stat sheet - Amazon Simple Storage Service (S3)
STAT SHEET January 9-15, 2017
96.30%
POWER
99.91%
WATER
customers experienced no outages
customers experienced no service interruptions customers 29 main leaks
580 service interruptions
514 outage incidents 51,771 customers affected
this week YTD
WATER WASTE (JANUARY 2-8, 2017)
WATER CONSERVATION RESPONSE UNIT
warnings
this week YTD
ENERGY MONITORS AT LIBRARIES
complaints processed
Energy monitors have been checked out 1,530 times from Los Angeles Public Library branches since the program was launched in June 2015.
0
2
0
0
0
0
0
22
160
339
letters mailed 120
248
300
13
20
100 200
inspections
0
fines
84
total tickets
STORMWATER CAPTURE Rainstorm: January 9-12 2.65 inches of rain in LA 1.9 billion gallons captured = water supply for 17,886 LA homes for one year
PRECIPITATION SINCE OCTOBER 1 (START OF WATER YEAR) LA Rain
CUSTOMER SERVICE 46,575
40:12
95.22%
3.79%
98.69%
meters read
estimated bills
on time billing
eek’s This w ge avera e! m hold ti 9:14 8:35
5:57
70
CO N DEC 2016
NOV 2016
SEP 2016
AUG 2016
JUL 2016
JUN 2016
MAY 2016
APR 2016
MAR 2016
FEB 2016
JAN 2016
DEC 2015
0:44 0:25 0:43 0:19 0:11 0:10 0:12 0:17 0:16 0:16 0:28 0:59 0:22 0:25 NOV 2015
OCT 2015
2:02 1:38 1:54 SEPT 2015
JULY 2015
JUNE 2015
MAY 2015
2:44
APRIL 2015
MARCH 2015
10 FEBRUARY 2015
3:29 JANUARY 2015
DECEMBER 2014
4:13 5:43 NOVEMBER 2014
OCTOBER 2014
SEPTEMBER 2014
AUGUST 2014
8
8:15
OCT 2016
10:06
8:21
DS
15:34
SE
PEAK AVERAGE HOLD TIMES
customer calls handled
JULY 2014
24.3 inches (water content) 194% of average to date
39:39
AUG 2015
40
Owens River Basin Snow
10.09 inches 165% of average to date
STAT SHEET POWER
WATER
Outages
Service Interruptions
96.30% of customers experienced NO OUTAGES during the week of January 9-15. For the week, there were 514 outage incidents, affecting 51,771 customers. • Full and partial circuit outages affected customers mostly in Westchester, Palms, Encino, Canoga Park and El Sereno. • Transformer outages affected customers mostly in Canoga Park, Sylmar, Encino, Tarzana and Woodland Hills.
99.91% of customers experienced NO SERVICE INTERRUPTIONS. For the week, there were 29 main leaks and 580 service interruptions.
Board Approves LADWP Customer Bill of Rights In a unanimous vote at their meeting on January 17, the Board of Water and Power Commissioners approved an initial version of LADWP’s first-ever Customer Bill of Rights. The Commissioners also invited comments and input from the public and Neighborhood Councils over the following 90 days. Comments can be submitted via email to [email protected]. The Customer Bill of Rights will then be revisited and revised as needed after the comment period concludes. Amendments to the Customer Bill of Rights will also be considered at least every two years thereafter.
STEM N’ Sustainability Program Welcomes Young Female Students The STEM N’ Sustainability program, which is a joint effort by LADWP in conjunction with Los Angeles Technical Trade College (LATTC), California State University Northridge (CSUN) and the Los Angeles Unified School District (LAUSD), introduced more than 50 female students from those academic institutions to the world of science, technology, engineering and math (STEM) careers at La Kretz Innovation Campus in downtown Los Angeles. It was the program’s inaugural event and was hosted by LADWP and the Los Angeles Cleantech Incubator (LACI). Students were invited to hear speakers from a variety of organizations and businesses about the benefits of a career in STEM.
CUSTOMER SERVICE • Customer call wait times averaged 70 seconds for the reporting period of January 9-15, 2017. • Customer call wait times have remained below the 3 minute goal for one year and twenty-six weeks (since July 20-26, 2015).
The Water Conservation Response Unit • Handled 160 complaints, 339 so far in 2017 • Mailed 120 informational letters, 248 so far in 2017 • Conducted 13 inspections, 84 so far in 2017 • 0 warning tickets, 20 so far in 2017 • 0 $100 fine, 2 YTD • 0 $200 fines, 0 YTD • 0 $300 fines, 0 YTD • 0 total tickets, 22 YTD
Recent Stormwater Capture Benefits Angelenos LADWP was able to capture 1.9 billion gallons of water during the recent rain storm of January 9-12, which dropped 2.65 inches of rain in the area. That is enough water to supply 17,886 homes for one year. Water is captured in three ways: Centralized, which involves large facilities like spreading grounds and dams; Distributed, which involves smaller projects like bioswales or taking water out of storm drains; and Passive, which is rain that falls on undeveloped land that seeps into the aquifer.
Precipitation Numbers Remain High For LA, Owens Valley Recent rainfall in Los Angeles as well as snowfall in the Owens River Basin brought good news to drought-stricken areas since the start of the water year on October 1. LA has received 10.09 inches of rain, which is 165 percent more than average. In the Owens Valley area, 24.3 inches of snow (water content) fell in that same period, which is 194 percent of average.
