SECRETS TO CAREER SUCCESS
1
SECRETS TO CAREER SUCCESS MARY JO FLYNN, DIRECTOR JASON HAWORTH, MANAGER COMPLIANCE AUDIT MANAGEMENT
AHIA 34th Annual Conference – August 30 – September 2, 2015 – Portland, Oregon
www.ahia.org
Learning Objectives 2
During the course of this presentation you will learn: How
to advance your career by thinking differently about your job Techniques that will help you get positive attention from your boss Different ways to display your leadership skills
About Us… 3
UnitedHealthcare Health insurance company based out of Minnetonka, Minnesota, part of UnitedHealth Group Approximately $130 Billion Revenue Serving 46 million members Processing more than 300 million claims each year More than 50,000 employees
About Us… 4
Audit Management – Internal Compliance Audit Main focus is on compliance audits for Medicare, Medicaid, and commercial regulatory requirements Team of 14 Support 3 business segments of UHC
Medicare & Retirement Community & State Employer & Individual
Perform quarterly risk assessments Develop an annual work plan
How Did We Come Up with These Secrets? 5
What more do I need to do? I Meet All Deadlines… I Create High Quality Work Products… Why am I not getting promoted?
Manager Meetings Promotion Discussions: Meeting deadlines and quality of work product…this was simply expected! It’s the other “stuff” that really mattered in these conversations
It’s how you think about your job that makes all the difference!
Same Old Song and Dance 6
Every generation is self involved, this is nothing new. The Baby Boomers coined the phase: “But enough about me…what do you think about me?” Now the Baby Boomers are now calling the Millennials self involved!
Being self involved isn’t always a bad thing either
Everyone should look out for themselves But looking out for yourself comes in many forms
Getting Older…and Wiser 7
Every generation eventually learns that the world doesn’t revolve around them
“…It’s not that people born after 1980 are narcissists, it’s that young people are narcissists, and they get over themselves as they get older.”
-Elspeth Reeve
Learning this concept faster will pay dividends for your career
To get what you want out of your career you need to learn how the working world actually works …and it might not be what you were taught growing up
Misconceptions About Career Success 8
Myth:
“You need to work hard and be smarter then the next guy, that way you can be successful.” – My Dad
Truth:
You need to adapt to your environment and make your boss happy…then you MIGHT be successful. Working hard and being smart just makes it more likely.
It’s Just that Simple 9
How do you get rich in the stock market?
How do you become successful in your career?
Buy low and sell high! Make your boss look good and keep them happy!
Both of these things are easier said then done.
Today we will present examples of ways to make your boss look good and to keep them happy. It’s not just by working hard…
Be Self-Less to be Successful 10
“Ask not what your country can do for you, ask what you can do for your country.” -- John F. Kennedy Let’s rephrase this a little:
“Ask not what your company can do for you, ask what you can do for your company.”
Even better:
“Ask not what your boss can do for you, ask what you can do for your boss.”
What We Are Going to Cover 11
What your manager may think are the keys to your success How you can show your manager you are ready to advance Concepts that can be used by the new auditor and also by the experienced manager Examples can be used or adapted depending on the needs of the individuals involved
12
Auditor 13
Assign and Resign 14
This is the most important thing for performance reviews Creditability and Confidence are built over time Trust that the assignment will be remembered Trust that the assignment will be completed accurately Were all of the tasks assigned understood? Were clarifying questions asked when needed? Manager is kept up to date without having to ask
Wanted: Independent Minded Auditors (Checklists need not apply!) 15
Once assigned a project, own it! It’s not just a task to be done, it’s a project and it requires thought Don’t do just what was asked, think through the purpose of the assignment (why are we doing this project?) See if you can add any additional value (don’t forget to be mindful of the budget)
When asked to seek out the answer to 3 questions, come back with 4 answers
Answer the question they should have asked but didn’t have enough information to be able to
Plan Your Route and Avoid Road Blocks 16
“The information wasn’t available from the person you recommended.”
“The business owner said it was related to the new widget, but I wasn’t sure what that was.”
