WACUBO – Future Leaders Forum

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WACUBO – Future Leaders Forum

Addressing Deferred Maintenance Through Effective Facilities Management David Kadamus, Chairman & Founder of Sightlines Kris Olsen, VP Campus Planning & Operations, Chapman University 2/09/2015

Overview The CBO must assume the role of the champion for successfully  addressing deferred maintenance  In terms of campus politics,  funding and staying ahead of deferred maintenance—particularly  during challenging times—is quite possibly the least embraced  priority by other senior campus leaders  Yet falling behind can  create enormous challenges for generations of administrators and  Boards to come   What resources exist to assist the CBO with these challenges?  How have campuses achieved some measure of success with  getting a handle on deferred maintenance?  

David Kadamus David Kadamus Executive Chairman & Founder  Sightlines David Kadamus founded Sightlines in 2000 and is the main architect of  the company’s Return on Physical Assets Process which measures and  benchmarks the physical assets of colleges and universities. Prior to  Sightlines, David was one of the founding partners of Facilities  Resource Management (FRM). At FRM, he worked closely with more  than 150 institutions developing standards for operations and facility  planning that were adopted nationally. He created a methodology for  measuring and managing the backlog in campus deferred  maintenance. Additionally, he developed financial techniques for  facilities management, capital project budgeting, and utility master  planning. Before FRM, David served as a business officer at Hobart and  William Smith Colleges. He has presented papers, served as faculty for  NACUBO and the regions, conducted workshops, and written  numerous articles on facilities management issues.

Sightlines – Guilford, CT Robust membership includes colleges, universities, consortia, and state systems – WWW.Sightlines.com Serving the Nation’s Leading Institutions:

• 19 of the Top 25 Colleges* • 17 of the Top 25 Universities* • Flagship Public Universities in 32 States

Sightlines is proud to  announce that: •

450 colleges, universities,  and K‐12 institutions are  Sightlines clients,  including over 300 ROPA  members.



93% of ROPA members  renewed in 2013



We have clients in 44  states, the District of  Columbia, and Canada



57 institutions became  Sightlines members in  2013

• 8 of the 12 Ivy Plus Institutions • 12 of the 14 Big 10 Institutions

Sightlines advises state  systems in: • • • • • • • • • • • • • • • •

Alaska California Connecticut Hawaii Maine Massachusetts Minnesota Mississippi Missouri New Hampshire New Jersey New York Oregon Pennsylvania Texas West Virginia

Kris Olsen Kris Olsen  Vice President Campus Planning  & Operations  Chapman University Kris Olsen’s career spans over three decades of design, development,  construction and property management experience — employers and  clients include Disney Imagineering, Marriott Corporation, and the  InterContinental Hotels Group. Since joining the university in 2001, Kris  has orchestrated more than 100 major building and renovation projects,  including the restoration/adaptive reuse of many significant historic  structures.  The 2.5 million square feet of new construction projects  include the Lastinger Athletic Complex, The Leatherby Libraries, The Fish  Interfaith Center and the Dodge College state‐of‐the‐art Marion Knott  Studios. Recently he directed Chapman’s Digital Media Arts Historic  Adaptive Reuse, The Rinker Health Science Campus in Irvine and the  currently under construction 1,100 seat Musco Center for the Arts. In  addition to constructing new buildings, Kris has overseen the restoration  of more than three dozen historic homes on the perimeter of the school.

Presentation Overview • • • • • •

Context: The Challenges Facing Higher Education National Trends A New Paradigm for the Future Core Concepts – Facilities Management The Chapman Program Conclusion: The CBO and Facility Leader  Partnership

The Challenges in Higher Education

Questioning The Sustainability of Higher Education •

Higher education stakeholders are faced with…

Federal and state funding levels for higher education have fallen to historic lows with no near  term vision for recovery.

Demographic shifts have led to level or declining enrollments  in traditional students.

Affordability of education has expanded student debt, capped tuition growth, and  increased dependency on Pell Grants.

Tuition dependency has grown, tuition discounting (privates) increasing, operating  margins have fallen, and balance sheets have weakened.

Administrative and support costs have grown compared to education costs.

