Technical Operations Committee Update
Technical Operations Committee Update Jeremy Hansford, Chair
2015/2016 TOC Committee Chairman : Jeremy Hansford - Ohio President: Bill Clinton 2nd VP Ex-Officio: Charlie Schaeffer COMMITTEE MEMBERS
• Kathy Monfreda – Alaska
• Walt Neverman- Wisconsin
• Tom Prevo - Nebraska
• Oded Galili- Minnesota
• Tim Struck - New Mexico
• Jeff Matthews – Alabama
• Bill Guy - Rhode Island
• Jim LeMaire - Nevada
• Jim Gerst - FBI/CJIS • Greg Meetze – South Carolina
Motion Reviews Reviewed the past motions and subsequent actions: 2015 Annual Business Meetings 2015 Fall TOC – Des Moines 2015 Fall BOD – Ft. Worth 2016 Spring TOC – Scottsdale 2016 Spring BOD - Nashville
Technical Strategic Plan Update Frank reviewed the Nlets Technical Strategic Plan’s goals and the progress made thus far. The committee recommended at the 2016 Fall TOC meeting that a report card review be done to get into the details of what is being accomplished, what is not being accomplished and why. Prioritizing projects will be an action Nlets staff and TOC will be discussing next meeting.
System and Network Stats Director Kurt Anzelmo provided the Committee with 2015 yearly statistics and the overall performance of the Nlets System and Network through February of 2016. Uptime is currently on track at 99.978%. Director Anzelmo presented the annual report of the Nlets CVSS Security Score. The 2015 CVSS Score is averaged at 4.86 through December. During the System and Network Update, Nlets staff requested the committee review current requirements on Nlets cutovers and maintenance window. Currently, the maintenance window is limited to the 3rd Tuesday of every month. The previous Board action has affected the staff’s ability to address patching and maintenance situations in a timely manner.
TOC March 2016 Motion 2 RESOLVE THAT STAFF BE ALLOWED TO PERFORM NON PLANNED MAINTENANCE OUTSIDE THE PLANNED 3RD TUESDAY OF THE MONTH CURRENT WINDOW ON PRODUCTION SYSTEM AS NEEDED TO MAINTAIN SYSTEM STABILITY, AVAILABILITY AND SECURITY. PROVIDE A 4 HOUR NOTIFICATION TO THE NLETS MEMBERSHIP FOR THESE NON-CRITICAL MAINTENANCE SITUATIONS. MOTION: ODED GALILI, MINNESOTA SECOND: BILL GUY, RHODE ISLAND VOTING: PASSED UNANIMOUSLY APPROVED BY BOD AT SPRING MEETING
TOC March 2016 Motion 3
RESOLVE THAT STAFF STUDY THE OPTIONS OF CHANGING THE STANDING MAINTENANCE WINDOW TO ALTERNATE OFF-HOURS DAY OPTIONS AS WELL AS 9-5 M-F OPTIONS AND PRESENTING THE FINDINGS AT THE FALL TOC MEETING. MOTION: ODED GALILI, MINNESOTA SECOND: TOM PREVO, NEBRASKA VOTING: PASSED UNANIMOUSLY
APPROVED BY BOD AT SPRING MEETING
TOC Topic Overview • Message and Image Standardization • NJIN Rewrite • Communication Methodology • Trustmark/NIEF Update • NOVA • Internal/External Updates
Security Audit Update Bonnie Locke provided the committee a review of the potential partner process, the requirements and steps required to present to the Nlets Board and get approved as an Nlets Strategic Partner. TJ Nicholls, Nlets Information Security Analyst, presented on how current audits are completed for Nlets Strategic Partners and the processes used to audits of their systems.
