Valuation Office Agency staff survey - Gov.uk
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017
Strength of association with engagement
Statistically significant difference from comparison
Employee engagement is shaped by experience at work, as measured by nine themes in the survey shown below.
Engagement Index
45 %
Organisational objectives and purpose
My work
68 %
72 %
My manager
69 %
My team
78 %
Difference from previous survey
-5
Difference from previous survey
-2
Difference from previous survey
-7
Difference from previous survey
-1
Difference from previous survey
Difference from CS2017
-16
Difference from CS2017
-8
Difference from CS2017
-10
Difference from CS2017
-1
Difference from CS2017
-2
Difference from CS High Performers
-20
Difference from CS High Performers
Difference from CS High Performers
-15
Difference from CS High Performers
Difference from CS High Performers
-6
Learning and development
45 %
-11
Inclusion and fair treatment
68 %
Resources and workload
64 %
-4
Pay and benefits
21 %
0
Leadership and managing change
28 %
Difference from previous survey
-6
Difference from previous survey
-4
Difference from previous survey
-2
Difference from previous survey
-3
Difference from previous survey
-9
Difference from CS2017
-8
Difference from CS2017
-8
Difference from CS2017
-8
Difference from CS2017
-9
Difference from CS2017
-18
Difference from CS High Performers
-23
Difference from CS High Performers
-13
Difference from CS High Performers
-12
Difference from CS High Performers
-11
Difference from CS High Performers
-15
Valuation Office Agency Returns : 2,070
The table below shows how you performed on each of the nine themes ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details.
Drivers of Engagement
Strength of association with engagement
Difference
Difference
Theme from Difference from CS score % previous from High Positive survey CS2017 Performers
Leadership and managing change
28%
-9
-18
-23
My work
68%
-2
-8
-11
Learning and development
45%
-6
-8
My manager
69%
-1
-1
Resources and workload
64%
-2
-8
-13 -4
Response rate : 57%
Civil Service People Survey 2017
Strength of association with engagement
Statistically significant difference from comparison
Wellbeing % responding positively (Answering 7,8,9 or 10 for W01 – W03; Answering 0,1,2 or 3 for W04)
W01. Overall, how satisfied are you with your life nowadays?
W02. Overall, to what extent do you feel that the things you do in your life are worthwhile?
W03. Overall, how happy did you feel yesterday?
W04. Overall, how anxious did you feel yesterday?
Discrimination, bullying and harassment % responding Yes
-11
Pay and benefits
21%
-3
-9
-15
Organisational objectives and purpose
72%
-7
-10
-15
My team
78%
-2
-6
Inclusion and fair treatment
68%
-8
-12
www.orcinternational.com
0 -4
During the past 12 months have you personally experienced discrimination at work?
During the past 12 months have you personally experienced bullying or harassment at work?
Valuation Office Agency 2017 | Page 2
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017
Headline scores Highest positive scoring questions B18
% Positive
The people in my team can be relied upon to help when things get difficult in my job
Highest neutral scoring questions
Senior managers in the VOA actively role model B59 the behaviours set out in the Civil Service Leadership Statement
87%
B54 I am trusted to carry out my job effectively
I am treated with respect by the people I work with
B17
B09
Poor performance is dealt with effectively in my team
B47
I am proud when I tell others I am part of the VOA
B53
Where I work, I think effective action has been taken on the results of the last survey
33%
My manager is considerate of my life outside work
B50 The VOA inspires me to do the best in my job
83%
33%
% Negative
Compared to people doing a similar job in other organisations I feel my pay is reasonable
68%
B35
I feel that my pay adequately reflects my performance
65%
B42 I feel that change is managed well in the VOA
34%
84%
www.orcinternational.com
B37
38%
84%
B31 I have the skills I need to do my job effectively
Highest negative scoring questions
40%
85%
B26
% Neutral
63%
B43
When changes are made in the VOA they are usually for the better
59%
B45
I have the opportunity to contribute my views before decisions are made that affect me
56%
Valuation Office Agency 2017 | Page 3
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-2
B01 I am interested in my work
83%
B02 I am sufficiently challenged by my work
80%
0
B03 My work gives me a sense of personal accomplishment
69%
-1
B04 I feel involved in the decisions that affect my work
44%
B05 I have a choice in deciding how I do my work
67%
Organisational objectives and purpose*
72%
-7
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-7 0
