Week 1 â Communication Skills
Week 1 – Communication Skills Transactional model – the core process of all communication • Sender – interprets ideas → encodes the idea in a message → send it to the receiver • Messages – an idea of feeling that is transmitted verbally, non-‐verbally or written • Channel – how we communicate the message (conversation, email, video, written, etc) • Receiver – decodes the message → interprets it based on their mental modes and responds • Noise – an interruption to the message or communication → misunderstanding and misrepresentation • Context – circumstances or events that encompasses the communication (place, society, history) Presentation pitfalls • Failure to speak to time
• Distracting mannerisms
• Equipment failure
• Disinterested speakers
• Poor audience analysis
• Inappropriate visual support
• Inappropriate pace
• Information overload
Successful presentations are built upon how you look, sound and your materials How you look • • • • • •
How you sound
Appearance Body language Eye contact Facial expression Gestures Posture
• • • •
Volume Enunciation Pace Pitch and inflection
Your materials • • • •
Models/props Posters, diagrams & charts Table and graphs handouts
Week 2 – Self Analysis and Communication Self-‐awareness. Why important? • To understand yourself and the way you relate to others • Develop better relationships in personal life and business life • Capitalise on your strengths • Enable self -‐improvement MBTI – a psychometric questionnaire designed to measure psychological preferences in how people perceive the world and make decisions.
Introversion vs. Extroversion
Introverts : • Value time alone to formulate ideas before presenting them • Draw energy from inner world of thoughts and emotions Extroverts: • Need positive reinforcement to be seen, heard and acknowledged. • Requires interaction, contact with other people. • Draw energy from outer world of spoken words
Sensing vs. Intuition
Sensing • Need here and how practical explanations of why tasks are to be done • Structure and specific directions • Process info in the form of known facts and familiar terms Intuition • Need big picture explanations • Freedom and creativity to broadly define tasks • Process info in the form of possibilities and new potential
Thinking vs. Feeling
Thinking • Need objective as to how a task will help reach a goal • Make decisions on the basis of logic Feeling • Need explanations as to how tasks affect others and themselves attention to feelings, values, worth as a person • Make decisions on the basis of personal values
Judgement vs. Perception
Judgement • Need time frames, deadlines and structure • Less discussion and more action • Values results more than process • Organise life in a structured way, making decisions and knowing where you stand Perception • Need extensive exploration of the facts before action is taken • Flexibility in terms of time and task • Organise life in a flexible way, discovering life as you go along
Where do you get your energy from?
How do you process information?
How do you make decisions?
How do you organise your life?
Social Styles Analytical style • Control their emotions • Ask questions rather than give orders • Focused on accuracy • Oriented and tend to be slow paced
Expressive style • Shows their emotions • Speak assertively • Enjoy sharing ideas and perspective with others
Amiable style • Shows their emotions • Ask questions rather than give orders • Relationships, family and personal security are important • Friendly and warm
Driving style • Control their emotions • Speak assertively • Prefer to control a situation • Focus on bigger picture • Highly efficient, not concerned about feelings
Big 5 personality traits (high or low) 1. Openness to Experience Curious vs. cautious 2. Conscientiousness Organised vs. careless 3. Extroversion Energetic vs. reserved 4. Agreeableness Friendly vs. cold 5. Neuroticism Nervous vs. confident Emotional intelligence
• Creative but unfocused
• Distracting mannerisms
• Equipment failure
• Disinterested speakers
• Poor audience analysis
• Inappropriate visual support
• Inappropriate pace
• Information overload
Successful presentations are built upon how you look, sound and your materials How you look • • • • • •
How you sound
Appearance Body language Eye contact Facial expression Gestures Posture
• • • •
Volume Enunciation Pace Pitch and inflection
Your materials • • • •
Models/props Posters, diagrams & charts Table and graphs handouts
Week 2 – Self Analysis and Communication Self-‐awareness. Why important? • To understand yourself and the way you relate to others • Develop better relationships in personal life and business life • Capitalise on your strengths • Enable self -‐improvement MBTI – a psychometric questionnaire designed to measure psychological preferences in how people perceive the world and make decisions.
Introversion vs. Extroversion
Introverts : • Value time alone to formulate ideas before presenting them • Draw energy from inner world of thoughts and emotions Extroverts: • Need positive reinforcement to be seen, heard and acknowledged. • Requires interaction, contact with other people. • Draw energy from outer world of spoken words
Sensing vs. Intuition
Sensing • Need here and how practical explanations of why tasks are to be done • Structure and specific directions • Process info in the form of known facts and familiar terms Intuition • Need big picture explanations • Freedom and creativity to broadly define tasks • Process info in the form of possibilities and new potential
Thinking vs. Feeling
Thinking • Need objective as to how a task will help reach a goal • Make decisions on the basis of logic Feeling • Need explanations as to how tasks affect others and themselves attention to feelings, values, worth as a person • Make decisions on the basis of personal values
Judgement vs. Perception
Judgement • Need time frames, deadlines and structure • Less discussion and more action • Values results more than process • Organise life in a structured way, making decisions and knowing where you stand Perception • Need extensive exploration of the facts before action is taken • Flexibility in terms of time and task • Organise life in a flexible way, discovering life as you go along
Where do you get your energy from?
How do you process information?
How do you make decisions?
How do you organise your life?
Social Styles Analytical style • Control their emotions • Ask questions rather than give orders • Focused on accuracy • Oriented and tend to be slow paced
Expressive style • Shows their emotions • Speak assertively • Enjoy sharing ideas and perspective with others
Amiable style • Shows their emotions • Ask questions rather than give orders • Relationships, family and personal security are important • Friendly and warm
Driving style • Control their emotions • Speak assertively • Prefer to control a situation • Focus on bigger picture • Highly efficient, not concerned about feelings
Big 5 personality traits (high or low) 1. Openness to Experience Curious vs. cautious 2. Conscientiousness Organised vs. careless 3. Extroversion Energetic vs. reserved 4. Agreeableness Friendly vs. cold 5. Neuroticism Nervous vs. confident Emotional intelligence
• Creative but unfocused
