Step back

your product is terrible…

It’s all too easy to feel personally attacked when someone criticizes your business. But there are ways to make it less painful so that you don’t start doubting your worth and the worth of your business.

put yourself in their shoes

Step back

We’ve all complained about poor customer service or poor craftsmanship at some point.

Practice stepping back and viewing the criticism through your “boss” lens.

don’t respond angry

Take some time to cool down and then respond to their complaint.

Take time to evaluate

Take some time to reflect on the person’s complaint. Is there a way you can use this as feedback to make your product or service better?

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