96.30%
POWER
99.91%
WATER
customers experienced no outages
customers experienced no service interruptions customers 29 main leaks
580 service interruptions
514 outage incidents 51,771 customers affected
this week YTD
WATER WASTE (JANUARY 2-8, 2017)
WATER CONSERVATION RESPONSE UNIT
warnings
this week YTD
ENERGY MONITORS AT LIBRARIES
complaints processed
Energy monitors have been checked out 1,530 times from Los Angeles Public Library branches since the program was launched in June 2015.
0
2
0
0
0
0
0
22
160
339
letters mailed 120
248
300
13
20
100 200
inspections
0
fines
84
total tickets
STORMWATER CAPTURE Rainstorm: January 9-12 2.65 inches of rain in LA 1.9 billion gallons captured = water supply for 17,886 LA homes for one year
PRECIPITATION SINCE OCTOBER 1 (START OF WATER YEAR) LA Rain
CUSTOMER SERVICE 46,575
40:12
95.22%
3.79%
98.69%
meters read
estimated bills
on time billing
eek’s This w ge avera e! m hold ti 9:14 8:35
5:57
70
CO N DEC 2016
NOV 2016
SEP 2016
AUG 2016
JUL 2016
JUN 2016
MAY 2016
APR 2016
MAR 2016
FEB 2016
JAN 2016
DEC 2015
0:44 0:25 0:43 0:19 0:11 0:10 0:12 0:17 0:16 0:16 0:28 0:59 0:22 0:25 NOV 2015
OCT 2015
2:02 1:38 1:54 SEPT 2015
JULY 2015
JUNE 2015
MAY 2015
2:44
APRIL 2015
MARCH 2015
10 FEBRUARY 2015
3:29 JANUARY 2015
DECEMBER 2014
4:13 5:43 NOVEMBER 2014
OCTOBER 2014
SEPTEMBER 2014
AUGUST 2014
8
8:15
OCT 2016
10:06
8:21
DS
15:34
SE
PEAK AVERAGE HOLD TIMES
customer calls handled
JULY 2014
24.3 inches (water content) 194% of average to date
39:39
AUG 2015
40
Owens River Basin Snow
10.09 inches 165% of average to date
STAT SHEET POWER
WATER
Outages
Service Interruptions
96.30% of customers experienced NO OUTAGES during the week of January 9-15. For the week, there were 514 outage incidents, affecting 51,771 customers. • Full and partial circuit outages affected customers mostly in Westchester, Palms, Encino, Canoga Park and El Sereno. • Transformer outages affected customers mostly in Canoga Park, Sylmar, Encino, Tarzana and Woodland Hills.
99.91% of customers experienced NO SERVICE INTERRUPTIONS. For the week, there were 29 main leaks and 580 service interruptions.
Board Approves LADWP Customer Bill of Rights In a unanimous vote at their meeting on January 17, the Board of Water and Power Commissioners approved an initial version of LADWP’s first-ever Customer Bill of Rights. The Commissioners also invited comments and input from the public and Neighborhood Councils over the following 90 days. Comments can be submitted via email to [email protected]. The Customer Bill of Rights will then be revisited and revised as needed after the comment period concludes. Amendments to the Customer Bill of Rights will also be considered at least every two years thereafter.
STEM N’ Sustainability Program Welcomes Young Female Students The STEM N’ Sustainability program, which is a joint effort by LADWP in conjunction with Los Angeles Technical Trade College (LATTC), California State University Northridge (CSUN) and the Los Angeles Unified School District (LAUSD), introduced more than 50 female students from those academic institutions to the world of science, technology, engineering and math (STEM) careers at La Kretz Innovation Campus in downtown Los Angeles. It was the program’s inaugural event and was hosted by LADWP and the Los Angeles Cleantech Incubator (LACI). Students were invited to hear speakers from a variety of organizations and businesses about the benefits of a career in STEM.
CUSTOMER SERVICE • Customer call wait times averaged 70 seconds for the reporting period of January 9-15, 2017. • Customer call wait times have remained below the 3 minute goal for one year and twenty-six weeks (since July 20-26, 2015).
The Water Conservation Response Unit • Handled 160 complaints, 339 so far in 2017 • Mailed 120 informational letters, 248 so far in 2017 • Conducted 13 inspections, 84 so far in 2017 • 0 warning tickets, 20 so far in 2017 • 0 $100 fine, 2 YTD • 0 $200 fines, 0 YTD • 0 $300 fines, 0 YTD • 0 total tickets, 22 YTD
Recent Stormwater Capture Benefits Angelenos LADWP was able to capture 1.9 billion gallons of water during the recent rain storm of January 9-12, which dropped 2.65 inches of rain in the area. That is enough water to supply 17,886 homes for one year. Water is captured in three ways: Centralized, which involves large facilities like spreading grounds and dams; Distributed, which involves smaller projects like bioswales or taking water out of storm drains; and Passive, which is rain that falls on undeveloped land that seeps into the aquifer.
Precipitation Numbers Remain High For LA, Owens Valley Recent rainfall in Los Angeles as well as snowfall in the Owens River Basin brought good news to drought-stricken areas since the start of the water year on October 1. LA has received 10.09 inches of rain, which is 165 percent more than average. In the Owens Valley area, 24.3 inches of snow (water content) fell in that same period, which is 194 percent of average.