Difference from CS High Performers
-2
Difference from CS2017
68
%
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
My work
Civil Service People Survey 2017
-9 -3
-8
-11
-5
-14
-20
-2
-9
-13
theme score is based on one fewer question in this year's *This survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison
B06 I have a clear understanding of the VOA's objectives
68%
-9
-13
-19
B07 I understand how my work contributes to the VOA's objectives
76%
-5
-7
-11
www.orcinternational.com
Valuation Office Agency 2017 | Page 4
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
67%
-1
-3
-7
B09 My manager is considerate of my life outside work
83%
0
-1
-4
B10 My manager is open to my ideas
79%
0
-3
-6
B11 My manager helps me to understand how I contribute to the VOA's objectives
66%
-4
B12 Overall, I have confidence in the decisions made by my manager
72%
+1
B13 My manager recognises when I have done my job well
78%
0
B14 I receive regular feedback on my performance
74%
B15 The feedback I receive helps me to improve my performance
69
%
-1
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
0
Difference from CS High Performers
Difference from previous survey
B08 My manager motivates me to be more effective in my job
My manager
Difference from CS2017
% Positive
^ indicates a variation in question wording from your previous survey
-5
-2
-7
-1
-4
-4
+6
+2
61%
-2
-2
-6
B16 I think that my performance is evaluated fairly
68%
-1
+2
-2
B17 Poor performance is dealt with effectively in my team
40%
-2
www.orcinternational.com
0
-4
Valuation Office Agency 2017 | Page 5
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
The people in my team can be relied upon to help when things get difficult in my job
87%
+1
+2
-1
B19
The people in my team work together to find ways to improve the service we provide
81%
0
-2
-4
B20
The people in my team are encouraged to come up with new and better ways of doing things
67%
0
-8
-12
-7
-12
Learning and development
78
45
%
%
Difference from previous survey
0
-6
Difference from previous survey
Strength of association with engagement
Strength of association with engagement
Strongly agree
Strongly agree
Agree
Agree
Neither
Neither
Disagree
Disagree
Strongly disagree
Difference from CS High Performers
Difference from previous survey
B18
My team
Difference from CS2017
% Positive
^ indicates a variation in question wording from your previous survey
Strongly disagree
B21
I am able to access the right learning and development opportunities when I need to
57%
-3
B22
Learning and development activities I have completed in the past 12 months have helped to improve my performance
52%
-3
0
-5
33%
-11
-13
-22
37%
-6
-10
-15
B23 There are opportunities for me to develop my career in the VOA B24
Learning and development activities I have completed while working for the VOA are helping me to develop my career
www.orcinternational.com
Valuation Office Agency 2017 | Page 6
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Difference from CS High Performers
-4
Difference from CS2017
68
%
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Inclusion and fair treatment
Civil Service People Survey 2017
B25 I am treated fairly at work
72%
-4
-8
B26 I am treated with respect by the people I work with
84%
-1
-1
B27 I feel valued for the work I do
52%
-8
-13
-19
65%
-4
-11
-14
B28
I think that the VOA respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc)
Resources and workload*
64
%
-2
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-11 -3
theme score is based on one fewer question in this year's *This survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison
B29 I get the information I need to do my job well
56%
-4
-13
-18
B30 I have clear work objectives
73%
-5
-2
-7
B31 I have the skills I need to do my job effectively
84%
-5
-7
B32 I have the tools I need to do my job effectively
50%
-2
-20
-27
B33 I have an acceptable workload
56%
+3
-5
-10
B34 I achieve a good balance between my work life and my private life
67%
-1
-1
www.orcinternational.com
0
-7
Valuation Office Agency 2017 | Page 7
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Difference from CS High Performers
-3
Difference from CS2017
21
%
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Pay and benefits
Civil Service People Survey 2017
B35 I feel that my pay adequately reflects my performance
21%
-4
-10
-16
B36 I am satisfied with the total benefits package
26%
-3
-7
-14
16%
-4
-9
-16
B37
Compared to people doing a similar job in other organisations I feel my pay is reasonable
Leadership and managing change*
28
%
-9
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
theme score is based on one fewer question in this year's *This survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison
