upload/SG IR260POU Series manual 072515
TROUBLESHOOTING GUIDE Symptom
Probable cause
No hot water Electricity not on or one of the supplies has failed
Remedy Check electricity supply.
Plumbing crossover Test by turning cold water supply off to the hot water generator, then open hot water at one of the outlet. No water should flow, if water is flowing then you might have plumbing crossover that needs to be corrected for the unit to operate properly. Water flow rate is less than required minimum.
Increase water flow rate.
The flow sensor is not working
Turn off the power, open the unit and verify the flow sensor not obstructed by debris.
Temperature setting Verify the temperature is too low setting. The inlet water Reduce the flow rate. temperature has dropped considerably There might be restrictions in the plumbing
Water supply pressure too low
GENERAL INTRODUCTION
This product is warranted for a period of (two) 2 years from date of purchase to original residential customers only and (one) 1 year from date of purchase to non-residential users. This warranty will replace the unit in it’s entirety should it be defective for the period above and warranty shall remain in effect from the original purchase date only.
IR-260POU are point-of-use product enclosed in this container is designed to supply hot water to users while at home, at the country side, or any other place hot water is needed.
SUCH WARRANTIES DO NOT COVER: Product misuse, tampering or misapplication, accidental damage, or improper installation. Product failure caused by chemical corrosion, or freezing. Product failure due to lightning, flood or other natural or manmade calamities. Costs incurred for shipping, delivery, handling, and/or administrative charges.
Water is too Water flow is too high Adjust the water flow. cold One of the power Check the supply voltages supplies is not on to the hot water generator and rectify if necessary
Water flow too low
MANUFACTURER’S WARRANTY
Check the plumbing. Inspect and clean inlet filter screen to the hot water heater. Check that all inlet shut-off valves are fully open.
Water Fluctuating water Avoid several hot water temperature pressure or changing outlets being used at the fluctuate flow rate same time as this causes the temperature to fluctuate.
Labor charges of any kind . Manufacturer shall not be liable for incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the hot water generator or the use of the hot water heater. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the hot water heater component part(s) or from its use. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERS.
Manufacturer Contact:
SuperGreen Inc. 4501 107th Circle N. Suite #1 Clearwater, Fl 33762 www.supergreenusa.com
Manufacturer reserves the right to discontinue, or change at any time, specifications or designs without notice and without incurring obligations.
IR-260POU new point-of-use hot water heater were designed for safety, dependability, reliability and economy to provide maintenance-free continuous hot water for many years, while being the most environmentally friendly. IR-260POU Tankless hot water heater do not store water like a conventional tank-type water heater. It contains multiple high powered quartz heating tube elements that are capable of heating water “on-demand” and continuously as needed, so you will never have to worry about running out of hot water again. IR-260POU working principle and design are simple. When the power is turned on, the microprocessor will check the temperature sensor and current leakage sensor, if they are not errors, the hot water generator is ready to work. When you open the hot water valve, the flow sensor activates at a minimum water flow. The flow sensor sends the information to the temperature controller to begin modulating the heating elements to heat the water as it passed through the quartz heating tubes and to maximize efficiency. If the water flow rate exceeds the maximum heating capacity of the unit, the unit will reach a maximum achievable temperature (within a few degrees of the set temperature). When a reduction in the excessive hot water flow rate is made, the unit will achieve and maintain the set point temperature. When the fixture is closed, the demand stops, the flow sensor sends information to the controller to turn off the power to the quartz heating elements. The unit remains in it standby mode until the demand for the hot water is needed. A convenience circuit breaker is provided to manually turn ON/OFF the unit.
Operational Instruction Manual Model: IR-260POU (220VAC) Electric Tankless Hot Water Heater INSTRUCTIONS: Thank you for choosing Supergreen products. All of our products are made with the highest grade materials and professionally assembled. We strive to satisfy each customer with our units superior quality, longevity, and the modern design of all our products. Before use of the unit, please carefully read and understand the manual. It contains important information regarding the correct use and care of the unit.
WARNING: THIS PRODUCT MUST BE INSTALLED AND SERVICED BY A LICENSED ELECTRICIAN AND PLUMBER, OR A PROFESSIONAL SERVICE TECHNICIAN AND/OR IN ACCORDANCE WITH ALL LOCAL CODE. IMPROPER INSTALLATION AND/OR OPERATION, OR INSTALLATION BY AN UNQUALIFIED PERSON CAN CAUSE PROPERTY DAMAGE, SERIOUS BODILY INJURY OR EVEN DEATH. GENERAL SAFETY RULES: This appliance must be properly grounded. Disconnect the unit from the electrical supply before cleaning, servicing or removing the cover. The electrical installation must conform to current National Electrical Codes. Do not install the unit in location where there where it may be subject to freezing, chemical corrosion, or accidental damage. Close supervision is necessary when the product is used near children or elderly persons, to reduce risk of injury. The Tankless Hot Water Heater is designed to heat potable cold water for domestic purposes.
