webcast - Ethics & Compliance Initiative
WEBCAST August 1, 2017
Compliance 3.0: Extract Advanced Behavioral Data from Compliance Training Neha Gupta & Adam Melenkivitz
ECI FALL BEST PRACTICE FORUM
CREATING A SPEAK UP, LISTEN UP CULTURE Join us November 1 & 2 at the Loews Chicago O’Hare Hotel for a dynamic agenda, thought-provoking speakers and peer-to-peer dialogue REGISTER AT www.ethics.org
2
Are you enjoying ECI’s The Daily Brief? ■ We WANT your feedback! – Tell us what NEW TOPICS you would
like to follow. – It is a free service, please SHARE IT!
■ Not a subscriber? Just ask us! ■ [email protected] 3
ABOUT ECI ■
ECI is the membership association where ethics and compliance leaders engage, learn and grow. ECI members harness the knowledge, influence and trust of the world’s most influential and innovative ethics, integrity, compliance and cultural leaders to create and sustain high quality ethics and compliance programs.
■
Our members come from all areas of the governance, risk and compliance network but they all share one common quality – leadership. ECI is the premier ethics and compliance leadership organization designed to support the needs of new and established Chief Ethics and Compliance Officers and those to aspire to that role. ECI members harness our community of some of the world’s most influential and innovative
ethics, integrity, compliance and cultural leaders as we work together to create and sustain high quality ethics and compliance programs. ■
The Ethics & Compliance Initiative (ECI) is a non-profit organization that empowers its members to build and sustain High Quality Ethics & Compliance Programs (HQPs).
Ask us if Membership is Right for You! 4
Introductions Neha Gupta Chief Executive Officer True Office Learning
Adam Melenkivitz Senior Solutions Engineer True Office Learning
ECI Webcast | © 2017 Ethics & Compliance Initiative | 5
WHAT IS BIG DATA? ECI Webcast | © 2017 Ethics & Compliance Initiative | 6
Types of Data ■ Predictive ■ Indicative ■ Prescriptive
ECI Webcast | © 2017 Ethics & Compliance Initiative | 7
Types of Training 90%
BEHAVIORAL ANALYTICS
70%
OPEN ENDED QUESTIONS
50%
30%
KNOWLEDGE CHECK/ ASSESS RECALL OF INFORMATION
10%
[1] Edgar
Dale (1969) © Nick Van Dam (2003)
ECI Webcast | © 2017 Ethics & Compliance Initiative | 8
WHAT ARE BEHAVIORAL ANALYTICS? ECI Webcast | © 2017 Ethics & Compliance Initiative | 9
Why Behavioral Analytics Matter What employee choices are exposing your organization to risk?
How do you manage what you don’t measure?
Are employees aware that every decision they make is key to protecting the organization?
ECI Webcast | © 2017 Ethics & Compliance Initiative | 10
What Behavioral Analytics Can Uncover Anti-Corruption
89%
of employees are able to identify a government official.
42%
of employees don’t know that providing a discount to a government official could be considered a bribe.
Conflicts of Interest
Workplace Harassment
100%
of employees know how to report potential conflicts of interest in the workplace.
100%
25%
employees don't know when an outside investment presents a conflict.
26%
of employees know that unwelcome compliments based on race and color are a form of harassment. of employees don’t know that unwelcome jokes can be a form of harassment.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 11
CASE STUDIES How Behavioral Analytics are Transforming Compliance Programs ECI Webcast | © 2017 Ethics & Compliance Initiative | 12
Client Transformation: Building a Culture of Compliance Global Manufacturing Company 10,000+ Employees 3B+ Annual Revenue
Challenge
Action
Outcome
Lacked quantitative insight into effectiveness of training and where to allocate ongoing resources.
Leveraged Pulse behavioral analytics to identify areas of strength and opportunity.
Needed to inform and improve the culture of compliance in the organization.
Segmented behavioral analytics on a regional basis to help drive accountability and shape the Tone from the Top.
Optimized multiyear training plan and obtained buy-in to expand training program to remediate risk areas identified by analytics results. Created Regional Action Committees to facilitate a coordinated approach to enhancing the culture of compliance.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 13
Client Transformation: Proof of Proficiency Global Financial Services Company 10,000+ Employees 3B+ Annual Revenue
Challenge
Action
Outcome
Asked by a regulatory body during audit process to prove efficacy of their training program in two topic areas identified as deficient.
Leveraged Pulse analytics to deep dive into the behavioral analytics at an employee level and display the adaptive learning journey for each learner.
