Talent Management 2014
BNM-AFI FINANCIAL INCLUSION STRATEGY AND DATA PROGRAMME 25 - 28 NOVEMBER 2014, TRAINING ROOM 3.1 – 3.3, LEVEL 3 SASANA KIJANG, BANK NEGARA MALAYSIA
DAY 1 | TUESDAY | 25 NOVEMBER 2014 OBJECTIVE: OVERALL FRAMEWORK FOR FINANCIAL INCLUSION STRATEGY 09:00-09:15
Welcoming Remarks Training Room 3.1 – 3.3, Level 3 Mr. Thomas Tan Bank Negara Malaysia Mr. Robin Newnham Alliance for Financial Inclusion
09:15-9:30
Group Photography Session Bridge, Level 2
09:30-10:00
Introductions and Expectation Settings Training Room 3.1 – 3.3, Level 3 Ms. Kathrin Meyer Frankfurt School of Finance and Management
10:00-11:00
Session 1: National Financial Inclusion Strategies – Global Trends Training Room 3.1 – 3.3, Level 3 During this session, participants will be introduced to the key global trends in both the formulation and implementation of national financial inclusion strategies, the rationale for developing national strategies, and good country examples. Dr. Nimal Fernando AFI Associate
11:00-11:30
Energise & Engage (including networking exercise) Foyer, Level 3
11:30-12:45
Session 2: Ice Breaking & Group Exercise Training Room 3.1 – 3.3, Level 3 During this session, participants will form the teams that will work together through the week on national strategy case studies. An initial group exercise will be introduced. Mr. Robin Newnham Alliance for Financial Inclusion
1
Central Banking Services (CBS)
12:45-13:45
Refuel & Relate Atrium, Ground Floor
13:45-15:00
Session 3: Foundations of Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 This session aims to introduce participants to the G20 Principles for Innovative Financial Inclusion and to a methodology for defining financial inclusion at the national level. The presentations will be followed by a group exercise. Mr. Robin Newnham Alliance for Financial Inclusion Ms. Nangi Massawe Bank of Tanzania
15:00-15:15
Imbibe & Interact Foyer, Level 3
15:15-16:15
Session 4: Target Setting in the Context of National Strategies Training Room 3.1 – 3.3, Level 3 This session will focus on methodologies and country experiences in national target setting in the context of financial inclusion strategies. Dr. Nimal Fernando AFI Associate
16:15-17:15
Tour of Sasana Kijang and BNM Museum and Art Gallery
17:15
Depart to Lanai Kijang
2
Central Banking Services (CBS)
DAY 2 | WEDNESDAY | 26 NOVEMBER 2014 OBJECTIVE: FINANCIAL INCLUSION DATA & DIAGNOSTICS 09:00-09:10
Review & Reiterate Training Room 3.1 – 3.3, Level 3
09:10-10:30
Session 5: Overview of Financial Inclusion Data Initiatives Training Room 3.1 – 3.3, Level 3 This session will provide an overview of all existing global initiatives on financial inclusion data, including AFI’s core set of indicators, the GPFI Financial Inclusion data indicators, and World Bank global FINDEX and the IMF Financial Access Survey. Mr. Alex Ochan Bank of Uganda and AFI Data Working Group
10:30-10:45
Pause & Percolate Foyer, Level 3
10:45-11:45
Session 6: National Demand-Side Surveys Training Room 3.1 – 3.3, Level 3 This session will delve into the rationale for conducting national demand-side surveys, best practices and challenges, and how to use the resulting data to inform financial inclusion strategies. Mr. Alex Ochan Bank of Uganda and AFI Data Working Group
11:45-12:45
Session 7: Conducting National Diagnostic Exercises Training Room 3.1 – 3.3, Level 3 This session will examine country experiences in undertaking comprehensive national diagnostic exercises and their importance in the development of evidence based national strategies. Mr. Feisal Hussain United National Capital Development Fund (UNDCF) Case Study of Swaziland Diagnostic & Roadmap (tbc)
12:45-14:00
3
Consume & Converse Atrium, Ground Floor
Central Banking Services (CBS)
14:00-15:30
Session 8: Group Exercises (Conducting National Diagnostic Exercises & Case Study on Financial Inclusion Data) Training Room 3.1 – 3.3, Level 3 In this session, participants will seek to apply the knowledge gained on data indicators, demand-side surveys, and national diagnostic studies, to their case study scenarios. Mr. Robin Newnham Alliance for Financial Inclusion
15:30-15:45
Imbibe & Interact Foyer, Level 3
15:45-16:45
Session 9: Prioritization in National Strategies Training Room 3.1 – 3.3, Level 3 This session will focus on the importance of identifying priorities to be achieved in order to achieve focused and realizable strategies. Dr. Nimal Fernando AFI Associate
16:45
Depart to Lanai Kijang
18:30 - 20:00
