Valery Shuman, ATR-BC, LCPC
Valery Shuman, ATR-BC, LCPC Director of Training & Technical Assistance Heartland Health Outreach Email: [email protected] Midwest Harm Reduction Institute Twitter: @MidwestHRI Facebook: Midwest Harm Reduction Institute Website: heartlandalliance.org/mhri
Midwest Harm Reduction Institute
This project is supported by the National Alliance on Drug Abuse (NIDA) R34DA036001 and the National Institutes of Health (NIH)/National Center for Advancing Translational Sciences (NCATS) KL2TR001106
Midwest Harm Reduction Institute
Send ahead document Completed by case manager with supervisor
assistance
Interview a case manager via phone We want to know what the policy looks like in
practice, not as it is written
Baseline Review Used to create tailored implementation plan
Every 3 months Used to check in on implementation goals,
progress, drift, and barriers
New HF program fell in our lap before Alpha testing of online modules was complete Startup program rather than modification Project based rather than scattered site
Weekly one hour phone meetings with champions (clinical staff) Monthly one hour phone meetings with entire implementation team (clinical staff, property management, other involved entities)
Rapid lease-up and inadequate consumer education re: HFM/HR Patience with participant adjustment to housing and expectations Discomfort of staff having conversations while tenant is intoxicated Project Based specific issues: Visitors’ behavior and parties Front desk/gatekeeper function
Permanent Supportive Housing provider representatives from 7 organizations that graduated from 1-2 year in person training & technical assistance Committed to ongoing study and practice enhancement Learned HFFI review protocol and reviewed one another’s programs (2 reviewers each) ALL received scores in range of Strong HFM program Shared resources to ENHANCE fidelity in areas of weakness for fellow programs
Scheduling Staff knowledge (or lack thereof) Grade grubbing Significant differences between projectbased and scattered-site programs Master Leasing Centralized Referral System
Midwest Harm Reduction Institute
This project is supported by the National Alliance on Drug Abuse (NIDA) R34DA036001 and the National Institutes of Health (NIH)/National Center for Advancing Translational Sciences (NCATS) KL2TR001106
Midwest Harm Reduction Institute
Send ahead document Completed by case manager with supervisor
assistance
Interview a case manager via phone We want to know what the policy looks like in
practice, not as it is written
Baseline Review Used to create tailored implementation plan
Every 3 months Used to check in on implementation goals,
progress, drift, and barriers
New HF program fell in our lap before Alpha testing of online modules was complete Startup program rather than modification Project based rather than scattered site
Weekly one hour phone meetings with champions (clinical staff) Monthly one hour phone meetings with entire implementation team (clinical staff, property management, other involved entities)
Rapid lease-up and inadequate consumer education re: HFM/HR Patience with participant adjustment to housing and expectations Discomfort of staff having conversations while tenant is intoxicated Project Based specific issues: Visitors’ behavior and parties Front desk/gatekeeper function
Permanent Supportive Housing provider representatives from 7 organizations that graduated from 1-2 year in person training & technical assistance Committed to ongoing study and practice enhancement Learned HFFI review protocol and reviewed one another’s programs (2 reviewers each) ALL received scores in range of Strong HFM program Shared resources to ENHANCE fidelity in areas of weakness for fellow programs
Scheduling Staff knowledge (or lack thereof) Grade grubbing Significant differences between projectbased and scattered-site programs Master Leasing Centralized Referral System
