Transforming the Future of ⦠Partnership AWS
Transforming the Future of … Partnership
Mr James Fogarty, Cork County Council Dr Orla Flynn, CIT
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Innovation and Transformation in Cork County Council • ICE Committee • OEC • Organisation Development • Business Process Improvement • IT enabled transformation • Digital and Mobile first Strategy • Aim to improve customer service • Transformation & Innovation by Design Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
The opportunity The senior team at Cork County Council wanted to improve customer and staff outcomes county-wide and set up a centre to use and showcase service design approaches.
With a council in the process of ‘going digital’ we saw an opportunity to ensure services were led by user needs. Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Cork County Council has a long history of collaboration with CIT and UCC on innovation across many fields ……
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service Design / SERVICE REPUBLIC Team
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
CIT has long experience of multiple models of collaboration with enterprise …
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
And in return we will get help from Cork County Council for our own problems!…
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
STUDENT EXPERIENCE
TOUCHPOINTS
STAFF EXPERIENCE
HOW WE DO THINGS AROUND HERE
CULTURE
ENVIRONMENT
IT SYSTEMS
PROCESS
SERVICE DESIGN
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Mr James Fogarty, Cork County Council Dr Orla Flynn, CIT
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Innovation and Transformation in Cork County Council • ICE Committee • OEC • Organisation Development • Business Process Improvement • IT enabled transformation • Digital and Mobile first Strategy • Aim to improve customer service • Transformation & Innovation by Design Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
The opportunity The senior team at Cork County Council wanted to improve customer and staff outcomes county-wide and set up a centre to use and showcase service design approaches.
With a council in the process of ‘going digital’ we saw an opportunity to ensure services were led by user needs. Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Cork County Council has a long history of collaboration with CIT and UCC on innovation across many fields ……
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service Design / SERVICE REPUBLIC Team
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
CIT has long experience of multiple models of collaboration with enterprise …
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
And in return we will get help from Cork County Council for our own problems!…
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
STUDENT EXPERIENCE
TOUCHPOINTS
STAFF EXPERIENCE
HOW WE DO THINGS AROUND HERE
CULTURE
ENVIRONMENT
IT SYSTEMS
PROCESS
SERVICE DESIGN
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
Service RePublic
Centre for Service Innovation URL of CSI | @twitterhandle or name