B38 Senior managers in the VOA are sufficiently visible
44%
-5
-16
-25
B39 I believe the actions of senior managers are consistent with the VOA's values
32%
-6
-22
-28
B40 I believe that directors have a clear vision for the future of the VOA
30%
-12
-19
-24
B41 Overall, I have confidence in the decisions made by the VOA's senior managers
21%
-9
-28
-33
B42 I feel that change is managed well in the VOA
17%
-7
-16
-23
B43 When changes are made in the VOA they are usually for the better
15%
-9
-18
-25
B44 The VOA keeps me informed about matters that affect me
44%
-9
-14
-21
21%
-12
-18
-27
29%
-8
-17
-24
B45
I have the opportunity to contribute my views before decisions are made that affect me
B46 I think it is safe to challenge the way things are done in the VOA
www.orcinternational.com
Valuation Office Agency 2017 | Page 8
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme Neither
Disagree
Strongly disagree
Difference from CS High Performers
Agree
Difference from CS2017
Strongly agree
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Engagement
Civil Service People Survey 2017
B47 I am proud when I tell others I am part of the VOA
29%
-6
-32
-39
B48 I would recommend the VOA as a great place to work
25%
-7
-30
-38
B49 I feel a strong personal attachment to the VOA
42%
-1
-7
-15
B50 The VOA inspires me to do the best in my job
27%
-7
-21
-27
B51 The VOA motivates me to help it achieve its objectives
26%
-7
-20
-27
Taking action
Strongly agree
Agree
Neither
Disagree
Strongly disagree
B52
I believe that senior managers in the VOA will take action on the results from this survey
27%
-9
-24
-31
B53
Where I work, I think effective action has been taken on the results of the last survey
23%
-8
-13
-22
www.orcinternational.com
Valuation Office Agency 2017 | Page 9
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
85%
-1
B55 I believe I would be supported if I try a new idea, even if it may not work
58%
-3
Strongly agree
Agree
Neither
Disagree
Strongly disagree
In the VOA, people are encouraged to speak up when they identify a serious policy or delivery risk
Difference from CS High Performers
Difference from previous survey
B54 I am trusted to carry out my job effectively
Organisational culture
Difference from CS2017
% Positive
^ indicates a variation in question wording from your previous survey
-4
-5
-13
-18
53%
New
-13
-18
B57 I feel able to challenge inappropriate behaviour in the workplace
55%
New
-9
-13
B58 The VOA is committed to creating a diverse and inclusive workplace
64%
New
-9
-13
-16
-23
B56
Leadership statement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
B59
Senior managers in the VOA actively role model the behaviours set out in the Civil Service Leadership Statement
31%
-5
B60
My manager actively role models the behaviours set out in the Civil Service Leadership Statement
66%
+1
0
-6
43%
New
0
-12
34%
New
Civil Service vision B61 I am aware of the Civil Service vision for 'A Brilliant Civil Service' B62
I understand how my work contributes to helping us become 'A Brilliant Civil Service'
www.orcinternational.com
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-3
-10
Valuation Office Agency 2017 | Page 10
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme 7-8
9-10
Difference from CS High Performers
5-6
Difference from CS2017
0-4
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Wellbeing
Civil Service People Survey 2017
Unlike the questions B01-B62 which ask people to rate their agreement from strongly agree to strongly disagree, the four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious'). For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question.
W01 Overall, how satisfied are you with your life nowadays? W02
Overall, to what extent do you feel that the things you do in your life are worthwhile?
W03 Overall, how happy did you feel yesterday?
For question W04 the percent positive is the proportion answering 0, 1, 2 or 3 to the question.
W04 Overall, how anxious did you feel yesterday?
www.orcinternational.com
0-1
2-3
4-5
59%
-3
-7
-10
65%
-2
-6
-9
56%
-5
-7
-9
45%
-4
-4
-7
6-10
Valuation Office Agency 2017 | Page 11
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
^ indicates a variation in question wording from your previous survey
+5
Difference from CS High Performers
Difference from previous survey
C01. Which of the following statements most reflects your current thoughts about working for the VOA?
Difference from CS2017
Your plans for the future
I want to leave the VOA as soon as possible
13%
+2
I want to leave the VOA within the next 12 months
15%
+1
I want to stay working for the VOA for at least the next year
26%
-1
-8
-13
I want to stay working for the VOA for at least the next three years
47%
-3
+3
-6
0
+2 -3
D01. Are you aware of the Civil Service Code?