Find the right person and follow up with them Don’t put it back on the manager’s to-do list
Anticipate the next question from your manager Proactively seek out the answer before submitting work for review
“The team and I finished our meeting with the business, what should we do next?”
Think through the process, what comes next? Plow ahead! Don’t make your manager micro-manage you
Guess and Check! 17
Create your own answers to your questions…you might convince yourself that you’re right!
Train your brain to problem solve
Think through your questions:
What is the goal, what are you trying to accomplish Take a step back if needed
“Know it All” 18
Nobody knows everything…you aren’t expected to know everything. 90% of what you learn is on the job
If you already know everything about your job then you are probably in the wrong role!
It’s not what you know that your boss is impressed with… …It’s your ability to catch on to new concepts …It’s your ability to retain new knowledge …It’s your ability to learn from your mistakes
Flawless Fundamentals 19
You would never leave the house without brushing your teeth…
Make sure your work papers are just as polished
Double check your work before submitting A 5 minute proof read can save 30 minutes of notes Don’t use your reviewer as an editor They likely have less time that you do They can’t spend their time fixing grammar errors Turning in your work papers with mistakes, may make your boss think you just don’t care
What Else Was Missed? 20
Obvious errors are easy to catch, hidden errors aren’t When the reviewer sees obvious errors were missed in the work paper, they lose confidence in your abilities The reviewer will generally look at more samples and with a finer tooth comb This results in more questions and more notes to clear, which means longer hours at the office!
Who is that Again? 21
Stand Out – When Appropriate
Engage in meetings as much as possible, when appropriate Give the lead a chance to catch up on their notes and gather their thoughts Outwardly show your skills and confidence, don’t hide your abilities During status meetings with the team, come prepared!
Show you are actively engaged in the meeting Show you are interested in the audit and are working with the team Status meetings are great exposure to the leadership Great way to show that you are ready to take on more responsibility
Contact Information 22
Mary Jo Flynn Phone:
(952) 931-6373 Email: [email protected]
Jason Haworth Phone
(920) 661-4538 Email: [email protected]
Save the Date September 11-14, 2016
35th Annual Conference Atlanta, Georgia
24
SECRETS TO CAREER SUCCESS MARY JO FLYNN, DIRECTOR JASON HAWORTH, MANAGER COMPLIANCE AUDIT MANAGEMENT
AHIA 34th Annual Conference – August 30 – September 2, 2015 – Portland, Oregon
www.ahia.org
Learning Objectives 2
During the course of this presentation you will learn: How
to advance your career by thinking differently about your job Techniques that will help you get positive attention from your boss Different ways to display your leadership skills
About Us… 3
UnitedHealthcare Health insurance company based out of Minnetonka, Minnesota, part of UnitedHealth Group Approximately $130 Billion Revenue Serving 46 million members Processing more than 300 million claims each year More than 50,000 employees
About Us… 4
Audit Management – Internal Compliance Audit Main focus is on compliance audits for Medicare, Medicaid, and commercial regulatory requirements Team of 14 Support 3 business segments of UHC
Medicare & Retirement Community & State Employer & Individual
Perform quarterly risk assessments Develop an annual work plan
How Did We Come Up with These Secrets? 5
What more do I need to do? I Meet All Deadlines… I Create High Quality Work Products… Why am I not getting promoted?
Manager Meetings Promotion Discussions: Meeting deadlines and quality of work product…this was simply expected! It’s the other “stuff” that really mattered in these conversations
It’s how you think about your job that makes all the difference!
Same Old Song and Dance 6
Every generation is self involved, this is nothing new. The Baby Boomers coined the phase: “But enough about me…what do you think about me?” Now the Baby Boomers are now calling the Millennials self involved!
Being self involved isn’t always a bad thing either
Everyone should look out for themselves But looking out for yourself comes in many forms
Getting Older…and Wiser 7
Every generation eventually learns that the world doesn’t revolve around them
“…It’s not that people born after 1980 are narcissists, it’s that young people are narcissists, and they get over themselves as they get older.”
