Symphony case study - Global Innovation Exchange
INTRODUCING SYMPHONYTM On-Demand, Reliable Labor Data On Suppliers 2x Monthly User Growth
LaborVoices launched Symphony in January 2016. In just 5 rounds of door-to-door outreach, we’ve collected data from:
2445 515
2,600 workers
working at
60+ apparel factories
sourcing to
130+
Jan
apparel brands
Workers leave feedback for decisionmakers and access relevant information on their employers and working rights.
1004
Feb
March
We’re generating reliable and actionable data by: Reaching workers directly in their communities, outside of factories Collecting information about wages, child labor, abuse and other key social compliance metrics Authenticating workers via cross-checks and factory identification techniques
Factory managers get early access to data to identify and resolve problems before they escalate.
Brands have cost-effective, ongoing visibility into their supply chains, to reduce risk and target their resources.
One-Stop Access to Your Entire Supply Chain SmartLine data is collected directly from factory workers via their existing mobile phones and is uploaded in real-time to the Symphony dashboard that you can access at any time.
30%
of workers in ABC Garmernts Ltd have reported fire safety concerns. LaborVoices
SEP 16,2015 5:00PM
SEE FULL DETAILS
The Symphony dashboard provides quick insights into the stats that matter.
Symphony Data: Visibility Beyond the Audit D–Garments
T–Apparels
Audited by Accord
Audited by Accord
Supplier of Fortune 500
Supplier of Fortune 500
Location: Mirpur, Dhaka, Bangladesh
Location: Mirpur, Dhaka, Bangladesh
Wages Paid Late
24.1%
Wages Paid Late
Child Labor
24.4%
Child Labor
3.4%
0%
W W W. L A B O R V O I C E S . C O M
Customized alerts let brands keep tabs on specific issues.
INTRODUCING SYMPHONYTM Symphony Exposes Critical Issues Missed By Other Initiatives Accord supplier T–Sweaters has committed to improving fire & building safety. But Symphony shows:
Workers Under 15 Years Old
Fire Exits Inaccessible
100%
Workers from Alliance supplier E–Garments reported serious child labor concerns:
said fire exits are inaccessible
36%
reported active child labor
Symphony Findings Highlight Severe Conditions
38%
36%
Not paid on time
Reported locked fire exits
15%
reported abuse
5%
28% Worked 10+ hours a day
sexual harassment
11%
26%
physical abuse
Observed child labor
69%
verbal abuse
Worker Voices Tell The Real Story “In the factory I work, they deduct overtime payments as they wish. I work for 100 hours, they pay for 50 hours. I am always working for more than ten hours.” ”There's no raise in wages. We have to go to BGMEA and call the police, then they pay. Then again, after paying us, they keep the money. I haven't been paid yet and it's the 30th of the month. How will we eat? This is Dhaka City.”
67%
would NOT recommend working at their factory
“In my factory, my supervisor shouts at me and verbally abuses me. He scolds us to work faster and if I am a little late, he screams things at me.” “In these factories, there is a lot of sexual harassment. Help us.” “All factories are in terrible condition. There are 12-13 year olds working in the factories.”
W W W. L A B O R V O I C E S . C O M
LaborVoices launched Symphony in January 2016. In just 5 rounds of door-to-door outreach, we’ve collected data from:
2445 515
2,600 workers
working at
60+ apparel factories
sourcing to
130+
Jan
apparel brands
Workers leave feedback for decisionmakers and access relevant information on their employers and working rights.
1004
Feb
March
We’re generating reliable and actionable data by: Reaching workers directly in their communities, outside of factories Collecting information about wages, child labor, abuse and other key social compliance metrics Authenticating workers via cross-checks and factory identification techniques
Factory managers get early access to data to identify and resolve problems before they escalate.
Brands have cost-effective, ongoing visibility into their supply chains, to reduce risk and target their resources.
One-Stop Access to Your Entire Supply Chain SmartLine data is collected directly from factory workers via their existing mobile phones and is uploaded in real-time to the Symphony dashboard that you can access at any time.
30%
of workers in ABC Garmernts Ltd have reported fire safety concerns. LaborVoices
SEP 16,2015 5:00PM
SEE FULL DETAILS
The Symphony dashboard provides quick insights into the stats that matter.
Symphony Data: Visibility Beyond the Audit D–Garments
T–Apparels
Audited by Accord
Audited by Accord
Supplier of Fortune 500
Supplier of Fortune 500
Location: Mirpur, Dhaka, Bangladesh
Location: Mirpur, Dhaka, Bangladesh
Wages Paid Late
24.1%
Wages Paid Late
Child Labor
24.4%
Child Labor
3.4%
0%
W W W. L A B O R V O I C E S . C O M
Customized alerts let brands keep tabs on specific issues.
INTRODUCING SYMPHONYTM Symphony Exposes Critical Issues Missed By Other Initiatives Accord supplier T–Sweaters has committed to improving fire & building safety. But Symphony shows:
Workers Under 15 Years Old
Fire Exits Inaccessible
100%
Workers from Alliance supplier E–Garments reported serious child labor concerns:
said fire exits are inaccessible
36%
reported active child labor
Symphony Findings Highlight Severe Conditions
38%
36%
Not paid on time
Reported locked fire exits
15%
reported abuse
5%
28% Worked 10+ hours a day
sexual harassment
11%
26%
physical abuse
Observed child labor
69%
verbal abuse
Worker Voices Tell The Real Story “In the factory I work, they deduct overtime payments as they wish. I work for 100 hours, they pay for 50 hours. I am always working for more than ten hours.” ”There's no raise in wages. We have to go to BGMEA and call the police, then they pay. Then again, after paying us, they keep the money. I haven't been paid yet and it's the 30th of the month. How will we eat? This is Dhaka City.”
67%
would NOT recommend working at their factory
“In my factory, my supervisor shouts at me and verbally abuses me. He scolds us to work faster and if I am a little late, he screams things at me.” “In these factories, there is a lot of sexual harassment. Help us.” “All factories are in terrible condition. There are 12-13 year olds working in the factories.”
W W W. L A B O R V O I C E S . C O M
