Virtual Communications Express Quick Start Guide: Polycom 6000
Virtual Communications Express Quick Start Guide: Polycom 6000® SoundStation® IP Phone Contact Directory Contacts can be added from Call Lists. Refer to the Call History section for more information. Add a Contact 1. Press
.
2. Select Features > Contact Directory. 3. Press the Add soft key. 4. Enter the contact information. Use the Next and Prev soft keys to scroll between fields. 5. Enter the contact’s first/last name (optional). 6. Enter the contact’s phone number (required). 7. Change the Speed Dial Index (optional). The contact is automatically assigned the next available number. 8. Set the Ring Type (optional). 9. Press the Save soft key. Search for a Contact 1. Press
.
2. Select Features > Contact Directory. 3. Press the Search soft key. 4. Enter the first few characters of the contact’s first or last name. 5. Press the Search soft key again.
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Edit a Contact 1. Press
.
2. Select Features > Contact Directory. 3. Scroll to the contact you want to update. 4. Press the Edit soft key and make the necessary changes. 5. Press the Save soft key.
Speed Dial Place a call using a speed dial index number. 1. Press
.
2. Enter the contact’s speed dial index number. If you do not know the index number, scroll to the contact and press the Dial soft key.
Call History 1. Press
.
2. Select Features > Call Lists > Missed, Received Calls, or Placed Calls. 3. Select a call from the list. 4. Choose from the following options:
2
•
Press the Dial soft key to place the call.
•
Press the Edit soft key to update the contact number.
•
Press the Clear soft key to remove the call from the history.
•
Press the Save soft key to store the contact in the Contact Directory.
•
Press the Info soft key to view call information.
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Call Functions Place Calls 1. Press
.
2. Enter the phone number. 3. Press the Send soft key.
Redial Press
to call the most recently dialed number.
Answer Calls •
Press the Answer soft key.
•
Press the Reject soft key to ignore an incoming call.
Note: Enable Do Not Disturb to prevent the phone from ringing.
End Calls •
Press
•
Press the End Call soft key.
.
Call Hold/Resume 1. Press the Hold soft key during a call. The LED console blinks red. 2. Press the Resume soft key to resume the call.
3
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Transfer Calls Consulted Transfer 1. Press the Trans soft key during a call. The active call is placed on hold. 2. Dial the party to whom you want to transfer the call. 3. After speaking with the second party, press the Trans soft key to complete the transfer. Blind Transfer 1. Press the Trans soft key during a call. 2. Press the Blind soft key. 3. Enter the extension of the number to which you want to transfer. Transfer to Voice Mail 1. Press the Trans soft key during a call. 2. Enter *55. 3. At the prompt, enter the extension of the party to which you want to transfer and press the # key. Note: Press the Cancel soft key to cancel transfer and resume the call.
Forward Calls You can configure this feature on the My Phone dashboard. Refer to the Call Forwarding User Guide for more information. Call Forwarding is not available on shared lines. Enable 1. Press the Forward soft key from the idle screen. 2. Select a forwarding type: Always, No Answer, or Busy. 3. For No Answer, select the number of rings before forwarding. 4. Enter the number to which calls should be forwarded. 5. Press the Enable soft key. Disable 6. Press the Forward soft key from the idle screen. 7. Select the forwarding type to be disabled. 8. Press the Disable soft key.
4
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Speaker/Ringer Volume •
Speaker volume – press
•
Ringer volume – press
or or
. while the phone is in idle state.
Mute 1. Press
during a call so other parties cannot hear you. The LED console turns red.
2. Press
again to disable Mute. This applies to calls using the handset, headset, and speakerphone.
Conference Calls You can create a conference call with up to two other parties. •
Call the first party.
•
After the first party answers, press the Confrnc soft key. The active call is placed on hold.
•
Enter the number to the second party.
•
Press the Send soft key.
•
When the second party answers, press the Confrnc soft key. All parties are now joined in the conference.
•
Choose from the following options: •
Press the Hold soft key to put the conference on hold.
•
Press the End Call soft key to end the conference. The other parties remain connected.
•
Press the Split soft key to end the conference and split the conference into two separate calls on hold.
Note: If you have an active call and a call on hold, you can create a conference between all three parties by pressing the Join soft key.
5
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Voice Mail An icon on the phone screen, LEDs flashing red, and a stutter dial tone indicate new voice mail messages. 1. Press
.
2. Select Features > Messages > Message Center. 3. Press the Connect soft key. 4. Follow the voice and visual prompts on the screen.
Do Not Disturb You can configure this feature on the My Phone dashboard. Refer to the Do Not Disturb User Guide for more information. 1. Press
.
2. Select Features > Do Not Disturb. 3. Press
to toggle it on/off.
Ring Type You can select different rings to match your preferences and distinguish between calls on lines. Change Incoming Ring 1. Press
.
2. Select Settings > Basic > Ring Type. 3. Scroll to highlight the ring type you want. 4. Press the Play soft key to hear it. 5. Press
to select the ring type you want.
Set the Ring Tone for a Specific Contact 1. Press
.
2. Select Features > Contact Directory. 3. Press the Edit soft key. 4. Press the Next soft key to scroll through the ring types. 5. Enter a number that corresponds to one of the available ring types. 6. Press the Save soft key. Note: To exit the screen and find the number associated with the ring type, press Settings > Basic > Ring Type.
6
twice and select
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Additional Help and Resources Getting Started with Your Service To learn how to manage your user account settings and site service features, go to: https://customertraining.verizon.com/virtualcommtraining.
Returning Equipment Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA) quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.
Contact Us Virtual Communications Express Support: 800–287–6235 Or visit https://customertraining.verizon.com/virtualcommtraining For questions on other Verizon products: 800–230–9800
© 2016 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Version 1.16
July 2016
.
