Stay Thrilled!

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We’re On Your Team! Our Team Leaders support your Product Specialist by helping with: • Quoted offers on your trade-in • Questions about our vehicle detailing service • Concerns about your purchase • Scratch repair appointments • All concerns during first week of purchase • Refund of vehicle deposit done with a check (after 5-7 business days) • Sharing your outstanding experience at Checkered Flag

Shout It Out!

At Checkered Flag, we truly appreciate your feedback. We encourage you to tell the world about your experience Under The Flag. Here’s a list of places our customers go to tell their stories online: • Google • Facebook • Yelp • DealerRater • Cars.com • Edmunds • CarGurus

• Employment opportunities with Checkered Flag

(757) 687-3444

Hours Of Operation Sales: Mon.-Fri. 9-9 | Sat. 9-7 | Sun. 12-6 Parts & Service: Mon., Fri. & Sat. 7-6 | Tue.-Thur. 7-9 Collision Center: Mon.-Fri. 8-5:30

How May We Help You?

Sure... our receptionists can transfer your calls, help you find your Product Specialist and direct you to the right person or department. They can also help you with:

Rental Center: Mon.-Fri. 7:30-6 | Sat. 7:30-4

Product Specialist: ____________________________ Sales Manager: _______________________________ Business Manager: ____________________________

• Dropping off extra keys and paperwork for your trade

Your Care Guide For Everything Under Our Flag.

• After-hour rental car returns • After-hour service pick-up • Lost and Found

(757) 687-3444

Stay Thrilled!

5301 Virginia Beach Blvd Virginia Beach, VA 23462 (757) 687-3442 For additional information visit our website at Toyota.CheckeredFlag.com

More Helpful People And Numbers Financial Services (757) 687-3444

• Warranty/AutoArmor/Extended Service Contract benefits and purchase • Loan and Lease contract questions • Trade vehicle title drop-off

Parts Department (757) 687-3443

• Toyota parts and accessories • Help with replacing key battery • Special order for new and older model parts and accessories • Toyota gifts

• Proof of income, residence, insurance, etc. • Drop off cash or a check for a promissory note for vehicle purchase • Expiration of temporary license plate • Credit score and interest rate Q’s & A’s

Toyota Financial Services Check their website for hours

(800) 874-8822 • toyotafinancial.com • One-payment lease buyout • Lease/Loan balance questions

We Will Rock You!

Our Product Specialists will make you so happy, there’s a chance you may spontaneously break out into an air guitar solo! Here’s what they’re here to help you with: • Product information • Sales or lease quotes • Vehicle test-drives • Assistance buying a vehicle • Questions about your Toyota Entune System and vehicle equipment • Trade appraisals or selling us your vehicle • Setting up online bill-pay • Lease buy-out financing help • Returning a leased car • Getting a competitive car insurance quote for the vehicle you’re purchasing • Show you how to share your great experience online... and post those great air guitar pictures to your social media account!

Service Consultant

Rental Service (757) 687-3423

• Rentals and rental returns

Collision Center (757) 687-3540

Toyota, Honda and BMW Certified

Join Our Team Find a rewarding career under our flag.

jobs.checkeredflag.com

(757) 687-3442

• Dashboard lights or mechanical issues with a vehicle after first week of purchase • Warranty/AutoArmor/Extended Service Contract questions/answers • Key replacement with programming • Service Shuttle scheduling • Fuel Top-off Service • Vehicle customization information (lift kit, window tint, etc.)

But Wait... There’s More! More Important Information You Need To Know. DMV

Check their website for hours availability Virginia - dmvnow.com North Carolina - ncdot.gov/dmv

• Buying personalized or custom license plates • Returning old license plates

Service Appointments

toyota.checkeredflag.com/service (757) 687-3442

The Bank Contracted For Your Vehicle Loan

• Schedule an oil-change or service appointment online or over the phone

Check their website for hours and availability

• AutoArmor Protection application appointment

• Your remaining loan balance information

• Questions about your payments being processed