HAME504: Understanding Team Dynamics School of Hotel Administration, Cornell University Team Assement Inventory Activity Section I: General Productivity and Climate 1. The team is productive and 1 2 3 completes tasks efficiently. 2. Team members enjoy their jobs and the team; morale is 1 2 3 high. 3. Team members operate with 1 2 3 energy and excitement. 4. The team is characterized by cohesiveness; members pull 1 2 3 together. 5. Team members coordinate their efforts; there is a high 1 2 3 degree of cooperation. 6. The team operates informally and responds 1 2 3 easily to different situations.
The team is unproductive and inefficient. Team members are unhappy 4 5 with their jobs; morale is low. 4 5
Team members operate slowly; there is no excitement. The team does not operate as a 4 5 cohesive unit. 4 5
There is no coordination of 4 5 effort. The team is rigid and tightly 4 5 controlled. It does not respond to situations quickly.
Total for this section _________ / 6 = ______________ (mean score) Section II: Team Goals 7. The team's plans and future direction are clear and supported. 8. The team has established goals and is working toward them. 9. The team is kept informed of progress toward achieving its goals. 10. Standards of quality and effectiveness have been set and are understood. 11. Team members are committed to the team's goals and future plans. 12. Priorities are realistic, and change in a timely and appropriate manner.
The team's plans and future direction are unclear and not supported. Goals have not been set; the team is not working toward them. Information is not shared regarding how the team is doing on its goals. Standards of quality and effectiveness have not been set or are not clearly understood. Team member are not committed to goals and future plans. Priorities are confusing, always changing, or nonexistent.
Total for this section _________ / 6 = ______________ (mean score)
Section III: Processes & Procedures 13. When decisions are made that affect the team, opinions are sought. 14. The team makes good decisions and develops creative solutions. 15. Problems are resolved through mutual effort and open communication. 16. The team is willing to experiment, innovate and take risks. 17. Team members continually evaluate how they work together. Perceptions are openly discussed.
HAME504: Understanding Team Dynamics School of Hotel Administration, Cornell University Decisions that affect the team 1 2 3 4 5 are made without the input of team members. Decisions are not understood, 1 2 3 4 5 are inappropriate, or lack commitment. When problems arise, they are 1 2 3 4 5 often unresolved or ignored. The team is rigid in its approach 1 2 3 4 5 and is averse to risk.
Team members never evaluate or discuss how they function. 1 2 3 4 5 Little attention is given to improving the effectiveness of the team. 18. Meetings are useful and held The team does not have at appropriate times. 1 2 3 4 5 meetings or they are poorly run and unproductive. Total for this section _________ / 6 = ______________ (mean score) Section IV: Member Relationships 19. There is a high degree of trust and confidence among members. 20. Team members participate fully, everyone feels included. 21. Team members communicate openly with one another. 22. Different viewpoints are encouraged, diversity is fostered. 23. Conflicts are accepted and worked through appropriately. 24. Team members are friendly and easy to approach; members feel close to one another.
There is little trust and a lack of 1 2 3 4 5 confidence among members. Team members do not 1 2 3 4 5 participate fully; some members are not included. Communication among 1 2 3 4 5 members is closed and guarded. The team narrowly defines 1 2 3 4 5 what acceptable behavior is. Diversity is discouraged. Conflicts are suppressed or 1 2 3 4 5 handled competitively. Team members are disagreeable and unfriendly; 1 2 3 4 5 there is tension in the team.