Unleashing the Value Simple Storage Service

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Unleashing the Value AppExchange Partner Program Update Leslie Tom Sr. Director Partner Success

Heather Woollen Sr. Director AppExchange Programs & Operations

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q filed on January 31, 2008 and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Today’s Agenda ƒ Congratulations to Our Partners ƒ Mid-Year Update ƒ Partner Success Highlights ƒ New Leadership ƒ Top Ten Ways We’re Unleashing Partner Value ƒ Next Steps

Thanks and Congratulations Tremendous Customer Success

“AppExchange is my best friend because it makes me look like a hero to my boss.” - Kathy Ecklund, Senior Project Manager, ADC Communications

“The AppExchange is a great place to see ideas in the marketplace with easy plug and play solutions.” - Stuart Robertson, General Manager, Sharebuilder 401(k)

“My use of the AppExchange has been overwhelming in the past year and a half. I’m always on it and always browse around to see what other companies are doing out there.” - Pete Fife, Business Analyst, Mirapoint

Thanks and Congratulations Incredible Partner Success

Customers set a 12 month high with 7,000 visits to the AppExchange on April 14th with the Salesforce.com and Google announcement

Our Goal: Growing the AppExchange Economy Creating a Win-Win for Everyone

Customer Success BigMachines has improved our reps’ ability to generate accurate quotes – and the CRM integration has improved our forecasts while saving reps time

Partner Success

Win-Win

Salesforce.com leads move faster through our pipe and close at a noticeably higher rate than leads from any other source – Simon Peel SVP Marketing & Strategy Cast Iron Systems

– VP, Sales Aruba Software

salesforce.com Success Firepond…uncovered a PRM opportunity at a large account. Today this account is an excellent reference for both us and is the first time salesforce.com has been able to sell PRM into this specific vertical. We could have never captured this sale without Firepond's product and industry expertise. – Randy Gower Account Executive salesforce.com

Mid-Year Update: What We’ve Done to Drive Success New Program Highlights Since Dreamforce Marketing MarketingPrograms Programs

Opt-In Opt-In Leads Leads

CoCoMarketing Marketing

Event Event Marketing Marketing

Enablement Enablement&&Partner PartnerSuccess Success

Test/ISV Test/ISV Edition Edition

Resource Resource Center Center

Partner Partner Tiering Tiering

Field FieldEngagement Engagement

Lead Lead Referral Referral

Field Field Education Education

Partner Partner Catalog Catalog

Product ProductImprovements Improvements

Branded Branded Listings Listings

…and much more!

Customers, Customers, Resources Resources

Improved Improved Search! Search!

Partner Success Highlights Using AppExchange.com to Close Business Opt-In Opt-InLead LeadProgram Program

“…the opt-in lead program has consistently delivered highly qualified leads providing DreamFactory the opportunity to achieve tremendous success on the Appexchange.” – Mitch Gross, Director, Marketing Dreamfactory Software, Inc.

Branding Branding&&Awareness Awareness

• Bulk of business closed is just from AppExchange • Closed large global accounts that initiated contact through AppExchange.com – Kevin Mooney, EVP Predictive Response

Partner Success Highlights Working Jointly With Our Sales Teams to Win Deals Field FieldEducation Education “When I show customers the AppExchange, I am always asked,‘what else have you got in there I might want to do?’ The AppExchange Partner Catalog helps me quickly find the right solution to fit my customer’s needs. ”

– Ralph Eddy, SE salesforce.com

Referral ReferralLeads Leads

• SE referred lead to Right90 • Astadia brought in to implement • $75K+ combined deal for all vendors

“We are forecasting several deals from the Field Referral Program to close this quarter." – Matt Gorniak, VP, Sales BigMachines, Inc.

Partner Success Highlights Enablement and Resources That Accelerate Your Business Enablement Enablement

Resources Resources

“Not only does your AppExchange program provide a well thought out roadmap to follow in order to certify and list an application but your one-onone support goes well above and beyond the call of duty to assist potential partners.”

“ISV edition is just what we needed - a starter account for our new business and leads from the AppExchange. We love this platform!”

– MaryAnn Lusk, COO, Adeptia

– Jeff Scott, CEO, C-Level Management, Inc.

