the top state markets for Louisville visitors were Kentucky, Indiana, and Ohio. Among DMAs, the top three visitor sources were Lexington, Nashville, and Chicago.

7

➢ Over two-thirds (71%) of Louisville visitors were very satisfied with the overall trip experience. Most satisfaction elements were similar to 2015. ➢ Of the overnight respondents, 80% have visited Louisville at least once. Sixty-eight percent (68%) had visited in the past year. ➢ Similar to the national average, over half (56%) of the overnight trips were planned 2 months or less before the trip. Similar to the national average, ten percent (10%) did not plan anything in advance. ➢ “Hotel or resort,” “online travel agencies,” and “advice from relatives or friends” were the most common planning sources for a Louisville overnight trip. “Hotel or resort” was the most common booking source.

8

➢ The average number of nights spent in Louisville for an overnight trip was 2.4 nights, down from 2.5 nights in 2015. The average travel party size was 2.8 persons. ➢ Eighty percent (80%) of overnight Louisville travelers arrived by personal car or truck. ➢ The top five overnight Louisville trip activities and experiences were “Shopping,” “Fine Dining,” “Landmark/Historic Site,” “Museum,” and “Swimming.” ➢ The highest social media activities on an overnight trip to Louisville were “posting photos online,” “reading travel reviews,” “looking at photos online,” and “accessing the internet to learn about travel deals, news, events, or promotions.” The usage of social media on the overnight trip slightly higher than 2015. 9

Size & Structure of the U.S. Travel Market

Base: Overnight Person-Trips

1.1%

Millions of Trips

2,000

1,500

1,000

1,451

1,480

1,532

1,568

1,585

2012

2013

2014

2015

2016

500

0

11

Base: Overnight Person-Trips

Visits to Friends/Relatives 43%

Business-Leisure 3%

Business 9%

12

Marketable 45%

Base: Overnight Person-Trips

All Overnight Trips

1

Visiting Friends/Relatives

-2

Marketable Trips

4

Business-Leisure Trips

-2

Business Trips

-1

-5

0 Percent Change

13

5

Size & Structure of Louisville’s Domestic Travel Market

Total Person-Trips = 24.7 Million +2.0% vs. 2015

Overnight Trips 37% 9.1 Million

15

Day Trips 63% 15.6 Million

Base: Overnight Person-Trips

Millions of Trips

15

+5%

+2%

8.5

8.9

9.1

2014

2015

2016

10

5

0

16

Total Overnight Person-Trips = 9.1 Million

Adults 73% 6.6 Million

Children 27% 2.5 Million

17

Adult Overnight Person-Trips = 6.6 Million VFR 45% 3.0 Million BusinessLeisure 2% 0.1 Million Business 14% 0.9 Million

18

Marketable 39% 2.6 Million

Total Day Person-Trips = 15.6 Million Adults 72% 11.2 Million

Children 28% 4.4 Million

19

Adult Day Person-Trips = 11.2 Million VFR 38% 4.3 Million

BusinessLeisure 2% 0.2 Million Business 11% 1.2 Million

20

Marketable 49% 5.5 Million

Overnight Trip Expenditures

Total Spending = $1.316 Billion +2.6% vs. 2015 Restaurant Food & Beverage 23%

Lodging 40%

$305 Million

$525 Million

Recreation 12% $165 Million

Retail 14% Transportation 11% $141 Million

22

$180 Million

Base: Overnight Person-Trips

80

Dollars

60

40 $58 20

$34

$20

$18

$16

Recreation/ Sightseeing/ Entertainment

Transportation at Destination

0

Lodging

23

Restaurant Food & Retail Purchases Beverage

Base: Overnight Person-Trips

400

Dollars

300

200 $296 100 $129 0

Leisure

24

Business

Base: Overnight Person-Trips

200

Dollars

150

100 $168 50

$98 $58

$53

$45

Recreation/ Sightseeing/ Entertainment

Transportation at Destination

0

Lodging

25

Restaurant Food & Retail Purchases Beverage

Base: Overnight Person-Trips

800

Dollars

600

400 $613 200

$397

0

Leisure

26

Business

Overnight Trip Characteristics

Base: Overnight Person-Trips

Visiting friends/relatives Special event City trip Marketable Touring Trips Outdoors 39% Theme park Casino

