Web Smileys FAQs
Web Smileys FAQs 1. What information is needed to create HappyOrNot Web Smileys order? A Web Smileys survey question and the customer contact person’s email address are needed to create a HappyOrNot Web Smileys order. 2. How do I set up a Web Smileys survey? After the partner creates HappyOrNot Web Smileys order, the customer contact person will receive, via email, a small script which will need to be implemented into the customer’s webpage. That is all it takes to get the Web Smileys survey up and running. 3. Can I update the Web Smileys survey question later? No, it is not possible to update the survey question at the moment. 4. How can I pause or stop a Web Smileys survey? At the moment, you can pause or stop a Web Smileys survey by removing the script from the web page. 5. How does Web Smileys influence the websites? The influence of Web Smileys on websites is minimal. It should have the same impact as regular analytics tools such as Google Analytics. 6. Is it secure to use Web Smileys? Necessary actions have been taken to provide a sufficient level of security for most use cases. Customer’s additional requirements for security will be considered as the service is developed. 7. Does Web Smileys work on mobile devices? Yes, Web Smileys is mobile optimized. 8. Can I customize the Web Smileys panel? No, it is not possible to customize the Web Smileys panel at the moment. The look, size, and position of the Web Smileys panel are not changeable.
HappyOrNot Ltd. Kalevantie 7 C, 6th floor, 33100 Tampere Finland.
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9. What is the price of a Web Smileys panel for end customers? The price of a Web Smileys panel for end customers is 588 euro/year (49 euro/month). The contract is a minimum of one year, and includes a 30-day cancellation period. At the end of this cancellation period, unless the cancellation right is used, the customer will be invoiced. 10. How can I cancel the Web Smileys service? During the cancellation period, you can cancel the Web Smileys service simply by informing the HappyOrNot sales manager. 11. Can I use the same Web Smileys panel for multiple web pages? Or multiple language versions? Each Web Smileys panel can generate only one survey report – meaning even if you have the exact same survey question for two pages, you will still need two Web Smiley panels in order to have two reports, one for each page. If you have five language versions, you will need five Web Smileys panels. 12. Where can I see the Web Smileys survey results? The Web Smileys survey results can be viewed at https://reporting.happy-ornot.com/v2/ 13. Are the Web Smileys survey responses anonymous? Yes, all Web Smileys survey responses are anonymous. 14. Can the same users give feedback twice? After giving feedback, the same user will need to wait for one week until he/she can give feedback again. A user is defined as a browser, therefore, only if somebody clears the browser cookies, he/she will be able to give feedback again immediately. 15. What are the recommended Web Smileys survey questions? Please rate our website? How do you feel about our selection? How smooth was the check-out process? How was your shopping experience on our website? Your satisfaction with our delivery options? Would you recommend us to a friend?
HappyOrNot Ltd. Kalevantie 7 C, 6th floor, 33100 Tampere Finland.
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HappyOrNot Ltd. Kalevantie 7 C, 6th floor, 33100 Tampere Finland.
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9. What is the price of a Web Smileys panel for end customers? The price of a Web Smileys panel for end customers is 588 euro/year (49 euro/month). The contract is a minimum of one year, and includes a 30-day cancellation period. At the end of this cancellation period, unless the cancellation right is used, the customer will be invoiced. 10. How can I cancel the Web Smileys service? During the cancellation period, you can cancel the Web Smileys service simply by informing the HappyOrNot sales manager. 11. Can I use the same Web Smileys panel for multiple web pages? Or multiple language versions? Each Web Smileys panel can generate only one survey report – meaning even if you have the exact same survey question for two pages, you will still need two Web Smiley panels in order to have two reports, one for each page. If you have five language versions, you will need five Web Smileys panels. 12. Where can I see the Web Smileys survey results? The Web Smileys survey results can be viewed at https://reporting.happy-ornot.com/v2/ 13. Are the Web Smileys survey responses anonymous? Yes, all Web Smileys survey responses are anonymous. 14. Can the same users give feedback twice? After giving feedback, the same user will need to wait for one week until he/she can give feedback again. A user is defined as a browser, therefore, only if somebody clears the browser cookies, he/she will be able to give feedback again immediately. 15. What are the recommended Web Smileys survey questions? Please rate our website? How do you feel about our selection? How smooth was the check-out process? How was your shopping experience on our website? Your satisfaction with our delivery options? Would you recommend us to a friend?
HappyOrNot Ltd. Kalevantie 7 C, 6th floor, 33100 Tampere Finland.
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