TECHNICAL SPECIFICATIONS : MODEL Voltage supply Amperage Maximum output power Minimum flow rate Maximum flow rate
MODEL IR-260POU
POWER (KW) 6 KW
Main Parts of IR20POU/IR30POU
IR-260POU 220VAC 30A 6 KW 0.25 Gal/min 1.5 Gal/min
CURRENT CIRCUIT (Amps BREAKER Max) SIZE (Amps) 30 30 Double Pole
Technical Description: High heating efficiency using non metallic quartz heating element with up to 98%. The absence of metallic heating elements touching the water guarantees your personal safety. Intelligent flow sensor prevents the unit from running without water flow. The built in thermostat prevents the unit from over heating above 130 degrees Fahrenheit (55 Celsius) and will automatically shut down should it ever over heat.
Included Parts List:
Water (adjust) valve 3’ cord (already attached) Wall Mount bracket Screws
Only qualified personnel should install this unit.
Do not use if unit is damaged. Do not use if cord is frayed or damaged.
Start Up:
A 0.5 gpm faucet aerator is required for proper performance.
1) Before start up, check that all connections are secure and fittings are tight.
All work should be done by a licensed plumber.
2) Make sure that the power button “OFF” position - No display.
Attention: Inlet pipes are marked with blue tag while outlet pipe is marked with red tag.
3) Open the gate valve at the incoming water point of the unit and verify no leaks.
A stop valve/water shutoff valve should be installed on the inlet side for disconnection and maintenance purposes.
4) Open faucet above and allow water to run for 1 minute or until all air is purged from the system.
Note: It is not recommend to use a water restrict valve on the cold water inlet side to restrict water flow into the unit. This might damage the unit if used.
5) With the water running, use the power button to turn “ON” the unit. The water begins to heat and the current temperature is shown in the display.
Supply pipe should be able to withstand a minimum of 100 PSI and 65 degrees Celsius. (149 degrees Fahrenheit)
6) Choose a desirable temperature by pressing the buttons Up/Down until you have a comfortable water temperature.
Electrical Connection:
7) Turn off water and unit wil be in standby mode.
All work should be completed by a licensed contractor.
Remember: Water temperature depends on water flow, the more water flow, the lower the temperature and vise versa.
Electric water heater
Essential Safeguards:
Grounding method must meet all national and local codes. Water, gas, or sprinkler pipes are not proper grounding. Use earth ground as the main grounding means.
Water Supply Connection:
Mounting: 1. Affix mounting plate to wall. Mark holes with pencil.
This circuit must be properly grounded and protected for proper operation.
3. Install plastic inserts into holes for appropriate fastening.
Do not use try to make any internal adjustments.
4. Mount the back panel to wall using supplied screws.
Do not use if possibilities of frozen unit are a concern.
5. Install unit on mounting bracket and fix with 4 screws.
in
the
Unit Freezing: A 20 amp 120v circuit is required for the IR-20POU: Your new unit comes with a cord already internally attached. You will need to purchase a Nema 5-20p cord cap and make the proper connections in conjunction with, a 20amp receptacle of GFI type is recommended. Check your local codes. A 30 amp 120v circuit is required for the IR-30POU: Your new unit comes with a cord already internally attached. You will need to purchase a cord cap and receptacle of 30amp 125v rating as required. A hard wire connection is acceptable if there is a disconnect means with in sight. Check your local codes.
2. Drill screw holes.
Do not open unit case to attempt repairs. This will void warranty.
is
A 16 amp 220v circuit is required for the IR-220POU: Your new unit comes with a cord already internally attached. You will need to purchase a Nema 5-20p cord cap or similar and make the proper connections in conjunction with, a 20 amp receptacle of GFI type is recommended. Check your local codes.
In case of frozen water in the unit, Please wait until the complete defrosting of the water before using. Activating unit while still frozen will damage the heater internal components. Maintenance: This unit requires no maintenance. To extend unit service life, it is recommended to use an inlet filter, check and clean it periodically. Do not attempt to open the case to make adjustments, repairs, or for any reason. Opening of unit will void all warranties.