45 14

7 7 4 4 2

Other business trip Conference/convention

7 7

Business-leisure

2

0

10

20

30 Percent

28

40

50

Base: Overnight Person-Trips 45

Visiting friends/relatives

43 14

Special event

8 7

City trip

6 7

Touring

9

4

Outdoors

6 4 4

Theme park 2

Casino

4

0

10

20

30

40

Percent

Louisville 29

U.S. Norm

50

Base: Overnight Person-Trips 45

Visiting friends/relatives

44 14

Special event

14 7

City trip

4

7

Touring

9

Outdoors

4

Theme park

4

6

3 2

Casino

1

0

10

20

30 Percent

2016 30

2015

40

50

Base: Overnight Person-Trips

7

Conference/Convention 4

7

Other business trip 6

0

2

4

6

8

Percent

Louisville 31

U.S. Norm

10

Base: Overnight Person-Trips

7

Conference/Convention 7

7

Other business trip 8

0

2

4

6

Percent

2016 32

2015

8

10

Base: Overnight Person-Trips

States contributing 5% or more States contributing 3% - 5% DMA’s contributing more than 2% 33

Base: Overnight Person-Trips

Kentucky Indiana Ohio Illinois Tennessee Florida California Texas New York Missouri Michigan

23 10 9 8 7 6 3 3 3 3 3

0

5

10 Percent

34

15

20

25

Base: Overnight Person-Trips

Lexington, KY Nashville, KY/TN Chicago, IL Cincinnati, OH/KY Indianapolis-Lafayette, IN Louisville, KY Charleston-Huntington, KY/OH/WV Evansville, IL/IN/KY New York, NY/NJ/PA/CT Birmingham, AL Columbus, OH St. Louis, IL/MO

8 7 6 6 5 5

4 3 3 2 2 2

0

5 Percent

35

10

Base: Overnight Person-Trips

January-March

23

April-June

27

July-September

26

October-December

24

0

10

20 Percent

36

30

40

Base: Overnight Person-Trips

Overall Trip Experience

71 67

Quality of Food

65 60

Friendliness of People

63 63

Quality of Accommodation

61 60

Value for Money

56 54

Sightseeing and Attractions

53 54

Music, Nightlife, and Entertainment

45 43

0

20

40 Percent

2016 37

2015

60

80

Base: Overnight Person-Trips

80

Ever in the Past

76

68

Past Year 66

0

20

40

60

Percent

2016 38

2015

80

Base: Overnight Person-Trips

4 5

More than 1 year in advance

10

6-12 months

14 20

3-5 months

17 18 17

2 months

38

1 month or less

34 10

Did not plan anything in advance

13

0

10

20

30

Percent

Louisville 39

U.S. Norm

40

Base: Overnight Person-Trips

Hotel or resort

18 16

Online travel agencies

17 15 15

Advice from relatives or friends

14

Social Media

11 10 10

Destination websites

9

Travel company websites

8 9

Auto club/AAA

7 8

Airline/commercial carrier

5 11

Travel agent/company

5 8

0

5

10

15

Percent

Louisville 40

U.S. Norm

20

Base: Overnight Person-Trips

Visitors' bureau/gov tourism office

4 3

Travel guide/other books

4 5

Magazine articles/ad

3 3

TV program/ad

3

3

800/888 number

3 3

Newspaper articles/ad

3 2

Lodging sharing websites

2 3

Radio show/ad

2 2

0

5

10

15

Percent

Louisville 41

U.S. Norm

20

Base: Overnight Person-Trips

Hotel or resort

21 19

Online travel agencies

18 16

Travel agent/company

9 9

Travel company websites

7

Airline/commercial carrier

7

Auto club/AAA

6 6

9 13

Destination websites

5 5

Lodging sharing websites

3 3

800/888 number

3

Visitors' bureau/gov tourism office

2 2

5

0

5

10

15

20

Percent

Louisville 42

U.S. Norm

25

Base: Overnight Person-Trips

85

Used Any Device (net)

