Sustainable High Performance through a Culture of
Sustainable High Performance through a Culture of Health, Wellbeing and Inclusion K. Andrew Crighton, M.D. VP Global Health Organization/Chief Medical Officer
March 15, 2018
Prudential Founded over 140 years ago in Newark, NJ $1.268 trillion in assets under management Operations in 41 countries and territories Core services include life insurance, annuities, retirement related services, mutual funds, and investment management offered to individual and institutional clients worldwide 49,000 employees worldwide 20,000 in US 106 years with dedicated Health and Wellness organization
2
Develop a Holistic Approach Focus on each dimension of health
FINANCIAL
PHYSICAL
EMOTIONAL
SPIRITUAL
SOCIAL
3
Develop a Holistic Approach Address every level of the culture
PERSONAL Services that support the overall health of individual employees
4
ORGANIZATIONAL Services that support the business groups and overall organizational health
COMMUNITY Events that improve the health of the communities where we live and work
Physical Health
5
Personal
• Optimizing physical activity, eating a nutritious diet, getting adequate rest • Completing prescribed screenings, preventive care, and making other positive lifestyle changes
Organizational
• Encourage team members to move more, including use of available facilities; consider standing or walking meetings. Provide nutritious food at events/meetings • Encourage reasonable work hours, effective distribution of workload and use of vacation time
Community
• Physical safety, including sources of healthy food, safe shelter, drinking water, clean air, and adequate sanitation. Early warning and guidance re: public health issues • Access to appropriate medical care, including preventive care • Public settings/events inviting physical activity
Financial Health
6
Personal
• Understanding and managing finances to meet short/long term goals • Creating an experience of success, abundance, and opportunities for giving to self and others
Organizational
• Encourage understanding of the company's savings plans and the value of thoughtful money management for individual/family security and peace of mind • Remind team members who mention personal financial difficulties of available resources
Community
• Meaningful business and employment opportunities. • Learning opportunities re: personal, family, and business finance • Access to secure and ethical saving, investment, and lending resources
Emotional Health
Personal
Organizational
Community
7
• Experiencing joy, enthusiasm for life and work and an ability to focus one's attention and energy • Meeting challenges with optimism, creativity, and the drive for success • Know your team members and refer them to available resources when performance and/or personal concerns arise • Believe in the competence of others, be supportive, and expect their success • Access to the arts and opportunities for play. • Welcoming, inspiring, energizing public spaces. • Fair treatment by organizations and institutions • Access to appropriate behavioral health care
Social Health
Personal
• Connecting with others in ways that bring mutual respect, support and fulfillment • Spending adequate time in the company of family and loved ones
Organizational
• Pay attention to how your group members are interacting. Identify conflict and tension early on and intervene as needed • Encourage engagement in both work and life activities outside work. Show a respectful interest in employees’ lives
Community
8
• Access to lifelong education: Competent child and adult care • Opportunities and settings for connection with friends, family, and community • Community norms of respect and equal standing
Spiritual Health
Personal
• Experiencing meaning and purpose that makes you part of something larger than yourself • Having positive morals, values and ethics
Organizational
• Help team members understand how they contribute to the overall mission of the organization • Check in regularly on the progress of work assignments; provide guidance on priorities and due dates as needed
Community
• Respectful regard for expressions of faith • Opportunities for service to others • Settings for quiet reflection, study, meditation, and prayer • Preservation of the natural world with common points of access
9
American Psychological Association 2017 Organizational Excellence Award • National recognition designed to highlight the effective application of psychology in the workplace • Ongoing efforts to promote psychological well-being, reduce stigma within Prudential and beyond • Selected as a result of our best practices, not applied for
10
Data: Health Quotient – Risk Levels 2015
2016
2017
41.0%
42.2%
45.1%
55.1% 39.2%
45.1%
43.3%
47.4%
42.0%
37.0%
13.9%
13.1%
14.7%
15.0%
15.3%
At Risk For:
2013
STRESS
55.1% 43.9%
JOB STRESS
DEPRESSION
11
2014
Financial Health – Problems with Finances 40
35
34 30
30
30
25
20
20
19
17
16
16
2015
2016
15
10
5
0
2009
2010
2011
2012
2013
Old question
12
2014
Financial Health – Stress or Anxiety New question in 2017 - 23% responded yes 60
53 48
50 40
36
39
30 20 10 0
13
25 18 5
25
Case for Financial Health 96% higher rate of general stress
195% higher rate of moderate or high overall health risk
41 more hours lost in productivity
72% higher incidence of short term disability
41% higher prevalence of diagnosed mental health condition 14
Organizational Influence on Health It Really Does Matter
Toxic Bosses Could Be Putting Your Employees’ Health at Risk - Bad leaders don’t just squander productivity and engagement. Employee health is also on the line. (Talent Management, 2016)
How Health Ignites Performance – From Employee to Enterprise - Employees are people first, and they need nourishment, exercise, and care – on a daily basis. (Training Magazine, 2013)
Good Bosses Create More Wellness Than Wellness Plans Do (Harvard Business Review, 2016) 15
Shaping Workplace Culture
16
Copyright. Prudential Financial. 2014. All rights reserved.