System and Network Updates Kurt Anzelmo Director of Operations
Overall Performance Systems System uptime performed at optimum on the corporate goal (99.978%) – 2015 • •
Planned downtime for the year was 55 minutes Maintenance – Patching and Upgrades Unplanned for the year was 62 minutes March - AZ SQL issue with a cut to COOP September KY MQ issue at COOP cut back to AZ
System Performance - Enhancements NJIN components on a new platform, namely Windows Server 2012 R2 Upgrade MQ version 8.X New blades – consistent both location
System Statistics • System Uptime May – 100% • Planned Downtime– 0% (0 Mins) • Unplanned Downtime– 0% (0 Mins) • System Uptime YTD 2016 - 99.967% • Messages Processed – 146,291,488 • YTD Messages Processed – 697,747,604 • • • •
Top 5 Message Keys In Order – RQ, DQ, IPQ, CR, IQ Top 5 Users (In Order by Volume) – TC, IP, TX, CN, CA Round Trip Message Response Time – 1.37 seconds YTD Common Vulnerability Scoring System – 5.26 YTD
2016
System Statistics
System Statistics
Overall Performance Network Network Uptime performed at optimum on the
corporate goal (99.99%) - 2015
• Collapsed AZ and KY tunnels reducing complexity
• Increased sites to full T-1 - still under utilized •
Image size testing - in progress
• Improved 4G wireless connect times • Increased Internet port speeds •
Cox 500Mbps – AT&T 500Mbps • Removed CenturyLink
Network Statistics
Host Uptime May – 100% o Planned Downtime– 0% o Unplanned Downtime– 0% User Uptime March– 99.999% o Planned Downtime– 0% o Unplanned Downtime– .001% • Network Uptime YTD 2016 - 100% MPLS Average User Line Utilization – 1.89% MPLS Average Host Line Utilization – 6.03% Network Response Time – 69.75ms Wireless Availability – 100% (51 of 51 sites)
2016
CVSS - Overview • Common Vulnerability Scoring System • Open industry standard for assessing the severity of computer system security vulnerabilities • Determine urgency and priorities • Establish a measure of how much concern a vulnerability warrants, compared to other vulnerabilities, so efforts can be prioritized •
More info http://www.first.org/cvss/cvssguide.html
Security Vulnerability Assessment ANNUAL REPORT/UPDATE OF THE NLETS CVSS SECURITY SCORE
Common Vulnerability Scoring System (CVSS) • Year 2015 = Avg. 4.86
• Year to date 2016 = Avg. 5.26
Project Updates Kurt Anzelmo Director of Operations
Completed Since Last ABM 56 Projects completed since we last met in Boise! 28 Internal Projects
11 Brodie Assistance Funded Projects 9 GRANT Related Projects
8 New Business Related Projects
Projects Completed New Business Projects 14%
GRANT Projects 16%
Internal Projects 50%
Internal BAF GRANTS New Business
BAF Projects 20%
Internal Projects Nlets VOIP Conversion Moved from Nlets owned system to VOIP cloud SAAS
NJIN Platform Modernization Upgraded Operating Systems to 2012 R2
LPR BOD Fall 2015 Motion 17 RESOLVE THAT NLETS WILL ALLOW LPR CONTRIBUTORS TO PROVIDE POINTER INFORMATION WITHOUT RESPONDING TO THE DETAIL INQUIRY. NLETS WILL RETURN THE CONTACT INFORMATION FOR THE ORI CONTRIBUTOR. MOTION: TOC COMMITTEE VOTING: PASSED UNANIMOUSLY
Active Projects 70 Projects currently tracked and managed by the Nlets Project Management Office 33Internal Projects 8 Brodie Assistance Funded Projects
5 GRANT Related Projects 22 New Business Related Projects
2 Consulting Projects
Active Projects Consulting Projects 3% Internal
New Business Projects 31%
BAF
Internal Projects 47% GRANTS
GRANT Projects 7%
New Business
BAF Projects 12%
Consulting
Other Projects —8 On deck projects awaiting resources —12 Projects in Nlets Project Parking Lot
(approved/lower priority)
Questions?
