ShoreTel 230/230g IP Phone Quick Reference
ShoreTel 230/230g IP Phone Quick Reference UnPark StateState Pickup Pickup UnPark
PHONE OPERATION UnPark
State
Pickup Park Park
Place Calls Park
Use the Speakerphone or a Headset
ToVM
Pickup
or
Conference
Make a Conference Call
Park Intercom Confrn
Use the Intercom
UnPark UnPark Redial
Redial and Check Missed Calls
Intcom Park Park
Dial Paging Extension UnPark Park
Confrn Conslt Transf State Pickup Intcom Merge or Answer lift handset
Merge
ToVM
Confrn
4
45
Hold a call
7
78
Hang up
* *0
Access other star codes
Pick Up the Night Bell Use the Intercom
to select
Barge In
Cancel
Silent Monitor Toggle the Hunt Group Status
Answer Call Waiting
State
PickupUnPark
State
Pickup
OK ToVM
Pickup
Whisper Page
select appropriate call key Park
Interact with Calls
ToVM
Pickup Park
OK
Change Availability and Forwarding Change Extension Assignment
Mute a Call
UnPark Intcom State Hold
UnPark
State Park
Pickup
ToVM Transfer
Confrn Park
Merge Calls Intcom
Unpark Calls Confrn
ToVM
Pickup
Pickup Answer Intcom Dial Merge Merge
Merge
Merge
Answer
+DialPark
Confrn
Conslt UnPark
Transf State 1
Conslt UnPark
lift handset or Transf State Park Options
Park
ToVM Intcom
Adjust the Display Contrast
State Dial
Pickup
23
3
45
516
162
23
3
7 14
78 5 142 0 7 8 45 3 780 162 0 495
8 9 9 7 78 849 56 6 2 3 3 # 0+ 07# +5806#9destination 9 6
495
56
6
89
9
0#
#
7#8 *47 * * * 23 # + * *0 9 *7 * +809#destination 516 23 3 0# # * 849 * 56 6 07#
7#8
*1 *
0 2
89
9
# +0#3(star
4 1
52
63
1
2
3
code from below)
*147 1508 126#9 +23ext.3 2 3 4 45 56 6 11 0 22# +33ext. 7 8 9 * 4 5 6 1 2 783 89 7 9 44 55 66 1 3 *471 21580 13206#9 +20#3ext. # 7472 * 883 99 4 5* 6 65 *714 11805 42020#96 53#3# 6 2 983 9 7 7 *8* 4 75 6 9 41 52# 8 63 1* 7 20 8 3 9 + ext. *4 14 750*47125 *81#580236 0926#9 #3 6 *417 1 508 26406#9 +35#3ext. 7 *8*71402 079852#3 +#8963ext.9 74 42 85 53 9 6 1* 06 # * 70*1740 *8#285# 90369 #1 2 4* 7 5 8 6 9 + HG ext. *47 0508 #6#9 14 52 7 * *810 902# +#3ext.74 58 *74 #85 96 1 2 *Voice 0Mail 0+ + password * 47 528 #9 0 1 7 8 Voice * Mail 0 + password 7 8+ * * 0 # 4 5 Voice Mail + password *7 08+ Voice Mail + password * 0+ 1
4
View Phone Information State
Reboot Your Phone Pickup
OK ToVM
Pickup
7
2
1 4
5 8
3
2 5
6 9
3 6
+ I-N-F-O * 7 0+8 #
9
*
#
+
R-E-S-E-T0+
3 6 3
1
2
3
9 36
14
5 2
6 3
17 14 4 2 47 1 7 5 27 4
28 25 5 380 52 8 13680 5 0 426390 8
39 36 16# 9 63 9# 4 29 6 # 7 53 #9
#
9 63
+
* * * * # 79 * * 8 * 560 6 # # 0 7 7 * 8 *89 09 * *0 0# #
# 1+
9 6
4 # 1+ 9 47 58 # 1 + 127 0 74 5 48
OK
+
to select
1
2
7
8 4 9 5
Note:Dial For additional details on the information contained in this Quick Reference card, please Answer
Cancel Conslt
Transf
3
Answer Dial 5 1 6 2Cancel Conslt 4 Transf Confrn 3 Conslt
45
56
6
7
78
89
9
+ password * 0+7 #
0#
#
+ ext. + password * 0+ #
Transf
Dial Merge
Cancel
8
Transf Confrn
consult the IP 230/230g User Guide. Cancel
6 9
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference. The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 230 and IP Phone 230g are covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is also covered by other pending patent applications. © ShoreTel, Inc. 2015 All rights reserved. PN 800-1208-03
12
4
*
# + + Pickup to select Confrn OKConslt Transf Cancel Merge Answer Dial Intcom Merge Answer Intcom
12
* *
1
63
password0+
4
0
3
526 3
Cancel
OK
Pickup + UnPark +State ext. + UnPark 4 5 Merge 6 Intcom Answer Dial Cancel Pickup + ToVM to select Pickup + OK 7 8 9Park ToVM Pickup Park
1
Voice ConsltMail
23
452 1
TROUBLESHOOTING
2Cancel3 Pickup
Merge Confrn 2 3 3
Confrn
Transf
Pickup
+ToVM ext.