92%
D02. Are you aware of how to raise a concern under the Civil Service Code?
74%
D03. Are you confident that if you raised a concern under the Civil Service Code in the VOA it would be investigated properly?
64%
www.orcinternational.com
-1 0 -4
+1
Difference from CS High Performers
% No % Yes
% Yes
Difference from CS2017
Differences are based on '% Yes' score
Difference from previous survey
The Civil Service Code
-2
+6
0
-6
-12
Valuation Office Agency 2017 | Page 12
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
^ indicates a variation in question wording from your previous survey
Discrimination, harassment and bullying E01. During the past 12 months have you personally experienced discrimination at work? % Yes
%
No
% Prefer not to say
For respondents who selected 'Yes' to question E01. E02. On which of the following grounds have you personally experienced discrimination at work in the past 12 months? (multiple selection)
2017 2016 CS2017 E03. During the past 12 months have you personally experienced bullying or harassment at work? 2017 2016 CS2017 For respondents who selected 'Yes' to question E03. E05. Did you report the bullying and harassment you experienced? % Yes
%
No
2017 2016
% Prefer not to say
Age Caring responsibilities Disability Ethnic background Gender Gender reassignment or perceived gender Grade, pay band or responsibility level Main spoken/written language or language ability Religion or belief Sexual orientation Social or educational background Working location Working pattern Any other grounds Prefer not to say
Response Count 40 21 27 16 27 -95 10 --16 35 48 68 32
CS2017 For respondents who selected 'Yes' to question E03. E06. In your opinion, has this issue been resolved? 2017 2016 CS2017
For respondents who selected 'Yes' to question E03. E04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection) A colleague
59
Your manager
36
Another manager in my part of the VOA
51
Someone you manage
--
Someone who works for another part of the VOA
25
A member of the public
--
Someone else
--
Prefer not to say
32
Please note: Counts of fewer than ten responses are suppressed and replaced with '--' www.orcinternational.com
Valuation Office Agency 2017 | Page 13
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme Strongly agree
Agree
Neither
Disagree
Strongly disagree
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Valuation Office Agency questions
Civil Service People Survey 2017
-8
F01
I understand what the Agency Blueprint is aiming to achieve
63%
F02
I have the right working environment to do my job well (i.e. accommodation and amenities)
59%
F03
My manager coaches and supports me to be more effective in my job
64%
-2
F04
I have an agreed Personal Development Plan (PDP) for the current performance year
68%
-7
F05
I have participated in at least 5 days of learning and development activity in the last 12 months
Yes: 78%
No: 22%
78%
-5
F06
Are you a home based worker? (A home based worker is an employee who works from home on a permanent basis. This does not include those who work at home from time to time)
Yes: 15%
No: 85%
15%
+3
F07
Are you an Office Head?
Yes: 2%
No: 98%
2%
www.orcinternational.com
Yes: 68% No: 24% Don't know: 8%
0
0
Valuation Office Agency 2017 | Page 14
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017
Appendix Glossary of key terms % positive
The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of Theme score % positive).
Previous survey
Comparisons to the previous survey relate to the results from the 2016 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with caution as changes to wording may affect how people respond to the question.
CS2017
The CS2017 benchmark is the median percent positive across all organisations that participated in the 2017 Civil Service People Survey.
CS High Performers
For each question, this is the upper quartile score across all organisations that have taken part in the 2017 Civil Service People Survey.
Rounding Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy.
Statistical significance:
Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2017 results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results.
The employee engagement index The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.
The drivers of engagement While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement.
strength of association with engagement
the analysis has not identified a significant association with engagement
Changes to theme scores in 2017 Small changes have been made to some of the headline themes in 2017. Three theme scores (Organisational objectives and purpose; Resources and workload; Leadership and managing change) are based on one fewer question in this year’s survey. Previous survey scores have been recalculated on this basis, to allow for theme trend comparisons.
Confidentiality The survey was carried out as part of the 2017 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.
www.orcinternational.com
Valuation Office Agency 2017 | Page 15
Response rate : 57%
Civil Service People Survey 2017
Strength of association with engagement
Statistically significant difference from comparison
Employee engagement is shaped by experience at work, as measured by nine themes in the survey shown below.