Welcome Dinner and Cultural Performance The Residential Café, Lanai Kijang
4
Central Banking Services (CBS)
DAY 3 | THURSDAY | 27 NOVEMBER 2014 OBJECTIVE: COUNTRY SHARING & BEST PRACTICES OF STRATEGY FORMULATION AND IMPLEMENTATION 09:00-09:10
Review & Reiterate Training Room 3.1 – 3.3, Level 3
09:10-10:45
Session 10: National Leadership & Coordination for Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 The session will expose participants to three different examples of leadership and coordination for national strategies. Presentations will be followed by a panel discussion, and a group exercise to build a National Financial Inclusion Strategy timeline. Ms. Nangi Massawe Bank of Tanzania Ms. Erma Kusumawati Bank Indonesia Mr. Khondkar Millat Bangladesh Bank
10:45-11:00
Energise & Engage Foyer, Level 3
11:00-12:00
Session 11: Public – Private Partnerships for Financial Inclusion Training Room 3.1 – 3.3, Level 3 This session will present the work of the AFI Financial Inclusion Peer Learning Group, examining public-private partnerships for financial inclusion and based on case studies, will explore some of the key success factors needed for the public and private sectors to work effectively together to enhance financial inclusion. Mr. Andrew Fan Bank Negara Malaysia
12:00-12:45
Session 12: Agent Banking as a Case Study in Public-Private Collaboration – Malaysia’s Experience Training Room 3.1 – 3.3, Level 3 This session will provide participants with an overview of Malaysia’s development of agent banking as a case study in effective public-private collaboration for financial inclusion. Ms. Liza Khairani Wahid Bank Negara Malaysia
5
Central Banking Services (CBS)
12:45-13:45
Refuel & Relate Business Centre, Level 1
13:45-14:30
Session 13: Sequencing of Financial Inclusion, Financial Education, and Financial Consumer Protection Strategies – India’s Experience Training Room 3.1 – 3.3, Level 3 This session will explore the need to integrate financial inclusion, financial education, and financial consumer protection effectively, and some of the challenges involved based on the case study of India. Mr. Dilavar Kasam Nalband Reserve Bank of India
14:30-15:45
Session 14: Group Exercise – Producing Draft National Strategies Training Room 3.1 – 3.3, Level 3 During this exercise, participants will be asked to apply their knowledge on national coordination, public-private partnerships, and sequencing, to their case study scenarios. They will need to develop draft national strategies to be presented on the final day of the course. Mr. Robin Newnham Alliance for Financial Inclusion
16:00-19:40
Kuala Lumpur Experience Participants will be given the opportunity to experience Kuala Lumpur as the business, finance and tourism hub of Malaysia. This includes a visit to the Petronas Twin Towers Skybridge.
6
Central Banking Services (CBS)
DAY 4 | FRIDAY | 28 NOVEMBER 2014 OBJECTIVE: THE ROLE OF DEVELOPMENT PARTNERS, EXTERNAL RESOURCE PERSONS, AND FINAL PRESENTATIONS OF FINANCIAL INCLUSION STRATEGIES 09:00-09:10
Review & Reiterate Training Room 3.1 – 3.3, Level 3
09:10-10:00
Session 15 : Technical Assistance and Development Partners Support Available for Strategies Training Room 3.1 – 3.3, Level 3 This session will present the World Bank Group’s experience of supporting financial inclusion strategies, including through the new Financial Inclusion Support Framework, and provide an opportunity to discuss the role that development partners can play in assisting the development & implementation of strategies. Ms. Ros Grady World Bank Group
10:00-10:45
Session 16: Working with External Resource Persons - Developing TORs for Technical Assistance and Development Partners Support Training Room 3.1 – 3.3, Level 3 In this session, participants will discuss the need for, and appropriate tasks of, external consultants in preparing strategies. The example of El Salvador will be provided. Mr. Otto Rodriguez Marroquin Central Bank of El Salvador
10:45-11:00
Energise & Engage Foyer, Level 3
11:00-11:45
Session 17: Monitoring & Evaluation for National Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 This session will present potential Monitoring & Evaluation Frameworks for evaluating the impact of financial inclusion strategies. Ms. Ros Grady World Bank Group
11:45-12:20
Session 18: Case Study Group Exercise - First Part Training Room 3.1 – 3.3, Level 3 By this session, groups will begin their final preparations to present their financial inclusion strategies to the final group.