Partner Success Highlights Making It Easier For Our Customers to Find Your Solutions New NewFeatures Features&&Content Content

“There are so many great new features and content on the AppExchange. The site is dynamic and relevant for my needs."

– Lisa Glass Kornstein, NPower NY

Search Search&&Browse Browse

“I'm always looking for new applications to make my coworkers' lives easier. Whether it's task manager or dashboards, I often find exactly what I need on the AppExchange." – Marketing & Analysis Manager, Expedia Corporate Travel

What’s Next New Leadership – Partners Are Key to Our Platform Strategy

Polly Sumner President of Platform, Alliances & Services

Alliances Alliances AppExchange AppExchange Force.com Force.comPlatform Platform Services, Services,Support Support&&Customer CustomerSuccess Success

As we prepare for one billion dollars in annual revenue and beyond, salesforce.com will benefit from the expertise and leadership that Polly brings to our management team. – Marc Benioff, CEO, salesforce.com

Announcing: The Top 10 Ways We’re Unleashing the Value

Top Ten Ways We’re Unleashing the Value 1 Removing Fees for Lead Programs 2 New Ways to Differentiate Your App 3 Maximizing Your Potential on AppExchange.com 4 Tracking Your Performance on AppExchange.com 5 Redesigning AppExchange 6 Building Killer Category Campaigns 7 AppExchange Incubator 8 Offering New Opportunities with Latest Technologies 9 Improving On-boarding Experience 10 Sharing How to Leverage Force.com

1 Removing Fees for Lead Programs Opening the Program to Partners Regardless of Your Budget As of April 1st Opt-In Leads From AppExchange.com

FREE

$20 / lead

Custom Offers on AppExchange.com

to n e Op LL Afor s r Only Opt-In e n t ar LeadPPartners

Field Engagement Lead Referrals*

E E R F

$75 / lead

*Field Engagement Lead Referral Program by invitation only for Select and Premier Partners only

2 New Ways to Differentiate Your App Opportunity to Upload Your Own Customized Banner

2 New Ways to Differentiate Your App Opportunity to Upload Your Own Customized Content

3 Maximizing Your Potential on AppExchange.com Custom Content Featured on Homepage

NEW!

to n e Op ALL s r e n t Par

3 Maximizing Your Potential on AppExchange.com Great Support Can Differentiate Your Application

Complete your Support information now!

4 Tracking Your Performance on AppExchange.com* Tools and Metrics Delivered

We provide you with reports on:

You can take appropriate actions:

• Page Views & Unique Visitors

• Sponsor a category listing

• Button click-through

• Improve your overall page appeal

• Where your viewers come from

• Offer a different marketing button

• Overall category performance

• Invest in effective marketing campaigns

*AppExchange.com metrics will be provided to all Select and Premier partners (quarterly and monthly, respectively)

Deliverable 1: Omniture Reporting

Time Spent on Page Web Traffic: • Daily Page Views • Weekly Page Views • Weekly Unique Visitors

Navigation Path Summary: Identify where your visitors were before viewing your page, and where they went afterwards

Deliverable 2: Activity Reporting & Benchmarking ƒ One PowerPoint report for each partner ƒ This report covers: – Number of click thrus (demo, test drives etc) each application received – Relevant category performance (views, unique visitors) Application

Demo

Learn More

Application 1

53

13

Application 2

4

2

Application 3

Category

Example Report

Sales Quoting & Orders

Finance & Administration Order Management

High Tech High Tech Manufacturing

Partnership Relationship Management (PRM) Channel Sales & Service

Test Drive

3

Get It Now

14

Page Views

Unique Visitors

1535

974

1668

695

730

497

1058

610

762

565

463

335

912

586

305

215

5 AppExchange.com Redesign The Best is Yet to Come! COMING SOON! TARGET GO-LIVE: DREAMFORCE ’08!

NEW FEATURES 9 Advanced Search Capabilities 9 Improved Publishing Experience 9 Improved Visual Design

9 Recommendation Engine 9 App Comparison Matrix

6 Building Killer Category Campaigns* Targeted Marketing of Your Solutions

Thought Leadership Whitepaper

Webinar Feature PM and Joint Customers

Rich Content Filled Newsletter

*Killer Category Campaigns by invitation only for Select and Premier Partners only