Engagement Index
45 %
Organisational objectives and purpose
My work
68 %
72 %
My manager
69 %
My team
78 %
Difference from previous survey
-5
Difference from previous survey
-2
Difference from previous survey
-7
Difference from previous survey
-1
Difference from previous survey
Difference from CS2017
-16
Difference from CS2017
-8
Difference from CS2017
-10
Difference from CS2017
-1
Difference from CS2017
-2
Difference from CS High Performers
-20
Difference from CS High Performers
Difference from CS High Performers
-15
Difference from CS High Performers
Difference from CS High Performers
-6
Learning and development
45 %
-11
Inclusion and fair treatment
68 %
Resources and workload
64 %
-4
Pay and benefits
21 %
0
Leadership and managing change
28 %
Difference from previous survey
-6
Difference from previous survey
-4
Difference from previous survey
-2
Difference from previous survey
-3
Difference from previous survey
-9
Difference from CS2017
-8
Difference from CS2017
-8
Difference from CS2017
-8
Difference from CS2017
-9
Difference from CS2017
-18
Difference from CS High Performers
-23
Difference from CS High Performers
-13
Difference from CS High Performers
-12
Difference from CS High Performers
-11
Difference from CS High Performers
-15
Valuation Office Agency Returns : 2,070
The table below shows how you performed on each of the nine themes ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details.
Drivers of Engagement
Strength of association with engagement
Difference
Difference
Theme from Difference from CS score % previous from High Positive survey CS2017 Performers
Leadership and managing change
28%
-9
-18
-23
My work
68%
-2
-8
-11
Learning and development
45%
-6
-8
My manager
69%
-1
-1
Resources and workload
64%
-2
-8
-13 -4
Response rate : 57%
Civil Service People Survey 2017
Strength of association with engagement
Statistically significant difference from comparison
Wellbeing % responding positively (Answering 7,8,9 or 10 for W01 – W03; Answering 0,1,2 or 3 for W04)
W01. Overall, how satisfied are you with your life nowadays?
W02. Overall, to what extent do you feel that the things you do in your life are worthwhile?
W03. Overall, how happy did you feel yesterday?
W04. Overall, how anxious did you feel yesterday?
Discrimination, bullying and harassment % responding Yes
-11
Pay and benefits
21%
-3
-9
-15
Organisational objectives and purpose
72%
-7
-10
-15
My team
78%
-2
-6
Inclusion and fair treatment
68%
-8
-12
www.orcinternational.com
0 -4
During the past 12 months have you personally experienced discrimination at work?
During the past 12 months have you personally experienced bullying or harassment at work?
Valuation Office Agency 2017 | Page 2
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017
Headline scores Highest positive scoring questions B18
% Positive
The people in my team can be relied upon to help when things get difficult in my job
Highest neutral scoring questions
Senior managers in the VOA actively role model B59 the behaviours set out in the Civil Service Leadership Statement
87%
B54 I am trusted to carry out my job effectively
I am treated with respect by the people I work with
B17
B09
Poor performance is dealt with effectively in my team
B47
I am proud when I tell others I am part of the VOA
B53
Where I work, I think effective action has been taken on the results of the last survey
33%
My manager is considerate of my life outside work
B50 The VOA inspires me to do the best in my job
83%
33%
% Negative
Compared to people doing a similar job in other organisations I feel my pay is reasonable
68%
B35
I feel that my pay adequately reflects my performance
65%
B42 I feel that change is managed well in the VOA
34%
84%
www.orcinternational.com
B37
38%
84%
B31 I have the skills I need to do my job effectively
Highest negative scoring questions
40%
85%
B26
% Neutral
63%
B43
When changes are made in the VOA they are usually for the better
59%
B45
I have the opportunity to contribute my views before decisions are made that affect me
56%
Valuation Office Agency 2017 | Page 3
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-2
B01 I am interested in my work
83%
B02 I am sufficiently challenged by my work
80%
0
B03 My work gives me a sense of personal accomplishment
69%
-1
B04 I feel involved in the decisions that affect my work
44%
B05 I have a choice in deciding how I do my work
67%
Organisational objectives and purpose*
72%
-7
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-7 0
Difference from CS High Performers
-2
Difference from CS2017
68
%
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
My work
Civil Service People Survey 2017
-9 -3
-8
-11
-5
-14
-20
-2
-9
-13