2015/2016 TOC Committee Chairman : Jeremy Hansford - Ohio President: Bill Clinton 2nd VP Ex-Officio: Charlie Schaeffer COMMITTEE MEMBERS
• Kathy Monfreda – Alaska
• Walt Neverman- Wisconsin
• Tom Prevo - Nebraska
• Oded Galili- Minnesota
• Tim Struck - New Mexico
• Jeff Matthews – Alabama
• Bill Guy - Rhode Island
• Jim LeMaire - Nevada
• Jim Gerst - FBI/CJIS • Greg Meetze – South Carolina
Motion Reviews Reviewed the past motions and subsequent actions: 2015 Annual Business Meetings 2015 Fall TOC – Des Moines 2015 Fall BOD – Ft. Worth 2016 Spring TOC – Scottsdale 2016 Spring BOD - Nashville
Technical Strategic Plan Update Frank reviewed the Nlets Technical Strategic Plan’s goals and the progress made thus far. The committee recommended at the 2016 Fall TOC meeting that a report card review be done to get into the details of what is being accomplished, what is not being accomplished and why. Prioritizing projects will be an action Nlets staff and TOC will be discussing next meeting.
System and Network Stats Director Kurt Anzelmo provided the Committee with 2015 yearly statistics and the overall performance of the Nlets System and Network through February of 2016. Uptime is currently on track at 99.978%. Director Anzelmo presented the annual report of the Nlets CVSS Security Score. The 2015 CVSS Score is averaged at 4.86 through December. During the System and Network Update, Nlets staff requested the committee review current requirements on Nlets cutovers and maintenance window. Currently, the maintenance window is limited to the 3rd Tuesday of every month. The previous Board action has affected the staff’s ability to address patching and maintenance situations in a timely manner.
TOC March 2016 Motion 2 RESOLVE THAT STAFF BE ALLOWED TO PERFORM NON PLANNED MAINTENANCE OUTSIDE THE PLANNED 3RD TUESDAY OF THE MONTH CURRENT WINDOW ON PRODUCTION SYSTEM AS NEEDED TO MAINTAIN SYSTEM STABILITY, AVAILABILITY AND SECURITY. PROVIDE A 4 HOUR NOTIFICATION TO THE NLETS MEMBERSHIP FOR THESE NON-CRITICAL MAINTENANCE SITUATIONS. MOTION: ODED GALILI, MINNESOTA SECOND: BILL GUY, RHODE ISLAND VOTING: PASSED UNANIMOUSLY APPROVED BY BOD AT SPRING MEETING
TOC March 2016 Motion 3
RESOLVE THAT STAFF STUDY THE OPTIONS OF CHANGING THE STANDING MAINTENANCE WINDOW TO ALTERNATE OFF-HOURS DAY OPTIONS AS WELL AS 9-5 M-F OPTIONS AND PRESENTING THE FINDINGS AT THE FALL TOC MEETING. MOTION: ODED GALILI, MINNESOTA SECOND: TOM PREVO, NEBRASKA VOTING: PASSED UNANIMOUSLY
APPROVED BY BOD AT SPRING MEETING
TOC Topic Overview • Message and Image Standardization • NJIN Rewrite • Communication Methodology • Trustmark/NIEF Update • NOVA • Internal/External Updates
Security Audit Update Bonnie Locke provided the committee a review of the potential partner process, the requirements and steps required to present to the Nlets Board and get approved as an Nlets Strategic Partner. TJ Nicholls, Nlets Information Security Analyst, presented on how current audits are completed for Nlets Strategic Partners and the processes used to audits of their systems.
