Volume Transfer Credit Evaluation
®
An Inside Look at High-Quality, HighVolume Transfer Credit Evaluation Mary Beth Lynch, Assistant Registrar Evaluations and Records [email protected] Christine Carter, Senior Evaluator [email protected]
Objectives • To provide an overview of the role and duties of an Evaluator at Thomas Edison State College.
• To discuss the training and quality assurance component of the Evaluation process. • To give examples of critical resources used by Evaluators.
2
Thomas Edison State College • Provide flexible, high-quality, collegiate learning opportunities for self-directed adults
• Founded to provide diverse and alternative methods of achieving a collegiate education • Exists exclusively to serve the needs of adults, the majority of whom bring with them credit from varied outside sources • More than 20,000 students currently enrolled
3
Evaluation Department Registrar
Associate Registrar, Director of Evaluations
Assistant Registrar, Evaluations & Records
Assistant Director, Curriculum Administration and Evaluation
2 Senior Evaluators
4
12 Evaluators
Program Assistant
Evaluation Department Vision
The Evaluation Department at Thomas Edison State College strives to formulate just the right blend of staff hiring and training along with the utilization of technology to result in highly efficient processing while maintaining the highest quality of standards.
5
Evaluation Department • Process over 13,000 initial transfer credit evaluations per year • Process over 10,000 update evaluations per year • Evaluation upon application • Updates on demand • Credit from varied sources – both traditional and non-traditional 6
Evaluator Job Description • • • • • • • •
Verifies authenticity of documents received Evaluates transcripts of previous institutions Evaluates results of examinations Evaluates non-collegiate courses completed in the military, business or government Evaluates licenses/certificates Evaluates course content for purpose of classification Establishes and maintains course equivalencies for traditional & nontraditional coursework Monitors and enforces academic policy
7
Staff Development and Training • College policies and procedures
• Evaluation structure • Hardware and software
• Document analysis • Course content analysis
8
Staff Development and Training • Graduated approach • Quality assurance • Peer mentors • Ongoing staff development
9
Technology • Student Information System – Colleague – R18 • Document storage and workflow management – Hyland Singularity • Hardware
• Entrinsik Informer • Remote access – Cisco VPN
10
Evaluation Process
11
12
13
14
15
16
Quality Assurance Process
• 5% of all files processed subject to Quality Assurance Check (QAC) • 19 point checklist
• Evaluator Correction Notification Form
17
18
19
Additional Quality Assurance Benefits
• Helps in determining training needs • Assists in maintaining consistency within the department
• Assures continued validity of course equivalency database
20
Productivity • Evaluator Benchmarks - Minimum 1750 credit/33 file weekly total • Department Benchmarks - Evaluations completed within 20 business days
• Incentive Program - Telecommuting - Minimum 1750 credit weekly total Productivity is an expectation! 21
Essential Resources for Evaluators • Critical websites • TESC global equivalency databases • Departmental resources
22
23
25
TESC Academic Program Review
http://www.tesc.edu/degree-completion/Licenses-Certifications.cfm
TESC Courses Spreadsheet
Traditional Credit: Resources
Institutional Database
Non-Traditional Credit: Resources
Institutional Database
30
Additional Resources • Evaluation department shared drive • Bi-weekly department meetings • Senior staff
31
Evaluation Department Response Fiscal Year 2012 - 2013 • 22,641 evaluations(first time and updates) • 1,115,659 credits evaluated • 20 business day turnaround
32
Looking Ahead • Hyland OnBase – additional functionality • Web-based TESC APR documentation • Web-based equivalency database for student use
33
Questions?
An Inside Look at High-Quality, HighVolume Transfer Credit Evaluation Mary Beth Lynch, Assistant Registrar Evaluations and Records [email protected] Christine Carter, Senior Evaluator [email protected]
Objectives • To provide an overview of the role and duties of an Evaluator at Thomas Edison State College.
• To discuss the training and quality assurance component of the Evaluation process. • To give examples of critical resources used by Evaluators.
2
Thomas Edison State College • Provide flexible, high-quality, collegiate learning opportunities for self-directed adults
• Founded to provide diverse and alternative methods of achieving a collegiate education • Exists exclusively to serve the needs of adults, the majority of whom bring with them credit from varied outside sources • More than 20,000 students currently enrolled
3
Evaluation Department Registrar
Associate Registrar, Director of Evaluations
Assistant Registrar, Evaluations & Records
Assistant Director, Curriculum Administration and Evaluation
2 Senior Evaluators
4
12 Evaluators
Program Assistant
Evaluation Department Vision
The Evaluation Department at Thomas Edison State College strives to formulate just the right blend of staff hiring and training along with the utilization of technology to result in highly efficient processing while maintaining the highest quality of standards.
5
Evaluation Department • Process over 13,000 initial transfer credit evaluations per year • Process over 10,000 update evaluations per year • Evaluation upon application • Updates on demand • Credit from varied sources – both traditional and non-traditional 6
Evaluator Job Description • • • • • • • •
Verifies authenticity of documents received Evaluates transcripts of previous institutions Evaluates results of examinations Evaluates non-collegiate courses completed in the military, business or government Evaluates licenses/certificates Evaluates course content for purpose of classification Establishes and maintains course equivalencies for traditional & nontraditional coursework Monitors and enforces academic policy
7
Staff Development and Training • College policies and procedures
• Evaluation structure • Hardware and software
• Document analysis • Course content analysis
8
Staff Development and Training • Graduated approach • Quality assurance • Peer mentors • Ongoing staff development
9
Technology • Student Information System – Colleague – R18 • Document storage and workflow management – Hyland Singularity • Hardware
• Entrinsik Informer • Remote access – Cisco VPN
10
Evaluation Process
11
12
13
14
15
16
Quality Assurance Process
• 5% of all files processed subject to Quality Assurance Check (QAC) • 19 point checklist
• Evaluator Correction Notification Form
17
18
19
Additional Quality Assurance Benefits
• Helps in determining training needs • Assists in maintaining consistency within the department
• Assures continued validity of course equivalency database
20
Productivity • Evaluator Benchmarks - Minimum 1750 credit/33 file weekly total • Department Benchmarks - Evaluations completed within 20 business days
• Incentive Program - Telecommuting - Minimum 1750 credit weekly total Productivity is an expectation! 21
Essential Resources for Evaluators • Critical websites • TESC global equivalency databases • Departmental resources
22
23
25
TESC Academic Program Review
http://www.tesc.edu/degree-completion/Licenses-Certifications.cfm
TESC Courses Spreadsheet
Traditional Credit: Resources
Institutional Database
Non-Traditional Credit: Resources
Institutional Database
30
Additional Resources • Evaluation department shared drive • Bi-weekly department meetings • Senior staff
31
Evaluation Department Response Fiscal Year 2012 - 2013 • 22,641 evaluations(first time and updates) • 1,115,659 credits evaluated • 20 business day turnaround
32
Looking Ahead • Hyland OnBase – additional functionality • Web-based TESC APR documentation • Web-based equivalency database for student use
33
Questions?