theme score is based on one fewer question in this year's *This survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison
B06 I have a clear understanding of the VOA's objectives
68%
-9
-13
-19
B07 I understand how my work contributes to the VOA's objectives
76%
-5
-7
-11
www.orcinternational.com
Valuation Office Agency 2017 | Page 4
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
67%
-1
-3
-7
B09 My manager is considerate of my life outside work
83%
0
-1
-4
B10 My manager is open to my ideas
79%
0
-3
-6
B11 My manager helps me to understand how I contribute to the VOA's objectives
66%
-4
B12 Overall, I have confidence in the decisions made by my manager
72%
+1
B13 My manager recognises when I have done my job well
78%
0
B14 I receive regular feedback on my performance
74%
B15 The feedback I receive helps me to improve my performance
69
%
-1
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
0
Difference from CS High Performers
Difference from previous survey
B08 My manager motivates me to be more effective in my job
My manager
Difference from CS2017
% Positive
^ indicates a variation in question wording from your previous survey
-5
-2
-7
-1
-4
-4
+6
+2
61%
-2
-2
-6
B16 I think that my performance is evaluated fairly
68%
-1
+2
-2
B17 Poor performance is dealt with effectively in my team
40%
-2
www.orcinternational.com
0
-4
Valuation Office Agency 2017 | Page 5
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
The people in my team can be relied upon to help when things get difficult in my job
87%
+1
+2
-1
B19
The people in my team work together to find ways to improve the service we provide
81%
0
-2
-4
B20
The people in my team are encouraged to come up with new and better ways of doing things
67%
0
-8
-12
-7
-12
Learning and development
78
45
%
%
Difference from previous survey
0
-6
Difference from previous survey
Strength of association with engagement
Strength of association with engagement
Strongly agree
Strongly agree
Agree
Agree
Neither
Neither
Disagree
Disagree
Strongly disagree
Difference from CS High Performers
Difference from previous survey
B18
My team
Difference from CS2017
% Positive
^ indicates a variation in question wording from your previous survey
Strongly disagree
B21
I am able to access the right learning and development opportunities when I need to
57%
-3
B22
Learning and development activities I have completed in the past 12 months have helped to improve my performance
52%
-3
0
-5
33%
-11
-13
-22
37%
-6
-10
-15
B23 There are opportunities for me to develop my career in the VOA B24
Learning and development activities I have completed while working for the VOA are helping me to develop my career
www.orcinternational.com
Valuation Office Agency 2017 | Page 6
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Difference from CS High Performers
-4
Difference from CS2017
68
%
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Inclusion and fair treatment
Civil Service People Survey 2017
B25 I am treated fairly at work
72%
-4
-8
B26 I am treated with respect by the people I work with
84%
-1
-1
B27 I feel valued for the work I do
52%
-8
-13
-19
65%
-4
-11
-14
B28
I think that the VOA respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc)
Resources and workload*
64
%
-2
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-11 -3
theme score is based on one fewer question in this year's *This survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison
B29 I get the information I need to do my job well
56%
-4
-13
-18
B30 I have clear work objectives
73%
-5
-2
-7
B31 I have the skills I need to do my job effectively
84%
-5
-7
B32 I have the tools I need to do my job effectively
50%
-2
-20
-27
B33 I have an acceptable workload
56%
+3
-5
-10
B34 I achieve a good balance between my work life and my private life
67%
-1
-1
www.orcinternational.com
0
-7
Valuation Office Agency 2017 | Page 7
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Difference from CS High Performers
-3
Difference from CS2017
21
%
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Pay and benefits
Civil Service People Survey 2017
B35 I feel that my pay adequately reflects my performance
21%
-4
-10
-16
B36 I am satisfied with the total benefits package
26%
-3
-7
-14
16%
-4
-9
-16
B37
Compared to people doing a similar job in other organisations I feel my pay is reasonable
Leadership and managing change*
28
%
-9
Difference from previous survey
Strength of association with engagement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
theme score is based on one fewer question in this year's *This survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison
B38 Senior managers in the VOA are sufficiently visible
44%
-5
-16
-25
B39 I believe the actions of senior managers are consistent with the VOA's values