2. Select Features > Contact Directory. 3. Press the Add soft key. 4. Enter the contact information. Use the Next and Prev soft keys to scroll between fields. 5. Enter the contact’s first/last name (optional). 6. Enter the contact’s phone number (required). 7. Change the Speed Dial Index (optional). The contact is automatically assigned the next available number. 8. Set the Ring Type (optional). 9. Press the Save soft key. Search for a Contact 1. Press
.
2. Select Features > Contact Directory. 3. Press the Search soft key. 4. Enter the first few characters of the contact’s first or last name. 5. Press the Search soft key again.
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Edit a Contact 1. Press
.
2. Select Features > Contact Directory. 3. Scroll to the contact you want to update. 4. Press the Edit soft key and make the necessary changes. 5. Press the Save soft key.
Speed Dial Place a call using a speed dial index number. 1. Press
.
2. Enter the contact’s speed dial index number. If you do not know the index number, scroll to the contact and press the Dial soft key.
Call History 1. Press
.
2. Select Features > Call Lists > Missed, Received Calls, or Placed Calls. 3. Select a call from the list. 4. Choose from the following options:
2
•
Press the Dial soft key to place the call.
•
Press the Edit soft key to update the contact number.
•
Press the Clear soft key to remove the call from the history.
•
Press the Save soft key to store the contact in the Contact Directory.
•
Press the Info soft key to view call information.
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Call Functions Place Calls 1. Press
.
2. Enter the phone number. 3. Press the Send soft key.
Redial Press
to call the most recently dialed number.
Answer Calls •
Press the Answer soft key.
•
Press the Reject soft key to ignore an incoming call.
Note: Enable Do Not Disturb to prevent the phone from ringing.
End Calls •
Press
•
Press the End Call soft key.
.
Call Hold/Resume 1. Press the Hold soft key during a call. The LED console blinks red. 2. Press the Resume soft key to resume the call.
3
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Transfer Calls Consulted Transfer 1. Press the Trans soft key during a call. The active call is placed on hold. 2. Dial the party to whom you want to transfer the call. 3. After speaking with the second party, press the Trans soft key to complete the transfer. Blind Transfer 1. Press the Trans soft key during a call. 2. Press the Blind soft key. 3. Enter the extension of the number to which you want to transfer. Transfer to Voice Mail 1. Press the Trans soft key during a call. 2. Enter *55. 3. At the prompt, enter the extension of the party to which you want to transfer and press the # key. Note: Press the Cancel soft key to cancel transfer and resume the call.
Forward Calls You can configure this feature on the My Phone dashboard. Refer to the Call Forwarding User Guide for more information. Call Forwarding is not available on shared lines. Enable 1. Press the Forward soft key from the idle screen. 2. Select a forwarding type: Always, No Answer, or Busy. 3. For No Answer, select the number of rings before forwarding. 4. Enter the number to which calls should be forwarded. 5. Press the Enable soft key. Disable 6. Press the Forward soft key from the idle screen. 7. Select the forwarding type to be disabled. 8. Press the Disable soft key.
4
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Speaker/Ringer Volume •
Speaker volume – press
•
Ringer volume – press
or or
. while the phone is in idle state.
Mute 1. Press
during a call so other parties cannot hear you. The LED console turns red.
2. Press
again to disable Mute. This applies to calls using the handset, headset, and speakerphone.
Conference Calls You can create a conference call with up to two other parties. •
Call the first party.
•
After the first party answers, press the Confrnc soft key. The active call is placed on hold.
•
Enter the number to the second party.
•
Press the Send soft key.
•
When the second party answers, press the Confrnc soft key. All parties are now joined in the conference.
•
Choose from the following options: •
Press the Hold soft key to put the conference on hold.
•
Press the End Call soft key to end the conference. The other parties remain connected.
•
Press the Split soft key to end the conference and split the conference into two separate calls on hold.
Note: If you have an active call and a call on hold, you can create a conference between all three parties by pressing the Join soft key.
5
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Voice Mail An icon on the phone screen, LEDs flashing red, and a stutter dial tone indicate new voice mail messages. 1. Press
.
2. Select Features > Messages > Message Center. 3. Press the Connect soft key. 4. Follow the voice and visual prompts on the screen.
Do Not Disturb You can configure this feature on the My Phone dashboard. Refer to the Do Not Disturb User Guide for more information. 1. Press
.
2. Select Features > Do Not Disturb. 3. Press
to toggle it on/off.
Ring Type You can select different rings to match your preferences and distinguish between calls on lines. Change Incoming Ring 1. Press
.
2. Select Settings > Basic > Ring Type. 3. Scroll to highlight the ring type you want. 4. Press the Play soft key to hear it. 5. Press
to select the ring type you want.
Set the Ring Tone for a Specific Contact 1. Press
.
2. Select Features > Contact Directory. 3. Press the Edit soft key. 4. Press the Next soft key to scroll through the ring types. 5. Enter a number that corresponds to one of the available ring types. 6. Press the Save soft key. Note: To exit the screen and find the number associated with the ring type, press Settings > Basic > Ring Type.
6
twice and select
Virtual Communications Express Quick Start Guide: Polycom 6000 SoundStation IP Phone
Additional Help and Resources Getting Started with Your Service To learn how to manage your user account settings and site service features, go to: https://customertraining.verizon.com/virtualcommtraining.
Returning Equipment Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA) quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.
Contact Us Virtual Communications Express Support: 800–287–6235 Or visit https://customertraining.verizon.com/virtualcommtraining For questions on other Verizon products: 800–230–9800
© 2016 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Version 1.16
July 2016