Successfully proved remediation and learners’ attainment of proficiency on each topic within the course.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 14
Client Transformation: Proof of Proficiency
ECI Webcast | © 2017 Ethics & Compliance Initiative | 15
Client Transformation: Proof of Proficiency
ECI Webcast | © 2017 Ethics & Compliance Initiative | 16
Client Transformation: Beyond Checking-the-Box Global Pharmaceutical Company 10,000+ Employees 3B+ Annual Revenue
Challenge
Action
Outcome
Traditionally measured efficacy of training program with emotive questions and employee confidence surveys.
Leveraged Pulse Role-Based Adaptive Learning solution and analytics to correlate behavioral analytics with confidence survey results.
Quantitatively proved positive correlation between indicative performance and employee confidence levels. Shaped training plan based on risk areas uncovered.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 17
Client Transformation: Beyond Checking-the-Box Conflicts of Interest- Emotive Response
Conflicts of Interest - Performance ~28% of highly confident employees made incorrect decisions
Not confident, 0.64%
Moderately confident, 10.61%
Scenario 1: Socializing with clients and prospects
Highly confident, 88.69%
Highly confident Moderately confident Not confident Total
16% 12% 20% 15%
Scenario 2: Buying public stock of a competitor Highly confident Moderately confident Not confident Total
18% 17% 28% 18%
Scenario 3: Interacting with Vendors Highly confident Moderately confident Not confident Total
15% 15% 13% 15%
ECI Webcast | © 2017 Ethics & Compliance Initiative | 18
Questions? Neha Gupta Chief Executive Officer True Office Learning
Adam Melenkivitz Senior Solutions Engineer True Office Learning
[email protected]
[email protected]
Visit Us: www.trueoffice.com
ECI Webcast | © 2017 Ethics & Compliance Initiative | 19
Appendix
ECI Webcast | © 2017 Ethics & Compliance Initiative | 20
Beyond Metrics: Intelligence Advanced Analytics & Behavior Intelligence ■
■
Analyze data at various levels and time spans and aggregate performance to quickly identify real-time knowledge levels across critical areas. Segment data by any criteria (ex. region, function, title and level) and see the results real-time in an interactive experience.
ANALYTICS PORTAL
■
Internal benchmark your data to compare performance trends for various segments of your organization.
■
Strengthen knowledge gaps, drive business outcomes, and quantitatively inform future program design.
■
Benchmark and demonstrate effectiveness of training investments to executives, board, and regulators.
REPORTS
Compliance 3.0: Extract Advanced Behavioral Data from Compliance Training Neha Gupta & Adam Melenkivitz
ECI FALL BEST PRACTICE FORUM
CREATING A SPEAK UP, LISTEN UP CULTURE Join us November 1 & 2 at the Loews Chicago O’Hare Hotel for a dynamic agenda, thought-provoking speakers and peer-to-peer dialogue REGISTER AT www.ethics.org
2
Are you enjoying ECI’s The Daily Brief? ■ We WANT your feedback! – Tell us what NEW TOPICS you would
like to follow. – It is a free service, please SHARE IT!
■ Not a subscriber? Just ask us! ■ [email protected] 3
ABOUT ECI ■
ECI is the membership association where ethics and compliance leaders engage, learn and grow. ECI members harness the knowledge, influence and trust of the world’s most influential and innovative ethics, integrity, compliance and cultural leaders to create and sustain high quality ethics and compliance programs.
■
Our members come from all areas of the governance, risk and compliance network but they all share one common quality – leadership. ECI is the premier ethics and compliance leadership organization designed to support the needs of new and established Chief Ethics and Compliance Officers and those to aspire to that role. ECI members harness our community of some of the world’s most influential and innovative
ethics, integrity, compliance and cultural leaders as we work together to create and sustain high quality ethics and compliance programs. ■
The Ethics & Compliance Initiative (ECI) is a non-profit organization that empowers its members to build and sustain High Quality Ethics & Compliance Programs (HQPs).
Ask us if Membership is Right for You! 4
Introductions Neha Gupta Chief Executive Officer True Office Learning
Adam Melenkivitz Senior Solutions Engineer True Office Learning
ECI Webcast | © 2017 Ethics & Compliance Initiative | 5
WHAT IS BIG DATA? ECI Webcast | © 2017 Ethics & Compliance Initiative | 6
Types of Data ■ Predictive ■ Indicative ■ Prescriptive
ECI Webcast | © 2017 Ethics & Compliance Initiative | 7
Types of Training 90%
BEHAVIORAL ANALYTICS
70%
OPEN ENDED QUESTIONS
50%
30%
KNOWLEDGE CHECK/ ASSESS RECALL OF INFORMATION
10%
[1] Edgar
Dale (1969) © Nick Van Dam (2003)
ECI Webcast | © 2017 Ethics & Compliance Initiative | 8
WHAT ARE BEHAVIORAL ANALYTICS? ECI Webcast | © 2017 Ethics & Compliance Initiative | 9
Why Behavioral Analytics Matter What employee choices are exposing your organization to risk?
