Training Traditional Staff in the Recruitment of Non-traditional Transfer ...

Training Traditional Staff in the Recruitment of Non-traditional Transfer S d Students Aaron Hamilton Wichita State University Session ID 389

Today’s Agenda „

Overview Wichita State and Wichita

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Challenges

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Solutions

About Wichita State Located in Wichita, KS „ Member of the Kansas Board of Regents „ 4-year, urban-serving, research institution „ 14,612 students „

Undergraduate Admissions „

Four high school recruiters

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One community college recruiter

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One adult recruiter

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Three program coordinators

Challenges „ For

Undergraduate Admissions

„ Recruiters ec u e s „ Assistant

Director

Challenge: Admissions „

Communicating via phone and campus visits

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Pre-conceptions by recruitment staff

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Need to balance staff time

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Recruitment cycle

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Lack of knowledge by staff of where these students fall

Challenge: Recruiter „ „ „ „ „ „ „

Competition Online Degree completion Degree-completion Staffing Economy Recruitment cycle Programming

Challenge: Asst. Director „

Improve level of customer service

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Retain employees

Solution “Gloves off” training

Gloves Off Training „

Step 1: Peer taught

Gloves Off Training „

Step 1: Peer taught

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Step 2: Pop Quiz

Gloves Off Training „

Step 1: Peer taught

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Step 2: Pop Quiz

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Step 3: Put yourself in their shoes

Gloves Off Training „

Step 1: Peer taught

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Step 2: Pop Quiz

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Step 3: Put yourself in their shoes Step 4: Learn the resources

Gloves Off Training „

Step 1: Peer taught

„

Step 2: Pop Quiz

„

Step 3: Put yourself in their shoes Step 4: Learn the resources

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Step 5: Learn the questions

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Outcome Recruitment staff: „ „ „

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Closer Well-informed Long-term communication channels were opened Annual training Train all new staff and students Team

Summary „

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Identified the issue Looked at ways to address the issue based on management style and staff personalities Long-term effects were positive

Example Questions to ask Transfers and Adults „ „ „

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Have you taken classes here before? What status is the student? Do yyou plan p to be degree g bound (or) ( ) Do yyou plan to apply for financial aid? Do you have credits from other institutions? How many credits? How many schools? How old are you? (or) Are you over 21?

Scenarios and the order to ask them in 1.

2. 3.

4.

What stereotypes do adults have of traditional students? What realities do traditional students face? What stereotypes of non-traditional students do traditional students have? What realities do non-traditional students face?

Contact information Aaron Hamilton Wichita State University 316-978-3631 [email protected]