USE CASE Electricity
Fl avi aPal ac e,Vl adi mi r es c uSt r eetn°10,Gr oundFl oor Ti mi s oar a300195,Romani a www. 123c ont ac t f or m. c om
Mak i ngut i l i t y appl i c at i ons mor eac c es s i bl e
Appr ovalpr oc es s esnow t akeupt o6t i mes l es sbyaut omat i c al l ys endi ngt heneeded i nf or mat i ont ot hei nvol veddepar t ment s .
CLI ENTBACKGROUND
CASE
Thec l i entpr ovi desanonl i nepl at f or mf orener gy
Thec l i entt ooknew appl i c at i onr eques t sbyphone
andut i l i t yvendorappl i c at i onsandc ompar i s on.
andpr i nt abl ef or ms .Al li nf or mat i onneededt obe
Connec t i ngyout ot hemos ti nt el l i gentener gy r ebat emanagementpl at f or mi nt hei ndus t r y. Foundedi n2009, USbas edEner gyPl at f or mi st he onl yc ompr ehens i vec l oudbas eds of t war et hat al l owsus er st oac c es sr ebat edat ai nr eal t i mef or al lofNor t hAmer i c a.
ver i fiedandmanual l yi nt r oduc edi nt oas ys t em bya dedi c at edt eam.Theydec i dedt oopt i mi z et hi s pr oc es ss i nc ei twasakeyel ementf orac qui r i ng new bus i nes s . Thear gumentf oranonl i neaut omat edf or m s ol ut i onwasobvi ous .Theywoul ds aveal otoft i me i ndat apr oc es s i ngandbeabl et ot akemor e pot ent i alc us t omer si n.Ourr es ear c ht hean aver ageappl i c at i ont ookmor et han2. 5hour st obe pr oc es s edandupt o3dayst obeappr oved.
PAPER/VERBAL REQUESTS
MANUAL VERI FI CATI ON
2. 5HOURS MANUAL PROCESSI NG
3DAYS APPROVAL
Thec l i entpr ovi desas ui t eoft ool st hatar e bes t i nc l as sandr el i eduponbyc ompani esofal l s i z est omaxi mi z eal lener gyeffic i enc ypr oj ec t s . Dedi c at edf orEner gyEffic i enc yPr oduc t
I MPROVEMENTS
Manuf ac t ur er s ,Di s t r i but or s&Cont r ac t or sorUt i l i t y
Thec l i entus edt hr eepaperf or msf ort heent i r e
andPr ogr am I mpl ement er st hec l i ent ’ sr obus t
pr oc es s .Twos epar at ef or mswer edes i gnedt o
t ec hnol ogydel i ver sr eal t i mes ol ut i ons .Us er sc an
c ol l ec tc l i enti nf or mat i onandener gyneeds .The
qui c kl yi dent i f yandappl yf orr ebat eandfinanc i ng
t hi r df or m wasus edi nt er nal l yf ort heappr oval
opt i onsanywher ei nNor t hAmer i c a.
pr oc es s .
© 20082016123Cont ac t For m. c om
page01
Thr oughani nt egr at i onwi t h123Cont ac t For m,t hat appl i c at i onf or mi si mmedi at el yr egi s t er edi nt ot he c l i ent ’ sdat abas e.Cus t om not i fic at i onsar es ent bas edont hec l i ent ' sneedsdi r ec t l yt ot her i ght depar t ment .Thei nt er nalappr ovalpr oc es shasal s o beenupgr adedt oanonl i nef or m. 123Cont ac t For mi mpr ovedt hequal i t yoft hedat a ent er edt hr ought heus eofonl i neappl i c at i on f or ms ,maki ngs ur eal lt her equi r edi nf or mat i oni s c ompl et eandi nt heappr opr i at ef or mat . Appr ovalpr oc es s esnow t akeupt o6t i mesl es sby aut omat i c al l ys endi ngt heneededi nf or mat i ont o
84%
t i mes aved
t hei nvol veddepar t ment s .Res pons et i mesc anbe i ns t antt hr ought henew appl i c at i onappr oval f or ms . Thec l i enti snow us i ngonl i nef or msf ormul t i pl e bus i nes spr oc es s eswhi c hr angef r om HR r ec r ui t mentt ot r ai ni ngenr ol l ment .
6X
f as t erpr oc es s i ngt hec ol l ec t edappl i c at i on.