32%
-6
-22
-28
B40 I believe that directors have a clear vision for the future of the VOA
30%
-12
-19
-24
B41 Overall, I have confidence in the decisions made by the VOA's senior managers
21%
-9
-28
-33
B42 I feel that change is managed well in the VOA
17%
-7
-16
-23
B43 When changes are made in the VOA they are usually for the better
15%
-9
-18
-25
B44 The VOA keeps me informed about matters that affect me
44%
-9
-14
-21
21%
-12
-18
-27
29%
-8
-17
-24
B45
I have the opportunity to contribute my views before decisions are made that affect me
B46 I think it is safe to challenge the way things are done in the VOA
www.orcinternational.com
Valuation Office Agency 2017 | Page 8
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme Neither
Disagree
Strongly disagree
Difference from CS High Performers
Agree
Difference from CS2017
Strongly agree
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Engagement
Civil Service People Survey 2017
B47 I am proud when I tell others I am part of the VOA
29%
-6
-32
-39
B48 I would recommend the VOA as a great place to work
25%
-7
-30
-38
B49 I feel a strong personal attachment to the VOA
42%
-1
-7
-15
B50 The VOA inspires me to do the best in my job
27%
-7
-21
-27
B51 The VOA motivates me to help it achieve its objectives
26%
-7
-20
-27
Taking action
Strongly agree
Agree
Neither
Disagree
Strongly disagree
B52
I believe that senior managers in the VOA will take action on the results from this survey
27%
-9
-24
-31
B53
Where I work, I think effective action has been taken on the results of the last survey
23%
-8
-13
-22
www.orcinternational.com
Valuation Office Agency 2017 | Page 9
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
85%
-1
B55 I believe I would be supported if I try a new idea, even if it may not work
58%
-3
Strongly agree
Agree
Neither
Disagree
Strongly disagree
In the VOA, people are encouraged to speak up when they identify a serious policy or delivery risk
Difference from CS High Performers
Difference from previous survey
B54 I am trusted to carry out my job effectively
Organisational culture
Difference from CS2017
% Positive
^ indicates a variation in question wording from your previous survey
-4
-5
-13
-18
53%
New
-13
-18
B57 I feel able to challenge inappropriate behaviour in the workplace
55%
New
-9
-13
B58 The VOA is committed to creating a diverse and inclusive workplace
64%
New
-9
-13
-16
-23
B56
Leadership statement
Strongly agree
Agree
Neither
Disagree
Strongly disagree
B59
Senior managers in the VOA actively role model the behaviours set out in the Civil Service Leadership Statement
31%
-5
B60
My manager actively role models the behaviours set out in the Civil Service Leadership Statement
66%
+1
0
-6
43%
New
0
-12
34%
New
Civil Service vision B61 I am aware of the Civil Service vision for 'A Brilliant Civil Service' B62
I understand how my work contributes to helping us become 'A Brilliant Civil Service'
www.orcinternational.com
Strongly agree
Agree
Neither
Disagree
Strongly disagree
-3
-10
Valuation Office Agency 2017 | Page 10
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme 7-8
9-10
Difference from CS High Performers
5-6
Difference from CS2017
0-4
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Wellbeing
Civil Service People Survey 2017
Unlike the questions B01-B62 which ask people to rate their agreement from strongly agree to strongly disagree, the four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious'). For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question.
W01 Overall, how satisfied are you with your life nowadays? W02
Overall, to what extent do you feel that the things you do in your life are worthwhile?
W03 Overall, how happy did you feel yesterday?
For question W04 the percent positive is the proportion answering 0, 1, 2 or 3 to the question.
W04 Overall, how anxious did you feel yesterday?
www.orcinternational.com
0-1
2-3
4-5
59%
-3
-7
-10
65%
-2
-6
-9
56%
-5
-7
-9
45%
-4
-4
-7
6-10
Valuation Office Agency 2017 | Page 11
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
^ indicates a variation in question wording from your previous survey
+5
Difference from CS High Performers
Difference from previous survey
C01. Which of the following statements most reflects your current thoughts about working for the VOA?
Difference from CS2017
Your plans for the future
I want to leave the VOA as soon as possible
13%
+2
I want to leave the VOA within the next 12 months
15%
+1
I want to stay working for the VOA for at least the next year
26%
-1
-8
-13
I want to stay working for the VOA for at least the next three years
47%
-3
+3
-6
0
+2 -3
D01. Are you aware of the Civil Service Code?
92%
D02. Are you aware of how to raise a concern under the Civil Service Code?