press and hold
Intcom
Assign Extension to External Number
+Conslt ext. + TransfConfrnor CancelConslt
Intcom
Unassign Extension Assignment
Dial
OK
Pickup OK UnPark Answer
Answer
12
4 1
QUICK REFERENCE OF COMMON STAR CODES 74 85 9 6
Pick Up a Remote Extension
Cancel
9
12
UnPark a call
6 Cancel
Dial
Transf
UnPark
Log In from Another Extension
Transf 5
1
Park a call
3
+Conslt ext. +7 Transf 8
Conslt
Cancel
to select
Log Into the Main Menu
2
OK
4
Merge Answer Options
or Speakerphone Volume
VOICE MAIL
1
Transf
or
Dial
+ password * 0+ # +
Adjust Handset, Headset,
Log In and Out of Workgroups
Cancel
Dial or
Answer
Pickup
Confrn
Intcom
Select a Ring Tone
Change Availability State
OK Pickup OK Pickup Confrn Conslt
ToVM
Transfer Conslt Confrn
Divert a Call
Park Calls
Answer + Dial +Mergeto select ToVM
Intcom
Send a Call to Voice Mail
Transfer a Call
OK Park ToVM Pickup Confrnor Cancel ConsltConslt TransfTransf Cancel + ext. + Confrn OK ToVM Pickup Conslt Transf Cancel Merge Answer Dial + ext. + Intcom State State Pickup Pickup
number provided by administrator
Answer Calls
Place a Call On or Off Hold
+Merge to select + Dial Answer State Pickup
Intcom UnPark
Transfer a call Conference a call
+ ext.
UnPark State Answer Pickup Dial Dial Intcom MergeMerge Answer Intcom
Directory
Use the Directory
Pickup OK OK ToVMToVM Pickup OK
OFFICE ANYWHERE CODES
1
2
3
5 3
6
8 6
9
0 9
#
#
ShoreTel 230/230g IP Phone Quick Reference Handset with Finger Rest Speaker Delivers high-quality wideband sound.
LCD Display 141 x 44 pixels, monochrome Soft Keys Context-sensitive, functions defined on display.
Scroll Button Select options in interface.
GUIDE TO STATUS ICONS
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
ShoreTel IP 230/230g Idle Interface
Three Custom Keys - indicators Bob Berry Bob Berry 510 510 Configurable as call keys, monitored AvailableAvailable extensions, speed dial keys, or 1 511 15 5 programmed keys. 230: keys with green LED indicator. 509 230g: keys with tri-color LED indicator 11:53 am11:53 Fri,amJanFri, 27 Jan 27
Pickup
1 4
GHI
7
2
3
ABC
DEF
5
6
JKL
8
Voice Mail
Transfer
Options
Conference
Directory
Intercom
MNO
9
PQRS
TUV
WXYZ
*
0
#
Redial
Hold
Function Keys Overlay Vinyl overlay imprinted with international symbols.
Agent State
Pickup Unpark Agent Soft State Keys
Unpark
Soft Missed Keys Calls
ShoreTel IP 230/230g Outbound Call
Your Your Extension Extension
Your Availability Availability Name State State
Your Name
State
Status Icon
Status Icon
511
Speed Dial
Speed Dial
509
Monitored Monitored Extension Extension
Call Recipient’s Call Recipient’s Name Name
0:05
Front Desk Front Desk 1565 1565
511
11:55Fri, am Jan Fri,27 Jan 27 11:55 am Park
State
Missed Unheard Voice Unheard Voice Calls Messages Messages
Park
Call Call Recipient’sRecipient’s Extension Extension
0:05
511
HangUp HangUp Soft Keys
SoftDuration Duration Keys of Call of Call
230
Dial Pad Headset jack
Audio Control Keys Volume button controls handset, speaker, and ring volume. Mute, Speaker, and Headset keys illuminated when functions are active.