84 47

Laptop

45 40

Desktop/Home computer

42 35

Smartphone

30

17

Tablet

18

0

20

40

60

Percent

Louisville 43

U.S. Norm

80

Base: Overnight Person-Trips

85

Used Any Device (net)

83 71

Smartphone

66 35

Laptop

32 32

Tablet

32

0

20

40 Percent

Louisville 44

U.S. Norm

60

80

Average Louisville 3.4 nights

Average U.S. Norm 3.7 nights

1 night

23 22

2 nights

27

3-4 nights

26 27

30

5-6 nights

11 11

7-13 nights

8 10

14 + nights

2 3

0

10

20

30

Percent

Louisville 45

U.S. Norm

Base: Overnight Person-Trips with 1+ Nights Spent In Louisville

Average Nights Spent in Louisville = 2.4

1 night

41

2 nights

28

3-4 nights

21

5-6 nights

6

7 + nights

4

0

10

20

30

Percent 46

40

50

Base: Overnight Person-Trips with 1+ Nights Spent In Louisville

41

1 night

41 28

2 nights

32 21

3-4 nights

Average 2016 = 2.4 nights 2015 = 2.5 nights

17 6

5-6 nights

5 4

7 + nights

5

0

10

20

30 Percent

2016 47

2015

40

50

Base: Overnight Person-Trips

Louisville

2.1

U.S. Norm

2.2

0

0.7

1

2 Average Number of People

Adults 48

Total = 2.8

0.7

Children

Total = 2.9

3

4

Base: Total Overnight Person-Trips 80

Own car/truck

67

Rental car

13

Plane

12

19 23

Taxi cab

7

Online taxi service

7

9 9 4 6

Bus 2 3

Camper, R.V 0

20

40

60

Percent

Louisville 49

U.S. Norm

80

Base: Overnight Person-Trips

Hotel Home of Friend/Relative Motel Resort hotel Bed & Breakfast Other Rented Cottage/Cabin Campground/Trailer Park/RV Park Rented Home/Condo/Apartment Own Home/Condo/Apt/2nd Home Country Inn/Lodge Time Share

33

21 24 25 20

17 16

23

5 5 4 5 3 3 3 4 3 4 3 3 2 3 2 3

0

10

20

30

Percent

Louisville 50

U.S. Norm

40

Base: Overnight Person-Trips

Shopping Fine Dining Landmark/Historic Site Museum Swimming Bar/Nightclub National/State Park Brewery Zoo Business Meeting Theme Park Hiking/Backpacking

31 33 17

20 14 13 13 11 12 15 10 10 9 11 9 5 8 6 8 5 8 9 6 7

0

10

20

30

Percent

Louisville 51

U.S. Norm

40

Base: Overnight Person-Trips

Fair/Exhibition/Festival Dance Casino Theater Rock/Pop Concert Camping Winery Fishing Beach/Waterfront Conference/Convention Boating/Sailing Educational Seminar

6 5 6

5 6 11 6 7 6 3 6 5 6 4 5 6 5 14 4 4 4 4 4 3

0

10

20

30

Percent

Louisville 52

U.S. Norm

40

Base: Overnight Person-Trips

Art Gallery Pro/College Sports Watch/Part. in Youth Sports Event Golf Biking Watch/Part. in Kids Sports Event Spa Trade Show Hunting Mountain Climbing Birding Rafting Watch/Part. in adult amateur sport

