Sprint Review AWS
Case Management Digital Service
Sprint Review Sprint 4.3: 9/21/17 – 10/04/17
CWDS / Child Welfare Digital Services
Agenda • • • • • • • •
Sprint Stories Core County Brief Sprint Backlog Team Metrics Research, Design, & Business Presentation Design Operations Presentation Development Presentation What's Next
Stories • Research and Design • • • •
Co-Design Workshop Concept Designs Themes & Direction Concept Designs work in progress CWS/CMS Screens Discovery
• Business • • • •
LA County Research Syntheses Sacramento County Research Syntheses Co-Design Workshop Participation & Support Project Interfaces Collaboration
• Development • • • • •
Co-design Workshop Page Header Understanding legacy Data Structures Living Style Guide Smoke Test
Core County Brief •
Adding 2 core counties - Merced, El
Dorado •
Co-Design workshop survey sent out on 10/2 and awaiting feedback
•
Inventory of data fields in legacy system for placement functionality
•
Probation Interface collaboration is ongoing
REMINDERS Agile Training - 10/12/17
Bi-Weekly County Call 10/11/17, 11:00-12:00 Case Management Sprint Review 10/18/17, 2:30-3:30
#1 Team Stories
Sprint Metrics Sprint Metrics
Sprint 4.1
Sprint 4.2
Sprint 4.3
4.1
4.2
4.3
78%/118
72%/105
76%/124
Accepted # of Planned Feature Stories / PTS
39/118
46/105
37/118
# of Completed Feature Stories / PTS
42/118
48/105
37/118
100%
100%
95%
0/0
0/0
0/0
100%
100%
95%
Average Velocity over 3 sprints
118
105
118
Cycle time for Features (in hrs.)
90
125
115
Iteration Planned Capacity % / PTS
% Completed (by PTS) # of Stretch Backlog Features / PTS % Completed (including Stretch, by PTS)
User Researchers Antoinette and Maria facilitating an activity in Sacramento with social workers from our Core Counties and the whole case management team.
Research & Design
What we learned
RESEARCH & DESIGN and BUSINESS
Co-Design Workshop KNOWLEDGE SHARING AND BRAINSTORMING EXERCISES Centered around providing holistic visibility into: •
Core County Task Workflows within Emergency Placement
•
Core County Family Finding Efforts
•
Core County hindrances & valued solutioning ideas
OVERVIEW OF EVENT •
2 day workshop with representative from our core counties,
and the CM design and Development team •
Presented and validated Research findings
•
Collaborative brainstorming and sketching activities for New
System functionality •
Directions for a first draft of design and further investigation
RESEARCH & DESIGN and BUSINESS
Co-Design Workshop •
Collaborative Storyboard
•
Captured all notes in workshop (Thanks Dev Team!)
•
Short Follow-up Survey Sent via Email on 10/2
https://realtimeboard.com/app/board/o9J_k0NZ91o=/
RESEARCH & DESIGN and BUSINESS
Concept Trajectories 16 Shared Challenge Themes 13:16 shared across all counties Remaining 3 shared across 2:3 counties
4 Core Hindrance Themes
DIGITAL FORMS
MOBILE REALTIME
FINDING DATA
TIME BARRIERS
1 Team
“How might we…?” Art of possible brainstorming
RESEARCH & DESIGN and BUSINESS
Concept Trajectories 2 Conceptual Design Ideation Themes Recommended by Research x Design based on high % of hindrances (16) and HMW (7) themes affected
Continue to use direct worker feedback + ideation sketches to further conceptualize themes shared County feedback will be directly solicited and used to help inform conceptual designs created
1 Team
RESEARCH & DESIGN and BUSINESS
CWS/CMS Screens Discovery Captured screenshots of the task flows in CWS/CMS that are used in creating a placement. •
Screenshots captured in previous sprints
•
Began Placement screen modernization concepts initiated in collaboration with other digital service teams
RESEARCH & DESIGN and BUSINESS
CWS/CMS Screens Discovery MAPPING LEGACY SYSTEM DATA FIELDS Begin with researching CWS functionality. •
Where the fields are displayed and how they relate to other fields and task flows
•
In the context of the user interface
•
Data type
•
Component type
RESEARCH & DESIGN and BUSINESS
Probation Interface Collaboration •
Goal: Allow probation to complete work within their own case management system without having
to log/enter into CWS-NS. •
Worked with Probation Interface Team and Pilot Counties
•
Probation specifications documentation for data exchange between Probation Case Management
& CWS-NS •
Work specifically touches Family finding efforts that Probation
frequently has to do, crossover youth
Example Probation workflow
Development Case Management
Living Style Guide
DEVELOPMENT
Page Header ● Built Page Header based on DesignOps Annotations ● Available via Component Library (NPM Package) With Version 0.1.24 Visual of the Page Header Global Header (Hides on scroll) Page Header
Retrospective WHAT WENT WELL • Team feels that they have improved in team collaboration within the team and with other digital teams IMPROVEMENT OPPORTUNITY
• Adding details on user story would make it self explanatory to everyone
Impediments and Challenges IMPEDIMENTS TEAM CONTROL
CHALLENGES TEAM CONTROL –
–
None
none
TEAM INFLUENCE
–
Staffing timeline for TPT is forcing some adjustments in
none
ORGANIZATIONAL none
TEAM INFLUENCE planning
–
ORGANIZATIONAL None
What’s Next? • Continue concept design based on core county workshop • Begin discussions with Case Management core counties on design concepts • Document the connections between data fields in legacy for placement • Continue to build reusable common components based on DesignOps
• Enhance development environment setup to automate code reviews and deployment testing
Questions?