7
Central Banking Services (CBS)
Mr. Robin Newnham Alliance for Financial Inclusion 12:20-14:15
Ingest & Invigorate Friday Prayers Business Centre, Level 1
14:15-15:00
Session 18: Case Study Group Exercise (cont.) Training Room 3.1 – 3.3, Level 3 This is the final window allocated for groups to prepare their strategies for presentation.
15:00-15:15
Imbibe & Interact Foyer, Level 3
15:15-16:15
Session 18: Case Study Group Exercise – Final Presentations of Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 In this session, each group will select a representative to present their financial inclusion strategy to a panel of judges. The groups will answer questions, defend their strategies, and an overall winning group will be selected.
16:15-16:30
Session 19: Reflection and Action Plans Training Room 3.1 – 3.3, Level 3 This session will provide an opportunity for participants to relate and share key take-aways from the programme. Ms. Kathrin Meyer Frankfurt School of Finance and Management
16:30-16:45
Programme Evaluation / Feedback Training Room 3.1 – 3.3, Level 3
16:45-17:00
Presentation of Certificates and Prizes for Case Study Winners Training Room 3.1 – 3.3, Level 3
17:00
Closing Remarks Training Room 3.1 – 3.3, Level 3 Mr. Robin Newnham Alliance for Financial Inclusion
* Programme Changes: Bank Negara Malaysia and Alliance for Financial Inclusion reserve the right to make any necessary amendments/changes to the programme without prior notification
8
Central Banking Services (CBS)
DAY 1 | TUESDAY | 25 NOVEMBER 2014 OBJECTIVE: OVERALL FRAMEWORK FOR FINANCIAL INCLUSION STRATEGY 09:00-09:15
Welcoming Remarks Training Room 3.1 – 3.3, Level 3 Mr. Thomas Tan Bank Negara Malaysia Mr. Robin Newnham Alliance for Financial Inclusion
09:15-9:30
Group Photography Session Bridge, Level 2
09:30-10:00
Introductions and Expectation Settings Training Room 3.1 – 3.3, Level 3 Ms. Kathrin Meyer Frankfurt School of Finance and Management
10:00-11:00
Session 1: National Financial Inclusion Strategies – Global Trends Training Room 3.1 – 3.3, Level 3 During this session, participants will be introduced to the key global trends in both the formulation and implementation of national financial inclusion strategies, the rationale for developing national strategies, and good country examples. Dr. Nimal Fernando AFI Associate
11:00-11:30
Energise & Engage (including networking exercise) Foyer, Level 3
11:30-12:45
Session 2: Ice Breaking & Group Exercise Training Room 3.1 – 3.3, Level 3 During this session, participants will form the teams that will work together through the week on national strategy case studies. An initial group exercise will be introduced. Mr. Robin Newnham Alliance for Financial Inclusion
1
Central Banking Services (CBS)
12:45-13:45
Refuel & Relate Atrium, Ground Floor
13:45-15:00
Session 3: Foundations of Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 This session aims to introduce participants to the G20 Principles for Innovative Financial Inclusion and to a methodology for defining financial inclusion at the national level. The presentations will be followed by a group exercise. Mr. Robin Newnham Alliance for Financial Inclusion Ms. Nangi Massawe Bank of Tanzania
15:00-15:15
Imbibe & Interact Foyer, Level 3
15:15-16:15
Session 4: Target Setting in the Context of National Strategies Training Room 3.1 – 3.3, Level 3 This session will focus on methodologies and country experiences in national target setting in the context of financial inclusion strategies. Dr. Nimal Fernando AFI Associate
16:15-17:15
Tour of Sasana Kijang and BNM Museum and Art Gallery
17:15
Depart to Lanai Kijang
2
Central Banking Services (CBS)
DAY 2 | WEDNESDAY | 26 NOVEMBER 2014 OBJECTIVE: FINANCIAL INCLUSION DATA & DIAGNOSTICS 09:00-09:10
Review & Reiterate Training Room 3.1 – 3.3, Level 3
09:10-10:30
Session 5: Overview of Financial Inclusion Data Initiatives Training Room 3.1 – 3.3, Level 3 This session will provide an overview of all existing global initiatives on financial inclusion data, including AFI’s core set of indicators, the GPFI Financial Inclusion data indicators, and World Bank global FINDEX and the IMF Financial Access Survey. Mr. Alex Ochan Bank of Uganda and AFI Data Working Group
10:30-10:45
Pause & Percolate Foyer, Level 3
10:45-11:45