Probable cause
No hot water Electricity not on or one of the supplies has failed
Remedy Check electricity supply.
Plumbing crossover Test by turning cold water supply off to the hot water generator, then open hot water at one of the outlet. No water should flow, if water is flowing then you might have plumbing crossover that needs to be corrected for the unit to operate properly. Water flow rate is less than required minimum.
Increase water flow rate.
The flow sensor is not working
Turn off the power, open the unit and verify the flow sensor not obstructed by debris.
Temperature setting Verify the temperature is too low setting. The inlet water Reduce the flow rate. temperature has dropped considerably There might be restrictions in the plumbing
Water supply pressure too low
GENERAL INTRODUCTION
This product is warranted for a period of (two) 2 years from date of purchase to original residential customers only and (one) 1 year from date of purchase to non-residential users. This warranty will replace the unit in it’s entirety should it be defective for the period above and warranty shall remain in effect from the original purchase date only.
IR-260POU are point-of-use product enclosed in this container is designed to supply hot water to users while at home, at the country side, or any other place hot water is needed.
SUCH WARRANTIES DO NOT COVER: Product misuse, tampering or misapplication, accidental damage, or improper installation. Product failure caused by chemical corrosion, or freezing. Product failure due to lightning, flood or other natural or manmade calamities. Costs incurred for shipping, delivery, handling, and/or administrative charges.
Water is too Water flow is too high Adjust the water flow. cold One of the power Check the supply voltages supplies is not on to the hot water generator and rectify if necessary
Water flow too low
MANUFACTURER’S WARRANTY
Check the plumbing. Inspect and clean inlet filter screen to the hot water heater. Check that all inlet shut-off valves are fully open.
Water Fluctuating water Avoid several hot water temperature pressure or changing outlets being used at the fluctuate flow rate same time as this causes the temperature to fluctuate.
Labor charges of any kind . Manufacturer shall not be liable for incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the hot water generator or the use of the hot water heater. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the hot water heater component part(s) or from its use. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERS.
Manufacturer Contact:
SuperGreen Inc. 4501 107th Circle N. Suite #1 Clearwater, Fl 33762 www.supergreenusa.com
Manufacturer reserves the right to discontinue, or change at any time, specifications or designs without notice and without incurring obligations.
IR-260POU new point-of-use hot water heater were designed for safety, dependability, reliability and economy to provide maintenance-free continuous hot water for many years, while being the most environmentally friendly. IR-260POU Tankless hot water heater do not store water like a conventional tank-type water heater. It contains multiple high powered quartz heating tube elements that are capable of heating water “on-demand” and continuously as needed, so you will never have to worry about running out of hot water again. IR-260POU working principle and design are simple. When the power is turned on, the microprocessor will check the temperature sensor and current leakage sensor, if they are not errors, the hot water generator is ready to work. When you open the hot water valve, the flow sensor activates at a minimum water flow. The flow sensor sends the information to the temperature controller to begin modulating the heating elements to heat the water as it passed through the quartz heating tubes and to maximize efficiency. If the water flow rate exceeds the maximum heating capacity of the unit, the unit will reach a maximum achievable temperature (within a few degrees of the set temperature). When a reduction in the excessive hot water flow rate is made, the unit will achieve and maintain the set point temperature. When the fixture is closed, the demand stops, the flow sensor sends information to the controller to turn off the power to the quartz heating elements. The unit remains in it standby mode until the demand for the hot water is needed. A convenience circuit breaker is provided to manually turn ON/OFF the unit.
Operational Instruction Manual Model: IR-260POU (220VAC) Electric Tankless Hot Water Heater INSTRUCTIONS: Thank you for choosing Supergreen products. All of our products are made with the highest grade materials and professionally assembled. We strive to satisfy each customer with our units superior quality, longevity, and the modern design of all our products. Before use of the unit, please carefully read and understand the manual. It contains important information regarding the correct use and care of the unit.
WARNING: THIS PRODUCT MUST BE INSTALLED AND SERVICED BY A LICENSED ELECTRICIAN AND PLUMBER, OR A PROFESSIONAL SERVICE TECHNICIAN AND/OR IN ACCORDANCE WITH ALL LOCAL CODE. IMPROPER INSTALLATION AND/OR OPERATION, OR INSTALLATION BY AN UNQUALIFIED PERSON CAN CAUSE PROPERTY DAMAGE, SERIOUS BODILY INJURY OR EVEN DEATH. GENERAL SAFETY RULES: This appliance must be properly grounded. Disconnect the unit from the electrical supply before cleaning, servicing or removing the cover. The electrical installation must conform to current National Electrical Codes. Do not install the unit in location where there where it may be subject to freezing, chemical corrosion, or accidental damage. Close supervision is necessary when the product is used near children or elderly persons, to reduce risk of injury. The Tankless Hot Water Heater is designed to heat potable cold water for domestic purposes.
