sos gathering: leicester 2014
SOS GATHERING: LEICESTER 2014 TORONTO CHILDREN’S AID SOCIETY PA R T N E R S H I P S
WHO ARE WE?
TORONTO
TORONTO CHILDREN'S AID SOCIETY
STATS 2012/2013 • 24,208 children helped • 11,469 families served • 1,500 children in care (approx.) • 31% referrals for domestic violence • 22% referrals for physical abuse • 16% referrals for neglect • 4% referrals for sexual abuse
THE USE OF MAPPING IN CHILD WELFARE INVESTIGATIONS
• http://www.tandfonline.com/doi/full/ 10.1080/13575279.2013.847055
QUICKLY BUILDING PARTNERSHIPS !
Keeping a focus on child Safety!
QUESTIONS: –-------------------> (Continuously asking questions)
Engagement
12 Principles
• Partnership 12 Principles
• Assessment Tools • 3 Columns, 3 Houses, Map, Words and Pictures, Safety House
Engagement Never stop assessing partnership throughout this process (Use scaling questions)
• Safety Plan 12 principles
BUILDING PARTNERSHIP: THE FORMULA
Grow Big Ears and Keep A Small Mouth (Insoo Kim Berg)
QUESTIONS
CASE EXAMPLE 1960
1965
54
49
Father
Mother
1982
1985
1991
1995
2003 - 2003
2005
32
29
23
19
0
9
A
B
C
D
E
F
SLOW DOWN!
Recognizing that relationship building with parents is essential for creating lasting safety for children…..Start asking questions!
What questions would you ask this woman to develop a working relationship with her?
QUESTIONS: –-------------------> (Continuously asking questions)
Engagement
12 Principles
• Partnership 12 Principles
• Assessment Tools • 3 Columns, 3 Houses, Map, Words and Pictures, Safety House
• Safety Plan 12 principles
Engagement Never stop assessing partnership throughout this process
FOCUS
What are parents most worried about when child protection services contacts them?
1ST: ADDRESS BIGGEST FEAR (REMOVAL) 1. What are you most worried about given that, I am at your door, that I called you today that we are involved with your family? 2. On a scale of 0-10, 0 being that you are not anxious at all and 10 being that right now you are the most anxious you have ever been where are you at? What makes it a 8? How come you did not say 2? Or 10? What needs to happen, what do I need to do now to make things better for you right now, today? (Scale fear, helpfulness and hope in the same way). 3. I can understand that getting a phone call from me/having me at your door may be the last thing you expected/wanted. On a scale of 0 to 10 where 0 is “there is no way” and 10 is “we can easily move forward” how willing are you to have a conversation?
2ND: ADDRESS PAST HISTORY WITH AGENCY 1. What had worked/not worked in the past when Child Services was involved with your family? 2. How should I work differently with you so we can have a positive working relationship? 3. What needs to change right now so we can start to develop a positive working relationship? 4. How helpful was Child Services in the past 0-10? 5. What needs to happen so that we can create a relationship where we can begin to discuss and deal with these matters? 6. What should I do differently for things to be better between us?
THEN: SCALE TO ASSESS!!! 1. 2.
3.
4.
How helpful do you think I can be 0-10? Now that we had a chance to talk and I was able to answer your questions and you have a better idea about what I am hoping to do and how I would go about doing it, I am wondering if I can ask you to re-scale your fear, anxiety and trust? We have spoken for a while now and I am wondering if I can ask you, on a scale of 0-10, 0 is that there is still no way that you will speak to me today about why I am here and 10 is you are ready to move forward and will gladly address why I am here where are you at this moment? I am interested in us all getting the most accurate information possible from those who may have information about your family. On a scale of 0 to 10 where 0 is “no way” and 10 is “yes, absolutely” how willing are you to bring your family and service providers together to talk?
ONCE YOU GET GOING… 1.
2.
3.
If you were to tell me that the allegations are in fact true, what do you think will happen? What do you think I will do? What would you suggest needs to happen? It seems that ….. Was worried enough that he/she contacted our agency about your daughter. I wonder, what do you think the caller was worried about? It seems that several people in your life are worried about your daughter. What do you suppose you need to do to get them to see that they don’t have to be worried?