System and Network Updates Kurt Anzelmo Director of Operations
Overall Performance Systems System uptime performed at optimum on the corporate goal (99.978%) – 2015 • •
Planned downtime for the year was 55 minutes Maintenance – Patching and Upgrades Unplanned for the year was 62 minutes March - AZ SQL issue with a cut to COOP September KY MQ issue at COOP cut back to AZ
System Performance - Enhancements NJIN components on a new platform, namely Windows Server 2012 R2 Upgrade MQ version 8.X New blades – consistent both location
System Statistics • System Uptime May – 100% • Planned Downtime– 0% (0 Mins) • Unplanned Downtime– 0% (0 Mins) • System Uptime YTD 2016 - 99.967% • Messages Processed – 146,291,488 • YTD Messages Processed – 697,747,604 • • • •
Top 5 Message Keys In Order – RQ, DQ, IPQ, CR, IQ Top 5 Users (In Order by Volume) – TC, IP, TX, CN, CA Round Trip Message Response Time – 1.37 seconds YTD Common Vulnerability Scoring System – 5.26 YTD
2016
System Statistics
System Statistics
Overall Performance Network Network Uptime performed at optimum on the
corporate goal (99.99%) - 2015
• Collapsed AZ and KY tunnels reducing complexity
• Increased sites to full T-1 - still under utilized •
Image size testing - in progress
• Improved 4G wireless connect times • Increased Internet port speeds •
Cox 500Mbps – AT&T 500Mbps • Removed CenturyLink
Network Statistics
Host Uptime May – 100% o Planned Downtime– 0% o Unplanned Downtime– 0% User Uptime March– 99.999% o Planned Downtime– 0% o Unplanned Downtime– .001% • Network Uptime YTD 2016 - 100% MPLS Average User Line Utilization – 1.89% MPLS Average Host Line Utilization – 6.03% Network Response Time – 69.75ms Wireless Availability – 100% (51 of 51 sites)
2016
CVSS - Overview • Common Vulnerability Scoring System • Open industry standard for assessing the severity of computer system security vulnerabilities • Determine urgency and priorities • Establish a measure of how much concern a vulnerability warrants, compared to other vulnerabilities, so efforts can be prioritized •
More info http://www.first.org/cvss/cvssguide.html
Security Vulnerability Assessment ANNUAL REPORT/UPDATE OF THE NLETS CVSS SECURITY SCORE
Common Vulnerability Scoring System (CVSS) • Year 2015 = Avg. 4.86
• Year to date 2016 = Avg. 5.26
Project Updates Kurt Anzelmo Director of Operations
Completed Since Last ABM 56 Projects completed since we last met in Boise! 28 Internal Projects
11 Brodie Assistance Funded Projects 9 GRANT Related Projects
8 New Business Related Projects
Projects Completed New Business Projects 14%
GRANT Projects 16%
Internal Projects 50%
Internal BAF GRANTS New Business
BAF Projects 20%
Internal Projects Nlets VOIP Conversion Moved from Nlets owned system to VOIP cloud SAAS
NJIN Platform Modernization Upgraded Operating Systems to 2012 R2
LPR BOD Fall 2015 Motion 17 RESOLVE THAT NLETS WILL ALLOW LPR CONTRIBUTORS TO PROVIDE POINTER INFORMATION WITHOUT RESPONDING TO THE DETAIL INQUIRY. NLETS WILL RETURN THE CONTACT INFORMATION FOR THE ORI CONTRIBUTOR. MOTION: TOC COMMITTEE VOTING: PASSED UNANIMOUSLY
Active Projects 70 Projects currently tracked and managed by the Nlets Project Management Office 33Internal Projects 8 Brodie Assistance Funded Projects
5 GRANT Related Projects 22 New Business Related Projects
2 Consulting Projects
Active Projects Consulting Projects 3% Internal
New Business Projects 31%
BAF
Internal Projects 47% GRANTS
GRANT Projects 7%
New Business
BAF Projects 12%
Consulting
Other Projects —8 On deck projects awaiting resources —12 Projects in Nlets Project Parking Lot
(approved/lower priority)
Questions?