74%
D03. Are you confident that if you raised a concern under the Civil Service Code in the VOA it would be investigated properly?
64%
www.orcinternational.com
-1 0 -4
+1
Difference from CS High Performers
% No % Yes
% Yes
Difference from CS2017
Differences are based on '% Yes' score
Difference from previous survey
The Civil Service Code
-2
+6
0
-6
-12
Valuation Office Agency 2017 | Page 12
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017 indicates statistically significant difference from comparison
All questions by theme
^ indicates a variation in question wording from your previous survey
Discrimination, harassment and bullying E01. During the past 12 months have you personally experienced discrimination at work? % Yes
%
No
% Prefer not to say
For respondents who selected 'Yes' to question E01. E02. On which of the following grounds have you personally experienced discrimination at work in the past 12 months? (multiple selection)
2017 2016 CS2017 E03. During the past 12 months have you personally experienced bullying or harassment at work? 2017 2016 CS2017 For respondents who selected 'Yes' to question E03. E05. Did you report the bullying and harassment you experienced? % Yes
%
No
2017 2016
% Prefer not to say
Age Caring responsibilities Disability Ethnic background Gender Gender reassignment or perceived gender Grade, pay band or responsibility level Main spoken/written language or language ability Religion or belief Sexual orientation Social or educational background Working location Working pattern Any other grounds Prefer not to say
Response Count 40 21 27 16 27 -95 10 --16 35 48 68 32
CS2017 For respondents who selected 'Yes' to question E03. E06. In your opinion, has this issue been resolved? 2017 2016 CS2017
For respondents who selected 'Yes' to question E03. E04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection) A colleague
59
Your manager
36
Another manager in my part of the VOA
51
Someone you manage
--
Someone who works for another part of the VOA
25
A member of the public
--
Someone else
--
Prefer not to say
32
Please note: Counts of fewer than ten responses are suppressed and replaced with '--' www.orcinternational.com
Valuation Office Agency 2017 | Page 13
Valuation Office Agency Returns : 2,070
Response rate : 57%
indicates statistically significant difference from comparison
All questions by theme Strongly agree
Agree
Neither
Disagree
Strongly disagree
Difference from previous survey
^ indicates a variation in question wording from your previous survey
% Positive
Valuation Office Agency questions
Civil Service People Survey 2017
-8
F01
I understand what the Agency Blueprint is aiming to achieve
63%
F02
I have the right working environment to do my job well (i.e. accommodation and amenities)
59%
F03
My manager coaches and supports me to be more effective in my job
64%
-2
F04
I have an agreed Personal Development Plan (PDP) for the current performance year
68%
-7
F05
I have participated in at least 5 days of learning and development activity in the last 12 months
Yes: 78%
No: 22%
78%
-5
F06
Are you a home based worker? (A home based worker is an employee who works from home on a permanent basis. This does not include those who work at home from time to time)
Yes: 15%
No: 85%
15%
+3
F07
Are you an Office Head?
Yes: 2%
No: 98%
2%
www.orcinternational.com
Yes: 68% No: 24% Don't know: 8%
0
0
Valuation Office Agency 2017 | Page 14
Valuation Office Agency Returns : 2,070
Response rate : 57%
Civil Service People Survey 2017
Appendix Glossary of key terms % positive
The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of Theme score % positive).
Previous survey
Comparisons to the previous survey relate to the results from the 2016 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with caution as changes to wording may affect how people respond to the question.
CS2017
The CS2017 benchmark is the median percent positive across all organisations that participated in the 2017 Civil Service People Survey.
CS High Performers
For each question, this is the upper quartile score across all organisations that have taken part in the 2017 Civil Service People Survey.
Rounding Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy.
Statistical significance:
Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2017 results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results.
The employee engagement index The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.
The drivers of engagement While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement.
strength of association with engagement
the analysis has not identified a significant association with engagement
Changes to theme scores in 2017 Small changes have been made to some of the headline themes in 2017. Three theme scores (Organisational objectives and purpose; Resources and workload; Leadership and managing change) are based on one fewer question in this year’s survey. Previous survey scores have been recalculated on this basis, to allow for theme trend comparisons.
Confidentiality The survey was carried out as part of the 2017 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.
www.orcinternational.com
Valuation Office Agency 2017 | Page 15