Session 6: National Demand-Side Surveys Training Room 3.1 – 3.3, Level 3 This session will delve into the rationale for conducting national demand-side surveys, best practices and challenges, and how to use the resulting data to inform financial inclusion strategies. Mr. Alex Ochan Bank of Uganda and AFI Data Working Group
11:45-12:45
Session 7: Conducting National Diagnostic Exercises Training Room 3.1 – 3.3, Level 3 This session will examine country experiences in undertaking comprehensive national diagnostic exercises and their importance in the development of evidence based national strategies. Mr. Feisal Hussain United National Capital Development Fund (UNDCF) Case Study of Swaziland Diagnostic & Roadmap (tbc)
12:45-14:00
3
Consume & Converse Atrium, Ground Floor
Central Banking Services (CBS)
14:00-15:30
Session 8: Group Exercises (Conducting National Diagnostic Exercises & Case Study on Financial Inclusion Data) Training Room 3.1 – 3.3, Level 3 In this session, participants will seek to apply the knowledge gained on data indicators, demand-side surveys, and national diagnostic studies, to their case study scenarios. Mr. Robin Newnham Alliance for Financial Inclusion
15:30-15:45
Imbibe & Interact Foyer, Level 3
15:45-16:45
Session 9: Prioritization in National Strategies Training Room 3.1 – 3.3, Level 3 This session will focus on the importance of identifying priorities to be achieved in order to achieve focused and realizable strategies. Dr. Nimal Fernando AFI Associate
16:45
Depart to Lanai Kijang
18:30 - 20:00
Welcome Dinner and Cultural Performance The Residential Café, Lanai Kijang
4
Central Banking Services (CBS)
DAY 3 | THURSDAY | 27 NOVEMBER 2014 OBJECTIVE: COUNTRY SHARING & BEST PRACTICES OF STRATEGY FORMULATION AND IMPLEMENTATION 09:00-09:10
Review & Reiterate Training Room 3.1 – 3.3, Level 3
09:10-10:45
Session 10: National Leadership & Coordination for Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 The session will expose participants to three different examples of leadership and coordination for national strategies. Presentations will be followed by a panel discussion, and a group exercise to build a National Financial Inclusion Strategy timeline. Ms. Nangi Massawe Bank of Tanzania Ms. Erma Kusumawati Bank Indonesia Mr. Khondkar Millat Bangladesh Bank
10:45-11:00
Energise & Engage Foyer, Level 3
11:00-12:00
Session 11: Public – Private Partnerships for Financial Inclusion Training Room 3.1 – 3.3, Level 3 This session will present the work of the AFI Financial Inclusion Peer Learning Group, examining public-private partnerships for financial inclusion and based on case studies, will explore some of the key success factors needed for the public and private sectors to work effectively together to enhance financial inclusion. Mr. Andrew Fan Bank Negara Malaysia
12:00-12:45
Session 12: Agent Banking as a Case Study in Public-Private Collaboration – Malaysia’s Experience Training Room 3.1 – 3.3, Level 3 This session will provide participants with an overview of Malaysia’s development of agent banking as a case study in effective public-private collaboration for financial inclusion. Ms. Liza Khairani Wahid Bank Negara Malaysia
5
Central Banking Services (CBS)
12:45-13:45
Refuel & Relate Business Centre, Level 1
13:45-14:30
Session 13: Sequencing of Financial Inclusion, Financial Education, and Financial Consumer Protection Strategies – India’s Experience Training Room 3.1 – 3.3, Level 3 This session will explore the need to integrate financial inclusion, financial education, and financial consumer protection effectively, and some of the challenges involved based on the case study of India. Mr. Dilavar Kasam Nalband Reserve Bank of India
14:30-15:45
Session 14: Group Exercise – Producing Draft National Strategies Training Room 3.1 – 3.3, Level 3 During this exercise, participants will be asked to apply their knowledge on national coordination, public-private partnerships, and sequencing, to their case study scenarios. They will need to develop draft national strategies to be presented on the final day of the course. Mr. Robin Newnham Alliance for Financial Inclusion
16:00-19:40
Kuala Lumpur Experience Participants will be given the opportunity to experience Kuala Lumpur as the business, finance and tourism hub of Malaysia. This includes a visit to the Petronas Twin Towers Skybridge.