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Commentary Does Not Fairly Represent Facilities “Book value” does not represent replacement or market value of facilities  assets Deprecation accounting does not fairly represent financial (“backlog”) or  program risk 

Capital Pressures on Colleges and  Universities are Often Understated

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Protect the Real Prize…

The average  endowment

The average  building  replacement value

National Trends

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Recent + Post-War Buildings Are Now Demanding Capital Constructed Space Since 1880

% of Total GSF Constructed

12.0%

10.0%

8.0%

Pre‐War 6.0%

4.0%

2.0%

0.0%

Post‐War 40%

Modern

Complex 27%

Capital Investment In Existing Space Higher annual capital budgets in private campuses drive greater total investment $7.00

Public

Private

$6.00

$/ GSF

$5.00 $4.00 $3.00 $2.00 $1.00 $0.00 2007

2008

2009

2010

2011

Annual Capital

2012

2013

2007

One‐Time Capital

2008

2009

2010

Average

2011

2012

2013

The Result: Repair Backlogs are Rising Faster in Public Sector  $120

Public

20%

Private

18%  $100

16% 14%

 $80

$/GSF

12% 10%

 $60

 $40

$83 

$86 

$88 

$90 

$93 

$96 

$99 

8% $74 

$74 

$76 

$78 

$81 

$82 

$85  6% 4%

 $20

2% 0%

 $‐ 2007

2008

2009

2010

2011

2012

Backlog/GSF

2013

2007

2008

2009

Percentage Change of Backlog

2010

2011

2012

2013

Operating Expenditures Have Also Fallen $6.00

Public Average

Private Average $5.33 

$5.22 

$5.00 $0.22

$0.23

$0.24

$0.25

$0.27

$0.29

$0.29

$0.35

$0.35

$0.35

$0.36

$0.37

$0.32

$4.32

$4.39

$4.40

$4.42

$4.50

$4.55

$4.15

2007

2008

2009

2010

2011

2012

2013

$0.31

$/GSF

$4.00

$3.00

$2.00

$4.30

$4.49

$4.38

$4.52

$4.45

$4.59

$4.16

2007

2008

2009

2010

2011

2012

2013

$1.00

$0.00

Daily Service

Planned Maintenance

A New Paradigm for the Future

Our Options in the Future Will Remain Limited Number of high  school graduates  are declining in  many states. 

External resources  are in decline (state  support, debt,  donors).

As tuition growth  outpaces inflation  the value of Higher  Ed. Is questioned.

As buildings  continue to age,  the investment  need will grow

A New Paradigm of MORE

•Manage •Opportunities & •Risks  •Effectively

Getting MORE • The old approach of defining needs and then requesting  money will not work • Problem is too big to address in total – must break it down in  size and priority • How do we …  – Lower Demands  ‐ Space Management – Make the Problem “Smaller” – Building Portfolios – Sustain Impact of Finite Funding ‐ Create Multi Year Plans – Mitigate Risk ‐ Target Capital to Safety, Reliability and Program Issues – Increase Funding ‐ Invest in Operations to release savings that self‐funds  stewardship

Policies that Create Lasting Change Need to Make A Stronger Case for New Money • Credible data and forecasting to build constituency and make the case for  the allocation of new resources to “catch‐up” on campus needs. Will Create Great Impact by Recycling Operating Savings • Even if new funding is provided the problem will not be solved.  Therefore  incentives and policies need to be in place that assures that operating  savings are recycled to slow annual deferrals. Define a Multi‐Year Plan  With  Discipline & Flexibility • Develop a top‐down, multi‐year, investment strategy that focuses on  institutional priorities rather than project selection.  Performance to this  project investment “mix” is key to progress.

Core Concepts – Facilities Management

The Key Management Tools •

Given that Facilities Value are 4 to 5 times greater than endowments



The CBO Needs Tools to Understand the Age Profile of Facilities and those Implications Document the Backlog of Needs Set Annual Funding Goals and Plan for Periodic Cash Infusions Set Project Priorities, not to select investments but to define the rationale for  the pace of investments and / or deferral by • Defining a multi‐year investment plan • Using the concept of Building Portfolios to focus investment priorities • Communicating expected outcomes • Tracking performance to outcome expectations – Target Savings Opportunities,  Reallocating Resources to Fund Capital Needs – – – –

The Start – Understand the Key Relationships

Change the  Conversation in  Facilities  Management

Space Profile Affects Operating Cost Campuses with  higher utilization  & greater building  scale tend to have  lower operating  costs

Operating $ / Sq. Ft.

 $8.00  $6.00  $4.00

Utilities Daily Serv.