Supervisor Support
More satisfied with their job
More productive
17
Experience less job stress
43% fewer disability cases 48% fewer days lost
Thank you
18
March 15, 2018
Prudential Founded over 140 years ago in Newark, NJ $1.268 trillion in assets under management Operations in 41 countries and territories Core services include life insurance, annuities, retirement related services, mutual funds, and investment management offered to individual and institutional clients worldwide 49,000 employees worldwide 20,000 in US 106 years with dedicated Health and Wellness organization
2
Develop a Holistic Approach Focus on each dimension of health
FINANCIAL
PHYSICAL
EMOTIONAL
SPIRITUAL
SOCIAL
3
Develop a Holistic Approach Address every level of the culture
PERSONAL Services that support the overall health of individual employees
4
ORGANIZATIONAL Services that support the business groups and overall organizational health
COMMUNITY Events that improve the health of the communities where we live and work
Physical Health
5
Personal
• Optimizing physical activity, eating a nutritious diet, getting adequate rest • Completing prescribed screenings, preventive care, and making other positive lifestyle changes
Organizational
• Encourage team members to move more, including use of available facilities; consider standing or walking meetings. Provide nutritious food at events/meetings • Encourage reasonable work hours, effective distribution of workload and use of vacation time
Community
• Physical safety, including sources of healthy food, safe shelter, drinking water, clean air, and adequate sanitation. Early warning and guidance re: public health issues • Access to appropriate medical care, including preventive care • Public settings/events inviting physical activity
Financial Health
6
Personal
• Understanding and managing finances to meet short/long term goals • Creating an experience of success, abundance, and opportunities for giving to self and others
Organizational
• Encourage understanding of the company's savings plans and the value of thoughtful money management for individual/family security and peace of mind • Remind team members who mention personal financial difficulties of available resources
Community
• Meaningful business and employment opportunities. • Learning opportunities re: personal, family, and business finance • Access to secure and ethical saving, investment, and lending resources
Emotional Health
Personal
Organizational
Community
7
• Experiencing joy, enthusiasm for life and work and an ability to focus one's attention and energy • Meeting challenges with optimism, creativity, and the drive for success • Know your team members and refer them to available resources when performance and/or personal concerns arise • Believe in the competence of others, be supportive, and expect their success • Access to the arts and opportunities for play. • Welcoming, inspiring, energizing public spaces. • Fair treatment by organizations and institutions • Access to appropriate behavioral health care
Social Health
Personal
• Connecting with others in ways that bring mutual respect, support and fulfillment • Spending adequate time in the company of family and loved ones
Organizational
• Pay attention to how your group members are interacting. Identify conflict and tension early on and intervene as needed • Encourage engagement in both work and life activities outside work. Show a respectful interest in employees’ lives
Community
8
• Access to lifelong education: Competent child and adult care • Opportunities and settings for connection with friends, family, and community • Community norms of respect and equal standing
Spiritual Health
Personal
• Experiencing meaning and purpose that makes you part of something larger than yourself • Having positive morals, values and ethics
Organizational
• Help team members understand how they contribute to the overall mission of the organization • Check in regularly on the progress of work assignments; provide guidance on priorities and due dates as needed
Community
• Respectful regard for expressions of faith • Opportunities for service to others • Settings for quiet reflection, study, meditation, and prayer • Preservation of the natural world with common points of access
9
American Psychological Association 2017 Organizational Excellence Award • National recognition designed to highlight the effective application of psychology in the workplace • Ongoing efforts to promote psychological well-being, reduce stigma within Prudential and beyond • Selected as a result of our best practices, not applied for
10
Data: Health Quotient – Risk Levels 2015
2016
2017
41.0%
42.2%
45.1%
55.1% 39.2%
45.1%
43.3%
47.4%
42.0%
37.0%
13.9%
13.1%
14.7%
15.0%
15.3%
At Risk For:
2013
STRESS
55.1% 43.9%
JOB STRESS
DEPRESSION
11
2014
Financial Health – Problems with Finances 40
35
34 30
30
30
25
20
20
19
17
16
16
2015
2016
15
10
5
0
2009
2010
2011
2012
2013
Old question
12
2014
Financial Health – Stress or Anxiety New question in 2017 - 23% responded yes 60
53 48
50 40
36
39
30 20 10 0
13
25 18 5
25
Case for Financial Health 96% higher rate of general stress
195% higher rate of moderate or high overall health risk
41 more hours lost in productivity
72% higher incidence of short term disability
41% higher prevalence of diagnosed mental health condition 14
Organizational Influence on Health It Really Does Matter
Toxic Bosses Could Be Putting Your Employees’ Health at Risk - Bad leaders don’t just squander productivity and engagement. Employee health is also on the line. (Talent Management, 2016)
How Health Ignites Performance – From Employee to Enterprise - Employees are people first, and they need nourishment, exercise, and care – on a daily basis. (Training Magazine, 2013)
Good Bosses Create More Wellness Than Wellness Plans Do (Harvard Business Review, 2016) 15
Shaping Workplace Culture
16
Copyright. Prudential Financial. 2014. All rights reserved.
Supervisor Support
More satisfied with their job
More productive
17
Experience less job stress
43% fewer disability cases 48% fewer days lost
Thank you
18