6
Central Banking Services (CBS)
DAY 4 | FRIDAY | 28 NOVEMBER 2014 OBJECTIVE: THE ROLE OF DEVELOPMENT PARTNERS, EXTERNAL RESOURCE PERSONS, AND FINAL PRESENTATIONS OF FINANCIAL INCLUSION STRATEGIES 09:00-09:10
Review & Reiterate Training Room 3.1 – 3.3, Level 3
09:10-10:00
Session 15 : Technical Assistance and Development Partners Support Available for Strategies Training Room 3.1 – 3.3, Level 3 This session will present the World Bank Group’s experience of supporting financial inclusion strategies, including through the new Financial Inclusion Support Framework, and provide an opportunity to discuss the role that development partners can play in assisting the development & implementation of strategies. Ms. Ros Grady World Bank Group
10:00-10:45
Session 16: Working with External Resource Persons - Developing TORs for Technical Assistance and Development Partners Support Training Room 3.1 – 3.3, Level 3 In this session, participants will discuss the need for, and appropriate tasks of, external consultants in preparing strategies. The example of El Salvador will be provided. Mr. Otto Rodriguez Marroquin Central Bank of El Salvador
10:45-11:00
Energise & Engage Foyer, Level 3
11:00-11:45
Session 17: Monitoring & Evaluation for National Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 This session will present potential Monitoring & Evaluation Frameworks for evaluating the impact of financial inclusion strategies. Ms. Ros Grady World Bank Group
11:45-12:20
Session 18: Case Study Group Exercise - First Part Training Room 3.1 – 3.3, Level 3 By this session, groups will begin their final preparations to present their financial inclusion strategies to the final group.
7
Central Banking Services (CBS)
Mr. Robin Newnham Alliance for Financial Inclusion 12:20-14:15
Ingest & Invigorate Friday Prayers Business Centre, Level 1
14:15-15:00
Session 18: Case Study Group Exercise (cont.) Training Room 3.1 – 3.3, Level 3 This is the final window allocated for groups to prepare their strategies for presentation.
15:00-15:15
Imbibe & Interact Foyer, Level 3
15:15-16:15
Session 18: Case Study Group Exercise – Final Presentations of Financial Inclusion Strategies Training Room 3.1 – 3.3, Level 3 In this session, each group will select a representative to present their financial inclusion strategy to a panel of judges. The groups will answer questions, defend their strategies, and an overall winning group will be selected.
16:15-16:30
Session 19: Reflection and Action Plans Training Room 3.1 – 3.3, Level 3 This session will provide an opportunity for participants to relate and share key take-aways from the programme. Ms. Kathrin Meyer Frankfurt School of Finance and Management
16:30-16:45
Programme Evaluation / Feedback Training Room 3.1 – 3.3, Level 3
16:45-17:00
Presentation of Certificates and Prizes for Case Study Winners Training Room 3.1 – 3.3, Level 3
17:00
Closing Remarks Training Room 3.1 – 3.3, Level 3 Mr. Robin Newnham Alliance for Financial Inclusion
* Programme Changes: Bank Negara Malaysia and Alliance for Financial Inclusion reserve the right to make any necessary amendments/changes to the programme without prior notification
8
Central Banking Services (CBS)