 $2.00  $‐

Low Density & Hi Density & Scale Scale Campus Size

2.2 Million GSF

2.1 Million GSF

Students

2900

6000

Buildings

158

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Age Profile Impacts Capital Needs Space Mix By Age

5 Years Spending to Target

100% 80%

Campus A

60%

Campus B 0% 50% 100% 150%

40% 20% 0% Campus A

Backlog $/GSF

Campus B

Less than 10

10 to 25

25 to 50

Over 50

200%

Campus A Campus B

A balanced age profile  diversifies risk

 $‐

 $50.00

 $100.00

Coordinating Life Cycle & Modernization Shifts Cost Life Cycle $  Savings:  $13

Years 1‐10

Years 11‐20

Years 21‐30

Years 31‐40

Years 41‐50

$28M

$14M

$7M

$2M

$(2M)

 $12

Millions

 $11  $10  $9  $8  $7  $6  $5  $4 FY14FY16FY18FY20FY22FY24FY26FY28FY30FY32FY34FY36FY38FY40FY42FY44FY46FY48FY50FY52FY54FY56FY58FY60FY62 All costs in 2014 dollars

Current Need

Need Post Life Cycle / Mod Coordination

Define an Annual Stewardship Target to Preserve Assets $80

$ in Millions

$70 Functional obsolescence  churns space prior to life  cycles & therefore capital  needs are discounted

$60 $40.6 

$50 $40

$74.7 $20.3 

$30 $20 $29.9 

$21.4 

$10 $0 3% of Replacement Value Replacement Value of $2.5 billion

Life Cycle Need

Functional Obsolescence Target

$70.5 Million

$41.7 Million

The Annual Capital Budget Goal

Total Need

Envelope/Mech

Space/Program

Low Stewardship Funding Increases the Backlog of Need $4

$100

Stewardship Investment

Backlog of Need

$90 $80

$3 $/GSF

$70 $/GSF

$60

$2

$50 $40 $30

$1

$20 $10 $0 A

B

C

D

E

F

G

H

I

The Less you “Keep‐Up”

$0 A

B

C

D

E

The more you’ll have to “Catch‐Up”

F

G

H

I

Stewardship Avoids Costly Failures Example: The Cost of System Failure $35,000

 By Investing in Maintenance: $30,000 $25,000

 Systems Exceed Life Cycle Expectations

$20,000

 Failures are Avoided

$15,000

 Premiums for Repairs are Eliminated

$10,000

 Program is not Interrupted

$5,000 $0 Planned

DM Failure

Construction

Reduced Life

Failure Mitigation

Temp Services

 A $1 increase in stewardship funding reduces capital investment need by $3-4

The Chapman Program

What Our Experience Tells Us…

“Capital planning is more than just a project list.”

The Limitations of Traditional FCAs

Technical Assessment

Project Selection

Traditional Facilities Assessment

The Limitations of Traditional FCAs Fails to harness operating knowledge Technical Assessment

Does not tie to mission Ignores financial capacity Misses opportunities to optimize capital resources

Traditional Facilities Assessment

Project Selection

Tie Capital Plan to Mission, Operations, & Finance Step 1: Technical Assessment & Integrate Technical  Needs Integrate operational perspective to target  inspections and reduce overall capital needs Step 2: Create Building Portfolios Segment the backlog and tie projects to mission and  institutional strategy Step 3: Develop Multi‐year Capital Plan Create outcome based strategies by portfolio Step 4: Project Section Pick projects that support mission, operations, and  financial capacity

The Steps to Assess Campus Needs Technical Assessment

Step1: Integration of Capital Needs

Step 2: Create Building Portfolios

Step3: Develop Multi-year Capital Plan

Step 4: Project Selection

Review Existing  • Existing Project Lists • Master Plans Materials • Infrastructure

Building  Walkthroughs

• Document all Building Elements • Assess General Condition • Define Special Circumstances

Supervisor  Interviews

• Understand Renovation vs. Repair • Segregate O&M, Dept’l & Capital • Reconcile Operations to Economic Condition

Verified  Inventory of  Facilities Needs

Identified Backlog of Need Total Backlog vs. Peers

10‐Year Need $93M  $100

$140 $120

 $80  $70

$44 

$100

 $60 $/GSF

Total Backlog in $ Millions

 $90

 $50  $40  $30  $20

$49 

$80 $60 $40 $20

 $10

$0

 $‐ Total 10‐Year Need Deferred Maintenance Full and Partial Renovations

Peer avg.: $73/GSF

The Process of Creating Building Portfolios Why Not all Buildings are  Created Equal