Appendix
RESEARCH & DESIGN and BUSINESS
CWS/CMS Screens Discovery Mapping legacy system data fields In order to achieve parity with the existing system, we need to know which fields are in the system. •
Where the fields are displayed and how they relate to other fields and task flows
•
Data type
•
Component type
RESEARCH & DESIGN and BUSINESS
Project Interface Collaboration •
Goal: Allow probation to complete work within their own case management system without having
to log/enter into CWS-NS. •
Worked with Probation Interface Team and Pilot Counties
•
Probation specifications documentation for data exchange between Probation Case Management
& CWS-NS
Example Probation workflow
Antoinette & Maria facilitating 1 of many Research & Design gaming activities during the Co-Design Workshop, centered around providing holistic visibility to: ● Core County Task Workflows within Emergency Placement ● Core County Family Finding Efforts ● Core County hindrances & valued solutioning ideas
Research & Design
What we learned
Sprint Review Sprint 4.3: 9/21/17 – 10/04/17
CWDS / Child Welfare Digital Services
Agenda • • • • • • • •
Sprint Stories Core County Brief Sprint Backlog Team Metrics Research, Design, & Business Presentation Design Operations Presentation Development Presentation What's Next
Stories • Research and Design • • • •
Co-Design Workshop Concept Designs Themes & Direction Concept Designs work in progress CWS/CMS Screens Discovery
• Business • • • •
LA County Research Syntheses Sacramento County Research Syntheses Co-Design Workshop Participation & Support Project Interfaces Collaboration
• Development • • • • •
Co-design Workshop Page Header Understanding legacy Data Structures Living Style Guide Smoke Test
Core County Brief •
Adding 2 core counties - Merced, El
Dorado •
Co-Design workshop survey sent out on 10/2 and awaiting feedback
•
Inventory of data fields in legacy system for placement functionality
•
Probation Interface collaboration is ongoing
REMINDERS Agile Training - 10/12/17
Bi-Weekly County Call 10/11/17, 11:00-12:00 Case Management Sprint Review 10/18/17, 2:30-3:30
#1 Team Stories
Sprint Metrics Sprint Metrics
Sprint 4.1
Sprint 4.2
Sprint 4.3
4.1
4.2
4.3
78%/118
72%/105
76%/124
Accepted # of Planned Feature Stories / PTS
39/118
46/105
37/118
# of Completed Feature Stories / PTS
42/118
48/105
37/118
100%
100%
95%
0/0
0/0
0/0
100%
100%
95%
Average Velocity over 3 sprints
118
105
118
Cycle time for Features (in hrs.)
90
125
115
Iteration Planned Capacity % / PTS
% Completed (by PTS) # of Stretch Backlog Features / PTS % Completed (including Stretch, by PTS)
User Researchers Antoinette and Maria facilitating an activity in Sacramento with social workers from our Core Counties and the whole case management team.