OUTCOME…. Mapped with mother and her network. Developed Safety plan with mother network and child. Mother spoke to our intake management branch about her experience.
WHO ARE WE?
TORONTO
TORONTO CHILDREN'S AID SOCIETY
STATS 2012/2013 • 24,208 children helped • 11,469 families served • 1,500 children in care (approx.) • 31% referrals for domestic violence • 22% referrals for physical abuse • 16% referrals for neglect • 4% referrals for sexual abuse
THE USE OF MAPPING IN CHILD WELFARE INVESTIGATIONS
• http://www.tandfonline.com/doi/full/ 10.1080/13575279.2013.847055
QUICKLY BUILDING PARTNERSHIPS !
Keeping a focus on child Safety!
QUESTIONS: –-------------------> (Continuously asking questions)
Engagement
12 Principles
• Partnership 12 Principles
• Assessment Tools • 3 Columns, 3 Houses, Map, Words and Pictures, Safety House
Engagement Never stop assessing partnership throughout this process (Use scaling questions)
• Safety Plan 12 principles
BUILDING PARTNERSHIP: THE FORMULA
Grow Big Ears and Keep A Small Mouth (Insoo Kim Berg)
QUESTIONS
CASE EXAMPLE 1960
1965
54
49
Father
Mother
1982
1985
1991
1995
2003 - 2003
2005
32
29
23
19
0
9
A
B
C
D
E
F
SLOW DOWN!
Recognizing that relationship building with parents is essential for creating lasting safety for children…..Start asking questions!
What questions would you ask this woman to develop a working relationship with her?
QUESTIONS: –-------------------> (Continuously asking questions)
Engagement
12 Principles
• Partnership 12 Principles
• Assessment Tools • 3 Columns, 3 Houses, Map, Words and Pictures, Safety House
• Safety Plan 12 principles
Engagement Never stop assessing partnership throughout this process
FOCUS
What are parents most worried about when child protection services contacts them?
1ST: ADDRESS BIGGEST FEAR (REMOVAL) 1. What are you most worried about given that, I am at your door, that I called you today that we are involved with your family? 2. On a scale of 0-10, 0 being that you are not anxious at all and 10 being that right now you are the most anxious you have ever been where are you at? What makes it a 8? How come you did not say 2? Or 10? What needs to happen, what do I need to do now to make things better for you right now, today? (Scale fear, helpfulness and hope in the same way). 3. I can understand that getting a phone call from me/having me at your door may be the last thing you expected/wanted. On a scale of 0 to 10 where 0 is “there is no way” and 10 is “we can easily move forward” how willing are you to have a conversation?
2ND: ADDRESS PAST HISTORY WITH AGENCY 1. What had worked/not worked in the past when Child Services was involved with your family? 2. How should I work differently with you so we can have a positive working relationship? 3. What needs to change right now so we can start to develop a positive working relationship? 4. How helpful was Child Services in the past 0-10? 5. What needs to happen so that we can create a relationship where we can begin to discuss and deal with these matters? 6. What should I do differently for things to be better between us?
THEN: SCALE TO ASSESS!!! 1. 2.
3.
4.
How helpful do you think I can be 0-10? Now that we had a chance to talk and I was able to answer your questions and you have a better idea about what I am hoping to do and how I would go about doing it, I am wondering if I can ask you to re-scale your fear, anxiety and trust? We have spoken for a while now and I am wondering if I can ask you, on a scale of 0-10, 0 is that there is still no way that you will speak to me today about why I am here and 10 is you are ready to move forward and will gladly address why I am here where are you at this moment? I am interested in us all getting the most accurate information possible from those who may have information about your family. On a scale of 0 to 10 where 0 is “no way” and 10 is “yes, absolutely” how willing are you to bring your family and service providers together to talk?
ONCE YOU GET GOING… 1.
2.
3.
If you were to tell me that the allegations are in fact true, what do you think will happen? What do you think I will do? What would you suggest needs to happen? It seems that ….. Was worried enough that he/she contacted our agency about your daughter. I wonder, what do you think the caller was worried about? It seems that several people in your life are worried about your daughter. What do you suppose you need to do to get them to see that they don’t have to be worried?
OUTCOME…. Mapped with mother and her network. Developed Safety plan with mother network and child. Mother spoke to our intake management branch about her experience.