How Portfolios to Reflect  Campus Priorities Who Create Constituencies  with a Common  Understanding

• Developing a portfolio approach will allow for a focused  investment approach based on the Institutional Strategic  Direction

• Building Age • Building Condition • Building Location • Institutional focus • Academic requirements • Student needs

• Institutional Priorities • Building Needs • Future Campus Direction • Project Sequencing

• Historical Significance • Safety/Code requirements • Recruitment/Retention • Transitional Space • Adaptive Reuse

Need by Building & Portfolio

NAV Index

University Advancement

100%‐ 85%

Capital Upkeep

Pralle‐Sodaro Marion Knott Studios Lastinger Athletic Complex Hutton Sports Center

85%‐ 70%

Glass Residence Hall Facilities Warehouse

Repair/ Maintain

ETC

Hashinger Science Center

70%‐ 50%

Argyros Forum

Systematic Renovation

Wilkinson Hall Morlan South Davis Community Center

Below  50%

Davis Apartments D Davis Apartments B Crean Hall

Transitional

Roosevelt Hall Memorial Hall

$0

$50

$100

$150

0‐3 years

$200 $/GSF 4‐7 years

$250

8‐10 years

$300

$350

Identifying Future Funding $14.0 $12.0

Projected 10 Year Funding: $78M 

$ in Millions

$10.0 $8.0 $6.0 $4.0 $2.0 $0.0

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

Annual Stewardship

Asset Reinvestment

Projected AS

Projected AR

Define Project Investment Plan Technical Assessment

Step1: Integration of Capital Needs

Row Labels Capital Upkeep Asset Preservation Program Improvement Safety/Code Repair and Maintain Asset Preservation Program Improvement Safety/Code Systemic Renovation Asset Preservation Program Improvement Reliability Safety/Code Transitional Asset Preservation Program Improvement Grand Total

Step 2: Create Building Portfolios

Step3: Develop Multi-year Capital Plan

A $                8,638,000 $                2,943,000 $                4,391,000 $                1,304,000 $                1,316,000 $                     35,000 $                1,148,000 $                   133,000 $                4,465,000 $                   823,000 $                2,627,000 $                   310,000 $                   705,000 $                8,268,000

B $    8,164,000 $    2,164,000 $    5,005,000 $        995,000 $  10,237,000 $    2,658,000 $    7,302,000 $        277,000 $  14,328,000 $    7,812,000 $    5,659,000

Step 4: Project Selection

C $  10,400,000 $    5,301,000 $    4,948,000 $        151,000 $    3,874,000 $    3,839,000 $          28,000 $            7,000 $    5,554,000 $    4,655,000 $        432,000

$        857,000 $        467,000 $  12,500,000 $    4,201,000 $        109,000 $                8,268,000 $  12,500,000 $    4,092,000 $             22,687,000 $  45,229,000 $  24,029,000

Grand Total $  27,202,000 $  10,408,000 $  14,344,000 $    2,450,000 $  15,427,000 $    6,532,000 $    8,478,000 $        417,000 $  24,347,000 $  13,290,000 $    8,718,000 $        310,000 $    2,029,000 $  24,969,000 $        109,000 $  24,860,000 $  91,945,000

78 Million Plan 43% 59% 100%

41% 97% 100%

64% 89% 100% 100%

100% 100% 77%

Our Next Steps • Protect the capital budget to renew and maintain the Capital  Upkeep and the Repair & Maintenance Portfolios. • Coordinate Major Renovation and New Construction in Capital  Plan • “Just In Time” reserve / repair program to manage issues in  the “Transitional” Portfolio until the renovations occur • Track progress annually to illustrate accomplishments and to  communicate the remaining challenges. • Remain proactive with the community advising them of work  in advance to build confidence and constituency for the  program.

Conclusion

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The CBO and Facility Leader Partnership – The CBO is the linchpin to gate keep competing demands: • President • Faculty • Buildings and Asset Management – The CBO needs to create processes that encourage collaboration: • No “Washington Monuments” – The multi‐year plan that is credible  and creates confidence in the process • Stop “New Capital Requests” – Proper stewardship Funding and  Contingency management • No “Failures” – Incentives that anticipates needs, drives proactive  management, reduces operating costs • Creation of Constituency to Drive effective Change – “MORE”

Questions / Discussion

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