Research & Design
What we learned
RESEARCH & DESIGN and BUSINESS
Co-Design Workshop KNOWLEDGE SHARING AND BRAINSTORMING EXERCISES Centered around providing holistic visibility into: •
Core County Task Workflows within Emergency Placement
•
Core County Family Finding Efforts
•
Core County hindrances & valued solutioning ideas
OVERVIEW OF EVENT •
2 day workshop with representative from our core counties,
and the CM design and Development team •
Presented and validated Research findings
•
Collaborative brainstorming and sketching activities for New
System functionality •
Directions for a first draft of design and further investigation
RESEARCH & DESIGN and BUSINESS
Co-Design Workshop •
Collaborative Storyboard
•
Captured all notes in workshop (Thanks Dev Team!)
•
Short Follow-up Survey Sent via Email on 10/2
https://realtimeboard.com/app/board/o9J_k0NZ91o=/
RESEARCH & DESIGN and BUSINESS
Concept Trajectories 16 Shared Challenge Themes 13:16 shared across all counties Remaining 3 shared across 2:3 counties
4 Core Hindrance Themes
DIGITAL FORMS
MOBILE REALTIME
FINDING DATA
TIME BARRIERS
1 Team
“How might we…?” Art of possible brainstorming
RESEARCH & DESIGN and BUSINESS
Concept Trajectories 2 Conceptual Design Ideation Themes Recommended by Research x Design based on high % of hindrances (16) and HMW (7) themes affected
Continue to use direct worker feedback + ideation sketches to further conceptualize themes shared County feedback will be directly solicited and used to help inform conceptual designs created
1 Team
RESEARCH & DESIGN and BUSINESS
CWS/CMS Screens Discovery Captured screenshots of the task flows in CWS/CMS that are used in creating a placement. •
Screenshots captured in previous sprints
•
Began Placement screen modernization concepts initiated in collaboration with other digital service teams
RESEARCH & DESIGN and BUSINESS
CWS/CMS Screens Discovery MAPPING LEGACY SYSTEM DATA FIELDS Begin with researching CWS functionality. •
Where the fields are displayed and how they relate to other fields and task flows
•
In the context of the user interface
•
Data type
•
Component type
RESEARCH & DESIGN and BUSINESS
Probation Interface Collaboration •
Goal: Allow probation to complete work within their own case management system without having
to log/enter into CWS-NS. •
Worked with Probation Interface Team and Pilot Counties
•
Probation specifications documentation for data exchange between Probation Case Management
& CWS-NS •
Work specifically touches Family finding efforts that Probation
frequently has to do, crossover youth
Example Probation workflow
Development Case Management
Living Style Guide
DEVELOPMENT
Page Header ● Built Page Header based on DesignOps Annotations ● Available via Component Library (NPM Package) With Version 0.1.24 Visual of the Page Header Global Header (Hides on scroll) Page Header
Retrospective WHAT WENT WELL • Team feels that they have improved in team collaboration within the team and with other digital teams IMPROVEMENT OPPORTUNITY
• Adding details on user story would make it self explanatory to everyone
Impediments and Challenges IMPEDIMENTS TEAM CONTROL
CHALLENGES TEAM CONTROL –
–
None
none
TEAM INFLUENCE
–
Staffing timeline for TPT is forcing some adjustments in
none
ORGANIZATIONAL none
TEAM INFLUENCE planning
–
ORGANIZATIONAL None
What’s Next? • Continue concept design based on core county workshop • Begin discussions with Case Management core counties on design concepts • Document the connections between data fields in legacy for placement • Continue to build reusable common components based on DesignOps
• Enhance development environment setup to automate code reviews and deployment testing
Questions?
Appendix
RESEARCH & DESIGN and BUSINESS
CWS/CMS Screens Discovery Mapping legacy system data fields In order to achieve parity with the existing system, we need to know which fields are in the system. •
Where the fields are displayed and how they relate to other fields and task flows
•
Data type
•
Component type
RESEARCH & DESIGN and BUSINESS
Project Interface Collaboration •
Goal: Allow probation to complete work within their own case management system without having
to log/enter into CWS-NS. •
Worked with Probation Interface Team and Pilot Counties
•
Probation specifications documentation for data exchange between Probation Case Management
& CWS-NS
Example Probation workflow
Antoinette & Maria facilitating 1 of many Research & Design gaming activities during the Co-Design Workshop, centered around providing holistic visibility to: ● Core County Task Workflows within Emergency Placement ● Core County Family Finding Efforts ● Core County hindrances & valued solutioning ideas
Research & Design
What we learned