Fr om 2. 5hour st o25mi nut es
84%
l es st i mefil l i ngoutappl i c at i ons
160%
i nc r eas ei nappl i c at i oni nt akes
© 20082016123Cont ac t For m. c om
page02
Mak i ngut i l i t y appl i c at i ons mor eac c es s i bl e
Appr ovalpr oc es s esnow t akeupt o6t i mes l es sbyaut omat i c al l ys endi ngt heneeded i nf or mat i ont ot hei nvol veddepar t ment s .
CLI ENTBACKGROUND
CASE
Thec l i entpr ovi desanonl i nepl at f or mf orener gy
Thec l i entt ooknew appl i c at i onr eques t sbyphone
andut i l i t yvendorappl i c at i onsandc ompar i s on.
andpr i nt abl ef or ms .Al li nf or mat i onneededt obe
Connec t i ngyout ot hemos ti nt el l i gentener gy r ebat emanagementpl at f or mi nt hei ndus t r y. Foundedi n2009, USbas edEner gyPl at f or mi st he onl yc ompr ehens i vec l oudbas eds of t war et hat al l owsus er st oac c es sr ebat edat ai nr eal t i mef or al lofNor t hAmer i c a.
ver i fiedandmanual l yi nt r oduc edi nt oas ys t em bya dedi c at edt eam.Theydec i dedt oopt i mi z et hi s pr oc es ss i nc ei twasakeyel ementf orac qui r i ng new bus i nes s . Thear gumentf oranonl i neaut omat edf or m s ol ut i onwasobvi ous .Theywoul ds aveal otoft i me i ndat apr oc es s i ngandbeabl et ot akemor e pot ent i alc us t omer si n.Ourr es ear c ht hean aver ageappl i c at i ont ookmor et han2. 5hour st obe pr oc es s edandupt o3dayst obeappr oved.
PAPER/VERBAL REQUESTS
MANUAL VERI FI CATI ON
2. 5HOURS MANUAL PROCESSI NG
3DAYS APPROVAL
Thec l i entpr ovi desas ui t eoft ool st hatar e bes t i nc l as sandr el i eduponbyc ompani esofal l s i z est omaxi mi z eal lener gyeffic i enc ypr oj ec t s . Dedi c at edf orEner gyEffic i enc yPr oduc t
I MPROVEMENTS
Manuf ac t ur er s ,Di s t r i but or s&Cont r ac t or sorUt i l i t y
Thec l i entus edt hr eepaperf or msf ort heent i r e
andPr ogr am I mpl ement er st hec l i ent ’ sr obus t
pr oc es s .Twos epar at ef or mswer edes i gnedt o
t ec hnol ogydel i ver sr eal t i mes ol ut i ons .Us er sc an
c ol l ec tc l i enti nf or mat i onandener gyneeds .The
qui c kl yi dent i f yandappl yf orr ebat eandfinanc i ng
t hi r df or m wasus edi nt er nal l yf ort heappr oval
opt i onsanywher ei nNor t hAmer i c a.
pr oc es s .
© 20082016123Cont ac t For m. c om
page01
Thr oughani nt egr at i onwi t h123Cont ac t For m,t hat appl i c at i onf or mi si mmedi at el yr egi s t er edi nt ot he c l i ent ’ sdat abas e.Cus t om not i fic at i onsar es ent bas edont hec l i ent ' sneedsdi r ec t l yt ot her i ght depar t ment .Thei nt er nalappr ovalpr oc es shasal s o beenupgr adedt oanonl i nef or m. 123Cont ac t For mi mpr ovedt hequal i t yoft hedat a ent er edt hr ought heus eofonl i neappl i c at i on f or ms ,maki ngs ur eal lt her equi r edi nf or mat i oni s c ompl et eandi nt heappr opr i at ef or mat . Appr ovalpr oc es s esnow t akeupt o6t i mesl es sby aut omat i c al l ys endi ngt heneededi nf or mat i ont o
84%
t i mes aved
t hei nvol veddepar t ment s .Res pons et i mesc anbe i ns t antt hr ought henew appl i c at i onappr oval f or ms . Thec l i enti snow us i ngonl i nef or msf ormul t i pl e bus i nes spr oc es s eswhi c hr angef r om HR r ec r ui t mentt ot r ai ni ngenr ol l ment .
6X
f as t erpr oc es s i ngt hec ol l ec t edappl i c at i on.
Fr om 2. 5hour st o25mi nut es
84%
l es st i mefil l i ngoutappl i c at i ons
160%
i nc r eas ei nappl i c at i oni nt akes
© 20082016123Cont ac t For m. c om
page02