4 5 4 3 3 2 3 4 3 4 3 2 3 6 2 2 2 2 2 2 2 2 2 1 2 2

0 53

10

Louisville

Percent

20

30

U.S. Norm

40

Base: Overnight Person-Trips

Historic Places Family Reunion Cultural Activities/Attractions Brewery Tours/Beer Tasting Winery Tours/Tasting Exceptional Culinary Experiences Wedding Religious Travel Traveling with Grandchildren Eco-Tourism Medical Tourism Agritourism*

21 21 20 20 17 6 6

8 8

11

6

5 5

3

4 3

5 5

3 3 3 3

0

5

10

Louisville 54

*Added in 2016

18

9

Percent

15

20

U.S. Norm

25

Base: Overnight Person-Trips

Used any social media for travel

78 72

Posted travel photos/video online

38 33 35

Read travel reviews

28 30 25 29 22

Looked at travel photos/video online Accessed travel news/events/deals/promotions Read a travel blog

15 14 14 12 13 13

Contributed travel reviews Got travel advice 0

20

40

60

Percent

Louisville 55

U.S. Norm

80

Base: Overnight Person-Trips 78

Used any social media for travel

72

13 14

Connected with others interested in travel Tweeted about a trip

11 10

"Followed" a destination/attraction

10 11

Gave travel advice

9 10 6 6

Subscribed to a travel e-newsletter

5 5

Blogged about a trip 0

20

40

60

Percent

Louisville 56

U.S. Norm

80

Base: Overnight Person-Trips

Used any social media for travel

78 74

Posted travel photos/video online

38 40 35

Read travel reviews

27 30 25 29 28

Looked at travel photos/video online Accessed travel news/events/deals/promotions Read a travel blog

15 15 14 10 13 15

Contributed travel reviews Got travel advice 0

20

40

60

80

Percent

2016 57

2015

100

Base: Overnight Person-Trips

Used any social media for travel

78 74

Connected with others interested in travel

13 15

Tweeted about a trip

11 10

"Followed" a destination/attraction

10 12

Gave travel advice

9 12

Subscribed to a travel e-newsletter

6 5

Blogged about a trip

5 7

0

20

40

60

80

Percent

2016 58

2015

100

Base: Overnight Person-Trips 39

AAA

42 19

AARP

21 6

National Motor Club

7 3

Better World Club

4

0

10

20

30

40

Percent

Louisville 59

U.S. Norm

50

Demographic Profile of Overnight Visitors

Base: Overnight Person-Trips

47

Male 51

53

Female 49

0

20

40

60

Percent

Louisville 61

U.S. Norm

80

Base: Overnight Person-Trips

Average U.S. Norm = 43.8

Average Louisville = 42.1 11

18-24

13 24

25-34

23 26

35-44

20

45-54

19 17 14

55-64

13 6

65+

14

0

10

Louisville 62

Percent

20

U.S. Norm

30

Base: Overnight Person-Trips

58

Married/with partner

63

23

Single/never married

24

Divorced/widowed/ separated

19 13

0

20

40

60

Percent

Louisville 63

U.S. Norm

80

Base: Overnight Person-Trips

17

1 member

20 35

2 members

33 20

3 members

19 13

4 members

17 15

5+ members

11

0

10

20

30

Percent

Louisville 64

U.S. Norm

40

Base: Overnight Person-Trips

44

No children under 18

52 21

Any child between 13-17

22 30

Any child between 6-12

26 25

Any child under 6

19

0

20

40 Percent

Louisville 65

U.S. Norm

60

Base: Overnight Person-Trips

21

Post-graduate

24 38

College graduate

40 26

Some college

21 15

High school or less

14 0

Other

1

0

10

20

30

Percent

Louisville 66

U.S. Norm

40

50

Base: Overnight Person-Trips

62

Full time/self-employed 55

11

Part time

11

27

Not employed/retired/other

34

0

10

20

30

40

Percent

Louisville 67

U.S. Norm

50

60

70

Base: Overnight Person-Trips

4

$150K+

6 12

$100-$149.9K

16 14

$75-$99.9K

17 23

$50-$74.9K

22 47