6 Rollout of Killer Category Campaigns Targeted Messaging for Relevant Business Challenges 08 Feb

G IN T E RK A M

Business Challenge

Aligning Sales and Marketing

Mar

08

  ES ES L SA ESS OC PR

Customer-facing Business Process Innovation

08 Apr

N IO T RA

G TE N I

Integration as a Service

Featured Partners

Marketed to over 150K customers and prospects Launching Analytics and Sales Effectiveness kits in Q2

AppExchange Incubator Congratulations to Our Superstar Class ƒ Most have now graduated from the Incubator ƒ Now investing in sales and marketing to fuel customer acquisition and further growth.

“The “TheIncubator Incubator&&AppExchange AppExchangeprograms programswere werecertainly certainlyan animportant important catalyst catalystfor forour ourgrowth. growth. Having Havingraised raised$27 $27million millionininventure venturefunding, funding,we we now nowhave haveover over100 100customers, customers,and and100 100employees, employees,and andhave havejust justmoved moved into intoaagreat greatnew newoffice officeininSan SanJose. Jose. The TheAppExchange AppExchangeisisaagreat great marketing marketingchannel channelto tosupport supportour ourrapid rapidgrowth.” growth.”

––Steve Stevede deMarco, Marco,VP VPBusiness BusinessDevelopment Development

How can we unleash this same success for ALL Partners?

7 AppExchange Incubator for Everyone Any Partner Can Now Use at No Cost

2 MODELS 1 Embed Your Team ƒ Headquarter your product team or your entire company ƒ Comprehensive facility services ƒ 1 year term, $1,500/month/cube

"We "Welove lovethe theIncubator Incubatorfacility. facility. We'll We'llbe be growing 300% this year, and will locate growing 300% this year, and will locateall all ofofour ourBay BayArea Areaemployees employeesininthe the Incubator." Incubator." Chris ChrisBarbin, Barbin,CEO CEO

2

Drop-In Anytime ƒ Day-use for all partners who have signed the AMA: – –

Business meetings Working space

ƒ Up to 5 days per month

! E E FR

"As "Asaarapidly-growing rapidly-growingglobal globalcompany company based in Nashville, it's quite helpful based in Nashville, it's quite helpfultoto have haveaaworkplace workplacewhen whenwe wecome comeout outtoto Silicon SiliconValley." Valley." Rajeev RajeevGupta, Gupta,CTO CTO

Questions? appexchange.com/support

8 Next Technologies Bring New Opportunities AppExchange Apps w/ Google Integration

Build a Killer App w/ Google Integration and become accessible inside Salesforce*

*Top 20 Apps based on installs and ratings to be listed alphabetically by Company Name after salesforce.com

8 Building a Salesforce and Google App Just Follow the Process

Build Build

Killer KillerIntegration Integration between betweenSalesforce Salesforceand and Google Apps Google Apps

Certify Certify

Ensure Ensureyour yourapp appis is secure secureand andtrusted trusted

Publish Publish

Go Golive liveto toour ournew new Google GoogleApps Appscategory category

http://appexchange.com/buildgoogleapps

9 Improved On-boarding Experience Increasing Your Speed to Market

••Relaxed Relaxed Listing Listing Requirements Requirements NEW!

••Improved ImprovedEdit Edit Listing ListingForm Form ••Streamlined Streamlined Review Review Process Process

•• Faster FasterOnOnboarding boarding •• More MoreControl Control for forPublishers Publishers •• Simple SimpleNative Native Apps AppsGo GoLive Live in in48 48Hours Hours

10 Sharing How to Leverage Force.com Focus on Innovation not Infrastructure

Webinar

Learn how to bypass costs, delays, and complexities on the road to success: • Enjoy zero start-up costs from Day One • Beat your competitors to market • Quickly create killer features and functions with world-class Force.com development technologies

Next Steps 9 Checklist for Success - For more details visit: ƒ ISV Business Center

http://appexchange.com/abc

9 If you haven’t already done so, sign the AppExchange Master Agreement and get set-up to receive Opt-In Leads

9 Drop by the Incubator 9 Get excited because this is only the beginning. Provide us your ideas and feedback on the IdeaExchange

http://salesforce.com/partnerideas