-Elspeth Reeve
Learning this concept faster will pay dividends for your career
To get what you want out of your career you need to learn how the working world actually works …and it might not be what you were taught growing up
Misconceptions About Career Success 8
Myth:
“You need to work hard and be smarter then the next guy, that way you can be successful.” – My Dad
Truth:
You need to adapt to your environment and make your boss happy…then you MIGHT be successful. Working hard and being smart just makes it more likely.
It’s Just that Simple 9
How do you get rich in the stock market?
How do you become successful in your career?
Buy low and sell high! Make your boss look good and keep them happy!
Both of these things are easier said then done.
Today we will present examples of ways to make your boss look good and to keep them happy. It’s not just by working hard…
Be Self-Less to be Successful 10
“Ask not what your country can do for you, ask what you can do for your country.” -- John F. Kennedy Let’s rephrase this a little:
“Ask not what your company can do for you, ask what you can do for your company.”
Even better:
“Ask not what your boss can do for you, ask what you can do for your boss.”
What We Are Going to Cover 11
What your manager may think are the keys to your success How you can show your manager you are ready to advance Concepts that can be used by the new auditor and also by the experienced manager Examples can be used or adapted depending on the needs of the individuals involved
12
Auditor 13
Assign and Resign 14
This is the most important thing for performance reviews Creditability and Confidence are built over time Trust that the assignment will be remembered Trust that the assignment will be completed accurately Were all of the tasks assigned understood? Were clarifying questions asked when needed? Manager is kept up to date without having to ask
Wanted: Independent Minded Auditors (Checklists need not apply!) 15
Once assigned a project, own it! It’s not just a task to be done, it’s a project and it requires thought Don’t do just what was asked, think through the purpose of the assignment (why are we doing this project?) See if you can add any additional value (don’t forget to be mindful of the budget)
When asked to seek out the answer to 3 questions, come back with 4 answers
Answer the question they should have asked but didn’t have enough information to be able to
Plan Your Route and Avoid Road Blocks 16
“The information wasn’t available from the person you recommended.”
“The business owner said it was related to the new widget, but I wasn’t sure what that was.”
Find the right person and follow up with them Don’t put it back on the manager’s to-do list
Anticipate the next question from your manager Proactively seek out the answer before submitting work for review
“The team and I finished our meeting with the business, what should we do next?”
Think through the process, what comes next? Plow ahead! Don’t make your manager micro-manage you
Guess and Check! 17
Create your own answers to your questions…you might convince yourself that you’re right!
Train your brain to problem solve
Think through your questions:
What is the goal, what are you trying to accomplish Take a step back if needed
“Know it All” 18
Nobody knows everything…you aren’t expected to know everything. 90% of what you learn is on the job
If you already know everything about your job then you are probably in the wrong role!
It’s not what you know that your boss is impressed with… …It’s your ability to catch on to new concepts …It’s your ability to retain new knowledge …It’s your ability to learn from your mistakes
Flawless Fundamentals 19
You would never leave the house without brushing your teeth…
Make sure your work papers are just as polished
Double check your work before submitting A 5 minute proof read can save 30 minutes of notes Don’t use your reviewer as an editor They likely have less time that you do They can’t spend their time fixing grammar errors Turning in your work papers with mistakes, may make your boss think you just don’t care
What Else Was Missed? 20
Obvious errors are easy to catch, hidden errors aren’t When the reviewer sees obvious errors were missed in the work paper, they lose confidence in your abilities The reviewer will generally look at more samples and with a finer tooth comb This results in more questions and more notes to clear, which means longer hours at the office!
Who is that Again? 21
Stand Out – When Appropriate
Engage in meetings as much as possible, when appropriate Give the lead a chance to catch up on their notes and gather their thoughts Outwardly show your skills and confidence, don’t hide your abilities During status meetings with the team, come prepared!
Show you are actively engaged in the meeting Show you are interested in the audit and are working with the team Status meetings are great exposure to the leadership Great way to show that you are ready to take on more responsibility
Contact Information 22
Mary Jo Flynn Phone:
(952) 931-6373 Email: [email protected]
Jason Haworth Phone
(920) 661-4538 Email: [email protected]
Save the Date September 11-14, 2016
35th Annual Conference Atlanta, Georgia
24