Microphone Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect a supported headset into the 230/230g IP Phone by plugging the headset into the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
GUIDE TO LEDS ShoreTel 230/230g IP phones provide visual cues to display operational status 230 IP Phone Operational signals Steady Green - in use by you
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
Call On Hold / Parked
Blinking Green - (Fast) on hold or call parked Blinking Green - (Slow) incoming call
Inactive / Do Not Disturb Incoming Call (Animated)
230g IP Phone Operational signals Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked Steady Orange - extension’s availability state set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Custom Keys - Speed Dial Speed Dial Extension
On a Call On a Conference Call Call On Hold / Parked Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
PHONE OPERATION UnPark
State
Pickup Park Park
Place Calls Park
Use the Speakerphone or a Headset
ToVM
Pickup
or
Conference
Make a Conference Call
Park Intercom Confrn
Use the Intercom
UnPark UnPark Redial
Redial and Check Missed Calls
Intcom Park Park
Dial Paging Extension UnPark Park
Confrn Conslt Transf State Pickup Intcom Merge or Answer lift handset
Merge
ToVM
Confrn
4
45
Hold a call
7
78
Hang up
* *0
Access other star codes
Pick Up the Night Bell Use the Intercom
to select
Barge In
Cancel
Silent Monitor Toggle the Hunt Group Status
Answer Call Waiting
State
PickupUnPark
State
Pickup
OK ToVM
Pickup
Whisper Page
select appropriate call key Park
Interact with Calls
ToVM
Pickup Park
OK
Change Availability and Forwarding Change Extension Assignment
Mute a Call
UnPark Intcom State Hold
UnPark
State Park
Pickup
ToVM Transfer
Confrn Park
Merge Calls Intcom
Unpark Calls Confrn
ToVM
Pickup
Pickup Answer Intcom Dial Merge Merge
Merge
Merge
Answer
+DialPark
Confrn
Conslt UnPark
Transf State 1
Conslt UnPark
lift handset or Transf State Park Options
Park
ToVM Intcom
Adjust the Display Contrast
State Dial
Pickup
23
3
45
516
162
23
3
7 14
78 5 142 0 7 8 45 3 780 162 0 495
8 9 9 7 78 849 56 6 2 3 3 # 0+ 07# +5806#9destination 9 6
495
56
6
89
9
0#
#
7#8 *47 * * * 23 # + * *0 9 *7 * +809#destination 516 23 3 0# # * 849 * 56 6 07#
7#8
*1 *
0 2
89
9
# +0#3(star
4 1
52
63
1
2
3
code from below)
*147 1508 126#9 +23ext.3 2 3 4 45 56 6 11 0 22# +33ext. 7 8 9 * 4 5 6 1 2 783 89 7 9 44 55 66 1 3 *471 21580 13206#9 +20#3ext. # 7472 * 883 99 4 5* 6 65 *714 11805 42020#96 53#3# 6 2 983 9 7 7 *8* 4 75 6 9 41 52# 8 63 1* 7 20 8 3 9 + ext. *4 14 750*47125 *81#580236 0926#9 #3 6 *417 1 508 26406#9 +35#3ext. 7 *8*71402 079852#3 +#8963ext.9 74 42 85 53 9 6 1* 06 # * 70*1740 *8#285# 90369 #1 2 4* 7 5 8 6 9 + HG ext. *47 0508 #6#9 14 52 7 * *810 902# +#3ext.74 58 *74 #85 96 1 2 *Voice 0Mail 0+ + password * 47 528 #9 0 1 7 8 Voice * Mail 0 + password 7 8+ * * 0 # 4 5 Voice Mail + password *7 08+ Voice Mail + password * 0+ 1
4
View Phone Information State
Reboot Your Phone Pickup
OK ToVM
Pickup
7
2
1 4
5 8
3
2 5
6 9
3 6
+ I-N-F-O * 7 0+8 #
9
*
#
+
R-E-S-E-T0+
3 6 3
1
2
3
9 36
14
5 2
6 3
17 14 4 2 47 1 7 5 27 4
28 25 5 380 52 8 13680 5 0 426390 8
39 36 16# 9 63 9# 4 29 6 # 7 53 #9
#
9 63
+
* * * * # 79 * * 8 * 560 6 # # 0 7 7 * 8 *89 09 * *0 0# #
# 1+
9 6
4 # 1+ 9 47 58 # 1 + 127 0 74 5 48
OK
+
to select
1
2
7
8 4 9 5
Note:Dial For additional details on the information contained in this Quick Reference card, please Answer
Cancel Conslt
Transf
3
Answer Dial 5 1 6 2Cancel Conslt 4 Transf Confrn 3 Conslt
45
56
6
7
78
89
9
+ password * 0+7 #
0#
#
+ ext. + password * 0+ #
Transf
Dial Merge
Cancel
8
Transf Confrn
consult the IP 230/230g User Guide. Cancel
6 9
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference. The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 230 and IP Phone 230g are covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is also covered by other pending patent applications. © ShoreTel, Inc. 2015 All rights reserved. PN 800-1208-03
12
4
*
# + + Pickup to select Confrn OKConslt Transf Cancel Merge Answer Dial Intcom Merge Answer Intcom
12
* *
1
63
password0+
4
0
3
526 3
Cancel
OK
Pickup + UnPark +State ext. + UnPark 4 5 Merge 6 Intcom Answer Dial Cancel Pickup + ToVM to select Pickup + OK 7 8 9Park ToVM Pickup Park
1
Voice ConsltMail
23
452 1
TROUBLESHOOTING
2Cancel3 Pickup
Merge Confrn 2 3 3
Confrn
Transf
Pickup
+ToVM ext.
