SkillS BuildinG - Amazon Simple Storage Service (S3)
Improving Service Delivery and Organizational Effectiveness through Structured Management
Kelsey Louie, MSW, MBA, Chief Executive Officer Hannah Hirschland, LMSW, Managing Director, Analytics & Evaluation Bill Bracker, PsyD, Vice President, Programs and Clinical Services
Three practices Why use the Triad
Skills BuildinG
• No standard way to identify and address problems
• Inefficient departments or systems
Continuous Quality Improvement (CQI)
• Unprepared for audits • No objective way to compare staff performance • Staff perception that decisions are subjective • No clear path for professional growth
• Audit preparedness • Alignment of programs and departments with agency goals
• No standard way to accurately identify root causes of problems • Unable to track funder deliverables in a unified way
outcomes
• Fair, objective HR decisions using individual performance data Data-Driven Administrative Supervision (DDAS)
five Principles
• Improved staff capacity and performance • Improved quality of programs • Increased efficiency across departments
1. Foster a data-driven culture 2. Focus on key management indicators 3. Balance accountability with authority 4. Create a learning environment 5. Consistently apply the Triad at all levels of the organization
GMHC 446 West 33rd Street, New York City (212) 367-1000 gmhc.org
Kelsey Louie, MSW, MBA, Chief Executive Officer Hannah Hirschland, LMSW, Managing Director, Analytics & Evaluation Bill Bracker, PsyD, Vice President, Programs and Clinical Services
Three practices Why use the Triad
Skills BuildinG
• No standard way to identify and address problems
• Inefficient departments or systems
Continuous Quality Improvement (CQI)
• Unprepared for audits • No objective way to compare staff performance • Staff perception that decisions are subjective • No clear path for professional growth
• Audit preparedness • Alignment of programs and departments with agency goals
• No standard way to accurately identify root causes of problems • Unable to track funder deliverables in a unified way
outcomes
• Fair, objective HR decisions using individual performance data Data-Driven Administrative Supervision (DDAS)
five Principles
• Improved staff capacity and performance • Improved quality of programs • Increased efficiency across departments
1. Foster a data-driven culture 2. Focus on key management indicators 3. Balance accountability with authority 4. Create a learning environment 5. Consistently apply the Triad at all levels of the organization
GMHC 446 West 33rd Street, New York City (212) 367-1000 gmhc.org