How do you manage what you don’t measure?
Are employees aware that every decision they make is key to protecting the organization?
ECI Webcast | © 2017 Ethics & Compliance Initiative | 10
What Behavioral Analytics Can Uncover Anti-Corruption
89%
of employees are able to identify a government official.
42%
of employees don’t know that providing a discount to a government official could be considered a bribe.
Conflicts of Interest
Workplace Harassment
100%
of employees know how to report potential conflicts of interest in the workplace.
100%
25%
employees don't know when an outside investment presents a conflict.
26%
of employees know that unwelcome compliments based on race and color are a form of harassment. of employees don’t know that unwelcome jokes can be a form of harassment.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 11
CASE STUDIES How Behavioral Analytics are Transforming Compliance Programs ECI Webcast | © 2017 Ethics & Compliance Initiative | 12
Client Transformation: Building a Culture of Compliance Global Manufacturing Company 10,000+ Employees 3B+ Annual Revenue
Challenge
Action
Outcome
Lacked quantitative insight into effectiveness of training and where to allocate ongoing resources.
Leveraged Pulse behavioral analytics to identify areas of strength and opportunity.
Needed to inform and improve the culture of compliance in the organization.
Segmented behavioral analytics on a regional basis to help drive accountability and shape the Tone from the Top.
Optimized multiyear training plan and obtained buy-in to expand training program to remediate risk areas identified by analytics results. Created Regional Action Committees to facilitate a coordinated approach to enhancing the culture of compliance.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 13
Client Transformation: Proof of Proficiency Global Financial Services Company 10,000+ Employees 3B+ Annual Revenue
Challenge
Action
Outcome
Asked by a regulatory body during audit process to prove efficacy of their training program in two topic areas identified as deficient.
Leveraged Pulse analytics to deep dive into the behavioral analytics at an employee level and display the adaptive learning journey for each learner.
Successfully proved remediation and learners’ attainment of proficiency on each topic within the course.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 14
Client Transformation: Proof of Proficiency
ECI Webcast | © 2017 Ethics & Compliance Initiative | 15
Client Transformation: Proof of Proficiency
ECI Webcast | © 2017 Ethics & Compliance Initiative | 16
Client Transformation: Beyond Checking-the-Box Global Pharmaceutical Company 10,000+ Employees 3B+ Annual Revenue
Challenge
Action
Outcome
Traditionally measured efficacy of training program with emotive questions and employee confidence surveys.
Leveraged Pulse Role-Based Adaptive Learning solution and analytics to correlate behavioral analytics with confidence survey results.
Quantitatively proved positive correlation between indicative performance and employee confidence levels. Shaped training plan based on risk areas uncovered.
ECI Webcast | © 2017 Ethics & Compliance Initiative | 17
Client Transformation: Beyond Checking-the-Box Conflicts of Interest- Emotive Response
Conflicts of Interest - Performance ~28% of highly confident employees made incorrect decisions
Not confident, 0.64%
Moderately confident, 10.61%
Scenario 1: Socializing with clients and prospects
Highly confident, 88.69%
Highly confident Moderately confident Not confident Total
16% 12% 20% 15%
Scenario 2: Buying public stock of a competitor Highly confident Moderately confident Not confident Total
18% 17% 28% 18%
Scenario 3: Interacting with Vendors Highly confident Moderately confident Not confident Total
15% 15% 13% 15%
ECI Webcast | © 2017 Ethics & Compliance Initiative | 18
Questions? Neha Gupta Chief Executive Officer True Office Learning
Adam Melenkivitz Senior Solutions Engineer True Office Learning
[email protected]
[email protected]
Visit Us: www.trueoffice.com
ECI Webcast | © 2017 Ethics & Compliance Initiative | 19
Appendix
ECI Webcast | © 2017 Ethics & Compliance Initiative | 20
Beyond Metrics: Intelligence Advanced Analytics & Behavior Intelligence ■
■
Analyze data at various levels and time spans and aggregate performance to quickly identify real-time knowledge levels across critical areas. Segment data by any criteria (ex. region, function, title and level) and see the results real-time in an interactive experience.
ANALYTICS PORTAL
■
Internal benchmark your data to compare performance trends for various segments of your organization.
■
Strengthen knowledge gaps, drive business outcomes, and quantitatively inform future program design.
■
Benchmark and demonstrate effectiveness of training investments to executives, board, and regulators.
REPORTS