press and hold
Intcom
Assign Extension to External Number
+Conslt ext. + TransfConfrnor CancelConslt
Intcom
Unassign Extension Assignment
Dial
OK
Pickup OK UnPark Answer
Answer
12
4 1
QUICK REFERENCE OF COMMON STAR CODES 74 85 9 6
Pick Up a Remote Extension
Cancel
9
12
UnPark a call
6 Cancel
Dial
Transf
UnPark
Log In from Another Extension
Transf 5
1
Park a call
3
+Conslt ext. +7 Transf 8
Conslt
Cancel
to select
Log Into the Main Menu
2
OK
4
Merge Answer Options
or Speakerphone Volume
VOICE MAIL
1
Transf
or
Dial
+ password * 0+ # +
Adjust Handset, Headset,
Log In and Out of Workgroups
Cancel
Dial or
Answer
Pickup
Confrn
Intcom
Select a Ring Tone
Change Availability State
OK Pickup OK Pickup Confrn Conslt
ToVM
Transfer Conslt Confrn
Divert a Call
Park Calls
Answer + Dial +Mergeto select ToVM
Intcom
Send a Call to Voice Mail
Transfer a Call
OK Park ToVM Pickup Confrnor Cancel ConsltConslt TransfTransf Cancel + ext. + Confrn OK ToVM Pickup Conslt Transf Cancel Merge Answer Dial + ext. + Intcom State State Pickup Pickup
number provided by administrator
Answer Calls
Place a Call On or Off Hold
+Merge to select + Dial Answer State Pickup
Intcom UnPark
Transfer a call Conference a call
+ ext.
UnPark State Answer Pickup Dial Dial Intcom MergeMerge Answer Intcom
Directory
Use the Directory
Pickup OK OK ToVMToVM Pickup OK
OFFICE ANYWHERE CODES
1
2
3
5 3
6
8 6
9
0 9
#
#
ShoreTel 230/230g IP Phone Quick Reference Handset with Finger Rest Speaker Delivers high-quality wideband sound.
LCD Display 141 x 44 pixels, monochrome Soft Keys Context-sensitive, functions defined on display.
Scroll Button Select options in interface.
GUIDE TO STATUS ICONS
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
ShoreTel IP 230/230g Idle Interface
Three Custom Keys - indicators Bob Berry Bob Berry 510 510 Configurable as call keys, monitored AvailableAvailable extensions, speed dial keys, or 1 511 15 5 programmed keys. 230: keys with green LED indicator. 509 230g: keys with tri-color LED indicator 11:53 am11:53 Fri,amJanFri, 27 Jan 27
Pickup
1 4
GHI
7
2
3
ABC
DEF
5
6
JKL
8
Voice Mail
Transfer
Options
Conference
Directory
Intercom
MNO
9
PQRS
TUV
WXYZ
*
0
#
Redial
Hold
Function Keys Overlay Vinyl overlay imprinted with international symbols.
Agent State
Pickup Unpark Agent Soft State Keys
Unpark
Soft Missed Keys Calls
ShoreTel IP 230/230g Outbound Call
Your Your Extension Extension
Your Availability Availability Name State State
Your Name
State
Status Icon
Status Icon
511
Speed Dial
Speed Dial
509
Monitored Monitored Extension Extension
Call Recipient’s Call Recipient’s Name Name
0:05
Front Desk Front Desk 1565 1565
511
11:55Fri, am Jan Fri,27 Jan 27 11:55 am Park
State
Missed Unheard Voice Unheard Voice Calls Messages Messages
Park
Call Call Recipient’sRecipient’s Extension Extension
0:05
511
HangUp HangUp Soft Keys
SoftDuration Duration Keys of Call of Call
230
Dial Pad Headset jack
Audio Control Keys Volume button controls handset, speaker, and ring volume. Mute, Speaker, and Headset keys illuminated when functions are active.
Microphone Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect a supported headset into the 230/230g IP Phone by plugging the headset into the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
GUIDE TO LEDS ShoreTel 230/230g IP phones provide visual cues to display operational status 230 IP Phone Operational signals Steady Green - in use by you
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
Call On Hold / Parked
Blinking Green - (Fast) on hold or call parked Blinking Green - (Slow) incoming call
Inactive / Do Not Disturb Incoming Call (Animated)
230g IP Phone Operational signals Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked Steady Orange - extension’s availability state set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Custom Keys - Speed Dial Speed Dial Extension
On a Call On a Conference Call Call On Hold / Parked Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