TECHNICAL SPECIFICATIONS : MODEL Voltage supply Amperage Maximum output power Minimum flow rate Maximum flow rate
MODEL IR-260POU
POWER (KW) 6 KW
Main Parts of IR20POU/IR30POU
IR-260POU 220VAC 30A 6 KW 0.25 Gal/min 1.5 Gal/min
CURRENT CIRCUIT (Amps BREAKER Max) SIZE (Amps) 30 30 Double Pole
Technical Description: High heating efficiency using non metallic quartz heating element with up to 98%. The absence of metallic heating elements touching the water guarantees your personal safety. Intelligent flow sensor prevents the unit from running without water flow. The built in thermostat prevents the unit from over heating above 130 degrees Fahrenheit (55 Celsius) and will automatically shut down should it ever over heat.
Included Parts List:
Water (adjust) valve 3’ cord (already attached) Wall Mount bracket Screws
Only qualified personnel should install this unit.
Do not use if unit is damaged. Do not use if cord is frayed or damaged.
Start Up:
A 0.5 gpm faucet aerator is required for proper performance.
1) Before start up, check that all connections are secure and fittings are tight.
All work should be done by a licensed plumber.
2) Make sure that the power button “OFF” position - No display.
Attention: Inlet pipes are marked with blue tag while outlet pipe is marked with red tag.
3) Open the gate valve at the incoming water point of the unit and verify no leaks.
A stop valve/water shutoff valve should be installed on the inlet side for disconnection and maintenance purposes.
4) Open faucet above and allow water to run for 1 minute or until all air is purged from the system.
Note: It is not recommend to use a water restrict valve on the cold water inlet side to restrict water flow into the unit. This might damage the unit if used.
5) With the water running, use the power button to turn “ON” the unit. The water begins to heat and the current temperature is shown in the display.
Supply pipe should be able to withstand a minimum of 100 PSI and 65 degrees Celsius. (149 degrees Fahrenheit)
6) Choose a desirable temperature by pressing the buttons Up/Down until you have a comfortable water temperature.
Electrical Connection:
7) Turn off water and unit wil be in standby mode.
All work should be completed by a licensed contractor.
Remember: Water temperature depends on water flow, the more water flow, the lower the temperature and vise versa.
Electric water heater
Essential Safeguards:
Grounding method must meet all national and local codes. Water, gas, or sprinkler pipes are not proper grounding. Use earth ground as the main grounding means.
Water Supply Connection:
Mounting: 1. Affix mounting plate to wall. Mark holes with pencil.
This circuit must be properly grounded and protected for proper operation.
3. Install plastic inserts into holes for appropriate fastening.
Do not use try to make any internal adjustments.
4. Mount the back panel to wall using supplied screws.
Do not use if possibilities of frozen unit are a concern.
5. Install unit on mounting bracket and fix with 4 screws.
in
the
Unit Freezing: A 20 amp 120v circuit is required for the IR-20POU: Your new unit comes with a cord already internally attached. You will need to purchase a Nema 5-20p cord cap and make the proper connections in conjunction with, a 20amp receptacle of GFI type is recommended. Check your local codes. A 30 amp 120v circuit is required for the IR-30POU: Your new unit comes with a cord already internally attached. You will need to purchase a cord cap and receptacle of 30amp 125v rating as required. A hard wire connection is acceptable if there is a disconnect means with in sight. Check your local codes.
2. Drill screw holes.
Do not open unit case to attempt repairs. This will void warranty.
is
A 16 amp 220v circuit is required for the IR-220POU: Your new unit comes with a cord already internally attached. You will need to purchase a Nema 5-20p cord cap or similar and make the proper connections in conjunction with, a 20 amp receptacle of GFI type is recommended. Check your local codes.
In case of frozen water in the unit, Please wait until the complete defrosting of the water before using. Activating unit while still frozen will damage the heater internal components. Maintenance: This unit requires no maintenance. To extend unit service life, it is recommended to use an inlet filter, check and clean it periodically. Do not attempt to open the case to make adjustments, repairs, or for any reason. Opening of unit will void all warranties.
